Bought a phone from them in 'excellent condition', phone arrived and touchscreen isnt working properly, top row of keyboard pressing random characters. I get in touch and they say send it in, so I di... Toon meer
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Lees wat reviewers zeggen
My Samsung S25 arrived well packaged and without any issues. This is my first refurbished Samsung, and I'm really impressed with the quality. Very happy with my purchase. I was a little unsure about... Toon meer
Bedrijf heeft geantwoord
I was a little hesitant about buying a refurbished phone at first, but I decided to give it a chance, and I'm really glad I did. The phone arrived in excellent condition and looked practically brand... Toon meer
Bedrijf heeft geantwoord
I'm very pleased with my order. The phone arrived in excellent condition, the battery health was as expected, and it looked almost brand new. Everything matched the description, and the overall buying... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are mobile repair experts located in London. We have been successfully operating in the mobile market for over a decade. We are proud to have the satisfaction, trust, and loyalty of all of our customers over the years. Our team uses only OEM and high-quality parts in our repairs. Our customers can also order a repair online and mail-in mobile phones without coming personally to our location! One of the latest additions to our business is the refurbished phone line that offers grade A+ pristine mobile phones with a warranty and monthly payments option. All of our refurbished phones are unlocked for your freedom in switching carriers. We offer high-end OEM refurbished mobile spare parts for all the famous brands with a lifetime warranty!
Contactgegevens
Unit 4, Woodward Buildings, 1 Victoria Rd, North Acton, W3 6FA, LONDON, Verenigd Koninkrijk
- +44 (0) 208 992 5735
- info@qwikfone.com
- qwikfone.com
3,8
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great phone at a great price.
Great phone at a great price.
Speedy delivery
Highly recommended
15 augustus 2023
Antwoord van QwikFone
Dear Mr Nicholas,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Exactly as described
Exactly as described. Great service. Very happy with my purchase. Would recommend.
13 augustus 2023
Antwoord van QwikFone
Dear Steven,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Antwoord van QwikFone
Dear Mr Brown,
Thank you for the time taken to leave us a review.
We want to make sure that all our customers are entirely happy with their purchase, therefore, we follow up after the order has been completed. This is to ensure the product and the service we provide is up to a standard that we promise.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Very good experience
Very good experience. The phone was in perfect condition, packaged well and included all expected accessories. Postage and delivery was very quick. Still early ish days but as far as I can tell it's exactly as advertised and the battery is holding up as expected. I was slightly cautious about buying a reconditioned phone but this exceeded my expectations
11 augustus 2023
Antwoord van QwikFone
Dear Kerrin,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Exceptional Phone, Exceptional Experience
I've been using the amazing and bulletproof Samsung Galaxy S9 for over 4 years now but I wanted to change to a newer phone at the end of my contract.
However, the higher-end, S-series Samsung phones are now priced at over £1000! So it was either £1000 upfront or £40 a month on contract (I was paying only £25 per month).
Two years ago, when renewing my contract, I downgraded to a Galaxy A52 (which was the same price as my S9) to keep costs down but it was clunky and awful in comparison so I sold it and stuck to my old S9.
This time, I knew I wanted to go for a higher-end S-series phone however, the prices were prohibitive and they seem to discontinue models after 2 years or so now so I couldn't get an older model for a cheaper price.
I was hesitant about a refurbished phone but realized that might be my only option and after reading Qwikfone's excellent reviews, I took a chance...
I had originally wanted the Galaxy S22 or S23 ultra for screen shape, size and sleekness but couldn't afford them so I found the Galaxy Note 20 Ultra instead which is so similar in appearance and performance and comes in a beautiful copper colour.
I googled the specs/reviews to compare and many were saying it's every bit as good as the S22 (in some areas better) and Quikfone were selling one in "like new" condition for just £340!
I ordered it and it arrived the next day. I've been using it daily now since May (so over 4 months) and I am thrilled with it!
I'm certain this phone has NEVER been used. I am so fussy and notice even the tiniest things and, trust me, it is in perfect, new condition.
Not only that, there were different versions made for the UK and the US and the UK version used a slower processor.
This one is actually the faster, US model so that was an extra, unexpected bonus!
This phone also has a microSD slot to support extra external storage which, for me, was a bonus over the newer S22 and S23 ultra phones as I hate the idea of relying on limited internal memory.
The phone didn't come in its original Samsung box but came with the necessary accessories and was perfectly packaged.
It's possible that the stylus pen might have been changed or replaced as the copper color is ever so slightly different but that may be normal (it's slightly curved against a flat bottom so it's difficult to tell) but even if so, it works perfectly and the phone itself is utterly perfect so I am over the moon with it.
Buy with confidence from Qwikfone and don't pay over the odds for the newest versions. They have stopped selling this spectacular phone on most retail sites now but it was only released in 2020 so it's not that old. It's really just a marketing ploy to get you to buy the overpriced new versions.
This has all current updates and will definitely last me 4 years and I've now been able to switch to a sim-only plan at £10 a month instead of an S22 on contract for £40 a month. Thank you Qwikfone!!
15 mei 2023
Review zonder uitnodiging
Antwoord van QwikFone
Dear Liz,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
We greately appreciate your kind words.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
I would buy from them again
First the product, I bought a Pixel 6A and it arrived in a quality box and I couldn't find a mark on it. It might as well have been in the manufacturer's box but £80 cheaper than new elsewhere.
Second, you find out how good a company is when you have a problem. The delivery by Royal Mail was not the next day service but took 2 days and not straightforward. When I approached QwikFone they immediately apologised and issued me with a £10 refund for my trouble.
Many companies hide behind 'bots' and email addresses so to be able to call a real live person is a real bonus
16 augustus 2023
Review zonder uitnodiging
Antwoord van QwikFone
Dear Simon,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Once again, we apologise for the inconvenience caused by the courier company.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
My Apple Watch Series 7 looks brand…
My Apple Watch Series 7 looks brand new!!! 100% battery health!!
I can’t recommend this company enough. Delivery was super quick ordered on a Saturday and was delivered on Sunday.
4 augustus 2023
Antwoord van QwikFone
Dear Terry,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Excellent all round
Excellent all round - phone was perfect, very well priced and the delivery was extremely prompt. Highly recomended.
4 augustus 2023
Antwoord van QwikFone
Dear Tim,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
First class service
First class service from order to delivery, kept in the loop at all times.
Phone in very good condition.
This is the 3rd Phone we have had from Qwikfone.
3 augustus 2023
Antwoord van QwikFone
Dear William,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service yet again! We truly appreciate your continuing trust and choosing us on so many occasions.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Antwoord van QwikFone
Dear John,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product you received!
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Honest Lads Honoring Their Words!
I discovered them during a TikTok live session. I asked if they could repair my iPhone 11 Pro, and inquired if I could bring it in person. They confirmed that I could, so the very next day, I went to their location. It was a great experience meeting them. They were incredibly professional. Instead of rescheduling, they replaced my phone's screen right then and there. The best part was that I didn't have to wait long; the whole process only took around 40 minutes.
Initially, I hadn't mentioned that I found them through TikTok live. They had promised to take care of the price, but I forgot to inform them when I walked in. The quoted price was standard. However, when I mentioned I had seen them on TikTok live, they remembered their promise and gave me a significant discount.
From now on, whenever I need phone repairs, this is the place I'll go to. I appreciate their assistance and thoughtfulness. Thank you!
Muzzi
19 juli 2023
Review zonder uitnodiging
Antwoord van QwikFone
Dear Muzzi,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one. It was a pleasure assisting you!
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Would use again
Simple transaction the item was as expected and delivered quickly and well packaged.
24 juli 2023
Antwoord van QwikFone
Dear Daniel,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Not refurbished to a good standard.
Purchased a ‘like new’ iPhone several months ago.
The battery has deteriorated at an appalling rate, running out quickly and with a health of 82%. Comparing this to my wife who purchased a new iPhone at the same time being at 99% still.
They require me to send it in for over a week, having deleted all of my data.
This is far too slow and something that they would not request to repair a battery at Apple.
I would definitely avoid in the future as they are clearly not refurbishing to a high standard.
29 juli 2023
Review zonder uitnodiging
Antwoord van QwikFone
Dear Tom,
Thank you for taking the time to leave us a review.
We are very sorry to hear you received a faulty product, we test all our devices before we send them to our customers, however, on some occasions, the fault develops during later on and we are very sorry for the inconvenience this has caused you.
We have received your return request through Back Market and we are looking forward to receiving your device and continuing to solve this matter for you.
Please be rest assured, that even if you do not send the device within 10 days, we will still accept your return and you should be able to receive a new label from Back Market. Alternatively, you can contact us on info@qwikfone.com and we will assist you with another return label.
Yours truly,
Team QwikFone
Excellent value for a fast reliable service
I've bought two "as new" phones from qwikFone, two years apart. In both cases, "as new" really meant as new. (All I can assume is that some corporate phones sit in storage and never get used). Next day delivery happened and price was competative with other refurbishers. Good, no BS service. I like.
14 juli 2023
Antwoord van QwikFone
Dear John,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Had a fantastic deal on my iPhone 12…
Had a fantastic deal on my iPhone 12 mini, was absolutely immaculate and had 100% battery! Was over the moon. Very quick delivery and zero issues. Will definitely buy my next phone from here
11 juli 2023
Antwoord van QwikFone
Dear Luke,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Sending out work locked phones
Had good experience with qwikfone previously. However this time bought a refurb pixel 6 for son's birthday. He was excited to open but then on setting up found that it was locked to a work organisation. Qwikfone weren't able to solve over phone or replace so has had to go back for refund and birthday ruined. Why are they not checking this out before sending??
19 juli 2023
Review zonder uitnodiging
Antwoord van QwikFone
Dear Steve,
Thank you for taking the time to leave us a review.
We are very sorry to hear you received a faulty product, we test all our devices before we send them to our customers, however, on some occasions, the fault appears later on and we truly apologise for the inconvenience caused to you and your son.
Please note, that we had already received and refunded your order.
We hope we can see you returning in the future so we have another opportunity to amend your experience with us.
Yours truly,
Team QwikFone
Antwoord van QwikFone
Dear Lorraine,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
First class service
First class service. Phone was received the next day.
Well pleased with quality. “As new” is definitely as New condition. On this experience I would recommend this company and happy to use them again.
21 juni 2023
Antwoord van QwikFone
Dear Keith,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Customer Service is Shocking …
Ordered a Google pixel 6 from Back market. The phone arrived supplied by Qwikphone and had a blocker on its software leaving me unable to login into any of my accounts or download any apps etc. I promptly returned the phone the next day following the return instructions.
It appears that the courier used has now lost the parcel (DHL). I have provided all the evidence that is required to prove I have posted the phone. However to investigate it is being claimed I do not have sufficient evidence despite being reassured by DHL that I have done everything correctly. In addition to providing irrefutable evidence that I have indeed returned the parcel correctly. This Is in he form of numerous screenshots of tracking updates and even photos of the device in the shop showing the parcel has been recieved.
I've now received no communication in 2 days from the company and no refund or compensation is being offered.
At this moment in time I'm nearly £300 pound lighter with no phone.
Would avoid Quikphone and Back market after this experience.
11 juli 2023
Antwoord van QwikFone
Dear Mask,
Thank you for taking the time to leave us a review.
Firstly, we would like to apologise for the issues with the item you received. We test all the devices before sending them, however, on some occasions, the fault appears later on and we may not be able to predict that. Please note, that we are unable to locate your order in our system as we do not have access to your email address due to Back Market policy.
We are sorry to hear about your experience with Back Market and DHL. We were not aware of any issues as this is Back Market that provides the return labels and deals with all the customer inquiries.
We have just sent you an email, requesting more information regarding this and we will make sure to urge Back Market to investigate this with the courier once we hear from you.
We look forward to hearing from you.
Kindest regards,
Team QwikFone
This is my second phone purchase from…
This is my second phone purchase from QwikFone and both times I have received 'phones tht loooked like they were brand new. A very satisfied customer. Thank you.
1 juli 2023
Antwoord van QwikFone
Dear Mike,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
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