it was excellent, no hassle, cheaper than last year and with more stuff - free legal - very nice I wont say there wasn't cheaper insurence around because there was - but they didnt have the benefi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Having gone on a comparison site, I came across your quote, it was not the cheapest, but was a name that I trusted. There was a fair amount to fill in, but that was understandable, all in all excellen... Toon meer
Bedrijf heeft geantwoord
When my renewal time came up the price for renewal had risen by about 15%. When I declined the auto renewal a new offer arrived closer to last year's price. I would have accepted this if it had been t... Toon meer
Bedrijf heeft geantwoord
The lady who I spoke to was very helpful and explained in detail for me to understand. The only thing I was miffed about was having to pay £20fine for late payment which wasn’t my fault as the bank ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Contactgegevens
Verenigd Koninkrijk
- rac.co.uk/insurance
4,4
Uitstekend
19K reviews
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Antwoord van RAC Car Insurance
Hi David,
Thank you for taking the time to leave us a review. We’re sorry to hear that you’ve had a negative experience with us, as this is not the level of service we aim to provide.
We’d appreciate the opportunity to understand what happened. We’ll be in touch to discuss this further and see how we can assist.
Rachel
Poor processes / automated system
Accepted quotation, which was competitive. Subsequently, charged extra £20 because they say they couldn't process card transaction, even though they had accepted my card details were valid and confirmed they had this on file. Claimed I had not given my authority to use card on file! Why would they have my card details without authority? Having spent almost £2,000 in the past 12 months having two cars serviced by RAC, and expensive brakes replaced on a Range Rover (by RAC), and insuring other vehicles this left a sour taste - not the extra £20 but the principle of being charged unfairly.
7 augustus 2026
Antwoord van RAC Car Insurance
Hi John,
Thank you for taking the time to leave us a review. We’re very sorry to hear about your experience and understand your frustration regarding the additional £20 charge, particularly given the circumstances you’ve described.
We appreciate you bringing this to our attention and would like the opportunity to discuss this with you further. We’ll be in touch to discuss your concerns and see how we can assist.
Rachel
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
You did everything I asked for so I…
You did everything I asked for so I have no complaints.
6 augustus 2026
Antwoord van RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
A painless renewal process and…
A painless renewal process and competitive insurance package.
8 augustus 2026
Antwoord van RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Price for renewal was very good.
11 augustus 2026
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
car po.licy renewal
EVERYTHING WENT SMOOTHLY,the staff i dealt with were very friendly and knowledgeable, the whole transaction went without a hitch.
7 augustus 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Annoying
Annoying
I do find this very annoying you wanting praise for a job you do well and get paid for it .
17 december 2025
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
We had to pay an extra £20 for the…
We had to pay an extra £20 for the incompetence of someone at your end due to money not going through when we had paid. We were told it was the banks fault. But when we got in touch with the bank they said it had never been put through by you so it had never been shown as pending to be paid so it was your fault and we had to pay the extra money for you to process it correctly. NOT IMPRESSED
12 augustus 2026
Antwoord van RAC Car Insurance
Hi June,
Thank you for taking the time to leave us a review.
I'm really sorry to hear about this frustrating experience with your payment. It's completely understandable that you're unhappy about paying that extra £20. You shouldn't have been passed back and forth between us and your bank.
We want to investigate what went wrong and get this sorted for you. We will be in touch with you to see how we can help.
Thanks again for bringing this to our attention.
Leanne
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
All clear, helpful and efficient
11 augustus 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Overall the experence was good
Overall the experence was good, however the origional quote was high, so I had to ring to negotiate a better deal.
12 augustus 2026
The lady I spoke to regarding my…
The lady I spoke to regarding my insurance renewal explained the quote and when I asked her if there was any breakdown cover as I had free last year I was told that it was a one off.
I accepted that, but the lady went on the get a quote for break down cover which I also accepted and included I my quote final insurance renewal.
16 juli 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Insurance Renewal
When I got through to a person, renewing the insurance was straightforward and simple. Quick, easy, nicely done.
However, emphasis on "when".
1- There isn't an easy way to find the phone number for insurance renewal, as you have to call through as if you've had a crash, which then directs you to the renewal option. Why doesn't it have a dedicated number anymore, or is at least easy to find?
2- Employ more people, use less automated services. I hate, with a passion, the amount of automation I have to get through before I can actually sort anything out. The actual renewal of insurance only took about 2 minutes. Getting to that point, including going through and trying to find the insurance number/option, took closer to 20 minutes.
Can't fault them for the human service, can fault them for the layout and automated parts.
12 augustus 2026
Antwoord van RAC Car Insurance
Hi Martin,
Thank you for taking the time to share your feedback. We’re pleased to hear that once you reached an advisor, your renewal was straightforward, quick and easy, and that you were happy with the service you received from our team.
We do, however, understand your frustration with the time it took to reach that point. Having to navigate automated options and spend time looking for the correct route for your renewal can be frustrating, particularly when the actual renewal itself only took a couple of minutes.
Your comments regarding the availability of a dedicated renewal number and the amount of automation involved are valuable, and we will ensure this feedback is shared with the relevant teams. We appreciate that automation can be useful, but we also recognise the importance of making it easy for customers to reach a person when they need one.
Thank you again for highlighting both what worked well and where we can improve. We’re pleased our advisor was able to provide the level of service you expected once you got through to them.
Vicky
straight forward application form
10 augustus 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
No route to accepting amended quote
The website didn't display their amended quote, so I couldn't accept it online and had to keep phoning to repeat the story of why the amendment was needed, then again being told to accept it on the website, which it never could. Eventually gave up. They then wanted to charge an admin fee for cancelling the policy (now our only option), although they did waive this when threatened with a formal complaint.
20 mei 2026
Review zonder uitnodiging
Antwoord van RAC Car Insurance
Hi Dave,
Thank you for taking the time to share your feedback with us. I'm really sorry to hear about the frustration you experienced trying to update and accept your quote online. Having to call multiple times to repeat your story is far from the smooth service we aim to provide.
I completely understand why you chose to cancel your policy after dealing with those website issues. I am glad our team waived the cancellation fee for you, but I am sorry it took the threat of a formal complaint to get that sorted out. That certainly isn't the experience we want you to have with us.
I truly appreciate your patience, and I hope we can offer you a much better experience in the future.
Leanne
Antwoord van RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
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