RackUp+Go Reviews 

I ordered the TorkStrap HD70 Tie Down Straps and they came in clutch. I received them quickly and had me going in no time. The TorkStraps are badass and are perfect for strapping down my UTV.

I ordered the Blueitti 5kWh 48-volt solar kit with the Dometic FreshJet 48-volt AC and it came in 3 shipments and all boxes and items were in great shape when received. The installation guide was more than sufficient for me to hook up the entire system and have it working in less that 6 hours with no prior solar or electrical experience (and that also includes the time spent cutting the hole in the top of my Sprinter Van). I did have a question and customer service was able to get back to me quickly with a solution to my issue that worked. The AC and battery combo is so efficient, and it allows our 3 corgis to stay nice and cool on the hottest days when we are boondocked and away from the van on a hike or other adventure.

Got a Fiama LED light strip. First one broken when delivered. Second one replaced didn’t work out of the box. No bueno.

RackUp+Go at rackupgo.com is an awesome website with great products, fair prices, and remakably good customer service.

But beware of a scam site called "rackupgohome.shop". They've stolen the RackUp+Go logo and its easy to mistake them for the legit site. The scam site offers impossibly low prices like $200 for a $1600 Pioneer Rooftop AC.

Easy to reach if needed for product help.

I'm looking forward to using this hose nozzle holder. It seems like the perfect answer to the outdoor shower situation.

So Nice Good Experience

An outstanding fishing partner.

I bought a Dometic ac/dc refrigerator from them, except I made a mistake and bought the dc only model. No problem with these guys, they actually answer their phone and worked it out for me, fantastic customer service, I’ll be glad to refer them to anyone.

Everything works as designed. I just needed to flip the rack over, because I had it upside down on my first attempt.

packaging failed and device inside was damaged. parts from a parts bag were missing. customer service was of little help even after sending images. I ended up eating the $400 cost.

Excellent customer service and friendly people

Fast Delivery ! I had questions and RackUp+Go had Answers ! 5 Star Service !

I got several things for my van from these guys. Never had a problem.
I got a side ladder, and the lower bracket was did not fit. Thought I was crazy. Messed with it for a bit and gave up. Asked a friend to look at it, then my wife, and we all came to the same conclusion. Absolutely backwards. Must be for a right hand drive van that has the slider door on the other side. It fit perfectly on the opposite side. Called in to Rackup and Go but didn't have time to wait. Sent a fast email.
Zak replied. I told him what was going on. He said send pictures. I did. That night, he answered with the tracking number. The part was on the van the next day, before lunch.
That, my Friend, is Customer Service! Good Job Guys

Ordered the Velit A/C. $2000 ? Plugged it in and wondered if it would ever get cool. Barley to not really at all. Not to mention I ordered the “white” and they never mention it’s a “White” top and black bottom. Zac Larson the owner gave me attitude saying they responded to my emails when there was a clear lag and some that were not even responded to, especially my last email asking about how this compares to the “CountryMod” their competitor in the 12v arena. A clear sign of arrogance to me, so I was already starting to regret my purchase from Rackup+Go. They never mentioned once that it is not recommended for class A RVs. I say this because the part of the AC coming into the rv is not long enough so it sits inside where you can still see the RVs insulation foam. Also the screws they provide are not long enough. Go with CountryMod Pro A/C, way better quality and the people are very kind and respectful. Just would have thought for $2000 this Velit A/C would produce something better but no. This is more like 800BTU’s rather than the advertised 8000. Just being real. You will see when you buy it.

So after all that, I decided to return the Velit A/C considering how dangerous they are. The main reason is; the first night of use on “night mode” it froze up and ended up leaking about half a gallon of water over the floor in the morning. Not only CORRODING the control board but creating a major hazard for my children and wife. Next, the cheap screen mesh was already after day one coming apart from its mount since the build quality of this whole unit is absolute GARBAGE. Obviously; this inferior product lacks a temperature sensor on its cooling fins to shut it down if ice is detected or if ice does build up. After working with “Zac”, not only did he never apologize he has he been the most disrespectful, rude, and inconsiderate person I have ever dealt with giving us the worst experience of our lives. Clear signs of a narcissist. Not only will he try to manipulate you to “troubleshoot” any issues to make you try and keep your unwanted purchase they will threaten you with a 25% “re-Stocking fee” if you refuse. Insane how you threaten your own customers to cheat them out of money. This whole terrible experience is costing our family over $1000 since they wanted me to pay for my own shipping back to their warehouse which was over $300, another added fee they refused to work with me. Also just to add insult to injury Zac doesn’t even have the respect to call me back after I attempted to problem solve (my issues) over the phone. He is a lair when he mentions below he “tried” to talk to me. Travis, his (phone screener) verbally told me “oh just send emails, that’s the best way to communicate.” Most companies or businesses with customers who might have issues, you would get an “I’m sorry you’re not happy with your purchase”, or “we will do our best to fix this issue”. Well not with Zac or Rack up + go, he will inundate you with their “Policy lingo” which I’m sure they copy and paste all day to customers who have issues. He will try to make you feel inferior and act like it’s your fault you didn’t “install” their product properly. They said my install was “complicated” and “custom”. Read other 1 star reviews this is his common theme: to blame others.

* Next update and this nonsense still continues after weeks of headache and after paying over $300 to FedEx to return the obsolete Velit unit they decided to give me $1371 Costing me over $1,000 in the process.

Summary: never ONCE does he or anyone in the Business ever say sorry. Never in 3 weeks did he ever say sorry to us, or apologize. His arrogance and ability to belittle his customers is crystal clear. I called rackup and go a total of 5 times to “troubleshoot”. Never once was Zac anywhere to be found or would ever speak to me about anything. Troubleshooting by the way is for people who want to keep their units. This is their way to take advantage of you. Just read other 1 star reviews on how the owner Zac Larson puts people down. I’m not the only one.

I have no idea how they even made it possible, but they were able to ship the 120lb Gree Eco-Cool RV air-conditioner FedEx Priority Overnight (at a surprisingly good rate).

They are also very knowledgable about the products they sell, often posting video reviews on YouTube.

We couldn't be happier with the experience and would happily purchase again.

I can’t say enough great things about this company. I purchased an Anker Solix c1000 from them last night, after I hit submit, I realized I made a mistake using the wrong credit card. I contacted customer service within a minute of error, and they cancelled the transaction. After the 2nd try, I didn’t hit the right button to get the discount. I talked to Travis in the morning, and they gave me the discount! I Highly recommend them.

I deal with Zac the owner at RackUp+Go and he always answers my emails. I have an EcoFlow Delta Pro Ultra 12kw system. I got tire of P,G&E consistently raising my rates. So I bought an EcoFlow generator 12kw system, 15 Solar panels, etc for only $8000 and set everything up myself, which was easy. Now I don't have to worry about my P,G& E bill or blackouts any longer.