Really helpful actually person on the chat who helped me add to an old order, not a bot! Fast dispatch and delivery + tracking info provide. Couldn’t ask for a better service
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Split delivery over 2days didn’t help plumber or bathroom tiler who wanted pipe work set out to towel rail as valves and electric element arrived one day everything should have come together on one va... Toon meer
Bedrijf heeft geantwoord
everything was fine, my only criticism is the template you get is not full size, and a little difficult to understand, based on different radiator sizes. otherwise happy with purchase
Bedrijf heeft geantwoord
Ordering from Radiator World was so easy. After searching so many websites their electric bathroom towel rails were easily the best price. I did my homework and the company came up with a good rati... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Radiateurwinkel
- ook in
- Decoratie- en interieurwinkel
- Ketel- en verwarmingsdienst
- Sanitairwinkel
- Verwarmingsapparatuur leverancier
Geschreven door het bedrijf
Established for over 12 years, Radiator World is the most reputed and long established "online heating" company in the UK. We supply only the leading heating brands in the market, that are handpicked by our elite team ensuring we offer the most diverse, highest quality and pioneering heating products. Whether you are seeking a designer statement piece, a smart electric radiator, an economic heated towel rail or a bespoke coloured luxury product for your home or project please visit our website! Our expert and professionally trained team are the best in the industry. Our core values and culture is we believe in "humanism over automation" - so where our competitors no longer answer the phone and only accept live/bot chats or email enquiries - our team are waiting at the end of the phone to have a good "old fashioned" conversation to determine all your buying needs, requirements and skilfully assist you in selecting the best and most suitable products for your home and project and to budget! Please take the time to read our superb reviews which reflect everything our business and stands for - the best service having perfect it for almost 12 years - we know we can service our valued customers as repeat and referred business is what keeps any business "in business". Thank you and we hope you choose our company and team.
Contactgegevens
Verenigd Koninkrijk
- 01405 800180
- enquiries@radiatorworld.co.uk
- radiatorworld.co.uk
4,5
Uitstekend
1K reviews
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Heeft 15% van zijn negatieve reviews beantwoord
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Whist I was happy with the product…
Whilst I was happy with the product the customer service is very poor. I spent over £3000 with this company. When I unpacked the pallet I realised I had over ordered 2 radiators. I was told that they would not take them back as I had had the items for over two weeks. I had them for about 4 weeks before noticing my mistake. I emailed asking if they would accept the return. My email was ignored.
11 maart 2026
Review zonder uitnodiging
Antwoord van Radiator World
Thank you for your feedback, David.
We’re very pleased to hear that you were happy with the products themselves, especially after such a significant order, but we’re genuinely sorry that your experience with our customer service left you feeling disappointed.
Under UK consumer regulations, customers have the right to request a return within 14 days of receiving their order, followed by a further 14 days to send the items back once the return has been agreed. In your case, the request was made around four weeks after delivery, which unfortunately falls outside this statutory return period. Because of this, we were unable to approve the return on that occasion.
That said, we completely understand how easy it is to accidentally over-order during a larger project, and we’re sorry for any inconvenience this situation caused. We also apologise if your email felt overlooked — that is certainly not the level of communication we aim to provide.
We truly appreciate your order and your feedback, as it helps us continue improving our service. If there’s anything further we can do to assist you, please don’t hesitate to get in touch with our team.
Kind regards,
Customer Experience Team
Terrible company
Ordered 3 radiators. Terrible service from start to finished and poor quality products. Can get through to anyone as the phone number just rings off. Avoid this company at all costs!
2 maart 2026
Review zonder uitnodiging
Antwoord van Radiator World
Dear Mark,
Thank you very much for your kind review. We truly appreciate you taking the time to share your experience.
It’s great to hear that you were happy with both our service and communication.
Your feedback means a lot to our team, and we look forward to assisting you again in the future.
Customer Experience Team
Very competitive pricing
Very competitive pricing
Delivery and delivery team where excellent
Happy to recommend
6 maart 2026
Antwoord van Radiator World
Dear Chris,
Thank you very much for your fantastic 5-star review.
We’re delighted to hear that you found our pricing competitive and that you were pleased with the delivery service.
I will be sure to pass your kind comments on to the delivery team – they will really appreciate the recognition.
Thank you as well for your recommendation; it truly means a lot to us.
We look forward to serving you again in the future.
Customer Experience Team
Antwoord van Radiator World
Dear Valued Customer,
Thank you very much for your 5-star review.
We're really pleased to hear that you’re happy with the product and that the delivery was quick.
Your feedback is greatly appreciated, and we're delighted to know you would buy from us again.
We look forward to serving you in the future.
Customer Experience Team
Great service
I ordered a new radiator for my living room. This was delivered speedily and well packaged.
Eylem was particularly helpful when I rang to discuss a couple of queries.
28 januari 2026
Review zonder uitnodiging
Antwoord van Radiator World
Dear B Gray,
Thank you very much for your wonderful 5-star review.
We’re delighted to hear that your radiator arrived quickly and was well packaged.
It’s also great to know that Eylem was able to assist you with your queries – we will be sure to pass on your kind feedback.
Your comments mean a lot to our team, and we truly appreciate you taking the time to share your experience.
We hope to be of service to you again in the future.
Customer Experience Team
Avoid at all cost
Ordered 3 radiators on Wednesday25th February with the advert stating next day delivery if ordered by 12pm.
So assuming since it was ordered before 12pm on Thursday 26th delivery should be Friday 27th, but no and not even delivered on the Saturday 28th, So despite their promise and having arranged for an electrician to come wire in the radiators nothing arrived , total joke and waste of time , A full refund has been requested
28 februari 2026
Review zonder uitnodiging
Can’t fault the service.
Can’t fault the service.
From order to delivery- very efficient.
25 februari 2026
Antwoord van Radiator World
Dear Susan,
Thank you very much for your kind 5-star review.
We’re delighted to hear that you were pleased with the service from order through to delivery and that everything ran efficiently.
Your feedback is greatly appreciated, and we’re very grateful you took the time to share your experience.
We look forward to assisting you again in the future.
Customer Experience Team
Antwoord van Radiator World
Dear Brynmor,
Thank you very much for your 5-star review.
We're delighted to hear that you were happy with the service.
Your support and feedback are greatly appreciated, and we look forward to assisting you again in the future.
Customer Experience Team
Grate Electric radiator British made
Grate Electric radiator British made. Tidy price delivered quickly. Thanks
3 februari 2026
Antwoord van Radiator World
Dear Jonathan,
Thank you very much for your 5-star review!
We’re delighted to hear that you’re pleased with the British-made electric radiator, the tidy pricing, and the quick delivery.
Your feedback is greatly appreciated and means a lot to our team.
If we can be of any assistance in the future, please don’t hesitate to get in touch.
Thanks again for choosing us.
Customer Experience Team
Customer service appalling
Customer service appalling
The attitude on eylem is shocking,
Sarky comments & no help.
23 januari 2026
Review zonder uitnodiging
If i could rate at 0 stars, I would.
If i could rate at 0 stars, I would.
I dont even know where to begin. I ordered 9 radiators through the company to supply to my client of a whole new radiator kit for their lodge and it was awful from the get go. They're saying they're 'testing' them, but is that any excuse for a 5 months wait time for an update? Ive emailed multiple times and called and I still get no update.
The radiators were hung for 1 months and my clients been out of pocket since July. I would NEVER recommend this company.
I will be pursuing into higher authority to try and gain any sort of money back as this has been appalling.
Think twice before using these guys.
1 juli 2025
Review zonder uitnodiging
No nonsense buying fast delivery all…
No nonsense buying fast delivery all good
16 januari 2026
Review zonder uitnodiging
Antwoord van Radiator World
Dear Jules,
Thank you for taking the time to leave a 5-star review!
We’re delighted to hear that you found the ordering process straightforward and that your delivery arrived quickly.
Your feedback is greatly appreciated and we look forward to being of service again in the future.
Customer Experience Team
Would not use again
I wouldn't use these guys again.
The radiator I received is faulty and the seller refuses to accept any responsibility for it. I'm now left with a non-functioning radiator which I will have to replace.
The quality of the post sale customer service is also very poor.
23 januari 2026
Review zonder uitnodiging
Radiator World after sales care is…
Radiator World after sales care is worthy of praise. Very quick to respond and new replacement part ordered and shipped to replace a faulty one with no quibbles or hassle. Response to these issues is the measure of a company for me and Radiator World passes the test. Recommended.
22 januari 2026
Review zonder uitnodiging
Antwoord van Radiator World
Dear Dominic,
Thank you very much for your kind and thoughtful review.
We’re delighted to hear that our after-sales team was able to resolve the issue quickly and smoothly for you.
Your comments about our service mean a great deal to us, as we believe how we respond to problems truly matters.
Thank you for your recommendation and for choosing Radiator World, we truly appreciate your support.
Customer Experience Team
Antwoord van Radiator World
Dear Susan,
Thank you so much for taking the time to leave this wonderful review.
We’re delighted to hear that you were happy with the product, the quick delivery, and how easy it was to install.
Your feedback truly means a lot to our team and motivates us to keep providing the best possible service.
We really appreciate your support and hope to serve you again soon!
Customer Experience Team
I do not recommend
I do not recommend
Please fully read the terms and conditions on their website before ordering,
The return policy doesn’t mention a return delivery cost, this is hidden in the terms and conditions.
Customer service not very good and return cost is 25% of product price
16 januari 2026
Review zonder uitnodiging
Great service from Radiator world
Great service from Radiator world, extremely helpful and informative excellent products and a solid two year guarantee should you need it, highly recommend.
15 januari 2026
Review zonder uitnodiging
Antwoord van Radiator World
Dear Ian,
Thank you very much for taking the time to leave such a fantastic 5-star review.
We truly appreciate your kind words and are delighted to hear that you were happy with both our service and our products. Providing helpful, informative advice and high-quality radiators is something we take great pride in, so it’s extremely rewarding to know this was reflected in your experience.
We’re also pleased that our two-year guarantee gave you added confidence and peace of mind. Your recommendation means a great deal to our entire team, and we’re grateful for your support.
Should you ever need any further assistance or advice in the future, please don’t hesitate to get in touch, we’ll be more than happy to help.
Customer Experience Team
Nice Design, But Poor Quality
3 Stars for Quality, 5 Stars for Customer Service
I purchased a Reina Reflect Mirrored Designer Radiator from Radiator World (Order #11202257049-12/02/2025) and had it installed in April 2025. The radiator has a stylish, attractive design, but the build quality is disappointing. Within less than a year, rust and corrosion appeared around the end caps and connection points — something that should not happen with a premium product.
However, the customer service team handled the issue properly and arranged for a replacement radiator to be sent to me. I appreciate the prompt resolution and give full credit to the customer service team for their support.
Overall, while the product quality fell short of expectations, the excellent customer service helped resolve the issue.
2 januari 2026
Review zonder uitnodiging
Good ordering process but very poor delivery process
Liked that the website had detailed information and the ordering process was easy. Delivery was hopeless though, repeated delays, poor information.
30 november 2025
Review zonder uitnodiging
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