There was a mixup with the information on my watch,but it was sorted out immediately when I contacted them. Also they are very quick to answer the phone if you need them. The experience was on or aro... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I found the order process straightforward. Delivery of the alarm watch was prompt. It came with easy to understand instructions. My father was able to carry out the test call without difficulty. I ha... Toon meer
Efficient service. Reasonable price. The device works well as the speaking unit is in the wristwatch, rather than on a wall, so it is easier for the wearer to hear any messages.
The staff from Radius were extremely helpful when I rang to enquire about a helpline for my mum. It was very easy to install and it gives us peace of mind that mum can just press her button if she nee... Toon meer
Bedrijfsgegevens
- Veiligheidsuitrusting leverancier
- Praatpaal
- Thuiszorg
- Thuishulp
- Ouderenzorg
- Telecommunicatieapparatuur leverancier
Geschreven door het bedrijf
Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.
Your call for help, always answered
Geschreven door het bedrijf
- Your call for help, always answered
- Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.
Contactgegevens
3 Redburn Square , BT18 9HZ, Holywood, Verenigd Koninkrijk
- 02890397103
- enquiries@radiusconnect24.com
- radiusconnect24.com
4,7
Uitstekend
712 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very easy to set up
Very easy to set up, quick delivery, great range with the pendant and no need for a landline, very good.
18 december 2024
Highly recommended
Excellent local customer service, ensuring the best value product, and very easy set up.
8 december 2024
Simple set up process and quick…
Simple set up process and quick delivery of the home hub and pendant. Customer services was great when we noticed an issue with the account phone number attached and the issue was sorted straight away. They also made a point of speaking with my dad to welcome him to the service and reassure him that they are always there - I really appreciated that! Thanks
25 november 2024
Staff were very helpful and informative…
Staff were very helpful and informative - many thanks
28 november 2024
A lifesaver! From ordering the product until my…
From ordering the product until my Radius Connect 24 arrived with me, only took but a few days. Something which was of great important to me, as it gave me an inner peace, which was of the greatest importance to me.
3 december 2024
Antwoord van Radius CONNECT24
Hi Ruth,
Thank you for your feedback. I’m very sorry to hear that your initial unit didn’t work as expected. As soon as the issue was brought to our attention by your Floating Support Worker on Tuesday, we acted immediately to arrange a replacement.
We’re pleased to confirm that your new equipment is already out for delivery today. We’re confident it will work perfectly for you, but if you experience any issues or need further assistance, please don’t hesitate to contact our technical team directly at 028 9039 7103.
Thank you for bringing this to our attention, and we appreciate your patience while we resolved this for you.
Kind Regards,
Radius Connect 24
Easy to set up and install
Easy to set up and install, made the test call and everything was fine.
7 november 2024
Requesting and setting up the alarm was excellent
Requesting and setting up the alarm was very straightforward. All the information was clear and easy to follow. Very speedy connection when alarm tested and those responding were both positive and supportive.
27 september 2024
Peace of Mind
I have only recently joined Radius having dithered for quite a while. However the whole process proved to be very straightforward, pleasant and efficient. Charlotte talked me through the registration and completed it for me by phone. I received the kit within days and setting it up could not have been easier! The initial test call was immediate, the voice on the other end was so friendly, kind and comforting - patiently explaining the procedure in the event of an actual call & indeed should I ever press the button by mistake! My daughters were with me during the test and they too thought it was so good to witness. One of them said she felt she would like to give her a hug!
I appreciate having the peace of mind now and I know my family & friends are also more content now on my behalf.
7 oktober 2024
Amazingly helpful and Charlotte was…
Amazingly helpful and Charlotte was very easy to talk to and made it a very personal experience with my granny at the forefront
1 november 2024
Review zonder uitnodiging
The lady on the initial telephone call…
The lady on the initial telephone call was friendly and provided all the information I needed without making it too technical. I felt very reassured. Also made my mother comfortable when carrying out first test.
8 oktober 2024
Antwoord van Radius CONNECT24
Hi Maud,
Thanks so much for letting us know about this! We’re really sorry for the mix-up with the delivery. Thankfully, it looks like your personal alarm is up and running, and we’re glad it still arrived within 24 hours of dispatch! To be extra sure everything is set up correctly, we’ll send you an email to confirm your address details. Thank you for your understanding, and if there’s anything else we can do to help, please don’t hesitate to reach out!
Warm regards,
The Radius Connect 24 Team
5 stars
Quick and straightforward to order and setup. Excellent customer service. Helpful staff.
19 oktober 2024
Highly recommended
Contacted the company regarding an alarm for my mum who was getting out of hospital that day. Arrangements made for package and I was able to collect the same day. Very helpful staff who explained how things worked.
5 september 2024
Review zonder uitnodiging
Very helpful and efficient staff
21 oktober 2024
Very quick and efficient
Very quick and efficient. Very clear instructions and very helpful staff.
14 oktober 2024
Very easy process and pleased with the…
Very easy process and pleased with the communication.
Haven't had to use as yet and hopefully wont have to but great peace of mind knowing my mother will be helped if a fall happens.
18 oktober 2024
Easy, reliable alarm
Quick delivery. Easy to set up. The only thing I need to remember is to wear it!
6 september 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.