Had accidentally clicked on the incorrect departure date. Was a little sceptical that I had to buy a second correct ticket before the first was refunded, but needn’t have worried. I did as instructed... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I've had positive experiences booking on Railsmartr but was esp. pleased that having booked a train a few months in advance, they informed me it was cancelled, offered a refund and processed it within... Toon meer
Bedrijf heeft geantwoord
Booked an Advance single, then decided a number of days later that I wanted an earlier train on the same route. The exchange process is simply an email: book the replacement, send them both boo... Toon meer
Bedrijf heeft geantwoord
I have to cancelled my booking and can’t able to get refund in this case I asked for help and Sonia helped me a lot regarding the new bookings how to swap the tickets, till the process of refund she... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Railsmartr
Geschreven door het bedrijf
Be smarter.
Spend less on train travel with Railsmartr.
As an independent retailer of train tickets, we're on your side. We aim to find you the cheapest fares and we’ll never charge refund fees if you’re not able to travel.
Our mission is to always find you the cheapest fares. With the train fares structure being insanely complex, it’s a pretty difficult task. How do we do it? Our algorithm is set to find the cheapest fares, while some other retailers look for the fastest trains. So we can find you the cheapest tickets, even if it means some of the journeys we find take a little longer.
We’re committed to our ‘no extra charges policy’, so we never add any fees – not even for refunds. Why should you pay extra fees just to get your train tickets? Or because your plans change? Exactly!
Our team has been selling train tickets online since 2008, so we’re experts at what we do. We can help you find the best value train tickets, decide when it’s cheapest to travel and give you handy tips to make train travel easier. To make your journey even better, we’ve got some exciting additions coming soon, like our unique airline-style seat picker. So watch this space.
Contactgegevens
83 Victoria Street, SW1H 0HW, London, Verenigd Koninkrijk
- hello@railsmartr.co.uk
- railsmartr.co.uk
4,8
Uitstekend
172 reviews
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Great service
Had accidentally clicked on the incorrect departure date. Was a little sceptical that I had to buy a second correct ticket before the first was refunded, but needn’t have worried. I did as instructed, emailed the details and within 24hr it was sorted .
Very impressed with the service and also ticket pricing.
1 september 2026
Review zonder uitnodiging
Antwoord van Railsmartr
Hello, thank you so much for taking the time to share your experience. We are pleased to hear that we were able to sort everything out quickly and that you were happy with the service and our ticket prices. If you ever need assistance again, please don’t hesitate to get in touch. All the best, Sonia
Quick refund
I've had positive experiences booking on Railsmartr but was esp. pleased that having booked a train a few months in advance, they informed me it was cancelled, offered a refund and processed it within a few mins of me making the request. It's impressive service.
15 september 2026
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Mark, thank you very much for your lovely feedback. It’s great to hear that you've had positive experiences booking with Railsmartr and that we could make the refund process quick and straightforward when your train was cancelled. We are really pleased to know you were happy with the service, and we truly appreciate your kind words. All the best, Sonia
Fee-free Advance exchange, processed efficiently
Booked an Advance single, then decided a number of days later that I wanted an earlier train on the same route.
The exchange process is simply an email: book the replacement, send them both booking references before the original departs, Sent it late in the evening and it was processed efficiently the next working day, with a clear explanation of exactly which amount was being refunded and why.
No admin fee. Other retailers and operators typically charge £5 to £10 for the same change, which on a cheap Advance makes exchanging pointless. Here it cost nothing.
The tickets are the same everywhere. The service afterwards isn't. Will use again.
3 september 2026
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Ryan, thank you very much for sharing your experience with us. It’s lovely to hear that you found the exchange process straightforward and that we could help you make the change without an admin fee. We really appreciate your kind words, and it’s great to know you will use us again. All the best, Sonia
Customer Service
I have to cancelled my booking and can’t able to get refund in this case I asked for help and Sonia helped me a lot regarding the new bookings how to swap the tickets, till the process of refund she helped me a lot.
Thank you so much for your help Sonia🙌🏻😊
Amazing customer service
26 augustus 2026
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Divyang, thank you so much for your kind words. We are really pleased we could help you with the booking and ticket swap process and get everything sorted for you. It was a pleasure assisting you, and I really appreciate you taking the time to leave such a lovely review and for mentioning me personally. Thanks again and all the best, Sonia
Best Customer Service and Experience
Railsmartr customer service is the BEST customer service, I've encountered in a very long time. I am a first-time train traveler, and I was having an issue. Sonia at Railsmartr was so incredible. She was so quick to respond to my message. She was patient (very much appreciated), kind, and thorough in helping me through it.
The Railsmartr website was easy to use and to understand. The search features are simple making it user friendly. One suggestion is to add the direction the train will be traveling so you know if you are sitting forwards or backwards. I also like how easy it to see your booked tickets. I will be using them again in the future. Thanks for all you do, y'all keep up the great work!
21 juli 2026
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Logan, thank you very much for taking the time to share your feedback with us. We are pleased to hear that your experience with Railsmartr has been a positive one and that we were able to support you throughout the process. I really appreciate your kind words about my support, and it’s great to hear that you found the Railsmartr website easy to use and your tickets easy to access and manage. Thank you also for your helpful suggestion about adding the direction of travel within the seat picker feature. We will pass this feedback on to our team for consideration, as suggestions like this help us continue to improve the experience we provide. We are grateful to hear that you’ll be using Railsmartr again in the future. Thank you again for choosing Railsmartr and for taking the time to share your thoughts. All the best, Sonia
Hands down the best train booking website
I tell everyone about Railsmartr. So much better than any of the other companies - the customer service is amazing - you actually get a response from a person and they seem to be really on the side of the consumer - they do so much to help you navigate the train ticket system. I have lost count of the number of times that I've been glad to have booked through them, after they've helped me solve a situation I would have struggled with had I booked elsewhere.
22 april 2026
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Evie, thank you a million for your lovely review. We are thrilled to hear that you’ve had such positive experiences with Railsmartr and that our team has made booking train tickets easier for you along the way. Your recommendation means the world to us, and your kind words make all our hard work worthwhile. We truly appreciate your support and look forward to helping you again in the future. All the best, Sonia
Amazing Service
Amazing Service, expert videos really useful and offer really good rates on tickets.
I can not recommend them enough.
24 april 2026
Review zonder uitnodiging
Antwoord van Railsmartr
Hi James, thank you so much for your kind words. We’re thrilled you enjoyed our customer service, found our videos helpful, and liked our ticket rates. We’re very glad to hear such great feedback from you and look forward to continuing to provide excellent service. Thanks again. All the best, Sonia
The Railsmartr website does what it should do
The website does exactly what it’s supposed to do. Not all the train operators can make this boast about their own websites.
9 januari 2026
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Steve, thank you very much for your feedback. We are really pleased to hear that Railsmartr made your journey booking straightforward. It’s always rewarding to know that our website is helping customers as intended and making the travel experience easier. All the best, Sonia
Sonia was of fantastic help in customer…
Sonia was of fantastic help in customer service. Highly recommend ! Thank you!!
26 maart 2026
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Félixe, thank you so much for taking the time to share your experience, I really appreciate the mention. We’re delighted to hear that we could assist you and that you found our support helpful. It’s great to know you’d recommend us and if you ever need assistance again, please don’t hesitate to get in touch. All the best, Sonia
Excellent service from Railsmartr
Excellent service from Railsmartr, always trustworthy and helpful. We have used them many times for train tickets and everything is always perfect. Sonia kindly helped me with a refund when my husband got ill and couldn't travel, really appreciate their 'no fuss' approach. The best prices for train tickets too!
27 januari 2026
Review zonder uitnodiging
Antwoord van Railsmartr
Hello Lynne, thank you very much for your wonderful review and kind feedback. We are delighted to hear that your experiences with Railsmartr have been consistently positive and that everything has gone smoothly with your bookings. We are also glad you have found our ticket prices to be the best value. I truly appreciate the personal mention, it means a lot to me and our team. We are pleased that we could assist with the refund and that our straightforward approach was helpful. Thank you for your continued support. We wish your husband a speedy recovery and look forward to helping you again in the future. All the best, Sonia
Good communication
Good communication. Tickets refunded promptly
13 januari 2026
Review zonder uitnodiging
Antwoord van Railsmartr
Hello, thank you very much for taking the time to share your feedback. We’re glad to hear that the refund was processed promptly and that our communication met your expectations. All the best, Sonia
Really great service
Really great and responsive customer service. Any query I have made I have had a response the same day. The prices are always competitive and no fees for refunds and amendments. Railsmartr is now my first choice when buying train tickets.
18 november 2025
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Luget, thanks so much for your lovely feedback. We are pleased to hear that you’ve had a positive experience with our customer service and found our prices competitive. We really appreciate you choosing Railsmartr for your train tickets and look forward to assisting you with your future journeys. All the best, Sonia
The help desk was fast in replying and addressing the problem I had. It would be good if they could have held desk active during holidays
Fast reply and refund
5 oktober 2025
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Benedito, thank you for your kind feedback, we are glad to hear that our help desk was able to assist you promptly. As mentioned on our portal, our opening hours are 09:00 to 17:30, Monday to Friday (except public holidays). At present, we don’t operate during weekends or holidays, but we truly appreciate your suggestion and will keep it in mind for future consideration. Thanks again for taking the time to share your thoughts. Best regards, Sonia
There is no option for looking for…
There is no option for looking for first class!
Despite what Railsmart say there is no option to search only for First Class.
You have to search on second then select on each specified option which would take forever!
15 september 2025
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Jamie, thank you for your message. I'm pleased to let you know that we do have the option to search for first class. When you've searched for your journey, simply click on the price of the service you'd like to travel on. Your other ticket options will open in a box below. First Class will be there to select. Please feel free to email us on hello@railsmartr.co.uk and we'll be happy to help. All the best, Anna
Hi Jamie, Thanks so much for sharing your email address via Trustpilot earlier. I’ve reached out to gather a bit more detail about your feedback and to ensure we can address any concerns you might have. All the best, Anna
Use railsmartr - easy to change tickets and get help
such a helpful quickly responding service - do more than any others I have used. Personal, friendly and so helpful
27 augustus 2025
Review zonder uitnodiging
Antwoord van Railsmartr
Dear Julia, thank you so much for your kind words. We’re thrilled to hear that you found our service helpful, personal, and friendly. Your feedback really means a lot to our team and motivates us to keep going the extra mile. All the best, Sonia
Ticket refunded very promptly and professionally
We had booked split tickets on TfW from Whitland to Cardiff which split at Carmarthen. However the first part of our journey was "partially cancelled" leaving us with a second part of the split ticket for Carmarthen to Cardiff on the "wrong" train. Hence I decided that rather than face the wrath (and a full priced single) of a TfW guard or revenue protection officer we would book a later train on a new later timed split advance ticket and leave our original tickets hoping to get a refund. On our return home I contacted refunds at Railsmartr. Sonia whom I communicated with sorted a refund for my original tickets out politely, promptly and professionally. Perhaps train operating companies need to make advance split ticketing rules clearer to both their staff and their passengers - however Railsmartr and Sonia were excellent.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Railsmartr
Hi there, thanks so much for taking the time to leave us a review. We're so pleased you were happy with the service here at Railsmartr and look forward to welcoming you back to the site soon! All the best, Anna
Railsmatr Great Service
Railsmatr processed my refund the same . This is excellent service over and above what I expected. Many thanks . Please use them with confidence
16 juli 2025
Review zonder uitnodiging
Antwoord van Railsmartr
Dear Mary, thank you very much for your positive comments. We're pleased to hear that the refund was processed smoothly and that you were happy with the support you received. Your recommendation means a lot, and we really appreciate your support. Thanks again. All the best, Sonia
Superb customer service
I have used Railsmartr before with largely a good experience, but in the last few days that experience has gone from good to exceptional.
I was trying to book tickets for myself and my family, two of whom are dissabled. Try as I might I could not book as a family group with East Midlands Railways (EMR). The website would lock up with no explanation (the only part of the whole experience with Railsmartr that did not reflect well on the company).
I contacted Railsmartr by email and was astonished to receive a reply within minutes from Anna. It transpired that the railservice (EMR) didnt appear to do group bookings, only singles. I was advized to book single tickets for each person.
My heart sank as how could I seat the family togeather.
It was at this point that Railsmartr's customer services in the persons of Anna and Sophia went into overdrive. Keeping me informed at all times through emails, they arranged with the railcompany directly for us to have reserved seats together.
Its not often you come across a company and its staff that will go to enormous lengths to ensure their customers are treated as valued human beings, even though the sums of money involved were not enormous, rather than just another cash cow to be suitably milked, but Railsmartr should be proud of their staff as they are a true credit to the company.
Again I would like to thank Anna and Sophia for all their help and numerous emails. Be assured, they have guaranteed that I and my family will use no other Rail ticket booking agent.
10 juli 2025
Review zonder uitnodiging
Antwoord van Railsmartr
Dear Aulus, thank you so much for taking the time to share your experience. Your kind words truly mean a lot to all of us at Railsmartr. Anna and I are so glad we were able to assist you and that you're happy with the service you received. It was absolutely our pleasure to help, and we're delighted to know that you'll be choosing Railsmartr again. Thanks again from both myself and Anna. Wishing you and your family all the best, Sonia
Railsmartr really is smarter!
Railsmartr is very easy to use and you can be 100% certain that you are getting the very best deal on rail travel. Their customer care is second to none; any queries I had are have been responded to promptly and efficiently. I am always recommending Railsmartr to my friends and family.
1 juli 2025
Review zonder uitnodiging
Antwoord van Railsmartr
Dear Rosalind, thank you for taking the time to share such a lovely review. We’re delighted to hear that you have found Railsmartr easy to use and that our customer care has met your expectations. It truly means a lot to know you’re recommending us to your friends and family, we really appreciate your support. If there is ever anything else we can help with, don't hesitate to reach out. All the best, Sonia
Make train tickets much simpler and less stressful
I am so glad I discovered Railsmartr and am telling everyone I know who buys train tickets about them. It’s easy to use and their customer service is old school brilliant. They really take stress out of buying train tickets.
13 juni 2025
Review zonder uitnodiging
Antwoord van Railsmartr
Dear Evie, thank you so much for your kind words and for recommending Railsmartr to others. It’s great to hear that the site worked well for you and that our customer service made a positive impact. Our goal is to make train travel as smooth and stress-free as possible, and we are glad to see that reflected in your feedback Thank you again. All the best, Sonia
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