Had accidentally clicked on the incorrect departure date. Was a little sceptical that I had to buy a second correct ticket before the first was refunded, but needn’t have worried. I did as instructed... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I've had positive experiences booking on Railsmartr but was esp. pleased that having booked a train a few months in advance, they informed me it was cancelled, offered a refund and processed it within... Toon meer
Bedrijf heeft geantwoord
Booked an Advance single, then decided a number of days later that I wanted an earlier train on the same route. The exchange process is simply an email: book the replacement, send them both boo... Toon meer
Bedrijf heeft geantwoord
I have to cancelled my booking and can’t able to get refund in this case I asked for help and Sonia helped me a lot regarding the new bookings how to swap the tickets, till the process of refund she... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Railsmartr
Geschreven door het bedrijf
Be smarter.
Spend less on train travel with Railsmartr.
As an independent retailer of train tickets, we're on your side. We aim to find you the cheapest fares and we’ll never charge refund fees if you’re not able to travel.
Our mission is to always find you the cheapest fares. With the train fares structure being insanely complex, it’s a pretty difficult task. How do we do it? Our algorithm is set to find the cheapest fares, while some other retailers look for the fastest trains. So we can find you the cheapest tickets, even if it means some of the journeys we find take a little longer.
We’re committed to our ‘no extra charges policy’, so we never add any fees – not even for refunds. Why should you pay extra fees just to get your train tickets? Or because your plans change? Exactly!
Our team has been selling train tickets online since 2008, so we’re experts at what we do. We can help you find the best value train tickets, decide when it’s cheapest to travel and give you handy tips to make train travel easier. To make your journey even better, we’ve got some exciting additions coming soon, like our unique airline-style seat picker. So watch this space.
Contactgegevens
83 Victoria Street, SW1H 0HW, London, Verenigd Koninkrijk
- hello@railsmartr.co.uk
- railsmartr.co.uk
4,8
Uitstekend
172 reviews
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Amazing Service
Amazing service and response time from Sonia in Refunds. Due to the pandemic I was unable to travel and the advice on my first booking was very clear and I was able to use the previous money paid for a ticket on my new booking. Excellent support!!
23 juni 2021
Review zonder uitnodiging
Antwoord van Railsmartr
Thank you so much for your kind words. It was a pleasure to be of help. We really appreciate the time you took to write such a lovely review. Please let us know if you need anything else. Kind regards, Sonia
Super fast reaction and refund of my…
Super fast reaction and refund of my tickets -ace!
19 april 2021
Review zonder uitnodiging
Antwoord van Railsmartr
Thank you so much for your positive review, we are delighted that you were pleased with our service. All the best, Sonia
I found easy link on-line for refund
I found easy link on-line for refund, didn't need even call, not needed searching for information. All is just in confirmation email when i bought ticket. I wish more company run business like this. I got refund even i thought i apply too late. Thank you.
23 februari 2021
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Jack, thank you very much for your positive review. We are delighted that you are happy with our service. In truth, last year there was a hugely increased volume of refund requests and we introduced an online refund system to get refunds much more quickly. The service is no longer available, but you can still contact us either by email or through our Customer Service helpline and we will be happy to help you. Thanks again - Sonia
Great Company
Thank you Train Genius especially Holly for dealing with my situation of a refund in such a compassionate way. I will not hesitate to book all my future train journeys with this Company and fully recommend them.
4 februari 2021
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Susan, thank you so much for taking the time to write this lovely review. We are so delighted to be of assistance at this difficult time. It is great to hear that you would book your tickets with us again and that you would recommend us to your family and friends. All the best, Sonia
Great customer service from Railsmartr…
Great customer service from Railsmartr - my question was dealt with swiftly and extremely professional.
18 januari 2021
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Richard, thank you very much for taking the time to leave a review and for your kind words. It is rewarding to hear that you were happy with the customer service you received. Kind regards,
- Sonia
Very good customer service
Very good customer service. Very helpful and polite. Give them a raise!!! 🙏
8 januari 2021
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Paul, thanks for taking the time to write this review - it’s great to hear that we were able to help with your request, best wishes Anna
Thanks I’m very happy with the service…
Thanks I’m very happy with the service will all ways recommend you Have and enjoy New Year Terry
31 december 2020
Review zonder uitnodiging
Antwoord van Railsmartr
Happy New Year to you too Terry! Thank you so much for your kind words and for recommending us to family and friends. We are delighted that you are happy with our service.
- Hope
Excellent Service from the Refunds Team
I had to cancel the trip and asked for a refund by e-mail. My email was answered within an hour and the issue resolved. I am very pleased with the level of service I have received, thank you Refunds Team!
29 december 2020
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Anna, it's great to hear that you are so pleased with our service! We try to resolve customers' issues as quickly as we can :) thanks for taking the time to leave a review.
- Hope
Excellent Customer Service!
I had a difficult issue to resolve, due to vouchers expiring, which had been issued by Virgin Trains. I had been unable to use them due to lockdown and tier restrictions. I was originally referred by Virgin trains to Avanti West Coast, but heard nothing from them at all. In logging onto Virgin trains again I was redirected to Railsmartr, who despite not having responsibility for my complaint, dealt with it as best they could, efficiently, helpfully and quickly.
Anna Hook from customer services took the trouble to contact Avanti and provided me with comprehensive advice from them and a contact number, so that I can proceed further with my enquiry.
Despite my rather churlish complaint at the outset, she was polite, friendly and clearly understood my frustration.
Thank you for taking the time and trouble to try and resolve things. It is much appreciated in these difficult times.
24 december 2020
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Alice, thank you for taking the time to leave such a detailed review, we sincerely appreciate it. It's amazing to hear that Anna was on hand to assist you and that your query was resolved swiftly. Merry Christmas and we look forward to helping you out again soon!
- Hope
Great Customer Service
Quick communication and stress-free refund processing following cancelled Christmas travel plans as a result of COVID restrictions. A relief and a blessing to have professional and warm customer service during a challenging time. Thanks so much!
21 december 2020
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Eva - thank you for your very kind words! We have tried to make things as straightforward and stress-free as possible for our customers at this very difficult time and are delighted to be of help.
- Hope
I requested a refund as I had to cancel…
I requested a refund as I had to cancel my ticket due to lockdown restrictions. The refunds team was very helpful, they kindly responded to my email quite quickly and I got a full refund which is much appreciated. I was equally pleased with the teams assistance on phone.
I'm very pleased with the service, many thanks.
20 december 2020
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Sanam, we are so pleased that you were happy with the Customer Service you received from both our telephone and email teams. Thank you for taking the time to feed this back to us, it is much appreciated :)
- Hope
Easy to use and rapid response when…
Easy to use and rapid response when plans were cancelled due to the pandemic! Would use again!
20 december 2020
Review zonder uitnodiging
Antwoord van Railsmartr
Thank you for leaving a review Sara, it is great to hear that you would book your tickets through Railsmartr again! We were happy to be able to provide a swift resolution to your query.
- Hope
Amazing customer service!
Amazing customer service!
Had to change my arrangements due to new government tier restrictions and Railsmartr's customer service were amazing.
Processed refund quickly and genuinely were just great.
Will definitely use again and recommend to friends.
20 december 2020
Review zonder uitnodiging
Antwoord van Railsmartr
Wow! Thank you for the very positive review Miles. I'm so glad we were able to sort out your travel arrangements for you at this very stressful time. Merry Christmas and Happy New Year!
- Hope
I have had a few issues this year with…
I have had a few issues this year with trains and travel due to Covid19 on about 3 occasions but I am delighted with the service and kindness shown at train genius and quick response in dealing with my refunds I will definitely use this company going forward
20 december 2020
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Caroline, sorry for our late response as we inadvertently overlooked responding back immediately. Thank you so much for your lovely feedback. We look forward to helping you again soon! Best regards, Sonia
Fast efficient service when booking my…
Fast efficient service when booking my train ticket and also in processing a refund for me for an incorrect booking.
14 december 2020
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Tom, thanks so much for your positive review, efficiency is something we really strive for at Railsmartr so we are delighted that you were pleased with our service!
- Hope
Speedy & Helpful Response
I tried to buy tickets and £52.10 was taken out of my account without receiving any tickets. I'm sure it was just a glitch but I emailed and was answered that same day asking for more details and then it was confirmed I would be getting my money back.
It was really stressful and I'm so thankful at how quickly the customer service team responded.
I received my money 2 days later.
13 december 2020
Review zonder uitnodiging
Antwoord van Railsmartr
Hi A, thanks for your kind review and I'm sorry to hear about the stress caused. We aim to come back to customers within 24 hours, and a query as urgent as this would be looked at immediately. I'm pleased that this was resolved for you quickly and hope you had a pleasant and safe journey. Best wishes, Anna
Reasonable prices and very quick…
Reasonable prices and very quick communications. The rail operator cancelled my ticket at short notice but Railsmart issued me a refund straight away. Would recommend and use again. Ed
7 december 2020
Review zonder uitnodiging
Antwoord van Railsmartr
Hi Ed - it's great to hear that you would use our service again for your train ticketing needs. Thank you so much for the kind review.
Hope
Great service
Great service - always very helpful and efficient. Most recently was assisted by Hope who was really helpful and quick with all the information I needed. Would recommend!
3 december 2020
Review zonder uitnodiging
Antwoord van Railsmartr
Thank you for the wonderful review Rob - so pleased to be of assistance. It means a lot that you would recommend our service.
Thanks again,
Hope
Great customer service from Hope
Great customer service from Hope. Refund required for travel & processed in a very timely manner
30 november 2020
Review zonder uitnodiging
Antwoord van Railsmartr
Thank you so much for the lovely review! I look forward to helping you out again soon.
Hope
swift and easy refund
I made a mistake when booking a return rail ticket. The help line advised I contact refunds which I did. I got a response within a few minutes and the next working day I was assured my refund was on its way to my account. How good is that?
24 november 2020
Review zonder uitnodiging
Antwoord van Railsmartr
Thank you for the kind words, Mary! We like to make things as easy as possible for our customers so feedback like this means a lot.
All the best,
Hope
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