Rapiditydx Reviews 29

Do not use this company. I ordered 3 tests from them with 5 days notice ahead of when I needed them to arrive. Nothing has arrived, they are impossible to get hold of by phone or email. Like many of the other reviewers - I wish I had seen these reviews before ordering from them, but you assume given they are on gov.uk some form of credibility.

RapidityDX, also known as Protein Technologies Ltd, is a complete scam. They dont send you anything, they dont answer calls, they dont answer emails.
Our test kits should have arrived 4 days ago, since then i have been trying to contact them but no luck.
If you already ordered, cancel asap for refund, otherwise no worries, if you also dont receive anything until day 3, call 119 to tell them, they ll arrange you a free pcr test. This is valid for day 2&8 testing.

But definitely do NOT book their test to travel package, u would not receive ur test kit within 72hrs, i doubt even if you receive it, you would not get the test results to travel!

This is just horrible
99 pounds thrown away to waste
Line is constantly busy, and only rings post work hours without any replies.
No email response even.
No kits arrived neither to me nor to any of my 4 friends who booked with them as well.
We all has to contact the NHS for replacements
So frustrated. I really need a refund

I ordered the Day 2&8 tests, but I’m having a terrible experience. It’s already Day 4, and there is no way to contact the company. The phone provided doesn’t work and the don’t reply to my emails. DO NOT ORDER HERE

Scam!!! Tests haven't arrived and it is now day 4. No reply to emails and phone number is always busy!! Wish I had read the 100% bad reviews before paying £100.

Wish I read reviews on here before wasting £300 on 3 kits not received yet. Day 3 now and no reply to my emails and phone line is permanently engaged. Unbelievably frustrating!! AVOID! I even ordered the free NHS rapid test kits and they can NEXT DAY for FREE! Yet this joke company can't seem to do their job for a ridiculous cost!! I'm beyond pissed off!!! No excuse!! If they are that incompetent to not fulfil orders they should not accept anymore but of course they are super quick to take my money!!! AGHHHHHHHH

I’ve got my day 2&8 test kit on day 4, however it does not contain a return envelope or a return address. So there’s physically no way to send it to the lab. They don’t respond to emails and their phone is always busy.

I have ordered a test kit for day 2 and day 8 , plus day 5, on Friday. The payment was taken instantly, I've got the booking confirmation, except the tests did not come yet ( till next Thursday). Their phone number rings always busy, they don't respond to email communication either.

Looks that it could be a scam vouched by a government curated list, as they are among the PCR test providers approved by NHS.

I have ordered the Day 2 and Day 8 Covid Test Kits and one of them was incomplete. I was assured that the Day 8 test was going to be replaced. The test did not arrive and I was put in a very difficult situation. I called and emailed the company multiple times, but have not heard anything back from them. Their service is extremely unreliable. Currently looking for ways of getting a refund.