Rapidswitch Reviews 34

Darryl was outstanding.

I raised a remote hands request after spotting an issue with some switch patching during a data centre install. Darryl responded quickly and sent clear photos of the switches so I could see exactly what was happening. I spotted my mistake straight away and asked if he could make the necessary changes. He repatched the cables as requested efficiently, and the switches rejoined IRF exactly as expected.

Fast, professional, and incredibly helpful throughout. Just someone who clearly knows what they’re doing and gets things done.

Huge thanks to Darryl for the support today. It genuinely saved the day.

We've been using Redstation / Rapidswitch / IOMart for many years, using their dedicated server and infrastructure. Knowledgeable and very capable and great for production workloads.

These guys are proactive, reponsive, very pleasant to deal with, and offer great advice on getting the right and most cost-effective solution for your business. We've worked with them for many years, and partnering with them to take care of our infrastructure was one of the best decisions we ever made.

We use Rapidswitch for collocation more than 10 years.
Never had any serious problems with them. They have great tech support. We tried several other data centers over the years but they had different problems like slow network or bad tech support. The prices were increased recently but they added unmetered bandwidth and it is worth it.

The team at Rapid Switch responded to the issue promptly and arranged for a failing disk to replaced in short order. Subsequently they offered guidance in the recovery process.

I have been working with RapidSwitch since 2007 and having also worked with dozens of other suppliers over the years I can say without a shadow of a doubt RapidSwitch are the best of the bunch.

In my experience RapidSwitch are unmatched with network uptime and quality which I can back up with monitoring from 2007 onwards.

Whenever I've needed to request support be it simple remote hands or a more complex request I've been able to do so without BS. No ticket ping pong just straight up knowledgable staff who more often than not implement requests faster than I'd expect.

We've worked with Rapidswitch for well over 10 years now and throughout that time the service they provide to us has been consistently outstanding. The team are always helpful, courteous, knowledgeable and a genuine pleasure to deal with. Always doing their best to help no matter what. They're a vital partner of ours and one we aim to continue with for many more years to come.

Customer support is fast and well-prepared!

We have been a customer of RapidSwitch for over seven years, and can confidently say that their customer service and support are truly outstanding. From hosting to colocation and IP transit services, RapidSwitch has consistently delivered exceptional quality, reliability, and unmatched assistance.

One of the key factors that sets RapidSwitch apart from other providers is their unwavering commitment to customer satisfaction. Their customer service team goes above and beyond to ensure that every query or concern is addressed promptly and professionally. Whether it's a simple question or a complex technical issue, I have always received a rapid response, leaving no room for frustration or downtime.

The support team at RapidSwitch is nothing short of extraordinary. Their depth of knowledge and expertise is impressive, enabling them to tackle even the most intricate challenges effortlessly. They are always available around the clock, ready to provide guidance, advice, and hands-on assistance whenever required. The level of personalized attention they offer truly makes you feel like a valued partner rather than just another customer.

Moreover, RapidSwitch's commitment to maintaining cutting-edge infrastructure is evident in their state-of-the-art data centers. These facilities are equipped with top-tier hardware, ensuring maximum uptime, security, and performance for our critical applications and data. It's a testament to RapidSwitch's dedication to providing reliable services that meet the highest industry standards.

Throughout our long-standing partnership, we have had the opportunity to experience RapidSwitch's continuous efforts to innovate and improve their offerings. They consistently stay ahead of the curve, adopting the latest technologies and implementing best practices to optimize their services. This commitment to staying at the forefront of the industry has undoubtedly contributed to our own success as a business.

In summary, RapidSwitch is a provider that truly understands the value of exceptional customer service and support. Their dedication, professionalism, and technical expertise have made them an invaluable partner for our organization. If you are in search of a reliable, customer-centric provider for hosting, colocation etc. We wholeheartedly recommend RapidSwitch. They have exceeded our expectations time and time again, and I am confident they will do the same for you.

A very helpful team where you have dedicated account managers and access to their senior support allowing us to build complex solutions to issues with ease.

We currently have colo kit building our network core for our ISP network as well as a good amount of infrastructure to offer "private clouds" to customers alongside leased lines so spent a lot of time with different arms of the business. So far no complaints, even when stuff goes wrong (as it does from time to time) they are there to help!

Been working with Rapidswitch/IOMart for over three years. First as part of a global UK company with worldwide operations that had put Rapidswitch at the centre of their global connectivity solution. After changing jobs to a leading UK cybersecurity startup I evaluated Rapidswitch against Cyxtera and 4D Data Centres. Rapidswitch offered more for less and have been a pleasure to work with. Highly recommended.

Lol sent us a bill after 3 years for catchup on power, because they messed up their own business contracts £350 they wanted all of a sudden for no reason we co-lo numerous servers elsewhere had no such issues. Scumbags deserve to fall

We had quite a few servers with them for around 15 years, we have had issues where the techies screwed up but we stayed due to the price and discounts we gotten over the years. Up until october/november we received extra invoice for power catch-ups at £37 per server bare in minds each server was around £60pcm. We where lucky as we have servers around the UK and a hell of a lot cheaper so we started packing our bags and moved along. me personally if your running a business stay clear, hobiest may suite you

In 2016 i paid up front for a high spec server with the promise of reduced bills. This year ive seen the price increase by £140 per month, with the excuse its towards power, no other company offering me IT services have increased their prices, disgraceful, They dont care about loyal customers.

Been here near 10 years, suddenly got a 120% price increase after 2 others in 3 months and THEN sending me invoices for 'power catchup' randomly despite service being fully paid for.
Scumbags.

I like rapidswitch support, they all are expert !
We get instant support for issues we raise to them.
Their servers are superior and importantly their uptime is great

rapidswitch are an awesome cloud hosting company who I have had the pleasure of working with for many years (6 years plus to be exact). Today I use rapidswitch in a not-for-profit organization that I am the CEO of. There has been a number of requests which rapidswitch have dealt with efficiently and diligently. Overall, I am very happy and continue to use rapidswitch for all of my hosting requirements. Oh and we have never had any downtime on any of our services.

Thank you.

No response or telephone answer when server went down. Seems that we will be all of our infrastructure moving over to Digital Ocean... you would think that if you host more than 3 servers with them they would care about £12kpa... but apparently not

Genuinely the worst Datacenter we have ever used in our 10 years, the management wow don't get me started, and when hardware fails expect to wait 3 days for anyone to even bother.

Honestly so far. Seen very good services! All because of Mark! He did a brilliant job for us & supported us! I can't fault you at the moment with anything! Thank you Mark!