Rapid PCO Reviews 162

Kerry has been wonderful

Absolutely fantastic experience with Rapid PCO! The team is incredibly friendly and helpful - especially Katy, who really went the extra mile for me. Every car I’ve picked up has been spotless, and the collection process is always super quick and smooth. I can’t recommend them enough!

Brilliant service provided by Rapid. Very good PCO car rental company, reliable, transparent and good quality cars to choose from. The staff are very helpful and understanding.

I had a great experience with Rapid VM. The service was professional, efficient, and very well organized from start to finish.

The team was responsive, knowledgeable, and made the whole process smooth and stress-free.

Everything was handled quickly and to a high standard, and it’s clear they take pride in delivering quality work.

I would definitely recommend Rapid VM to anyone looking for reliable and professional service. Thanks again to the team for the excellent support!

First timing renting from the company. Jemma and the team have been so helpful and catered to all my needs. Jemma was very polite and informative.

Where do I start?! In simple words, rapid management are all about you you and you! Amazing staff that take care of all your needs without any hassle!

Massive shout out Kerry! Thank you for handling all serious part of the business, it really makes drivers life easy and hassle free. Keep up your good work!!

6 stars for rapid and all the staff members who replicate the main man’s dreams!

⭐️⭐️⭐️⭐️⭐️⭐️

Excellent service, Jemma in particular always reply in quick time and resolve your query immediately, I am quite happy with Rapid specially there great customer service

One of the best PCO companies by my personal experience of the services they provide.

Very good experience! Very helpful staff!! Thank you

Daisy and Alan was a great help, returning customer, looking forward to get back into an exec car when they come available. Very reliable company highly recommend. Dilan

Great experience with Alan nice and smooth way to rental the car from him 👍

Best in class rental service.
Top-notch customer service towers above the competition.
Will recommend RVM any day.

FAO WILLIAM COOK DIRECTOR

⭐ 1 star – Unfair deposit deductions and poor complaint handling

I rented a vehicle from Rapid Vehicle Management and had a very poor experience when it came to returning the car and recovering my deposit.

Following an emergency call, their staff expressly agreed to waive the notice period and accept early termination. I relied on that agreement and attempted to return the vehicle on the agreed date. When I contacted their office at around 4:00 pm, I was told returns could not be accepted as the office was closed.
I returned the vehicle at the next available opportunity, yet the company later reversed its position and deducted £285 as a “notice charge”, along with additional administration fees, without providing evidence of actual loss or cost.

I have formally disputed these deductions. Unfortunately, responses have been slow and dismissive, and the matter remains unresolved.
I am also aware of other independent drivers who have used the company and reported similar dissatisfaction with deductions and post-rental handling.

Based on my experience, I would advise others to be extremely cautious and to keep detailed records if renting from this company

Highly recommended great Service great team nice and clean and reasonable price

How anybody can give less than 5 stars is beyond me. I’ve had troubles that most drivers would face being a taxi driver using a rented vehicle and at every turn Rapid done more than I could have asked of them to get me through it. If you keep them in the loop and do your part I can’t see how you wouldn’t get any short of a 5 star service.

Ade was very good and helpful. Thanks for your service

Good and professional service by Ade and Alan.
Thanks guys

I had a very bad experience with Rapid vehicle management. They will force you to keep the car and when you return the car they will endup doing false allegations against you.. i couldnt pay the rent of the car for 2 weeks and one of the manager from the rapid vehicle management literally threaten me that if i fail to pay the rent he will endup reporting me to the police as i have stolen the vehicle and i still got the proof which i uploaded already..
I will not suggestion people to rent a car from here otherwise they will threat you with false allegations and treat you shit..
As i uploaded the conversation between myself and the manager from the rapid vehicle management on their you can clearly see how calm i am and how this manager is making false baseless allegations