Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
DO NOT buy from this company. Bought the champagne fringe dress which was faulty and made really badly at the front. Fringe didn’t hang properly and was gappy. Sent an email to them with photos askin... Toon meer
Bedrijf heeft geantwoord
First time ordering from this company. Fast delivery.Dress is beautiful. Excellent quality and very flattering. I’d say it’s made on the larger side (not a criticism btw just a wee pointer incase anyo... Toon meer
Bedrijf heeft geantwoord
The dresses are amazing quality but sadly the maxi are designed for very tall people. However, I had to pay £6.50 to return the item using the linked returns with Royal Mail return label generator... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Rare London
Geschreven door het bedrijf
We are Rare London.
A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.
Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.
For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE
Designed to be Rare, Styled to be statement!
Contactgegevens
Unit 2, Century Buildings, Brunswick Business Park, Tower Street, L3 4BJ, Liverpool, Verenigd Koninkrijk
- customer.service@rarefashion.co.uk
- rarelondon.com
3,1
Gemiddeld
558 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Do not purchase from this store
I purchased three dresses from RARE LONDON for a ball, spending over £200, and was extremely disappointed with the quality of all three items. They were poorly made and definitely not worth the price.
I have contacted RARE LONDON’s customer service multiple times regarding a refund and have yet to receive any response. The lack of communication and disregard for customer concerns is completely unacceptable.
Given their failure to address the issue, I will be escalating this matter through my bank. I strongly advise others to avoid shopping with this company. The experience has been deeply frustrating and disappointing.
16 juni 2025
Review zonder uitnodiging
Antwoord van Rare London
Hi Sarah,
We're really sorry to hear about your experience. We understand how frustrating it is when expectations aren’t met, especially for such an important event. Your feedback on product quality and lack of communication is being taken seriously and shared with our team. We are going to look into this urgently and get things resolved for you. Thank you again for bringing this to our attention—we're truly sorry we let you down.
Kind regards,
Erin
First time ordering massively…
First time ordering massively disappointed to learn items are non refundable I am
Now left with a gift voucher I will
Not use
24 april 2025
Antwoord van Rare London
Hi Hayley,
Thank you for taking the time to share your feedback. We’re sorry to hear you were disappointed with your recent experience. We do our best to make our returns policy as clear as possible, and it is stated on our website that sale items are eligible for store credit only, not refunds. While we regret that the voucher may not be useful to you at the moment, we’d be happy to help you find something you’ll love. Please don’t hesitate to reach out to our team if there’s anything we can assist with. customer.service@rarefashion.co.uk
Best regards,
Erin
Absolute scam STAY AWAY
£60 down the drain to these scam artists. No mention on the actual product of store credit only, when returning sale items. It’s written in small writing here and there on the site when you investigate but not when you are looking on the item page, when it is in your basket or when you are making the purchase. Also £6.95 charge to return a full price item and even when returning that you have to click no to store credit about 4 times - they will try anything to keep your money. Unbelievable, will never buy from them again and make sure I warn everyone I can what a scam the page is. Thanking my lucky stars I didn’t order more.
11 april 2025
Review zonder uitnodiging
Antwoord van Rare London
Hi Ellie,
Thank you for your feedback ,we’re really sorry to hear about your experience. We understand your frustration and appreciate you highlighting where things fell short. While our returns policy (including sale item store credit and return fees) is detailed on our site, we’ll be reviewing how this info is presented to make it clearer for future purchases. We never want our customers to feel misled, and we’re always working to improve. If you'd like us to take a closer look at your order, please reach out to our team at [ customer.service@rarefashion.co.uk ] we’d be happy to help.
Best regards
Erin
Antwoord van Rare London
Hi Sheralyn,
Thank you so much for your kind words! We're thrilled to hear that you were happy with the timely delivery and loved your dress. We're so glad we could meet your expectations. We look forward to seeing you again soon !
Kind regards
Erin
The dress is stunning and arrived very…
The dress is stunning and arrived very quickly
27 januari 2025
Antwoord van Rare London
Hi Cecy,
Thank you so much for your kind review ! We're thrilled to hear you loved the dress and that it arrived quickly for you. We truly appreciate your feedback and hope to see you again in the future.
Kind regards,
Erin
Still no response when you said you’d…
Still no response when you said you’d reach out about my situation. Is this a joke? You stole my money, no refund, and promises to reach out and fix with absolutely no outreach, instead you try to fix face on trust pilot by saying you’ll reach out to resolve. Filed fraud against my charge, because it is fraud and theft.
23 januari 2025
Review zonder uitnodiging
Antwoord van Rare London
Hi Rosemarie,
We’re truly sorry to hear about your experience and fully understand your frustration. We want to make things right, and we’re sorry that our attempts to resolve the situation were not communicated effectively. Your feedback is important, and we’ll ensure that this issue is handled appropriately. Thank you for your patience, and we hope to have the opportunity to make this right.
Best regards,
Erin
DO NOT PURCHASE FROM THIS COMPANY
I am trying to return an online item within the 14 days, the only option on the returns portal was store credit, I emailed them to say I wanted a refund not store credit and they refused. This is illegal, you automatically get a 14-day 'cooling-off period' when you buy something you haven't seen in person.
4 februari 2025
Review zonder uitnodiging
Antwoord van Rare London
Hi Laura,
Thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced. Please be assured that we take all feedback seriously, and we are committed to resolving this issue. As stated on our product pages and returns information page, SALE items are only eligible for a refund in the form of store credit. We apologize for any confusion this may have caused.
Kind regards,
Erin
Antwoord van Rare London
Hi Julia,
Thank you for sharing your feedback. We are truly sorry to hear that you were not satisfied with the quality of the item you purchased. We understand how frustrating it can be to receive a product that does not meet your expectations. We apologise for any inconvenience this may have caused.
Kind regards,
Erin
No the best with returns
No the best with returns. Also expensive postage costs and returns costs
2 januari 2025
Antwoord van Rare London
Hi Lorena,
Thank you for your review. We apologize for any inconvenience caused by the postage and return costs. We understand how these costs can be frustrating. We're always looking for ways to keep things as affordable as possible, and your feedback helps us get there. We appreciate your feedback and hope to see you again.
Kind regards,
Erin
Love the outfit
Love the outfit, it was exactly how I pictured it to from from the marketing of it online.
30 december 2024
Antwoord van Rare London
Hi Leanne,
Thank you so much for your wonderful feedback! We're thrilled to hear that the outfit met your expectations and was just as you envisioned. We hope to see you again soon!
Kind regards,
Erin
Great quality
I bought the Blue Blur Mesh long sleeve Top but had never heard of the brand before so was unsure about the quality. The top is well-made, the sleeves are see-through but the front and back have an extra material layer for coverage. I chose the standard shipping but the turnaround was only 4 days from when I placed my order. Would recommend.
23 december 2024
Antwoord van Rare London
Hi Alex,
Thank you so much for sharing your experience with our Blue Blur Mesh long sleeve top ! We're thrilled to hear that you’re happy with the quality of the product and the fast shipping. We always aim to provide great customer service, and it’s wonderful to know that you had a positive experience. We hope to see you again soon !
Kind regards,
Erin
Best buy
Dresses are good quality and fit comfortably. They are elegant and versatile to mix and match with accessories.
17 december 2024
Antwoord van Rare London
Hi Isha,
Thank you so much for your kind words! We're thrilled to hear that you find our dresses not only high in quality but also comfortable and versatile. Your feedback is truly appreciated, and we hope to see you again soon !
Kind regards,
Erin
Antwoord van Rare London
Hi Lillian,
Thank you so much for your kind words! We're thrilled to hear that you love our Green Bandage Cut Out Midi Dress and that the delivery was quick. We appreciate your feedback and hope you enjoy wearing your new purchase.
Kind regards,
Erin
The dress I bought was absolutely…
The dress I bought was absolutely stunning! Really good quality and arrived in good time. Thank you!
6 december 2024
Antwoord van Rare London
Hi Naomi,
Thank you so much for your kind words! We're thrilled to hear that you loved our dress , Black Gathered Diamante Velvet Dress, and that it arrived on time. We truly appreciate your feedback. If you ever need anything else, don't hesitate to reach out!
Kind regards,
Erin
Genuis idea with adjustable bust tie !
Ordered Wine cup detail Devore maxi dress in size 8, fitted beautiful ! At first I thought it was too big on the bust as was very loose but quickly realised the tie is adjustable, what a genius idea !! You can alter the tie to suit your bust size...just pull the tie to suit your size, well done Rare !!! Will defo be buying from you again. !
11 december 2024
Review zonder uitnodiging
Antwoord van Rare London
Hi Sandra,
Thank you for your amazing feedback! We're so happy to hear that the adjustable bust tie worked perfectly for you. We're thrilled you love our Wine Cup Detail Devore Maxi Dress and appreciate your kind words. We look forward to welcoming you back for your next purchase. Thanks again for choosing Rare London !
Kind regards
Erin
Speedy help
I reached out to the instagram team after receiving the incorrect size for a wedding the following day - mistakes can happen!
The team could not have been more helpful, they sent me the correct size right away and sorted my return for me, 5* service! Thank you so much 🫶🏼
4 december 2024
Review zonder uitnodiging
Antwoord van Rare London
Hi Natalie,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to assist you quickly and efficiently. We always strive to provide the best service possible, and your feedback means a lot to us. We hope to see you again soon.
Kind regards,
Erin
Amazing dress !!!
5 december 2024
Antwoord van Rare London
Hi Claire,
Thank you so much for your wonderful review! We’re thrilled to hear that you love our Black Fringe Detail Halter Maxi Dress. Your feedback means a lot to us, and we're grateful for your support. If you need any assistance or have questions in the future, don’t hesitate to reach out.
We hope to see you again soon!
Kind regards,
Erin
I was assured I’d receive a refund…
I was assured I’d receive a refund after not receiving my dress. I’ve just been charged for this item on Klarna
10 december 2024
Review zonder uitnodiging
Antwoord van Rare London
Hi Tenika,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused. We can confirm that we have contacted you via email and resolved the issue. If you continue to see any further issues, please don’t hesitate to let us know, and we’ll ensure it’s handled promptly.
Kind regards,
Erin
Customer care were excellent as I…
Customer care were excellent as I ordered the wrong size and the issue was addressed before the order was processed. This was most helpful and avoided a lot of stress. THANK YOU 😊
3 december 2024
Antwoord van Rare London
Hi Tess,
Thank you so much for your kind words! We're so glad to hear that we was able to help resolve the issue quickly for you and make your experience stress free. If you ever need assistance again, don't hesitate to reach out. We truly appreciate your feedback and look forward to serving you again.
Kind regards,
Erin
Great last minute buy
Last minute choice on an outfit. True to size, delivered quickly and great quality.
2 december 2024
Antwoord van Rare London
Hi Dami,
Thank you so much for your kind feedback! We’re thrilled to hear that you were happy with your last-minute outfit choice, and that it fit well, arrived quickly, and met your expectations for quality. We’d love to assist you again in the future!
Kind regards,
Erin
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