Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
DO NOT buy from this company. Bought the champagne fringe dress which was faulty and made really badly at the front. Fringe didn’t hang properly and was gappy. Sent an email to them with photos askin... Toon meer
Bedrijf heeft geantwoord
First time ordering from this company. Fast delivery.Dress is beautiful. Excellent quality and very flattering. I’d say it’s made on the larger side (not a criticism btw just a wee pointer incase anyo... Toon meer
Bedrijf heeft geantwoord
The dresses are amazing quality but sadly the maxi are designed for very tall people. However, I had to pay £6.50 to return the item using the linked returns with Royal Mail return label generator... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Rare London
Geschreven door het bedrijf
We are Rare London.
A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.
Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.
For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE
Designed to be Rare, Styled to be statement!
Contactgegevens
Unit 2, Century Buildings, Brunswick Business Park, Tower Street, L3 4BJ, Liverpool, Verenigd Koninkrijk
- customer.service@rarefashion.co.uk
- rarelondon.com
3,1
Gemiddeld
558 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Gorgeous and well made
The dress was gorgeous and quality evident in the details and the fit.
19 augustus 2024
Antwoord van Rare London
Hi Anna,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you are happy with your order.
We hope to hear from you again soon !
Kind regards,
Erin
I’m so disappointed I ordered the gold…
I’m so disappointed I ordered the gold fringe dress for a wedding and it came in time but the zipper doesn’t work. It’s so on the dress and I can’t even get in it. I don’t even have enough Time to return it or exchange it I already ripped that ribbon Off because you can’t even try on the dress without taking it off so now it’s too late and I’m so disgusted. I would never order from here again. $130 is a lot to spend on a dress that you can’t wear.
15 augustus 2024
Antwoord van Rare London
Hi Esraa,
Thank you for taking the time to leave us a review! We appreciate all feedback from our customers. We have now passed this onto our customer service team, they will be in contact you with further information and a response to these issues. Apologise for the inconveinece caused. We hate upsetting our customers !
Hope to hear from you again soon !
Kind regards,
Erin
Amazing customer service
Amazing customer service! I needed a dress at very short notice and the company upgraded my order to next day delivery at no extra charge. The dress was perfect 👌 💫 x
13 augustus 2024
Antwoord van Rare London
Hi Anna,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you are happy with your order and that our customer service team were able to help you.
We hope to hear from you again soon !
Kind regards,
Erin
So disappointed with the dress the cut…
So disappointed with the dress the cut is small
12 augustus 2024
Antwoord van Rare London
Hi Heather,
Thank you for taking the time to leave us a review! We appreciate all feedback from our customers. We have now passed this onto our customer service team, they will get in contact with you as soon as possible. Please keep a look out for a email from us in your inbox/junk folder. We would like to apologise for any inconvenience caused. We hate disappointing our customers.
Kindest regards,
Erin
worst customer service iv encountered
Love my dress.. arrived when said, returns easy also as had ordered 3 dresses Update!!!! don't order from this site returns were easy yes me taking to post office and sending bk was easy but trying to get your money bk is murder I am due just under £150 bk for 2 dresses returned i have asked for a refund and keep getting fobbed off that I ticked the credit note button on there site that I know I did not opt for as i only needed the one dress and now rare london have said they cannot issue a refund as their policy won't allow it surley their customer service would be much better advised when a genuine request is made to actually help the customer!! my statutory rights have been abused here and I will be taking this further along with a bad review on every platform I find,, they can not stop you from getting your money back when you have requested a refund they have also sent a credit note by email that i have not used they say they cannot cancel in order to refund the money?? sounds like a scam to me!!!! And lucky to be getting that one star!!
6 augustus 2024
Antwoord van Rare London
Hi Paula,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you are happy with your order.
We hope to hear from you again soon !
Kind regards
Erin
Really happy to my dress
8 augustus 2024
Antwoord van Rare London
Hi Laurence ,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you are happy with your order.
Hope to hear from you again soon !
Kind regards,
Erin
Their customer service is superb
Their customer service is superb. They answered within no time and took care of my retour.
5 augustus 2024
Antwoord van Rare London
Hi KNR,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team.
Hope to hear from you again soon !
Kind regards,
Erin
I received the dress very quickly and…
I received the dress very quickly and it fits perfectly and is very nice for the price. I would definitely buy from you again!!
29 juli 2024
Antwoord van Rare London
Hi Nicole,
Thank you for taking the time to leave us a review! We really appreciate your positive feedback and will be sure to pass this onto our team. We are really glad to hear that you have found your Rare style !
Kind regards,
Erin
Quick delivery
Quick delivery, stunning pieces of clothing I even got a freebie threw in so I was delighted. Have ordered a few times and will again in the future.
26 juli 2024
Antwoord van Rare London
Hi Louise,
Thank you for taking the time to leave us a review! We really appreciate your positive feedback and will be sure to pass this onto our team. We are really glad to hear that you loved your items and your freebie you received !
Kind regards,
Erin
Purchased Reluctantly, pleasantly surprised
Reluctantly, I ordered 2 dresses and was nervous when I saw coming from the UK. Dresses came quickly, the quality is amazing and even got a little gift. Will definitely buy from Rare London again.
17 juli 2024
Antwoord van Rare London
Hi Donna,
Thank you for taking the time to leave us a review! We really appreciate your positive feedback and will be sure to pass this onto our team. We are really glad to hear that you loved your items you received.
Kind regards,
Erin
Antwoord van Rare London
Hi Miss Charity,
Thank you for taking the time to leave us a review! We really appreciate your positive feedback and will be sure to pass this onto our team. We hope to hear from you again soon !
Kind regards
Erin
My dress arrived very very late when…
My dress arrived very very late when The wedding was the next day. All the tassels kept coming off the dress so not worth the money
18 juli 2024
Antwoord van Rare London
Hi Tores,
Thank you for taking the time to leave us a review! We appreciate all feedback from our customers. We have now passed this onto our customer service team to take a further look into this, they will contact you as soon as possible.
Please keep a look out for a email from us in your inbox/junk folder. Apologies for the inconvenience caused. We hate disappointing our customers.
Kind regards,
Erin
Antwoord van Rare London
Hi Fiona,
Thank you for taking the time to leave us a review! We really appreciate your positive feedback and will be sure to pass this onto our customer service team.
We hope to hear from you again soon !
Kind regards
Erin
For the price I paid for the dress I…
For the price I paid for the dress I was expecting a much higher quality, the material felt cheap, the sequins on the dress kept falling off in large amounts and it was nothing like the picture. I would’ve felt happier paying £20 / £30 not £85. The dress has now been returned. This was the first time ordering from Rare London and it will definitely be the last.
1 juli 2024
Antwoord van Rare London
Hi Francesca,
Thank you for taking the time to leave a review, your feedback is greatly appreciated. We are terribly sorry to hear that you've had a bad experience with us, our customer service team have now contacted you and hope we can help resolve this issue.
Kind regards,
Erin
Great customer service
Great customer service. Shipping was fast. Quality of the dress is great. I wish it wasn’t A-line though. I have to take it in and hem it. Beautiful though.
24 juni 2024
Antwoord van Rare London
Hi Zakiya,
Thank you for taking the time to leave us a positive review, your comments and feedback are much appreciated and we will pass on your positive notes to our team. We hope to see you again soon !
Kind regards,
Erin
Antwoord van Rare London
Hi M James,
Thank you for taking the time to leave us a review, your comments and feedback are much appreciated and we will pass on your positive notes to our team. We hope to see you again soon !
Kind regards,
Erin
OneOne bad experience: my order was shipped to totally wrong address to what I have placed as correct address and I don't know how this could happen. good experience
One good experience: they listened to my cpmplain and immediately re shipped thr product through urgent delivery to my correct address and I confirmed receiving it
18 juni 2024
Antwoord van Rare London
Hi Ayman,
Thank you for taking the time to leave us a review ! We appreciate all feedback from our customers . We are terribly sorry to hear about this issue that had occured with your parcel. Glad this was resolved quickly for you by our team.
We hope to hear from you again soon !
Kind regards
Erin
I thought import fees were included in…
I thought import fees were included in the final price but it was not. Thank you for freebie, though
17 juni 2024
Antwoord van Rare London
Hi Renata,
Thank you for taking the time to leave us a review, we really appreciate your positive feedback, this will be shared with our team. We hope to hear from you again soon !
Kind regards
Erin
Antwoord van Rare London
Hi Sacha,
Thank you for taking the time to leave us a review, we really appreciate your positive feedback, this will be shared with our team. We are glad to hear you have found your Rare style !
Hope to hear from you again soon !
Kind regards
Erin
No phone number to contact customer…
No phone number to contact customer services and no response to email.
14 juni 2024
Antwoord van Rare London
Hi Humphreys,
Thank you for taking the time to leave us a review! We appreciate all feedback from our customers. We have now passed this onto our customer service team to take a further look into this. Please keep a look out for a response from us in your inbox/junk folder. Apologies for any inconvenience caused.
Kind regards
Erin
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