Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
DO NOT buy from this company. Bought the champagne fringe dress which was faulty and made really badly at the front. Fringe didn’t hang properly and was gappy. Sent an email to them with photos askin... Toon meer
Bedrijf heeft geantwoord
First time ordering from this company. Fast delivery.Dress is beautiful. Excellent quality and very flattering. I’d say it’s made on the larger side (not a criticism btw just a wee pointer incase anyo... Toon meer
Bedrijf heeft geantwoord
The dresses are amazing quality but sadly the maxi are designed for very tall people. However, I had to pay £6.50 to return the item using the linked returns with Royal Mail return label generator... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Rare London
Geschreven door het bedrijf
We are Rare London.
A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.
Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.
For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE
Designed to be Rare, Styled to be statement!
Contactgegevens
Unit 2, Century Buildings, Brunswick Business Park, Tower Street, L3 4BJ, Liverpool, Verenigd Koninkrijk
- customer.service@rarefashion.co.uk
- rarelondon.com
3,1
Gemiddeld
558 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Rare London
Hi Colleen,
Thank you for taking the time to leave us a review! We really appreciate your positive feedback and will be sure to pass this onto our customer service team.
We hope to hear from you again soon !
Kind regards,
Erin
Great quality!
11 juni 2024
Antwoord van Rare London
Hi Eirini ,
Thank you for taking the time to leave us a review, we really appreciate your positive feedback, this will be shared with our team. We are glad to hear you have found your Rare style !
Kind regards,
Erin
The dress already came with some of the…
The dress already came with some of the threads broken
10 juni 2024
Antwoord van Rare London
Hi Eri,
Thank you for taking the time to leave us a review, we really appreciate all feedback from our customers ! We are so sorry to hear about this, we understand the item you have received had came with loose strings, however the loose strings on this style are very normal as this is the nature of this very delicate fabric, we cannot confirm that there will be no loose threads on the dress upon arrival.
There is also a disclaimer on our product page to make all of our customers aware of this.
Kind regards,
Erin
URGENT
Hello! I have send your team and email with *URGENT* in the subject and heard nothing from you. The name is eloise and it is referring to an order of a ‘Regal Swing Dress’.
Could you please respond asap.
Thank you,
Eloise
12 juni 2024
Review zonder uitnodiging
Antwoord van Rare London
Hi Eloise,
We have checked our mail/junk and searched for your order but we could not find your details on our system. We believe that you have accidentally mistaken us with a different brand ! Apologies.
Kind regards,
Erin
Antwoord van Rare London
Hi Bella,
Thank you for taking the time to leave us a review, we really appreciate your positive feedback, this will be shared with our team. We are glad to hear you have found your Rare style and that you had a brilliant experience with us !
Kind regards,
Erin
Attire london is a scam, do not buy!
This company was horrible to buy from. I first bought the dress which was fine and easy, until i was tracking it and it told me it was going to take up to two weeks to arrive. After two weeks and a bit i sent multiple emails to the company asking where it is. I then checked again and it said it was delievered to Manchester when i dont even live in that city. They have not replied to my emails and ive lost my prom dress and my money. Do not buy from here, its a scam.
9 juni 2024
Review zonder uitnodiging
Antwoord van Rare London
Hi Liv,
Thank you for taking the time to leave this feedback, unfortunately we cannot any emails raising this issue, please can you let us know your order number or email us again at Customer.service@rarelondon.com and we will find out what happened and resolve this issue for you.
Kind regards,
Nina
Amazing quality and super flattering…
Amazing quality and super flattering dress. True to size.
15 mei 2024
Antwoord van Rare London
Hi Olivia,
Thank you for taking the to leave a review, your comments and feedback are much appreciated and we will pass on your positive notes to our team. We hope to see you again soon !
Thank you,
Nina :)
Horrible customer service
29 april 2024
Antwoord van Rare London
Hi Diana,
Thank you for taking the time to leave a review, your feedback is greatly appreciated.
We are terribly sorry to hear that you've had a bad experience with our customer service team, we would just like to state that our customer service team will always try their best to help however they cannot override any of our company policies so occasionally are unable to help depending on your issue. We hope this helps clear things up.
Thank you !
Antwoord van Rare London
Hi Mrs Mcinally,
Thank you for taking the time to leave us a review, we really appreciate your positive feedback, this will be shared with our team. We are glad to hear you have found your Rare style and that you had a brilliant experience with us !
Kind regards
Erin
El envío fue muy rápido
El envío fue muy rápido, me gustó mucho el vestido, pero si le falta un poco de calidad aún así es hermoso
8 mei 2024
Antwoord van Rare London
Hi Cinthia,
Thank you for taking the time to leave us a review, we really appreciate your positive feedback. This will be shared with our team.
We are glad to hear you have found your Rare style !
Kind regards
Erin
I like this dress the colour is so…
I like this dress the colour is so cute.
Exactly what I want
14 mei 2024
Antwoord van Rare London
Hi Aky,
Thank you for taking the time to leave this review, we really appreciate your positive feedback, this will be shared with our team. We are glad to hear you have found your Rare style !
Kind regards
Erin
Antwoord van Rare London
Hi Catherine,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We are glad to hear you have found your Rare style !
We hope to see you again soon.
Kind regards
Erin
Cute
Super cute and comfortable, I got an 8 though as a size xs-s and I regret not getting a 6
9 mei 2024
Antwoord van Rare London
Hi Emilia,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We are glad to hear you have found your Rare style !
We hope to see you again soon.
Kind regards
Erin
Very nice dresses and the quality of…
Very nice dresses and the quality of them is great too!
30 april 2024
Antwoord van Rare London
Hi Cheryl,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We are glad to hear you have found your Rare style !
We hope to see you again soon.
Kind regards
Erin
Antwoord van Rare London
Hi RM,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We are glad to hear you have found your Rare style !
We hope to see you again soon.
Kind regards
Erin
Seemingly very bad at refunds
My first time ordering with this company and I admit to not reading the returns policy about paying for your own returns, but still that's fine. Item of clothing didn't fit so I returned it immediately on 1st May, I received an email from Rare (London) on the 3rd May to say they have received it. Its now the 10th of May & still no refund!
It's almost like they don't want to give you your money back!?
As a first time experience I can't see me using this company again
1 mei 2024
Review zonder uitnodiging
Antwoord van Rare London
Hi Emma,
Thank you for taking the time to leave us a review, we appreciate all feedback ! Regarding refunds, we aim to process our customers refunds within in 7-10 working days. We can see on our system that your refund was issued 5 working days after the delivery date. Apologies for any inconvenience caused.
Kind regards
Erin
I ordered two dresses that came for my…
I ordered two dresses that came for my even on Saturday, couldn’t choose between them so ofcourse I have to keep both! Amazing style, colour and quality! Within my order was a gift of a co-ord,it is also stunning and was a lovely surprise. Highly recommend, thank you!
30 april 2024
Antwoord van Rare London
Hi Shauna,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We are so glad to hear you have found your rare style and that you are happy with the freebie !
Hope to see you again soon !
Kind regards,
Erin
The merchandise that was sent looked…
The merchandise that was sent looked just like the picture, unfortunately one of the dresses I ordered is too small
30 april 2024
Antwoord van Rare London
Hi Rosalyn,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We hope to see you again soon.
Kind regards,
Erin
Excellent hen do dress
Size was true and comfortable, packaging and quality was on point and my dress was amazing quality for the price £79! I will be using you for special occasions again, thank you! Stacy x
29 april 2024
Antwoord van Rare London
Hi Stacy,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. We are so glad to hear you have found your rare style !
Hope to see you again soon !
Kind regards
Erin
Nie otrzymałam zamówienia a dostaje…
Nie otrzymałam zamówienia a dostaje maila z oceną zakupów… Dodam tylko, że na zakup czekam już 2 tygodnie…
29 april 2024
Antwoord van Rare London
Hi Lidia,
Thank you for taking the time to leave this review, we appreciate all feedback and this will be shared with our team. Our customer service team have now contacted you via email with information on your recent order. We hope to resolve this matter immediately.
Apologies for any inconvenience caused !
Kind regards
Erin
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.