Rathbones Tailor Reviews 

511
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Repeat customer, on my third hire now and found both the quality and customer service to be outstanding. This year I had two events a week or so apart so asked to keep it longer to save back and forth... Toon meer

Beoordeeld met 5 van de 5 sterren

Megan did an amazing job staying in communication with me and relaying all information regarding our suits. She answered all my questions and even gave advice on setups as I was unsure what to go wit... Toon meer

Beoordeeld met 5 van de 5 sterren

Our first hire for this year’s Royal Ascot and the service we received was amazing. The Morning suit, waistcoat, shirt, tie/pocket square & top hat were delivered by DPD well in advance giving us... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Over the moon with Rathbones Tailor, I had a sizing issue (my fault) at the very last minute (wedding hire) and after one quick email and a fast response, Megan sorted this within 1 hour and had a new... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Jurk- en tuxedoverhuurder

Over Rathbones Tailor

Geschreven door het bedrijf

Men's online formal-wear rental business with a focus on sartorial elegance. From weddings to horse races, burns nights to bar mitzvahs; we're in your corner. With an extensive range of suit ensembles, hand curated by a team of in-house stylists, you're guaranteed to turn heads for all the right reasons. Make sure you're prepared for all that extra attention. Rathbones Tailor offers an at home try-on service as well as free size swaps on final orders. Any questions, don't hesitate to reach out: help@rathbonestailor.com

Just remember, when people ask 'Who's your tailor?'

Rathbones Tailor


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

511 reviews

5 sterren
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4,8

Alle reviews

(511)

21 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Excellent customer service and high-quality suits

We would highly recommend Rathbones Tailor for suit rentals. The customer service was absolutely fantastic and went above and beyond to meet our needs. They created a bespoke hire package for us based on the items we wanted (tails jackets, waistcoats, ties and hankies), and the items even arrived early, giving us more time to distribute them to our 8 groomsmen before the wedding. The suits were all high-quality, in great condition and fit our groomsmen perfectly. We would definitely use Rathbones Tailor again.

29 juli 2023
Beoordeeld met 5 van de 5 sterren

Amazing service from start to finish!

I cannot recommend Rathbones Tailor highly enough. The service provided by all members of the team was incredible. I was guided through exactly how the process works with an initial phone call. I then used their try on service to ensure my suit fit perfectly for the big day. My order of 10 suits was handled perfectly with excellent customer service. Some of the suits did not fit perfectly but that was no trouble at all, replacements were sent out the very next day. This was a very stress free process and the quality of suits was amazing. Me and my 9 groomsmen looked so sharp and received many compliments. If you are looking for wedding suits for a grooms party look no further than Rathbones Tailor!

24 juli 2023
Beoordeeld met 5 van de 5 sterren

Fantastic

Suit came on time and was perfect for the occasion

25 juli 2023
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Antwoord van Rathbones Tailor

That's what we love to hear Shaun! We hope you had a fab time at your event and we would love to hear from you again and dress you for your next event!

The RT team

Beoordeeld met 5 van de 5 sterren

Quality clothing and great comms

Quality clothing and great comms, delivery etc.

15 juni 2023
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Antwoord van Rathbones Tailor

Peter! Big thanks to you for the review!

Always here if you are in need of another suit rental for your event!

The RT team

Beoordeeld met 5 van de 5 sterren

Rathbones made my first suit hire…

Rathbones made my first suit hire experience very easy, amazing communication, sharp delivery and the suit quality was great

13 juli 2023
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Antwoord van Rathbones Tailor

Hiya Josh

Thanks so much for the great review, glad to hear we made your first suit rental experience a memorable one! Hopefully it won't be your last time renting and we will hear from you soon.

All the best

The RT Team

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service, delivered on a really tight deadline and available on WhatsApp to discuss changing sizes if necessary. High Street businesses were not as helpful.

18 juli 2023
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Antwoord van Rathbones Tailor

Tom!

Chuffed with this review! Thanks very much- it was a pleasure suiting you up, even on a tight deadline

Here if you need us for your next event.

The RT Team

Beoordeeld met 5 van de 5 sterren

The suit came early

The suit came early, the fit is good, it looks great on.

22 juli 2023
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Antwoord van Rathbones Tailor

The early bird catches the worm!

So glad you enjoyed the Rathbones tailor experience Paul! Hopefully we will hear from you again soon.

All the best

The RT team

Beoordeeld met 5 van de 5 sterren

Very good service

Very good service. The suit was of good quality, fitted me perfectly and in excellent condition. Returning it was very easy dropping it about 5 miles from where I was staying at the local DPD collection point.

6 juli 2023
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Antwoord van Rathbones Tailor

Hi Andrew

Cheers for taking the time to write this review.

We aim to make the Rathbones Tailor experience easy for our customers, so we are super cuffed this was the case for you and our customer service was up to scratch.

Always here for your next event1

The RT team

Beoordeeld met 5 van de 5 sterren

Support team were extremely helpful...

Support team were extremely helpful and suggested adjusting delivery date to allow for changes in measurements. Got suits out to all of our addresses and we're great and getting things adjusted. Made the whole process much easier and less stressful. Really quick responses too which made the whole experience great.

2 juli 2023
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Antwoord van Rathbones Tailor

Hiya Jonathan, thank you very much for taking the time to leave us a review. They are gold dust for an online business like ours so we are very grateful indeed.

Glad the Rathbones Tailor experience was a good one, and we hope to hear from you again for a tuxedo come silly season!

Beoordeeld met 5 van de 5 sterren

Fantastic customer service

Fantastic customer service! Really clear instructions for both measuring and the process steps. We had to make changes to a jacket, shirt and trouser sizing and within 2 days had received the new set - that fitted beautifully. High quality tuxedo and able to choose the choice of handkerchief colour to match in with wife's outfit colour. Cannot recommend highly enough!

6 juli 2023
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Antwoord van Rathbones Tailor

Caroline! Thank you very much indeed for choosing us to dress you for the event and for the kind words. As an online business, reviews are gold dust! Glad it was a positive experience, here next time we are needed. Until then, go well. All the best from the Rathbones Tailor team.

Beoordeeld met 5 van de 5 sterren

Highland Suit Rental

I rented a kilt and Jacket from Rathbones and I have difficulty in finding fault with the service or the actual items.
The return was really easy as well.
I would definitely recommend.

2 juli 2023
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Antwoord van Rathbones Tailor

Hiya Jon, thank you for the kind words and taking the time to write them. Chuffed! Glad your Rathbones Tailor experience was a positive one. Here when needed again!

Beoordeeld met 5 van de 5 sterren

Highly recommend black tie rental

Would highly recommend this rental service. I made an order for the Michael Kors tuxedo which promptly arrived a few days later. When the order arrived the jacket was a perfect fit on the shoulders but a bit too small in arm length. I sent an email to their customer service team, and a extremely helpful employee (shoutout to Megan) very quickly replied and exchanged a number of emails with me discussing the options and which replacement size would be the best fit. The replacement arrived within 48 hours of the initial delivery and fit much better.

Overall I was really happy with the service provided and the quality of the tuxedo as well.

My one suggestion would be to improve the size guide online by measuring each jacket size and listing the chest, arm and body measurements to help people select the right choice first time.

3 juli 2023
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Antwoord van Rathbones Tailor

Aidan you legend. Thank you very much for the review and feedback. We know Megan is a gem but great to hear it from our customers as well!

Thank you for the sleeve length feedback. It's something we are looking at currently and how best to show on the site.

We hope to hear from you in the not too distant future when an event calls for a bit of dressing up! Until then, go well!

Beoordeeld met 5 van de 5 sterren

great experience

Great quality and fit. Generous duration of rental. Plenty of sizing options. Really fast delivery and return options are good.
No complaints and will happily return and refer

3 juli 2023
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Antwoord van Rathbones Tailor

Chuffed with that Joe! Thank you very much for taking the time to leave a review. And a glowing one at that. You know where we are next time you're in need of a formal hire. Until then...

Beoordeeld met 5 van de 5 sterren

Excellent experience

Excellent experience. They helped me with a short notice requirement and did a great job. They were very patient with my questions, and although I was sceptical of doing things via Whatapp, it worked brilliantly. Thank you again!

2 juli 2023
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Antwoord van Rathbones Tailor

Elspeth you legend. Thanks for trusting the gang, it was a pleasure to help you out. Thank you very much for the kind words, here when needed again! All of the Rathbones Tailor team.

Beoordeeld met 5 van de 5 sterren

Morning suit rental

I rented a morning suit from Rathbone’s for my son’s wedding. The suit arrived on time and was very smart.
The jacket was slightly too big, but Rathbone’s immediately sent me an extra jacket at a smaller size in time for the wedding.
They have provided throughout an efficient professional service, which I have been very impressed with, and will definitely be using them again.

22 juni 2023
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Antwoord van Rathbones Tailor

Main man Heath. Fabulous to read such a glowing review, chuffed you've had a positive first experience with Rathbones Tailor. I hope the wedding was a belter, we look forward to seeing some pics!

Beoordeeld met 5 van de 5 sterren

Arrived in plenty of time

Arrived in plenty of time, super helpful customer service - Would use again, great suits, clean and in near new condition.

The only negative is they use DPD as the courier service, they said they missed us but they never tried to come to the office. So I had to collect it from a pickup center.

25 juni 2023
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Antwoord van Rathbones Tailor

Martin! Love to hear the suit and the service were up to scratch.

99/100 DPD are the bees knees. However I hear your pain on the failed attempt of delivery. We do feed all of these instances back to DPD in the hope that improvements are made.

Hopefully, if you use Rathbones Tailor again, DPD will play ball and deliver the service you and we both pay for!

All the best and have a fab rest of the summer!

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, friendly staff, quick delievery. Will use them again, definitely.

29 juni 2023
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Antwoord van Rathbones Tailor

What a review! Things we love to see. Here when you need us again pal!

Beoordeeld met 5 van de 5 sterren

Amazing Service

Amazing Service! Arrived perfectly on time and fitted amazing. High quality suit.

28 juni 2023
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Antwoord van Rathbones Tailor

Love to hear it Enrik! Chuffed it was a good experience with us. Here next time you need us!

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