Repeat customer, on my third hire now and found both the quality and customer service to be outstanding. This year I had two events a week or so apart so asked to keep it longer to save back and forth... Toon meer
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Lees wat reviewers zeggen
Megan did an amazing job staying in communication with me and relaying all information regarding our suits. She answered all my questions and even gave advice on setups as I was unsure what to go wit... Toon meer
Our first hire for this year’s Royal Ascot and the service we received was amazing. The Morning suit, waistcoat, shirt, tie/pocket square & top hat were delivered by DPD well in advance giving us... Toon meer
Bedrijf heeft geantwoord
Over the moon with Rathbones Tailor, I had a sizing issue (my fault) at the very last minute (wedding hire) and after one quick email and a fast response, Megan sorted this within 1 hour and had a new... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Rathbones Tailor
Geschreven door het bedrijf
Men's online formal-wear rental business with a focus on sartorial elegance. From weddings to horse races, burns nights to bar mitzvahs; we're in your corner. With an extensive range of suit ensembles, hand curated by a team of in-house stylists, you're guaranteed to turn heads for all the right reasons. Make sure you're prepared for all that extra attention. Rathbones Tailor offers an at home try-on service as well as free size swaps on final orders. Any questions, don't hesitate to reach out: help@rathbonestailor.comJust remember, when people ask 'Who's your tailor?'
Rathbones Tailor
Contactgegevens
Verenigd Koninkrijk
- help@rathbonestailor.com
- rathbonestailor.com
4,8
Uitstekend
511 reviews
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Excellent, affordable and practical
Simply superb service, arrived on time in perfect condition and was incredibly easy to return. It was affordable and will be definitely using Rathbones again in the future.
30 augustus 2023
Antwoord van Rathbones Tailor
Hi Roberto
Chuffed with this review, we are so happy to hear you enjoyed the Rathbones Tailor experience and we welcome you back with open arms when your next event comes around
The RT team
The help over whattapp was great and…
The help over whattapp was great and genearlly all went smoothly thank you
24 augustus 2023
Antwoord van Rathbones Tailor
Victoria!
Chuffed we were able to help you! Our Whatsapp chat is a great way to speak to customers and deal with any queries as quick as we can. So fab to hear this worked for you too!
We hope to hear from you for the next one!
The RT team
Great service
Great service, so simple and easy for a first time novice. The suit came in a box and went back in a box. The sizes were as descibed and clean and pressed.
Hope to use again
23 augustus 2023
Antwoord van Rathbones Tailor
Hi John
Thanks so much for leaving such a great review!
We are so glad you enjoyed the service and you loved the quality of the suit, we couldn't ask for more than that!
We definitely hope to hear from you again.
The RT team
Great suit, great service... shagged a bridesmaid ;)
Such a great service! Wanted a new suit for a wedding instead of wearing one of my tired old ones, that I wear every time. Picked one of the sexy new ones they do. Megan and Blair were a great help. Definitely coming back
1 september 2023
Review zonder uitnodiging
Quality of clothing fantastic
Quality of clothing fantastic
Delivery of extra clothing very good
Delivery label good no issues
17 augustus 2023
Rathbones Tailor 10/10!
My experience with Rathbones Tailor could now have gone smoother. The suit was delivered in great quality and when I needed amendments made there were done quickly and in time for the wedding. Would highly recommend for anyone looking to rent a suit!
15 augustus 2023
Amazing 5 star service *****
I am based in the south and was due to attend a wedding in Scotland. I ordered the incorrect size kilt, spoke with Megan in their customer services who sorted a resize AND had this sent to my location in Scotland! AMAZING service and would use again. Ordering was simple, delivery was as described with plenty of updates so you know, to the hour, when to expect delivery.
15 augustus 2023
Antwoord van Rathbones Tailor
Hi Martyn
Megan here! Thanks so much for this review, it's so lovely to hear I helped make your Rathbones Tailor experience a good one! Chuffed we managed to send a replacement kilt over in time for your event as well.
I hope you had a fab time at your event and we are Looking forward to hearing from you for the next one.
Incredibly easy to use
Incredibly easy to use. Customer service is amazing I ordered the wrong sizes (my fault completely) and they replaced within a day. I needed the suit within a week of ordering, then with the replacements needed, I didn't think I'd make it...but Rathbones sorted me out.
30 augustus 2023
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Alex, my man!
What a fab review, thank you ever so much for taking the time to write. Tight turn around but we got there in the end and we are so glad you enjoyed your RT experience.
Have a fab time at your event and we hope to hear from you again soon!
Fantastic service
Easy to use, staff on hand via WhatsApp to help with any replacements. Fantastic service.
20 augustus 2023
Antwoord van Rathbones Tailor
Hi Finn
What a Fantastic review! Really grateful you took the time to write this and let us know your thoughts. We hope to hear from you again soon for the next one!
I had left it quite late in wedding…
I had left it quite late in wedding season to secure my rented morning suit but Rathbones service was first class. They spoke through the sizing with me over their business whatsapp to ensure I ordered the correct size and delivered it promptly to my address. I was then travelling away from home before the wedding and they said that any size alterations that may be needed after I had tried it on, they would deliver the replacement items asap to the venue or another address. Fortunately the sizing was spot on so this wasn’t required but the flexibility and service is excellent for the price you pay. The suit was high quality and it was very easy to return it via DPD drop off. Will certainly use again and recommend.
19 augustus 2023
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Olly!! Chuffed with this review. Thanks so much for taking the time to write. We hope we hear from you again for your next event! Have a good one!
Being able to transact over on-line was…
Being able to transact over on-line was a plus but it has its drawbacks. I had trouble getting a shirt and jacket to fit right but in the end with multiple boxes delivered it all worked out. Thank you.
5 augustus 2023
Antwoord van Rathbones Tailor
Bill you're a gent. Thank you very much for taking the time to leave a review. Glad to hear our size swap function was put to good use and you had a positive experience with Rathbones Tailor. See you for the next one!
Everything was exellent
Everything was exellent. Delivery, quality of the suits, packaging.
Definetely recommend it.
3 augustus 2023
Antwoord van Rathbones Tailor
Andreas that is what we like to hear! Thank you for the glowing review. We look forward to kitting you out for your next event!
The excellent try me on service
3 augustus 2023
Antwoord van Rathbones Tailor
Glad you like our handy little try-on service. Ace for gauging size and quality of the suits before pulling the trigger.
On time delivery and the response and…
On time delivery and the response and support when something went wrong (i.e. I got the wrong sizes) was amazing. I had a response within an hour and a new jacket the next morning. Would really recommend!
3 augustus 2023
Antwoord van Rathbones Tailor
Elliot! That's what we like to hear... you've had a good experience and our customer service team are doing what they do best. Love it when a plan comes together. Here next time you need us squire.
Excellent service
Ease of doing business over the internet. Delivered exactly to their promises.
1 augustus 2023
Antwoord van Rathbones Tailor
Thank you very much Francis. Very grateful for the kind words and chuffed your experience was a positive one. Here next time you need us!
Fantastic Experience
The guy I dealt with, was patient, informative, and had impeccable manners, and great taste! He made the whole thing very simple and his advice was welcome and spot on.
31 juli 2023
Antwoord van Rathbones Tailor
Terry you ledge! I believe you would've spoken to the big boss man himself, Jack- He's a gooden! Cheers for leaving such a cracking review, means the world to us here at RT.
Hopefully hear from you again for your next event!
Great company
Easy to order, information about order easy to retrieve on website, good response to website query. Great quality suit, and looked great! Always a worry when dealing solely online for a very special event, but there was nothing to worry about
23 juli 2023
Antwoord van Rathbones Tailor
It's all easy peasy lemon squeezy here at Rathbones Tailor! Big thanks to you Fran for leaving such a fab review! We hope you had a great time at your event and you made many of heads turn in your RT suit!
Here when you need us for your next event.
The RT team
Extremely impressed
Extremely impressed. Website extremely simple to use and very good value and quality.
Ordered 2 tuxedos, which came on the specified day with DPD tracking available. One of the jackets was too small, so emailed to which I got a reply promptly to confirm another one had been sent free of charge (just paid additional next day delivery fee)
Came with DPD return note so simple enough to return.
Will be using again.
30 juli 2023
Antwoord van Rathbones Tailor
Hi Rumon
Thanks a bunch for the review!
We're so glad we were able to impress you and we can't wait to hear from you when your next event comes around!
The RT team
Do t bother trying to contact for help. No one responds.
Tie and handkerchief were missing. Despite numerous attempts to email the “help desk” no one responded. No phone number to call to get help. Terrible customer service.
30 juli 2023
Antwoord van Rathbones Tailor
Hi Jozsef. Killer scenario here. Your email finding its way to our spam folder has been the undoing of us. Not an excuse by any means but unfortunately the first we knew of your communications were through this Trustpilot review. We take our customer service very seriously, as attested by the majority of our other reviews. However we have dropped the ball in this instance and so we apologise.
No tie or handkerchief were ordered with your suit and so weren't missing, however if we hadn't of missed your emails we would have very easily been able to supply the accessories so again this falls on us. We hope the rest of your Rathbones Tailor experience was more in line with what we aim to offer, and that you had a wonderful time at your event.
We hope this experience doesn't put you off hiring from us or any other rental store in the future. All the best, Jack and the Rathbones Tailor team.
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