Repeat customer, on my third hire now and found both the quality and customer service to be outstanding. This year I had two events a week or so apart so asked to keep it longer to save back and forth... Toon meer
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Megan did an amazing job staying in communication with me and relaying all information regarding our suits. She answered all my questions and even gave advice on setups as I was unsure what to go wit... Toon meer
Our first hire for this year’s Royal Ascot and the service we received was amazing. The Morning suit, waistcoat, shirt, tie/pocket square & top hat were delivered by DPD well in advance giving us... Toon meer
Bedrijf heeft geantwoord
Over the moon with Rathbones Tailor, I had a sizing issue (my fault) at the very last minute (wedding hire) and after one quick email and a fast response, Megan sorted this within 1 hour and had a new... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Rathbones Tailor
Geschreven door het bedrijf
Men's online formal-wear rental business with a focus on sartorial elegance. From weddings to horse races, burns nights to bar mitzvahs; we're in your corner. With an extensive range of suit ensembles, hand curated by a team of in-house stylists, you're guaranteed to turn heads for all the right reasons. Make sure you're prepared for all that extra attention. Rathbones Tailor offers an at home try-on service as well as free size swaps on final orders. Any questions, don't hesitate to reach out: help@rathbonestailor.comJust remember, when people ask 'Who's your tailor?'
Rathbones Tailor
Contactgegevens
Verenigd Koninkrijk
- help@rathbonestailor.com
- rathbonestailor.com
4,8
Uitstekend
511 reviews
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Flawless service
They delivered an excellent service and great tuxedo. The customer service was great too in that Megan responded quickly and was able to answer my queries thoroughly. Will 100% use again
10 augustus 2024
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Hi George
Thank you SO much for such a lovely review.
Megan is a fab and we are so glad she was able to make your experience with us a 'Flawless' one!
Hope to hear from you again soon
The RT Team
A fine lesson in how modern Customer Service should be
Although a postal mishap occurred and I never ended up receiving the suit, through no fault of Rathbones..... I wanted to give a big thank you to Megan for the customer service I received throughout the whole process. Clear and speedy communication throughout. Very helpful. Great experience.
8 juli 2024
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Wow, what a lovely review this is!
Our customer service is something we really take pride in so to see this review is just amazing!
I am really sorry there was a delivery issue, this is not something that usually happens with us but I am glad Megan was able to help you.
We hope to hear from you again
The RT Team
Best suit hire ever!
So much better than Moss Bros! The suits are great, they arrived early and the staff are beyond helpful: when I had a problem they overnighted me replacements without question. Would give six stars if I could and will definitely use again when I have the need.
1 juni 2024
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Ah what a lovely review Greg
Great to hear the suit arrived early and we had enough time to send replacements out to you! We would happily accept 6 stars if we could and we appreciate your review!
Thanks again and hopefully hear from you again this year
The RT team
Very efficient service
1 mei 2024
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Thanks so much James!
Here if you need a suit again :)
The RT team
First Class customer service
First Class customer service, extremely friendly and helpful. Very accommodating, suit was great, came really quickly easy to return. Pleasure to find such a great company and I would highly recommend them to anyone.
25 april 2024
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Thomas!
Cheers for such a first class review! It really means a lot to us so thanks so much. We are so glad you had such a great experience with us.
Hope to hear from you next time
The RT team
Just great
Just great! The process beginning to end was simple and easy, with excellent customer service that was friendly, supportive and informative.
12 april 2024
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Thanks so much for leaving such a fab review! We are so glad you enjoyed your RT experience and we look forward to hearing from you again!
all the best
The RT Team
Highly Recommend from start to finish
Highly Recommend from start to finish
Throughout the whole process, Rathbones has been great. From initial emails answering all my questions through to the quality of suits and how easy it was to organise especially for hiring lots of suits to lots of addresses.
Customer Service was exceptional - Incredibly responsive and helpful. Thanks a lot Megan.
Highly recommend
12 april 2024
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Jack!
So fab to hear you had such a great experience with us. It was our pleasure helping you out with your rental and we hope to hear from you again soon when the next event comes around.
The RT Team
Highly recommend hiring from Rathbones…
Highly recommend hiring from Rathbones Tailor - the customer service, quality of suits, and ease of the whole process was one of the highlights of organising our wedding. Megan was incredible responsive and helpful throughout the process, from suit sizes, changes of items, delivery, return, she was great! Definitely recommend for your next event! The quality of the suits were amazing too!
8 april 2024
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Liam!
What a review! To hear you had such a great experience with us is music to our ears! It was an absolute pleasure helping you with your wedding suits and can I just say, you all looked amazing on the day.
We hope to hear from you again soon!
Megan and the RT Team
Reasonable choice but please look into tall/ shirts to match suits…
Easy order system however tall people are difficult to find fits. Partners jacket and trousers perfect fit but the shirt did not have a long sleeve option so did not wear.
27 maart 2024
Antwoord van Rathbones Tailor
Hi Kaylei
Thanks for taking the time to leave a review!
Fab to hear the jacket and trousers were a perfect fit although gutted to hear you were unable to wear the shirt we provided. We do offer XL shirts which perhaps may have been the better option for you and if we'd had known, we could have switched this for you!
If you decide to rent from us again, defo hit us up and ask for a XL shirt and we would be more than happy to accommodate.
All the best
The RT Team
Hired a full kilt outfit
Hired a full kilt outfit, it was of excellent quality and a perfect fit. Shipped to England (I know a lot of hire places in Scotland don't do this), allowed the hire for an entire week, and provided a quick and easy DPD return. Would definitely use their services again and would highly recommend for anyone looking to hire a kilt outfit.
26 maart 2024
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Hey Bill
Firstly, thanks so much for leaving such a fab review.
It's so great to hear that you enjoyed your kilt outifit and better yet, it was the perfect fit!
We would definitely love to hear from you again and we appreciate any furture recommendations!
Thanks again
The RT team
The suit fit perfectly!
The suit fit perfectly!
Thanks a lot to Rathbones Tailor for the prompt shipping and with the size change. They were quick and the customer service was impeccable. A special thanks to Megan Woodman for making the whole experience seamless and being super helpful!
Would definitely rent a tux from here again!
30 maart 2024
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Ankur! That's what we love to hear! A man in a well fitted Rathbones suit is unbeatable!
It was my pleasure helping you with your suit welcome and I hope to hear from you again very soon!
Go well!
Megan and the RT Team
Fully met expectations
Clear ordering process, firm timelines, great customer service support, clothes fully met expectations, very satisfied overall.
25 maart 2024
Antwoord van Rathbones Tailor
Oh we love a satisfied customer here at RT!
Thanks for taking the time to leave a review Roderick, we hope you had a fabulous time at your event and hope to hear from you again soon!
All the best
The RT Team
It is easy to use
It is easy to use, has fast delivery, and has a simple returns process. I would recommend to anyone
14 maart 2024
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Gary!
Cheers for taking the time to leave a review.
You are right, it is easy! I am so glad you found your Rathbones Tailor experience a good one and we hope to hear from you again soon!
Thanks for the future recommendations!
Go well!
The RT Team
Excellent experience!
Excellent experience!
Highly recommend this service!
Prompt replies,
Friendly customer service
Excellent quality of materials
1 maart 2024
Antwoord van Rathbones Tailor
What fab 5 words to sum your experience up Ed!
Cheers for leaving a review mate, we hope to hear from you again when the next event comes about! Was great to help you out and we hope your event was a success!
The RT Team
Excellent from start to finish
An invite to a black-tie event left me with mixed emotions – great event, but with the rigmarole of hiring a tux. This proved to be totally unfounded as Rathbones Tailor was convenient and excellent. Easy to navigate website with clear sizing instructions. Delivery was all good and the suit (with accompanying shirt, cummerbund, pocket square and cufflinks) looked fab. Returning it was easy too (via DPD pickup from local shop). Highly recommended and will use again!
14 maart 2024
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Andrew, Hi!
I hope your black tie event was a success!
Thank you for this review, we are chuffed to hear we were able to straighten those emotions and prove to you that online suit rental is not as scary as it looks- especially at Rathbones Tailor ;)
We hope to hear from you when the next event comes around
The RT Team
Rathbones Tailor were incredibly…
Rathbones Tailor were incredibly helpful. Their customer service was extremely personalable, and they saved the day after ordering the wrong size. Their Web experience was great too. Really easy. Definitely use them again.
Thanks so much Megan. 🙏
28 februari 2024
Antwoord van Rathbones Tailor
Tom!
Massive thank you for taking the time to leave this review. Great news Megan was able to sort you out with new sizes in time for the event. I hope you had a fab time and we hear from you again soon
All the best!
The RT Team
Very efficient and nice suits
Very efficient and nice suits! Took a bit of time to work out what the return procedure was but once I found that it was very smooth.
27 februari 2024
Antwoord van Rathbones Tailor
Hey Zach
Great to hear you found our service efficient and you liked the suits.
Thank you for the feedback on the return process, we are in the works of finalising our new website and feedback like this is great so we can improve for our customers. As soon as it is live, we will send you a link to check out to see the changes we have made to the return process!
Thanks again and hope to hear from you again soon
The RT Team
Highly Recommend!
Absolutely brilliant service with extremely good customer care!! Went above and beyond to make this as easy as it has been. Highly recommend and will definitely be using Rathbones again. Thank you again!!
29 februari 2024
Antwoord van Rathbones Tailor
Shaun!
Crackin review! Glad to hear our customer service team were able to sort you out with a suit. I hope you had a fab time at your event and we look forward to hearing from you again very soon.
The RT Team
Antwoord van Rathbones Tailor
Harry you ledge!
Fab to hear you have had such a great RT experience so far.
Look forward to hearing from you again the next time you are in need of a suit!
The RT Team
Flawless
Flawless. Arrived on time, even though I had to make an alteration to the sizes after I'd ordered. Simple and easy. Would happily use them again for any suits I need in the future.
27 februari 2024
Antwoord van Rathbones Tailor
Hi Ian
Thanks for taking the time to leave us a review!
Love to hear you found our service simple and easy and everything went smoothly for you!
Always here if you are ever in need of a suit again
The RT Team
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