Repeat customer, on my third hire now and found both the quality and customer service to be outstanding. This year I had two events a week or so apart so asked to keep it longer to save back and forth... Toon meer
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Megan did an amazing job staying in communication with me and relaying all information regarding our suits. She answered all my questions and even gave advice on setups as I was unsure what to go wit... Toon meer
Our first hire for this year’s Royal Ascot and the service we received was amazing. The Morning suit, waistcoat, shirt, tie/pocket square & top hat were delivered by DPD well in advance giving us... Toon meer
Bedrijf heeft geantwoord
Over the moon with Rathbones Tailor, I had a sizing issue (my fault) at the very last minute (wedding hire) and after one quick email and a fast response, Megan sorted this within 1 hour and had a new... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Rathbones Tailor
Geschreven door het bedrijf
Men's online formal-wear rental business with a focus on sartorial elegance. From weddings to horse races, burns nights to bar mitzvahs; we're in your corner. With an extensive range of suit ensembles, hand curated by a team of in-house stylists, you're guaranteed to turn heads for all the right reasons. Make sure you're prepared for all that extra attention. Rathbones Tailor offers an at home try-on service as well as free size swaps on final orders. Any questions, don't hesitate to reach out: help@rathbonestailor.comJust remember, when people ask 'Who's your tailor?'
Rathbones Tailor
Contactgegevens
Verenigd Koninkrijk
- help@rathbonestailor.com
- rathbonestailor.com
4,8
Uitstekend
511 reviews
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I had the most Fabulous experience…
I had the most Fabulous experience Megan was so helpful over the email by sending the suit a day early so I could try it on and then got my trouser size changed and got it sent up the next day. I will be recommending this company to all my friends and family. Even after the event Megan was checking in to say that the event looked incredible really made my day. Thank you again for such a fabulous experience and will be back again ! Worth every penny.
Thanks from Paul.
29 februari 2024
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Hey Paul
Absolute ledge for leaving this review, thanks so much!
We saw your instagram post you tagged us in wearing your RT suit and can I just say you looked SUPER!
Megan is a star and great to hear she was able to sort you out with a size swap. We also welcome all your friends and family to rent from us if they ever are in need of a suit.
Go well and look forward to hearing from you again
The RT Team
Very good quality suit and excellent…
Very good quality suit and excellent customer service from Megan in getting a different size out to me quickly.
Will be returning again!
21 februari 2024
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Jack the lad! Hows it going?
Chuffed with this review! Great to hear Megan sorted you out and you would order from us again. You are certainly welcome to return when the next event comes around.
Thanks so much
The RT Team
Great service - thoroughly recommend
Really great service and team. I’d only ask for better re-packing materials and it would be perfect.
2 februari 2024
Antwoord van Rathbones Tailor
Hi Benjamin
Fab to hear our service and team impressed you! and we are super grateful on your feedback on our packing materials. We will for sure take this on board and hopefully next time you rent with us, we will score that perfect score!
Have a gooden!
The RT team
Great website and service
Great website and service, suit was exactly what was ordered and will be a returning customer.
2 februari 2024
Antwoord van Rathbones Tailor
And we look forward to welcoming you back Clive!
Massive thank you for leaving a review! Fab to hear you found the website great! We are actually in the works of updating our website so hopefully next time you rent with us it's even better!
Thanks again and speak to you soon!
The RT Team
Antwoord van Rathbones Tailor
Satoshi my man!
Great to hear we were able to cater to your needs and sort you out with a suit for your event.
Hope to hear from you again when the next one comes around.
All the best
The RT Team
Outstanding service!
Outstanding service from start to finish. Flexible sizings, good quality garments and easy to use online ordering made the whole process a breeze. I ordered a kilt which was too small and a replacement was sent the next day foc. The whole outfit was perfect and excellent value for money. Megan went the extra mile to ensure I had all the items I needed and in plenty of time. Thank you Rathbones, I shall be using you guys again! Rob
5 februari 2024
Antwoord van Rathbones Tailor
Rob you ledge!
What a fantastic review, thank you so much.
Great to hear Megan sorted you out with a replacement in time and to hear you found the service outstanding is just absolute gold dust and all we could hope to hear from our customers.
Look forward to dressing you again.
The RT team
Timely delivery
5 februari 2024
Antwoord van Rathbones Tailor
Hi Michael!
Cheers for the review! Fab to hear you received your delivery and it was a pleasure dressing you for your event!
Hope to hear from you again soon!
Tha RT Team
Great Service!
I ordered a tuxedo for a wedding. The order process was easy and it clearly sets out the arrival date. The jacket I ordered was too large and the customer service team had a new jacket sent to me the next day, great service! The tuxedo was great quality!
I would order from them again!
5 februari 2024
Antwoord van Rathbones Tailor
Craig!
Firstly thanks so much for your review, we are cuffed to hear you found the whole process easy and the customer service team were able to send that replacement jacket out for you too.
Look forward to hearing from you again
The RT Team
After a rocky start due to a DPD delivery…
After a rocky start due to a delivery mishap by DPD the day before my event, Rathbones impressively managed to turn the situation around. They expedited a replacement suit that arrived the next morning, ensuring delivery before 10 a.m. The slim fit dinner suit was in impeccable condition and fit perfectly.
The standout at Rathbones was Megan, who went above and beyond to ensure my complete satisfaction. Her efficient communication and follow-up were exemplary. Rathbones excellent and friendly customer service truly made a difference. Highly recommended.
2 februari 2024
Antwoord van Rathbones Tailor
Hiya Phil
Absolute blinder of a review, thanks so much for taking the time to write this.
Gutted to hear the dpd didn't play ball but fab news that Megan managed to save the day! Not all super heroes wear capes ay!
Hope to hear from you again!
The RT Team
Great Service
Great Service and delivery, High quality suit reasonably priced and excellent customer service on checking in and offering advice. Highly recommend
29 januari 2024
Antwoord van Rathbones Tailor
Dan the man!
Cheers for this review, it was a pleasure to dress you for your event. Fab feedback on our pricing, we like to make sure we give our customers the best price possible. Here for when you are next in need of a suit!
The RT Team
Great service for a Burns Night event
Great service…had another company cancel on me and with three days to my event, Rathbones delivered a crackin’ Charlie jacket and kilt for my burns night. Megan provided amazing customer service all the way through the return!
24 januari 2024
Antwoord van Rathbones Tailor
Hi Landon!
Megan here, thanks so much for this review its so great to hear i was able to sort you out last min for your event. Glad to have saved the day on this one!
I hope your night was a gooden and we hear from you again very soon!
Excellent website
Excellent website, easy to navigate and order. Delivery and swap service first class. I would highly recommend this service.
24 januari 2024
Antwoord van Rathbones Tailor
Hiya Murray
Super chuffed with this review. Great to hear that you found our website easy to navigate and we appreciate your future recommendations.
Have a good one and hopefully hear from you again soon!
The RT Team
Great choices of suits with minimal…
Great choices of suits with minimal fuss. Superb customer service with quick response and assistance. Rathbones Tailor makes renting suits a dream.
23 januari 2024
Antwoord van Rathbones Tailor
We love to make dreams come true over giving our customers nightmares, thats for sure!
What a gooden of a review, thanks so much Anthony!
Fab to hear you had such a great experience with us, we hope to dress you again!
The RT Team
Good suit - one small issue
Good suit, timely delivery.
Only issue was there was (clean - thankfully) handkerchief in the pocket of the suit from a previous hirer.
19 januari 2024
Antwoord van Rathbones Tailor
Hi Stephen
Thanks so much for taking the time to leave us this review Gutted to hear you received a handkerchief left in the pocket. Clean or not we greatly apologise this was not spotted before your suit left us.
Apart from that glad to know you liked the suit and we hope to hear from you again soon
The RT Team
Megan particularly helpful and prompt…
Megan particularly helpful and prompt through customer support. Tux was in excellent condition. No complaints. Will definitely use again.
24 januari 2024
Review zonder uitnodiging
Antwoord van Rathbones Tailor
and we would love to welcome you back again Michael! Fab to hear Megan was able to assist you, she's a star! We look forward to hearing from you again- don't be a stranger :)
The RT Team
Really good service and well priced
Really good service and well priced. Very convenient for last minute rental and sent back by post!
4 januari 2024
Antwoord van Rathbones Tailor
Hi Richard
So great to hear you found our service great and it's great to hear your feedback on our pricing. Thanks ever so much.
Hope to hear from you again when the next event comes around.
The RT Team
Simple and effective process
8 januari 2024
Antwoord van Rathbones Tailor
Cain!
Cheers for the 5 stars mate, we try to make our ordering process here at RT nice and easy so our customers have one less stress to deal with in life! So glad this was the case for you.
Hopefully hear rom you again soon
The RT Team
Delivery was quick and and easy
Delivery was quick and and easy , same applies when I sent the morning dress back.
Good job!
4 januari 2024
Antwoord van Rathbones Tailor
Hi Gary
Cheers for the review, chuffed to hear you found the delivery nice and easy and we can't wait to hear from you again soon.
The RT Team
Great service great suit
3 januari 2024
Antwoord van Rathbones Tailor
Hi Gary
Thanks so much for taking the time to leave us a review. So great to hear you enjoyed our service and suit. Hope to hear from you again when the next event comes about.
Have a gooden!
The RT Team
The trousers where undersized
The trousers where undersized, could hardly do them up. The shirt was oversized, looked like I was wearing a tent. The tie was too tight and the compaband kept undoing itself.
Very disappointed with the product, service and ease of delivery very good.
28 december 2023
Antwoord van Rathbones Tailor
Hi Greg, cheers for taking the time to have a chat with me on the phone a few days back. Always keen to understand where we can improve our offering.
As I said on the phone it's a shame the first time we heard from you was via trust pilot. We offer free size swaps on all suits. It would have been a pleasure to send out the next size up in the trousers and probably a slim fit shirt. I've asked for the accessories to be pulled aside when we receive the suit back. Apologies if they were damaged. Of course, we would have sent replacements had we known.
I hope you give us the chance to dress you for your next event. Give us a shout and we'll make sure you look the business. Best of luck for the year ahead.
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