Repeat customer, on my third hire now and found both the quality and customer service to be outstanding. This year I had two events a week or so apart so asked to keep it longer to save back and forth... Toon meer
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Lees wat reviewers zeggen
Megan did an amazing job staying in communication with me and relaying all information regarding our suits. She answered all my questions and even gave advice on setups as I was unsure what to go wit... Toon meer
Our first hire for this year’s Royal Ascot and the service we received was amazing. The Morning suit, waistcoat, shirt, tie/pocket square & top hat were delivered by DPD well in advance giving us... Toon meer
Bedrijf heeft geantwoord
Over the moon with Rathbones Tailor, I had a sizing issue (my fault) at the very last minute (wedding hire) and after one quick email and a fast response, Megan sorted this within 1 hour and had a new... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Rathbones Tailor
Geschreven door het bedrijf
Men's online formal-wear rental business with a focus on sartorial elegance. From weddings to horse races, burns nights to bar mitzvahs; we're in your corner. With an extensive range of suit ensembles, hand curated by a team of in-house stylists, you're guaranteed to turn heads for all the right reasons. Make sure you're prepared for all that extra attention. Rathbones Tailor offers an at home try-on service as well as free size swaps on final orders. Any questions, don't hesitate to reach out: help@rathbonestailor.comJust remember, when people ask 'Who's your tailor?'
Rathbones Tailor
Contactgegevens
Verenigd Koninkrijk
- help@rathbonestailor.com
- rathbonestailor.com
4,8
Uitstekend
511 reviews
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Amazing service
Amazing service, really responsive especially when they had to accommodate a last minute size change. Couldn't recommend higher!
6 november 2023
Antwoord van Rathbones Tailor
James!
Super grateful for this review, thanks for taking the time to leave one.
Great to hear you found the service a great one and the size swap feature worked well. We hope you had a great time at your event and we hear from you again in the new year!
Thanks
The RT Team
So glad I found this company
Great service, team has been an absolute pleasure to deal with!
When I had a query they came back to me immediately, and has actually already thought of what I wanted.
Delivery was prompt and tuxedo was amazing quality.
1 december 2023
Antwoord van Rathbones Tailor
And we are so glad you found us too Kieran!
Cheers for such a great review, it really does mean the world to us here at RT.
Fab to hear our customer service team were able to help you along the way, they are an absolute super team!
We look forward to hopefully hearing from you again in 2024!
Thanks
The RT Team
High quality tux and great service
Had a really great experience with Rathbones Tailor. Great quality suit which was delivered really quickly in time for a work Christmas event. Was really happy with the try on service they offer to help make sure you have the correct size.
29 november 2023
Antwoord van Rathbones Tailor
Hi Matthew
So chuffed to hear you had such a great experience with us! The try-on service is such a great way of testing sizes and making sure you've got the perfect fit for your event so great job!
I hope your xmas event was a triumph and we hear from you again in the new year!
All the best
The RT team
Easy to order
Easy to order. Delivery on time. Good quality suit. No return label included but emailed without fuss. WOuld recommend
5 december 2023
Antwoord van Rathbones Tailor
Nick! What a review!
SO glad to hear you loved the Rathbones Tailor experience. Apologies your return label was missing however great to hear our customer service team were able to help you out with this!
Thanks for the future recommendations and we hope to hear from you next time you are in need of a suit!
The RT team
Better than expected
Easy order, efficient delivery and return. Great quality. Excellent experience
28 november 2023
Antwoord van Rathbones Tailor
Hi Martin
Thanks so much for taking the time to leave a review!
Chuffed to hear you found the process easy and you were happy with the suit and the Rathbones Tailor experience.
All the best for the new year and we hope to hear from you again soon!
The RT team
Perfection for the Christmas work do!!
Perfection for the Christmas work do!!! Outstanding will deffo use again for sure
4 december 2023
Superb service from start to finish
Superb service from start to finish. Great quality kilt. Was brilliant to have the extra security of knowing a replacement could be sent if it did not fit perfectly. Thoroughly recommend.
30 november 2023
Quick delivery
Quick delivery, quick response, good service. Sent a replacement, with no extra charge beside post in a record time.
1 december 2023
Difficult delivery, good customer service
My first suit never arrived - so I had to do a lot of legwork to chase down customer service (they have no number to call)
However - once I managed to get a hold of someone they were helpful and shipped me a new morning suit just in time before the wedding. The suit was nice - and does run large, so get a smaller size than normal.
24 november 2023
Antwoord van Rathbones Tailor
Main man Ottavio, thanks for leaving us a review. Obviously gutted your first ever trust pilot review was a 1 star for Rathbones Tailor. With nearly four hundred 5 star reviews it's important we try and understand where we've failed our customers to warrant a 1 star bad boy.
Good to chat briefly on the phone just now, thanks for giving me your time. It's a tricky one this. Our aim is to provide the best service possible at the most reasonable price, which we feel we do. Believe me when I say our pricing is with the customer in mind first and foremost. It would be fabulous if we could reduce our prices, the data suggests we would gain more customers. However it isn't possible with supply costs as they are.
You opted for our most affordable tuxedo option whose material composition is a wool/polyester blend. I fear this is what disappointed. If you were to hire from us again (I sincerely hope you do), then our Michael Kors tuxedo range is pure wool and so might be of a more satisfactory quality to you.
Whether you choose Rathbones Tailor or someone else, I hope this hasn't put you off rental completely. Drop us a line at help@rathbonestailor.com if you want to talk through any of the suits prior to ordering.
Merry Christmas from the Rathbones Tailor team
Great suit and accessories and easy…
Great suit and accessories and easy delivery and return.
27 november 2023
Antwoord van Rathbones Tailor
Geoff!
Cheers for taking the time to leave a review. Fab to know you liked the suit and the return was nice n easy for you.
Hope to hear from you again soon
The RT Team
Very good service provided
Very good service arrived before the date requested and all items found to be correct, customer service was excellent
24 november 2023
Antwoord van Rathbones Tailor
Lee my man!
Fab to hear you received your suit early and everything was to your standard. Great stuff that our customer service team were able to sort you out also.
Go well and hope to hear from you when the next even comes around
The RT Team
5 ⭐️ Tuxedo/Suit Hire
Rarely do I leave reviews, but the standard of service and quality of the tuxedo hired was absolutely superb! Arrived very quick, immaculately pressed and ready to be worn! The fit was excellent and overall I cannot recommend enough. Received countless compliments on the night as well!
Came with a suit compactor and free return label. Will 100% use again!!
25 november 2023
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Darren! What a blinder of a review this is. For someone who rarely leaves reviews to write such positive feedback for Rathbones Tailor is absolutely amazing and all we can ask for, so thanks so much.
We cannot wait to welcome you back and dress you again, hopefully even more compliments next time!
All the best
The RT Team
Fantastic service
Great service, on time delivery and easy return. If you’re hesitating about using an online suit rental, don’t, these guys are the best.
6 november 2023
Antwoord van Rathbones Tailor
No you're the best James!
Thanks so much for this review, really appreciate it and we look forward to hopefully hearing from you when the next event comes around
The RT Team
A service that does what it says
it was really easy to use the service and the instructions on returning the suit were easy to follow.
The suit itself was great and met my needs for the event I attended.
16 oktober 2023
Review zonder uitnodiging
Antwoord van Rathbones Tailor
Hi Guys
Cheers for the review, we are so glad you had a great time at your event and we look forward to hopefully hearing from you again soon!
The RT Team
These guys are amazing for Designer Tuxedo and suit hire
These guys are ace. Rather than you're boring Moss Bros Tuxedo hire these guys do designer Tuxedo's by the likes of Michael Korrs and many more. Really good website and such an easy process.
3 november 2023
Antwoord van Rathbones Tailor
Hi colin
What a fab review!
The MK tuxedo is a gooden, one of our personal favourites so we are glad you thought so too!
Thanks so much for this, we hope to hear from you again so you can try the rest of the tuxedos out!
The RT Team
Very straightforward
Very straightforward. Rathbones do all the work for you. Just fill in the boxes. The return of the evening suit was a breeze.
2 november 2023
Antwoord van Rathbones Tailor
That's what we are here for!
So glad you enjoyed the overall service and everything was straightforward. This is exactly what we like to hear from our customers!
Hope to hear from you again soon!
The RT Team
Great service
Great service
Good website made ordering easy. Prompt delivery. Suit was of good quality and fitted perfectly.
Return procedure was simple.
Overall, the service couldn't be faulted.
2 november 2023
Antwoord van Rathbones Tailor
Barry!
Cheers for the review, we really appreciate such kind words!
So glad you enjoyed the service and everything was easy for you, this is music to our ears!
Hope to hear from you again
The RT Team
Excellent service
Excellent service! My rental suit was delivered on time and looked great. Had an issue when trying to return the suit, but Megan in customer service was very helpful and got it sorted for me.
1 november 2023
Antwoord van Rathbones Tailor
Hiya Ricky
Love this review! It's great to hear that everything was excellent and we sorted you out with a suit for your event! Great stuff that Megan was able to help you out with returns as well!
Thanks so much and we look forward to hearing from you again soon!
The RT Team
Fantastic customer service and…
Fantastic customer service and turnaround. Quality product and value for money.
2 november 2023
Antwoord van Rathbones Tailor
Hi Matt
Thanks so much for leaving this review!
So glad our customer service team were able to help you out and you enjoyed the overall experience! We look forward to hopefully hearing from you again when the next event comes around!
The RT Team
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