Delivery was due and was missed. Then delivered a few days later and I think the food was re-frozen and delivered as it is all a very strange colour (as though it has freezer burn) 3 dogs who will eat... Toon meer
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Lees wat reviewers zeggen
I've used Landywoods for many years and was very happy with them. Unfortuntely since they've changed to Raw Menu their standards have fallen quite significantly to the point where I'm now looking at o... Toon meer
Great product delivered in required timeframe! Dislike the new packaging as it’s not possible to get as much in freezer (can we go back to sausages?!?), and sometimes communication on delivery date c... Toon meer
Took nearly 2 weeks for delivery with no explanation why. I left messages chasing my order but got no reply from them. If delivery takes so long, it should at least be free. I got my delivery today... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are a small family run business that manufactures raw pet food, we absolutely love what we do here at Raw-Menu and we are proud of our quality, processes and procedures. We are not perfect and we do unfortnalty sometimes makes mistakes, however its how these are dealt with that matters to us, we will always try our best.
Contactgegevens
Unit 17-18 Riverside Ind, WS15 2YR, Rugeley, Verenigd Koninkrijk
- 02476 325205
- customer-service@raw-menu.com
- rawmenu.co.uk
2,6
Slecht
66 reviews
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Orderd 18 March 24
Orderd 18 March 24. Still waiting on 4 April 24. No response to email. Phone rings out. Very poor service
4 april 2024
Review zonder uitnodiging
Took nearly 2 weeks for delivery with…
Took nearly 2 weeks for delivery with no explanation why. I left messages chasing my order but got no reply from them. If delivery takes so long, it should at least be free.
I got my delivery today... the box was very damaged but the food inside seems OK, though I haven't inspected it fully.
I do not think I would order from them again because of their lack of communication.
19 maart 2024
Review zonder uitnodiging
The staff are always very helpful
The staff are always very helpful.
I have had some delivery issues and stock shortages. We have 80.10.10 and on a number of occasions I have been advised at the last minute that they are out of one of the meats that I have ordered. By the time they have contacted me and updated the order we have been left off the planned delivery date, resulting in late deliveries.
Over all the product is good.
4 maart 2024
Better late than never but it’s seems…
Better late than never but it’s seems to be the norm that I always have to chase you
1 maart 2024
Usual good service and my order is…
Usual good service and my order is always still frozen when it arrives!
19 februari 2024
Their communication
Their communication, help, quality of service and food is excellent
19 februari 2024
Promised deliveries not turning up
Promised deliveries not turning up. Failure to return telephone calls. Problems with substitutions Orders and money taken three weeks in advance and still not arriving
29 januari 2024
Delivered on time
Delivered on time. Informed early enough of item out of stock to enable changes to be made.
17 januari 2024
Great product delivered in required…
Great product delivered in required timeframe! Dislike the new packaging as it’s not possible to get as much in freezer (can we go back to sausages?!?), and sometimes communication on delivery date can be a little poor meaning it’s hard to manage order cycle.
17 januari 2024
Extremely helpful and friendly
10 januari 2024
APC no show
Received email from APC indicating delivery between 15:00-17:00 January 11th and nothing arrived
Checked CCTV from 15:00-18:00 and no deliveries
11 januari 2024
It was delivered on time and was looked…
It was delivered on time and was looked nice and freshly frozen.
10 januari 2024
Antwoord van Raw-Menu Ltd
Thank you :-)
Great quality as always
Great quality as always - my dogs love this food, although slightly concerned about the new (single use) packaging...
8 januari 2024
Antwoord van Raw-Menu Ltd
We are not too happy about our new packaging unfortunately this is out of our control :-(
After resent company difficulties with…glad raw menu are still opperating
After resent company difficulties with packaging raw menu are back up & running & good value for money.
7 december 2023
Antwoord van Raw-Menu Ltd
Thank you, we have had a nightmare of a year, but hard work, love and passion has got us through :-)
Great communication, very helpful
Excellent service, and my dog loves everything I’ve ordered, thank you so much , would recommend, and buy again.
1 december 2023
Antwoord van Raw-Menu Ltd
Thank you :-)
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