Reathlete Reviews 

I ordered the EasyScrub spin brush on Oct. 13, 2026. Paid with my credit card. After that, NOTHING! No confirmation email, no receipt, no info on shipping. On Oct. 20th I started a dispute with my credit card co. On Oct. 23rd when I was leaving my house there was a package on the front porch. No notification it was shipped or that it had been delivered.
This company could care less once they have your money. DO NOT buy anything from them. They have zero respect for the buyer.

i have tried for10 days to return your product. i received 5 form letters telling me u r reviewing my request. SEND ME HOW TO RETURN MY PRODUCT.
Sincerely
Ron Locicero
408-710-0570

Ordered an item in August. Their website claims it takes 3-5 days to receive shipments. When the item (a cushion) didn't arrive, I reached out. They said they would expedite by a particular date, and send a tracking number. That didn't happen. Reached out again, they said sorry it was taking so long, but no info about when they would send the item I'd paid for now weeks previous. I wrote back saying: if it can't arrive by [my date of departure] I would need a refund. Instead, not paying attention to what I wrote, they sent the item to arrive after I'd departed. Now they're saying they will only send a refund if I can get someone to send it back...but I can't. And I'd been super clear, if they couldn't manage to get me the item literally a month after placing the order, I wouldn't be needing it. Very bad customer service. No attention to detail, and no attention to doing the things they tell you they will do. Perhaps they are using A.I. heavily for customer service, or not at all staffed well enough to handle the orders they say they can serve (ie, don't accept my money if you can't send the thing in a timely manner) . Do not order directly from this company.

Your question of "What went wrong this Time" explains why your company cannot be trusted!
After I ordered my cushions you sent me a FedEx tracking number that FedEx does not recognize, I have called your terrible customer service line multiple times only to get a recording and no return call's for the last four days. I have E-mailed your company multiple time requesting the correct FedEx Tracking Number, all I get is a return E-mail with a bunch of bullsh.t and no follow-up from you regarding my request

They get one star because before it quit charging it worked well. After a month it quit charging and while trying to get it to charge the charge port fell completely out. I called numerous times and left my contact info but no one called me back. I emailed numerous times and no one emailed back. When I finally got someone on the phone they required a video to be submitted. After doing so they denied my request. WORSE CUSTOMER SERVICE EVER. DON'T BUY FROM THEM!!!!

I bought the Reathlete Spinax Back Massager after seeing it on Good Morning America's Deals & Steals with Tori Johnson. I love GMA, but Tori has to research the companies and the products they are pushing to their viewers. WHO markets a company with 1.8/5.0 stars? Also, my own fault for not checking out the vendor prior to ordering. My first back massager only lit up. No heat, No massaging. I was able to get a return label, which is one reason I gave two stars. I had to follow up to receive the replacement massager, but it arrived (Therefore, two stars total.). However, the replacement does not work properly. It massages, but does not heat up. Also, the mode button makes no difference when trying to change the area of your back/neck that is massaged. All in all, I spent $60+ for another defective product from the same company. I will, next, be contacting GMA to urge them to do more vetting of vendors.

Purchased a VelaSleep Pillow July 27, 2026 for 59.99 with a 9.99 shipping fee when most companies offer free shipping on items over $35.00. When returning the pillow, I found myself dealing with Amanda at ReAthlete in Covington, Ga.???
Then I was told to pay return shipping within a 7 day return window and may have to pay a 10% restocking fee if item was used. How does one know if the pillow works for you if you don't sleep on it. The Pillow did not support my neck as advertised. Amanda said I would not receive a refund if I fail to email my Tracking Number before the package was received. ReAthlete is a No Customer Service Company. So it cost me 35 dollars to sleep two nights on their Pillow. Ridiculous!!! Never Again!!!

I strongly recommend thinking twice before ordering from REATHLETE.

I ordered an Air C Leg Massager, but it did not meet my needs. I returned the product brand-new and unused. REATHLETE refused to provide a prepaid return label, so I had to pay **$28.34 out of pocket** to send it back.

USPS tracking confirmed that the return was delivered to REATHLETE’s fulfillment center and received by a staff member on **July 15, 2026**. On **July 18**, I emailed **Amanda from the REATHLETE Customer Service Team** to notify her of the confirmed delivery and ask when my refund would be processed.

Amanda replied within the same email thread on July 20 and confirmed that I would not be charged the 10% restocking fee because the product had never been used. She did not say that the package was missing, that it had not been received or that she required any additional information from me.

REATHLETE had stated in writing that my refund would be issued within 14 business days after delivery was confirmed. When that period passed without a refund, I contacted the company again. Only then did **Amanda, REATHLETE Customer Service Representative**, claim, “We never received it,” and ask for the tracking number.

That is completely unacceptable. If Amanda or REATHLETE could not locate the package, I should have been informed when I first reported its confirmed delivery—not after the refund deadline had passed and only because I chased them for my money.

I paid for the product, paid another **$28.34** to return a brand-new and unused item, notified Amanda that it had been delivered, and still had to fight for my refund. The entire experience has been stressful, unnecessarily difficult and highly unprofessional.

A company should not make customers work this hard to recover their money after its fulfillment center accepted their return. Based on my experience with **Amanda and the REATHLETE Customer Service Team**, the company’s return process and customer service are completely unacceptable.

I would never purchase from REATHLETE again, and I cannot recommend this company to anyone.

purchased the REATHLETE Air C based on positive reviews, but I highly discourage anyone from buying it. As a visually impaired customer, this experience was frustrating from start to finish.Poor Accessibility & Support: The instructions are extremely limited. Putting the device on is highly challenging. Customer service takes at least 24 hours to reply, offering very little help.Hidden Return Costs: I could not read the return policy details due to my visual impairment, and the terms are awful.Expensive Fees: You must pay for return shipping yourself—which cost me $28 via FedEx—plus a hefty 10% restocking fee.Save yourself the financial loss and the headache.
This company offers the worst customer service and return experience I have ever encountered. It is absolutely not worth the pain. This went on from May 25 to June 22 with communications between us..

Customer service is horrible. I have bought compression legs heatr and the right side strap have ripped open and so I wanted a replacement for just that side. They happily asked for 60$ and promptly responded to my emails. Once the money was sent, the emails started becoming dodgey and it has been 2 weeks still waiting for shipping information!!! They are untrustworthy and have not sent my paid product!!!

I decided to return unopened package as it was too large for my small apt. I was told to send it FedEx. That cost me over $30. The package cost me $58 and so I lost over $30 on the return.

I purchased their leg compression massagers during their black Friday deal in December of 2025. We are days away from March of 2026 and I haven't been able to try them out yet!
I gave them grace when they sent the item without the controller. I thought because of the holiday they just slipped up, it happens. I emailed their customer support asking for the controller and they were prompt with a reply email. 2 weeks later I had to follow up asking for update on the controller, and they next day got an email with the fedex tracking .
1 week later got the controller and was excited to use my leg massagers to realize the controller needs an adapter that wasn't included either. Again, emailed them about it, with prompt reply that they would send it asap. 1-2 weeks later I had to follow up again for a status update, for them to reply with they will send it promptly.
I was ready to throw the product away until my husband wanted to try reaching out. He has sent two emails since February 2026 to now and the only reply from them was sorry, will send out asap on February 13, 2026.
February 26, 2026. Still no adapter, still haven't been able to use it, no follow up, no refund, no credit, nothing to try and make it right.

I have tried on numerous amounts of time to communicate with this business by phone but absolutely no ever answer your call. I have had a simple question yet I can't get an answer to it. Buyer beware there is no customers service by phone or text . I also tried by text and the robot keeps telling to ask a different question when I rephrase it I get the same answer please rephrase the question. When I call it says please while we get a representative but never has anyone answered the call or the voice mail.

I wanted 1 of the leg massagers. They sent me 2 and charged me for 2. I have been trying to get in touch with them for 3 weeks by sending messages on their website and calling the phone number which they never answer. Lately, the phone number just plays music forever and does not allow you to leave a message. I want a return label to send one back. I will have to pay for the return myself and put in a dispute if I don't see a refund. In the meantime they are sending me 2 or 3 sales emails a day. Tacky!!

I wish I would’ve went with my gut and purchasing this product but instead, I tried to give it a chance. The product was super tight. It felt like it was ringing my skin out like a washcloth.
When I ship it back today I have to pay a 10% restocking fee as well as shipping and handling. So now I’m out of a product and money. Do better! Stand by your product so the customer won’t have to pay out of those fees! It’s ridiculous! I will not repurchase and anyone who asked me how the product is I will let them know! It’s not a good product!

Don’t not trust this company . They do not ship complete items or offer replacement parts and also do not honor warranty

I bought a neck massage that was not what I expected as it was not motorized just a stupid pillow. And to make matters worse it cost me $ 25 to send it back and even more worse I get a bill from fedex for $54.18.
for delivery which I did not authorize.
I will not be doing business with this dishonest company again.

This company is a scam ! Ordered from them and never received my product.

My leg compression massager worked great, right up until about 6 weeks after the 1 year warranty expired. It's not been damaged in any way, and I kept it stored in its bag when not in use. It just suddenly stopped working. Now I'll have to pay an extra $50 to replace the faulty remote, which only has a 6 month warranty and no refunds. Pretty low quality junk for $184!

I bought this and it failed to function from the begining. For its cost it has limited functionality as it is. This product will not work while plugged in. That means you csn only use it on the supplied battery, then have to wait for it to recharge again. Customer service said they would provide me a way to send it back for a replacement and then never did. 1. DIDNT WORK FROM THE START 2. LIMITED FUNCTIONALITY 3. POOR CUSTOMER SERVICE FOLLOW UP. DO NOT RECOMMEND.