I was initially going to complain about the packaging because I thought the packing peanuts were pure plastic. However, reading my order confirmation email, I realised that they actually use biodegrad... Toon meer
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I found rebel plants by doing a Google search a few wks back as i wanted a particular cactus. So I looked & loved what I saw. I only bought 1 that time but I needn't of panicked as I received my order... Toon meer
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A beautiful, unusual pot. It was received very quickly, packaged well, in exactly the right sized box and no extraneous packaging. I would definitely use this company again.
Bedrijf heeft geantwoord
Two pots for house plants were ordered. They arrived quickly, well within the delivery time scale given. They were good quality, just as the online image illustrated. The (sustainable) packaging was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Rebel Plants offers a unique selection of houseplants and a curated range of beautiful plant pots, vases, and terrariums to complement your green collection. Our selection includes rare orchids and other exotic varieties alongside stylish pots and containers that add a touch of elegance to any space. Whether you want to create a lush indoor garden or simply add a splash of greenery, we provide everything you need to grow and display your plants with style and care.
Contactgegevens
Wimbledon, SW19 3TL, London, Verenigd Koninkrijk
- info@rebelplants.co.uk
- rebelplants.co.uk
4,7
Uitstekend
302 reviews
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Heeft 50% van zijn negatieve reviews beantwoord
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Paphiopedilum Pinocchio
Very good communication,Paphiopedilum Pinocchio was packed well and orchid protected for transit.A very nice open flower and quality orchid.Good delivery time.
18 september 2026
Review zonder uitnodiging
Antwoord van Rebel Plants
Thank you so much for your lovely review! 🌿 We’re delighted to hear that you’re happy with your Paphiopedilum Pinocchio and that it arrived safely and well protected. We’re so pleased you enjoyed the beautiful orchid. We always take great care with our orchid packaging and secure protection for transit to ensure your plant arrives in perfect condition. Thank you again for choosing us and for your kind words about our communication and delivery service!
Happily amazed by the eco friendly packaging
I was initially going to complain about the packaging because I thought the packing peanuts were pure plastic. However, reading my order confirmation email, I realised that they actually use biodegradable packing peanuts, and I was pleasantly surprised! Well done, Rebel Plants, for choosing to help the planet.
16 september 2026
Review zonder uitnodiging
Antwoord van Rebel Plants
Thank you so much, Paula, for taking the time to leave such lovely feedback! 🌿💚
It really means a lot to us that you noticed and appreciated our eco-friendly packaging. We care deeply about the environment, and we’re always trying to make more sustainable choices as a small business.
We mention our 100% eco-friendly packaging on our website, and you can also find more information on the card included in your parcel and in your order confirmation email. It’s so lovely to know that you took the time to read about it and appreciate the effort behind it.
Thank you again for supporting a small business that cares about both people and the planet. We’re so happy to hear you’re enjoying your purchase! 🌱😊
Antwoord van Rebel Plants
Thank you so much for your lovely feedback! 😊 We’re really pleased to hear you were happy with the service and that your order arrived quickly. We really appreciate your support and hope you enjoy your plant! 🌿
Beautiful
A beautiful, unusual pot. It was received very quickly, packaged well, in exactly the right sized box and no extraneous packaging. I would definitely use this company again.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Rebel Plants
Thank you so much for your wonderful review! 🌿 We’re delighted to hear that you love your beautiful and unusual pot and that it arrived quickly, safely, and securely packaged. We always aim to provide fast delivery, careful packaging, quality products, and excellent customer service while avoiding unnecessary packaging wherever possible.
We truly appreciate your kind words and your recommendation, and we look forward to serving you again! 💚
Great range of plants
Great range of plants, well priced and great service
4 september 2026
Review zonder uitnodiging
Antwoord van Rebel Plants
Thank you so much for your lovely review! 🌿 We’re delighted to hear you enjoyed our great range of plants, competitive prices, and excellent customer service. We’re passionate about offering quality plants at affordable prices with a reliable and friendly service.
We really appreciate your support and look forward to helping you find more beautiful plants in the future! 🌱💚
Sadly I have to write a bad review…
Sadly I have to write a bad review which really don’t like doing. Particularly in a company that as such great reviews. But when service is bad, it’s bad.
The main is they use parcelforce and Royal Mail for their currier services. I did not realise this until it’s too late.
2 days wasted on a delivery that never came. All rebel plants could do ask me to speak with parcel force. I did and the call went to AI services. Waste of time. For what I’m sure would be a beautiful plant and pot. I never got to see it. I don’t have the time for rubbish currier services that’s for an all day delivery.
I will see how quickly rebel plants get back to me on a full refund.
I’m gutted. I thought had give rebel plants a go. Seems the best way to buy a plant is to go to a garden centre.
4 september 2026
Review zonder uitnodiging
Antwoord van Rebel Plants
Hi Jason,
We’re really sorry to hear about your experience and completely understand how frustrating it must have been to wait for your delivery.
We’d just like to clarify that we responded to your queries within a couple of hours and had several conversations with you to try to help resolve the issue. Your order was dispatched on time using the standard delivery service selected at checkout. Unfortunately, the delivery schedule is managed by Parcelforce, which is a separate courier company and is outside of our direct control.
That said, we did contact Parcelforce several times on your behalf to request updates and try to assist with the delivery. Unfortunately, we were unable to change or interfere with their delivery schedule.
We can see that the courier has now successfully delivered your parcel. We sincerely hope you’re able to enjoy your plant and pot and that you’ll be pleased with their quality and condition for many years to come.
We’re genuinely sorry that the delivery experience affected your overall impression of us, and we appreciate you giving us the opportunity to clarify what happened.
High quality
High quality design and production, great communication and Delivery packaged really well couldn’t really fault it.
24 augustus 2026
Antwoord van Rebel Plants
Thank you so much for your wonderful review! We’re delighted to hear that you were happy with the quality, design, packaging, communication and delivery. It really means a lot to our team, and we truly appreciate your kind words and support! 🌿😊
Excellent quality plants
Excellent quality plants. Excellent customer service and quick delivery. Highly recommended
27 augustus 2026
Review zonder uitnodiging
Antwoord van Rebel Plants
Thank you so much for your wonderful feedback! 🌿💚 We’re delighted to hear that you’re happy with the quality of our plants, our customer service, and the quick delivery.
We truly appreciate your recommendation and look forward to welcoming you back to Rebel Plants again soon! 🌱✨
Recently purchased my second orchid…
Recently purchased my second orchid from rebel plants, the first one in May this year was a fragrant orange orchid which I purchased to replace one I had lost to the orchid mite which devastated my orchid collection! It's still healthy and the flowers smelt amazing and lasted 3 months. The second orchid for my birthday was a red and cream mottled orchid, Rebel plants advised the one I had chosen had all the flowers in bloom and offered me a discount or I could choose another orchid from their stock which I decided to do, I choose a lovely marbled pink and cream orchid, they advised they had despatched my orchid and it came the next day by Royal Mail, it was very well packaged and in good condition with lots of buds to come. I highly recommend Rebel plants as they obviously care about the customers experience greatly and take great care with their plants, I wouldn't hesitate to buy from them again 10 out of 10 for my experience, thank you
25 augustus 2026
Review zonder uitnodiging
Antwoord van Rebel Plants
Thank you so much for your 10/10 review and wonderful feedback! 🌸💚
We’re thrilled to hear about your experience with Rebel Plants and especially happy to know that your Fragrant Bolgheri Phalaenopsis Orchid purchased earlier this year, is still healthy and rewarding you with its beautiful blooms and amazing fragrance.
We’re also delighted that you’re enjoying your Phalaenopsis Pirate Picotee Peloric Orchid. We always want our customers to receive the best possible plant, which is why we were happy to offer you an alternative when your original choice wasn’t suitable. We’re so pleased you found one you loved!
At Rebel Plants, we take great pride in supplying beautiful, healthy orchids and houseplants, carefully selected and securely packaged so they arrive safely at your door. Customer satisfaction and the quality of our plants are incredibly important to us.
Thank you for recommending Rebel Plants and for trusting us with your orchid collection. We truly appreciate your support and look forward to helping you find your next beautiful orchid! 🌿🌺
The Rebel Plants Team
I needed a liner that didn't exist and…
I needed a liner that didn't exist and they did everything they could to help me find the best solution, including in the end sending me fallouts to make my liner bigger. Very impressed with the customer service, thank you
11 augustus 2026
Review zonder uitnodiging
Antwoord van Rebel Plants
Thank you so much for your wonderful feedback! We’re delighted that our team could help you find the best solution for your needs. We’re always happy to go the extra mile, and we’re pleased that the additional fallouts helped you achieve the perfect fit.
Your kind words about our customer service mean a lot to us.
Thank you for choosing us, and we hope to have the pleasure of helping you again in the future! 🌿😊
Antwoord van Rebel Plants
Thank you so much for your wonderful feedback! 🌿💚 We’re delighted to hear you had a great experience with Rebel Plants. Your recommendation means a lot to us, and we look forward to welcoming you back again soon! 🌱✨
Excellent pots
Excellent pots, great choice. Definitely recommend!
16 augustus 2026
Review zonder uitnodiging
Antwoord van Rebel Plants
Thank you so much for your wonderful feedback! 🌿💚 We’re delighted to hear that you’re happy with your pots and enjoyed the choice available.
We put a lot of care into offering a wide range of styles, colours, shapes, and sizes so that our customers can find something that suits their plants and home or outdoor space. It’s fantastic to know that you found our selection to be excellent and would recommend us to others.
Your recommendation truly means a lot to our team. Thank you again for choosing us, and we hope you enjoy your pots for many years to come!
Found the most beautiful pots
Found the most beautiful pots! Highly recomended! Great service as well👏🏻
1 augustus 2026
Review zonder uitnodiging
Antwoord van Rebel Plants
Thank you so much for your wonderful feedback! 🌿💚 We’re delighted to hear you had a great experience with Rebel Plants. Your recommendation means a lot to us, and we look forward to welcoming you back again soon! 🌱✨
Antwoord van Rebel Plants
Thank you so much for your kind words and recommendation! 🌿 We really appreciate your support and are delighted you’re happy with your experience.
Highly recommended!
12 augustus 2026
Review zonder uitnodiging
Antwoord van Rebel Plants
Thank you so much for your wonderful feedback! 🌿💚 We’re delighted to hear you had a great experience with Rebel Plants. Your recommendation means a lot to us, and we look forward to welcoming you back again soon! 🌱✨
Everything was so smooth
Everything was so smooth. Highly recommended
17 augustus 2026
Review zonder uitnodiging
Antwoord van Rebel Plants
Thank you so much for your wonderful feedback! 🌿💚 We’re delighted to hear you had a great experience with Rebel Plants. Your recommendation means a lot to us, and we look forward to welcoming you back again soon! 🌱✨
I highly recommend this shop
I highly recommend this shop, everything is perfect..
12 augustus 2026
Review zonder uitnodiging
Antwoord van Rebel Plants
Thank you so much for your wonderful feedback! 🌿💚 We’re delighted to hear you had a great experience with Rebel Plants. Your recommendation means a lot to us, and we look forward to welcoming you back again soon! 🌱✨
Antwoord van Rebel Plants
Thank you so much! We’re delighted to hear that everything went well. We really appreciate your kind feedback and support!
Absolutely fantastic!
Absolutely fantastic service from start to finish! 🌿 The plants arrived beautifully packaged, healthy, fresh and exactly as described. You can really tell that a lot of care and attention goes into preparing each order. The quality was excellent, the packaging was secure, and everything arrived in perfect condition.
Communication was also brilliant throughout, with quick and helpful responses to my questions. I’m genuinely impressed with the whole experience and will definitely be ordering again from Rebel Plants.Highly recommended!⭐️⭐️⭐️⭐️⭐️
21 augustus 2026
Review zonder uitnodiging
Antwoord van Rebel Plants
Thank you so much for your wonderful feedback! 🌿💚 We’re delighted to hear you had a great experience with Rebel Plants. Your recommendation means a lot to us, and we look forward to welcoming you back again soon! 🌱✨
BAIT-AND-SWITCH PRICING & DISAPPOINTING CUSTOMER SERVICE
Very disappointing experience with Rebel Plants.
On 18 August, I ordered and paid £70.79 for a Premium 100-110cm Sansevieria after applying a promotional discount. At the time of purchase, the website clearly showed five plants in stock at this size.
Several days later, after taking payment and leaving my order in "preparing to ship" status, I was contacted and told that the plant available was actually only 90-95cm tall. To be clear, my complaint was never about natural variations in plant size. I fully appreciate that plants are living products and that dimensions can vary.
My concern was that I ordered a plant advertised as 100-110cm, priced at £71.99, but was then offered a 90-95cm plant instead. What made matters worse was that this smaller plant had previously been listed on the website at £55.99, yet I was still expected to pay the premium price for the larger specification I originally ordered. In my view, the fair resolution would have been to offer the smaller plant at its original advertised price.
When I raised this concern, I felt my complaint was misunderstood. Rather than properly addressing the issue, and simply refunding the £14.41 difference in price, I was offered a token £4 refund, which completely missed the point. This was never about compensation, but about being charged appropriately for the product being supplied.
I was also extremely unhappy to receive an email that my order had been cancelled and recorded as cancelled at customer's request. At no point did I ask for my order to be cancelled. I was actively trying to resolve the issue and complete the purchase on fair terms.
The whole experience has left me questioning Rebel Plants' stock management, pricing practices, communication, and customer service and understanding of consumer law. What should have been a straightforward resolution turned into a frustrating and unnecessarily difficult exchange.
Unfortunately, based on how this matter was handled, as a first time buyer, I cannot recommend Rebel Plants and would not purchase from them again.
Follow up Response to Rebel Plants:
Thank you for the reply, but this does not change the facts.
The crux of the matter is simple: your system showed 5 in stock of a premium plant, but you tried to charge me £71.99 for a smaller £55.99 tier because you ran out of stock.
I requested the correct price adjustment for the downgraded item you offered, which was originally priced as £55.99, and is now £71.99, which I pointed out to you.
You chose to cancel and falsely flag it as "per customer request" on the platform backend simply because you refused to match your own live website pricing.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Rebel Plants
Hi Vanessa, thank you for the feedback. We don't agree that this was bait-and-switch pricing. We explained the situation as soon as we were aware of it and worked to help resolve it fairly.
To clarify for other readers: as live stock, plant sizes can vary between batches. The plant priced at £55.99 is listed separately, and the price reflects more than height alone; factors such as the number of stems, fullness and overall quality also affect the price.
We offered an additional £4 goodwill refund on top of the 10% discount already applied to your order. You told us that if we couldn't offer a £14.41 partial refund instead, you wanted the order cancelled and refunded in full. Because we felt a partial refund didn't fully reflect the situation, we did exactly that: we cancelled the order and refunded the full £70.79.
Regards,
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