Recorra Reviews 36

I worked there I know how it operates terrible company wouldn’t advise using

For the past three months, I have been woken up before 7am every Monday morning by Recorra and another glass recycler. This time Recorra outdid themselves. Smashing glass in a residential area at 5.20am!!! I have sent photos to Brighton and Hove Council. -5 stars.

In Property Management I have worked with many waste management service providers and Recorra by far has been the best. From communication to assistance or quotations and even collections. I cannot fault them at all.

Great service provider to work with. Responsive, curious and flexible.

We’ve had a very positive experience with Recorra. Their service is reliable, well organised, and they provide clear reporting that supports our sustainability and recycling goals. The team is responsive and professional, making waste management straightforward and efficient.

We’ve had a great experience working with Recorra as our waste services provider. They’re efficient, reliable, and very easy to work with. Collections run smoothly and the service is always dependable. Since Recorra took over, they’ve helped put clear sustainability processes in place, which played a big part in our building achieving a Green Apple Award. Their focus on recycling, waste reduction, and wider environmental initiatives has really engaged our tenants and improved our overall performance. Recorra feels more like a sustainability partner than just a waste contractor, and I’d happily recommend them.

We've worked with Recorra for the last couple of years and have found them to be a great business to work with, highly recommended.

Ben Pratt our Account Manager for Reccora has been so responsive and helpful. He has provided such a great service and would highly recommend. Thank you Ben for all your support.

I have been working with Recorra for over a year now and my experience with them has been excellent, the entire team are professional and polite! and Ben Pratt especially has looked after me and my company extremely well! we ask a lot of ben and him and the team always rise to the occasion! they are absolute unsung heros and deserve all the praise for keeping us going! thank you guys!

It’s been weeks that our cafe has had to have trash outside the shop, uncollected until midday and sometimes not at all.
It’s the worst company we have ever had to deal with. The most frustrating thing is that we get charged if we have nothing to collect but they will take no responsibility for picking up late or not picking up at all. AVOID.

Generally a positive experience with Recorra, have managed two separate contracts over the course of two years and haven’t had any issues, or when there have been, they have been resolved quickly.
Adam has generally been my main point of contact, and very helpful. Sophie and Lyn have also been incredibly helpful with issues when Adam not around.

1 star as it is not possible to write zero stars. Horrendous experience consistently. Terrible customer service, never collecting correct bins, no response when contacted about it. No compensation. No continuity and awful awful service. DO NOT sign contract with this company. Has caused so much stress wish we’d never started with them.

UPDATE: The brilliant Richard saves the day once again and has sorted my ongoing billing issues, so a big thank you to him.
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I have now been with Recorra for 11 months and none of that time has been easy. Initially, both my recycling bin and general waste were being thrown into the back of the same truck. Not only was I paying for 2 separate collections, but obviously I questioned whether my recycling was actually being recycled as intended or not. This saga carried on for some time (customer services were unhelpful) before I spoke to the sales rep (Richard Hine) who thankfully took control and raised the issue. It was discovered there was no recycling collection in my area (!) so we swapped two bins for one general waste. Not an ideal solution but saved me paying for the hire and collection of two bins instead of one. A short period of regular collections without problems then came to a stop when the driver seemingly refused to come and collect my general waste bin. I was fobbed off by customer services again and again, with excuses of 'I hadn't put my bin out', 'the lorry has broke down', or 'they couldn't find my bin'. All this time, I was of course being charged for the collections (as they do so in advance) and hire of the bin. Once again I resorted to speaking to Richard, who came again to the rescue and raised my case. The driver, I am told, was moved on, and thankfully I am back to regular collections (touch wood). However, I cannot get a response regarding being charged for a service I was not receiving, even though I was promised a month free. Their contract alleviates them of any responsibility for their failings, so I find myself stuck with them for the remaining period.

Really happy with the service we received from Recorra.
The customer service we received was always prompt and really helpful!

We have our confidential waste collected by Recorra and have done so for a couple of years.

Drivers are very kind and friendly and setting the service up with Adam was very simple from start to finish. Would highly recommend.

Great proactive team, with solid, clear and timely communication.
Deep levels of knowledge and where we did try and trip them up, we couldn't - the Recorra team went away and found a viable solution that worked well for both businesses!

We’ve been really impressed with Recorra’s service levels. They’re reliable, professional, and always make sure things run smoothly. What really stands out is their flexibility – especially during our seasonal peaks when demands change quickly. The team has always stepped up to accommodate our needs without fuss.

A big thank you to Adam, who sold us the service and made the whole process straightforward from the start. He understood our requirements perfectly and ensured everything was tailored to suit us.

Highly recommended if you’re looking for a service provider that combines professionalism with genuine adaptability.

Great communication and customer service. Our Business Development Manager has been on top of our account since it's inception and we have seen the services Recorra provide start to change the culture within our organisation when it comes to being sustainable.

We've been using Recorra for years, back when they were still Paper Round, and they've always been a reliable and cost-effective partner for our café in Brighton. Their service has remained consistently strong, and it's great to work with a company that understands our needs and delivers every time.