Red Energy Reviews 91

I recently signed up with Red Energy and initially encountered an issue with the online process. As this was a new investment property, the website didn’t allow me to proceed unless I was transferring from an existing address, which meant I had to call to complete the setup. As a note for Red Sales / marketing team it’s something worth reviewing, as it could potentially deter customers who prefer a fully digital experience.

That said, Zac from the Gold Coast team was fantastic to deal with friendly, helpful, and made the process quick and easy.

Overall, a really positive first "human" experience from a customer service perspective, and with a small improvement to the online sign-up journey, it would be even stronger.

They started off by billing me for past usage. I had already paid that account to my previous supplier at the changeover. They still continue to bill me and this week I have received a summons to pay it again. I had one week with Red and according to the summons I now owe them another $147 on top of the last account which was paid to AGL.

Zero stars from me. In 2 months, Sep and Oct 2025, I was charged $600, instead of $67 I had with previous provider, Origin in SA. Red energy knocked on my door, lured me in with qantas points and then overcharged me. We have solar panels and never had bill more then $70 sometimes even $0. I switched back to the Origin and my 3 monthly latest bill is $64. Shame on you, to call yourself Australian business.

I thought about joining this Australian company .. I am self retired hone owner owe no one anything but yet they say I am not financially stable for their account..... I have tried yo talk them but left on hold over 39 mins then hung up ..... anyway their rates are high go different company many cheaper and if this is how australia companies treat us Aussies they don't deserve our money

As an executor to my mother's estate it was surprising and disappointing to be contacted by a debt collection agent rather than by Red Energy following her sudden passing. It's certainly hard to describe the emotions in these circumstances but this company needs to take a good look at their process and handling of loyal and long term customers. The service provider should make every effort to reconcile matters before fobbing matters off to a debt collection agent. I can understand the low average rating awarded to this company and the general consensus that the customer does not seem to matter.

We previously had autopay set up with this company. After they switched billing systems, our autopay information was removed without our knowledge. We did not receive a phone call or mailed notice — only an email that went to spam.

As a result, our account became past due by over $800, despite having a history of paying automatically. When we reached out proactively, we were told no payment arrangements were available and that the balance could be sent to the property unless paid in full.

We are not refusing to pay — this was a system change issue combined with insufficient notification. We expected better communication and flexibility, especially given that autopay had been established.

This situation caused unnecessary stress and could have been avoided with clearer outreach and customer support.

Bills are too high.Im a single mum with one kid, I switched because I thought it was cheaper to get a bill nearly 3 times the amount.I thought they were good because they have payment plans if you get stuck, then after I paid it off switched to regular instalment payments, then realised I would be paying more per year than with another company.

A very disappointing Australia Company. They get you to believe, that if you're in the Red Saver Plan, you get the best rate. No so. You can be dropped out with no prior notice and stay out until you ring them and ask "Am I on the best rate". The ombudsman is having a second go at them for this issue. First time they adjusted the bill and gave me a $50 credit to go away. This time nothing.

The company was in diabolical trouble before they started. Knowing the Snowy Hydro was base in NSW I couldn't understand why head office was in Melbourne. I rang Red Energy & asked to please explain as I was seriously thinking of switching to Red Energy. The reply:
WE BOUGHT A SHELF COMPANY. My reply. Thank you. And hung up thinking unbelievable, stupid, How many others think the same EVEN BEFORE ANDREWS & Allen sent the state bankrupt. Who would want to help Victoria now!!!

Quite large power bills compared to others. When a bill was being paid off through them fortnightly, it was still sent to a collection agency once there was a very minimal amount left to pay (had changed to another better provider). Trying to call with very large wait times on the phone. It is quite disheartening as they claim to be Australia based and yet we are treated poorly. I was told previously to try them and now when I ask others, I get the same response to not go with them. Would not recommend at all. After a call just now, was told because it wasn't a "formal plan".

If there was a negative star ⭐️ red energy would deserve .

For a single thrifty person me
3mths 2weeks $875.

I shifted providers and though they had a $33 over 1 year payment scheme I told the $20 a fortnight over 2 years I’ll accept or will won’t pay anything at all. They agreed.

Why pray tell did the Australian 🇦🇺 government sell this utility.

Their scam i paid 50 cents for par kilowatt

My last Bill for my 2 bedroom granny flat and I live alone was $515 , it use to be in the low $200’s when I started 5 years ago
I have since changed
Be warned

I tried to ring twice last week and was on hold for an hour each time. Just wanted to talk about plans. I’ve been with them for years. Not any more. Abysmal customer service so I pulled the pin.

I wouldn’t go with red energy. They extort you and somehow think someone with a small 3x1 house with no extra utilities such as dryers and 2 occupants uses more electricity than a family of 4 in a big house using the dryer constantly and work from home.
Save your time, shop around for better deals as they’re also rude

I signed up with this company on August 8th. Today, September 2nd, I received my first bill and, to my surprise, it was $329 for 95 days of use, considering I haven't even been using the company for a month. This is the most absurd thing that has ever happened to me. I don't recommend it. I immediately canceled my service with them and am now looking for a new, more honest company. Be careful with this company. They are scammers and loan sharks.

Discrimination against Disabled Australians.

Terrible Customer Service – Endless Wait Times

Tried calling Red Energy customer service and was left on hold forever. Over 45 minutes with no answer, no option for a callback, and no resolution. Just the same hold music on repeat.

It’s unacceptable for an energy provider to make it this hard to speak to someone — especially when dealing with important account issues. Very disappointing experience. Do better, Red Energy.

I don't even want to give them 1 star - customer service is terrible.
They disconnected power when someone moved out and now say we have to use them to get it reconnected.
NEVER USE THIS COMPANY THEY ARE A SCAM, THEY WILL WASTE YOUR TIME AND ARE THE MOST UNHELPFUL!!!!!

I switched to Red Energy a few years ago to coincide with my solar installation. I opted for a Time of Use plan. It seemed to be the cheapest plan, all things considered. I wasn't able to get a feed-in at the time because my electrical situation didn't support it. I spent $1500 to upgrade my electrics and Red was paying me 7 cents per kWH feed-in. Their feed in rate has now lowered to 4 cents, which pretty much made the $1500 I spent to upgrade my electrics useless.

So they're buying my excess solar for 4 c per kWh and selling it to my neighbors for 44 c per kWh. Nice work if you can get it.

I've been contemplating installing a battery since I went solar, and Red Energy has made that decision much easier for me. Once I get that installation complete, I'll be switching to Amber where I can get VPP rates, which means a fair rate for my feed-in, along with free charging of my EV.