I have called you well over 15 times in the last 3 weeks, I have only been able to speak to someone twice. The system you installed for Nick scali in WA has a fault. Instead of actually looking... Toon meer
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Allen was extremely pleasant and helpful with my query today and even found a plan better suited to save me some money.
Had to make changes to my account today and Jessa was extremely helpful. She was efficient at her job and pleasant to deal with. Nectr have always been fantastic to deal with over the approx 2-3yrs I... Toon meer
Bedrijf heeft geantwoord
Absolutely joke of an electricity retailer. Literally 1 month after signing up the prices were hiked up and are no longer competitive. I’m guessing they offer people a competitive to encourage sign up... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Nectr
Geschreven door het bedrijf
Nectr is an award winning Australian energy company backed by one of the global leaders in renewable energy solutions – Hanwha Energy. We're 100% committed to investing in a clean energy future so that future generations can enjoy this planet.
Nectr offers cheaper and cleaner electricity plans, 100% Carbon Neutral certified products, GreenPower plans and Solar + Battery for all your energy needs.
If you'd like to learn more, you can click our links below, or message us at hello@nectr.com.au. Alternatively, we're available from 9am-5pm weekdays on 1300 111 211.
Contactgegevens
Northpoint Tower, 100 Miller Street, 2060, North Sydney, Australië
- 1300 111 211
- hello@nectr.com.au
- nectr.com.au
3,5
Gemiddeld
317 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Allen was extremely pleasant and…
Allen was extremely pleasant and helpful with my query today and even found a plan better suited to save me some money.
20 april 2026
Review zonder uitnodiging
Positive Customer Experience
I had a great experience with Allen during my recent interaction. She explained everything clearly and thoroughly, making the process easy to understand. Allen was calm, highly knowledgeable, and incredibly friendly throughout the conversation. She answered all my questions with patience and clarity, which I really appreciated.
Thanks to her support, the switch to Nectr was smooth and hassle-free. I’m very satisfied with her explanation and overall service.
15 april 2026
Review zonder uitnodiging
Had to make changes to my account today…
Had to make changes to my account today and Jessa was extremely helpful. She was efficient at her job and pleasant to deal with.
Nectr have always been fantastic to deal with over the approx 2-3yrs I’ve held an account with them.
9 april 2026
Review zonder uitnodiging
Antwoord van Nectr
Hey Daniel, thanks heaps for the kind words!
So glad to hear Jessa made the process easy. We’ll make sure to pass this on to them :)
We’re here if you need us again, don't hesitate to give us a buzz!
The energy expert from Nectr (Ellen)
The energy expert from Nectr (Ellen)
was very helpful and thorough with her
knowledge and service in helping me
with my application to join Nectr as a
customer.
8 april 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Darryl, thanks so much for your feedback!
Awesome to hear Allen made everything smooth for you. We’ll make sure to pass this on to them :)
We’re here if you need us again, don't hesitate to give us a buzz!
I have called you well over 15 times in…
I have called you well over 15 times in the last 3 weeks, I have only been able to speak to someone twice.
The system you installed for Nick scali in WA has a fault. Instead of actually looking into the issue you have just sent it to a 3rd party who has emailed instructions on how to reconnect the inverter to the internet when the internet is not the issue as I can clearly still see grid usage on the monitoring app.
You used a sub contracter to install the system and need to organise them to go site and fix the problem.
Absolutely terrible customer support.
31 maart 2026
Review zonder uitnodiging
Allen was lovely
Allen was lovely, professional and friendly! He helped with my problem and smoothly switched me over to a new, cheaper plan.
27 maart 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Titania, really appreciate you taking the time to leave a review!
Great to know Allen was helpful here. We’ll definitely share this with them.
We’re here if you need us again, don't hesitate to give us a buzz!
The customer service agent ALLEN
The customer service agent ALLEN, HE WAS ABSOLUTELY WONDERFUL, one of the best experiences, very knowledgeable, friendly, and patient... highly recommend speaking with this guy if you have a query or need help
19 maart 2026
Review zonder uitnodiging
Antwoord van Nectr
Hey Alison, thank you for your lovely feedback!
So glad to hear Allen made the process easy. We’ll make sure to pass this on to them :)
We’re here if you need us again, don't hesitate to give us a buzz!
Allen was very professional and polite
Allen was very professional and polite. Assisted me with confirmation of electricity transfer timelines and account profile for new rental. Great job Allen!
3 maart 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Ryan, thank you for your lovely feedback!
Fantastic to hear Allen supported you so well. We’ll make sure they hear your shout‑out :)
If you need anything down the track, don’t hesitate to get in touch!
Staff members are really nice…
Staff members are really nice especially allen , who made me so comfortable and resolved my all issues regarding electricity, thanks a lot .
26 februari 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Akash, really appreciate your review!
Great to hear Allen helped everything go smoothly. We’ll be sure to pass on your feedback :)
We’re here whenever you need us again!
Great customer service.
I called today to switch between Nectr plans and had a very smooth experience. Allen, the rep who assisted me, was friendly, knowledgeable and helpful. He sorted out what I needed in just a couple of minutes, making the experience quick and painless.
23 februari 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Lauren, thanks so much for your feedback!
Awesome to hear Allen made everything smooth for you. We’ll make sure to pass this on to them :)
We’re here if you need us again, don't hesitate to give us a buzz!
I had a phone call query with Allen and…
I had a phone call query with Allen and I was so impressed with the friendly manner and helpfulness.
23 februari 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Kym, thank you for your lovely feedback!
Fantastic to hear Allen supported you so well. We’ll make sure they hear your shout‑out :)
If you need anything down the track, don’t hesitate to get in touch!
Allen is a breath of fresh air
Allen was a breath of fresh air! I sent a message to Nectr requesting a cancellation of my account (due to moving to another's place with pre-existing internet) and a metre reading of the existing residence, both with different dates. After 15 minutes of having sent the message, he gave me a call, and within 6 minutes he had actioned both of my requests and sent me an email confirming everything. He was polite, efficient and capable. This is the second time I've had the pleasure of receiving Allen's customer service, and only enforces the benefits of Nectr.
20 februari 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Reagan, thanks so much for your feedback!
Awesome to hear Allen made everything smooth for you. This is exactly the experience we endeavour to offer our customer base, and it's great to know that Allen delivered for you. We’ll make sure to pass this on to them :)
We’re here if you need us again, don't hesitate to give us a buzz!
Allen was very kind and patient and…
Allen was very kind and patient and helped resolve my issue. I am very grateful for the assistance he provided over the phone. Thank you Allen.
19 februari 2026
Review zonder uitnodiging
Antwoord van Nectr
Hey Shaoxiong, thanks for taking the time to share this positive feedback! We’ll make sure Allen hears about it.
Give us a buzz if there’s anything else we can support you with, we’re always here to keep things running smoothly!
Poor service
The service I have received from Nectr is way below acceptable. Biggest regret signing up with them for our solar installation. The service beyond signing up has been nothing but low. We recently had issue with our solar system not working, whilst still contracted with Nectr and they continued to defer my to manufactures of panels and inventors advising they only supply power service. News to me given they supply my solar and I expected whilst still contracted to them they are responsible for my service.
Request for compensation of very high bill declined without any call just email.
I would not recommend this company to anyone.
All I would like is someone to call me back and help resolve my issue.
10 februari 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Lisa
We’re sorry to hear that you've had a negative experience with our team. That's certainly not the service we want for our customers.
We understand the relationship between retailer, installer and manufacturer can feel complex. To clarify, you own your solar system. Our agreement relates to financing the system and allowing it to be repaid in more manageable amounts, so Nectr isn't the owner of the hardware. As the electricity retailer, we’re unable to repair or rectify panel or inverter faults, as these sit with the manufacturer/installer under warranty.
We’re very happy to review your billing data and electricity charges, however if the metering data is confirmed as accurate, we’re unable to provide compensation as the system itself is the customer’s responsibility.
Regardless, we do understand this can all feel confusing and frustrating. These are valid concerns, and you're correct to request clarification.
We can see you've been in touch with our team and have been provided a resolution this week. If you have any further concerns, please don't hesitate to reach out and we'll provide more information.
Thanks for taking the time to provide this feedback.
they are so expensive they said they…
they are so expensive they said they were the cheapest around don't get me wrong they were good to begin with now there charging me over $700 a month where AGL is predicting around $600 for 3 month so much for being the cheapest my opinion they are one of the dearest electricity company's around if your with them please shop around it only came to my attention because I was on the phone with my sister and it came up I put a call into AGL that day all i know is it should be a lot cheaper only time will tell
2 januari 2026
Review zonder uitnodiging
Antwoord van Nectr
Hello,
Thanks for sharing your feedback, we’re sorry to hear you’re unhappy with your recent bills. We understand how concerning it can be when costs feel higher than expected.
Energy prices can change over time due to wider market conditions, and this can impact overall bills depending on usage and tariff rates. We will always notify you with warning when your rates or plan changes. We always aim to be competitive, but we know that pricing can vary between retailers and individual circumstances.
We genuinely encourage our customers to stay aware of the energy market and review their options. If there’s a better offer available with another retailer that suits your needs, we completely respect your decision to move. Our priority is that customers are on the best plan they can be.
If you’d like us to review your account and ensure you’re on the most suitable plan with us, please feel free to call 1300 111 211 (9am-5pm Mon-Fri). We can also walk through Energy Made Easy or Victorian Energy Compare with you to help you access the best plans outside of Nectr.
We appreciate you taking the time to provide your feedback.
Absolutely joke of an electricity retailer
Absolutely joke of an electricity retailer. Literally 1 month after signing up the prices were hiked up and are no longer competitive. I’m guessing they offer people a competitive to encourage sign up then hike the fees, praying on the consumers who don’t check their emails or can be bothered to switch retailers again. Avoid at all costs
21 januari 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Alexandra,
We’re really sorry to hear that you've had a negative experience with us. We understand how frustrating it can be to see prices change not long after signing up.
When rate changes occur, they’re applied to a large group of customers, usually focused on specific states or plans in line with energy market changes. They are never targeted at individual customers or new customers.
Unfortunately, sometimes the timing can feel particularly disappointing, especially if a change happens soon after joining.
These changes are driven by broader market conditions, and we always provide notice, so customers have the opportunity to review their options.
If you’d like, please give us a call on 1300 111 211 (9am-5pm Mon-Fri) and we can review your plan together to make sure you’re on the most suitable option available. We appreciate you taking the time to share your feedback.
Would not touch them with a barge pole!
One of the worst experiences with a service provider! First they changed figures of an interest free loan by changing times, then they continued to take my money even after they confirmed that the loan was fully paid. When I questioned it, they simply ignored my emails and continued to take my money!
18 december 2025
Review zonder uitnodiging
Antwoord van Nectr
Hello,
We’re really sorry to hear about your experience and we completely understand that it has left you with a level of distrust in our service. That certainly isn’t the level of service we aim to provide.
We take concerns around billing and payments very seriously, and we’d never intentionally withdraw funds once a payment has been finalised. If there’s been an error or miscommunication, we absolutely want to investigate and resolve it as quickly as possible.
Please reach out to us directly on 1300 111 211 (9am-5pm Monday-Friday) or send us a private message on hello@nectr.com.au with your details so we can look into this matter urgently.
We appreciate you raising this and the opportunity to make things right.
A once great power company that dropped the ball
For 3 years Nectr did a wonderful job, but then broke their app, dismantled their VPP, and removed my discounts without nary an email or an explanation.
They then ignored my emails for weeks, trapped my battery in their now dismantled VPP, refusing to remove it or reply to emails until I got my battery company to do it which took them 30 minutes.
Good riddance.
1 november 2025
Review zonder uitnodiging
Antwoord van Nectr
Hi James,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and the frustration caused by the changes and delays in communication. This is not the level of service we aim to provide, and we understand how disappointing this must have been after years of positive experience with us.
Your feedback is important to us, and we’ll be reviewing these concerns internally to ensure improvements are made.
We can see that you've also been contacted internally and are working through this issue with us.
We appreciate your honesty and the opportunity to learn from this.
This gives me energy
I was fortunate to have this product sent out to me for review and I’m pleasantly surprised by how it works. I feel so much energized throughout the day when I’m working. I don’t feel sluggish when I feel wake up in the morning and when I commute to work. I highly recommend checking out this product it’s great.
22 september 2025
Review zonder uitnodiging
Antwoord van Nectr
Hi Traves,
Thank you for sharing your experience!
You may be reviewing the wrong company here, but we're always happy to receive any positive feedback! Ha!
Have a great week ahead and let us know if you'd like to join Nectr for your energy needs :)
Was informed that I could not sign up…
Was informed that I could not sign up due to not meeting their credit requirements. You obviously need to be mortgaged up to the hilt and have frequently applied for credit to get a good rating by the company they use. Ridiculous!! You also can only sign up online and with either direct debit or credit card payment.
24 september 2025
Review zonder uitnodiging
Antwoord van Nectr
Hi Chris,
Thanks for taking the time to share this feedback with us.
Credit requirements are a standard part of the process for most electricity retailers, but we understand it can feel unexpected. If you’d prefer to avoid a credit check in the future, your electricity distributor may be able to suggest some retailers who don’t have credit requirements.
Additionally, we require payment information to be received in the sign-up journey. That said, we can accommodate other payment methods after sign-up (BPAY, Centrepay, Payment plans).
I can definitely understand that you've had a frustrating experience with Nectr thus far, so we'd be happy to chat with you on 1300 111 211 between 9am-5pm about what has occurred with your sign-up.
Lastly, we truly appreciate you taking the time to share your feedback — it helps us improve our processes and create a better experience for every potential customer.
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