i am getting constant e mails to review my experience. Payed for VIP or expedited order got lost had to buy alternative x mas gifts, showed up amonth and a half later. Im sure theres a lot of companys... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fast service, accurate results, fast shipping. A little bummed out that the new canvas frames are substantially thinner than the old canvas frames, but it is what it is.
Amazing product and top notch customer service. Definitely plan ahead for gifts - my first order came and was unfortunately the wrong print. However, quickly got in touch with owner on Instagram for a... Toon meer
I would definitely order again and would recommend Regal Pawtraits to anyone looking for a unique personal gift. I ordered a portrait of our family dog as a gift for my mom. Molly was a member of... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Regal Pawtraits creates regal renaissance-style oil portraits featuring pets and humans while raising awareness for homeless pets. Sustainably Made with Our Partners in USA, Australia, United Kingdom, and New Zealand.
Contactgegevens
Verenigde Staten
- support@regalpawtraits.com
- regalpawtraits.com
3,9
Goed
162 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Turned out beautifully
Turned out beautifully, so lifelike and stunning. Will definitely order from them again
23 oktober 2024
It's a Christmas gift for my wife
It's a Christmas gift for my wife. I know she will love it.
29 oktober 2024
Wonderful pet portraits
I’ve had two cat portraits made, and they were adorably portrayed. I will continue to use this service as long as they are in business.
22 oktober 2024
I was very impressed
I was very impressed. The dog really looks like mine son's dog. It will be a nice present for my son for Christmas
18 oktober 2024
Your service very good
Your service very good, and your pictures perfect! Boris Miretsky, West Bloomfiel, MI.
30 september 2024
Great company to deal with
Great company to deal with. The picture arrived quickly after I approved the proof. It is really nice.
10 september 2024
It was better than I could have…
It was better than I could have imagined it would be. Took no time to receive it
10 september 2024
We love it!
We love it! Service was quick and the portrait is perfect. It will make a great gift for our son and his wife.
3 september 2024
Great resemblance of a Royal…
Great resemblance of a Royal character....with a chheky animal face!
2 september 2024
I've never seen such an unprofessional…
I've never seen such an unprofessional photoshop work!
How do you dare to charge money for this rubbish?!
Totally unsatisfied and want my money back!!!
23 juni 2024
Antwoord van Regal Pawtraits
Hi Irina, we’re genuinely sorry to hear that you were disappointed with the final portrait.
We do want to provide some context, as our records show that your order went through several rounds of proofing and revisions. You requested changes to the background, removal of the title, and adjustments to make the head placement look more natural, and our artist provided updated proofs in response to that feedback.
A third revised proof was then sent on 17 June. When no further response was received, the proofing system automatically approved it on 21 June.
Our proofing process is designed specifically to give customers the opportunity to request changes before an order moves forward, and we’re always happy to continue refining the artwork when feedback is provided.
We’re sorry that the final result still did not meet your expectations, but we also want to reassure future customers that this order was not completed without consultation — multiple revisions were made based on the feedback received, and the final proof remained available for further comments before it was automatically approved.
Great customer service!
20 juni 2024
The product turned out great
The product turned out great. It was a gift and my friend loved it.
I would have given 5 stars but I uploaded 2 pics hoping to compare them and pick the best but was only sent one to preview. It looked good though so I went with it
21 juni 2024
Very nice picture
You made a very lovely picture for us. My wife was very suprises. We will enjoy it for many years.
28 juni 2024
The final product was amazing
The final product was amazing. I had to send in a few more pics to get it right. They were quick and do exceptional work~
3 juni 2024
An excellent product and service
An excellent product and service. Very pleased with my dog portrait
16 mei 2024
Pawtraits IMPECCABLE
Regal always delivers amazing portraits and captures essence of all of the photos I send, fast delivery amd great rewards for video reviews. Great company at what they do!!
23 mei 2024
Fun gift
Fun gift! They had some trouble communicating with costumers when they launched but they ended up giving me my fast shipping money back for arriving late. Gift is perfect though!
29 november 2023
Review zonder uitnodiging
Great picture to laugh and cry with
My daughter lost her dog in a sudden emergency, with no time to prepare. She was devasted so we got her dog in a regal costume. She cried and laughed simultaneously, but they now have that picture hung next to his urn. They will always remember him, and his attitude perfectly matched the picture.
24 april 2024
Poor customer service
After I approved the proof I changed my mind and wanted to alter it. I sent an email to customer service requesting this change and asking if it could be done.
I never got a response . And it showed up unchanged to how I requested.
A reply would have been nice.
13 mei 2024
Antwoord van Regal Pawtraits
Hi Karalee,
We sincerely apologize for any inconvenience you experienced and appreciate you taking the time to share your feedback. We understand the frustration of not receiving a response when seeking changes to an approved proof.
It's important to clarify that our process stipulates that once a proof is approved, it proceeds directly to printing. We regret any misunderstanding regarding this policy, and we apologize for not communicating it more clearly in our emails. We're committed to improving our communication channels to ensure better clarity for our valued customers in the future.
Please know that we take your feedback seriously, and we're here to assist you further.
We would like to make things right for you and will gladly send you the changes requested after proof approval digitally at no cost.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we address this matter. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust and satisfaction.
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