Aftermarket battery installed without disclosure — customer service deflects all questions
The phone arrived in good physical condition — no complaints there.
However, I ordered the Standard battery option. Upon first boot, iOS immediately showed 'Battery Unable to be Verified' and 'Unknown Part' warnings. An aftermarket battery is installed, with zero disclosure at the time of purchase. The product page only states 'battery capable of maximum performance' — no mention of aftermarket parts.
Important warning for others: do not pay for the +€35 'new battery' upgrade either. Based on my research and other customer reviews on their own product page, the Standard option already contains a replaced cell — the upgrade option appears to be a revenue trick.
I repeatedly requested the manufacturer name and EU certification number of the installed battery, as required by EU Battery Regulation 2023/1542. The response: 'all available information is on the website.' They cannot or will not disclose it — despite the fact that aftermarket cells vary enormously in quality, and some are known to swell and damage the device.
Customer service consists entirely of confident template responses with no real resolution offered.
The phone is in use as of now — if further issues emerge, this review will be updated.








