Very Disappointed. I have had many discussions with this company so two stages have been completed and initially they came across as sincere. It has taken effort courage for me to reach out and f... Toon meer
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Lees wat reviewers zeggen
Relative Connections becomes ex connections after you give them your money, you cant get any replies or contact whatsoever, I don't believe a reliable company worth their salt would completely disap... Toon meer
I wasn't sure if this would work. After all it was 1968 since I last saw the person that I wanted. Relative connections were brilliant. Found her, sensitively connected us back together. We're emai... Toon meer
Relative Connection, found them so polite and caring, and put one at ease with on pressure. Keep one well informed, located my daughter in two days, after apart for 30 year. Life is so fantastic n... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Relative Connections Limited
Geschreven door het bedrijf
Relative Connections is the UK’s leading Tracing Agency.
With a difference! We find your exact person the right way.
Since 2008 we have provided the most in-depth, ethical, and trusted people tracing service to over 21,000 people across the UK and beyond.
What makes us different is we don’t just provide you with an address for your person. That’s the start of your journey not the end.
So, once we’ve found your exact person, we include a supportive intermediary service, meaning when you’re ready to contact your person, we’ll help you to do that too.
We offer a range of tracing services including,
- Finding a lost family member
- Finding long lost friends
- Genealogy Research
- Beneficiary tracing
- Debtor Tracing
- Finding owners of unregistered land
Your search can be tailored to your exact needs.
Every search starts with a first step. So, we would encourage you to call us today on 0113 2825900
Our professional team can answer any questions you have and provide you with a no obligation quote.
The team are trained in data protection, GDPR, Counselling and Safeguarding.
Whomever you need to find, Relative Connections will get you the answers you’re looking for.
Book a consultation todayContactgegevens
28 Marsh Street, LS26 0BB, Rothwell, Leeds, Verenigd Koninkrijk
- 0113 2825900
- info@relativeconnections.co.uk
- relativeconnections.co.uk
3,3
Gemiddeld
1K reviews
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Heeft 28% van zijn negatieve reviews beantwoord
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I had to pay the second payment in 4…
I had to pay the second payment in 4 days it had been passed to intermediary to quick then I took 3 weeks I phoned I& they said its been completed so I thought that was it they learnt going to do any thing 4 me they then said they are waiting for my letter so I wrote
my letter & posted to leeds unfortunately it wasn't good news. They said they will leave the door open 4 my son if he changes his mind in the future.
16 juli 2024
Antwoord van Relative Connections Limited
Hello Paula
Thank you for your review.
I do appreciate the result was disappointing but we do have to respect the decision of the people we contact.
The search was completed quickly due to the amount of information you were able to provide but the intermediary stage is dependant on how quickly the subject of the search responds and how long they ultimatley take to make a decision.
Our door will always be open to him and a call will always be welcomed should he ever have a change of heart/circumstances and feel ready to have contact directly.
We wish you all the best and thank you for choosing us to carry out this very important work on your behalf.
Warm regards
Sue
Exceptional company
Not the outcome I would have wished for but no fault of Relative Connections. They did a great job.Found them fast and wrote to them.Sue was lovely.I especially liked her because she is honest.Great Organisation.
3 juli 2024
Antwoord van Relative Connections Limited
Hello
Thank you for your very kind review. It was always lovely to speak to you and we would like to thank you for entrustuing us with the very special work you asked us to carry out on your behalf.
Please do not hesitate to get in touch at any time if you ever need further assistance.
Warm regards
Sue
Family Finding with Relative Connections
From the start of my enquiry with Relative Connections, they responded immediately, with clear explanations of the process, time scales, their experience in family finding and their charges for work undertaken in the UK and abroad.
Once I agreed to proceed with them, my family finder contacted me without any delay. From then on she kept me updated throughout the process, shared information and her experienced opinion on relevant issues. She always responded promptly to calls and messages. Communication was excellent; I started the process when I was on a visit to the UK, and telephone calls continued with ease after I returned to my country of residence.
It was a complicated search, however she reassured me that they had undertaken such complicated searches before, and to my pleasant surprise she found the family member I was searching for in just 5 weeks.
I can highly recommend Relative Connections for their professional service.
21 juni 2024
Antwoord van Relative Connections Limited
Hello
Thank you for your lovely review of our service. I very much enjoyed working with you and whilst it was a challenging search I do love a challenge!
I was delighted that we were able to identify and locate your relative and consequently put you in touch.
From myself and the team we would like to wish you all the very best for the future and please do not hesitate to get in touch if we can ever offer further assistance.
Warm regards
Sue
Helpful fast and supportive service.
Very quickly found the person I was looking for with limited information.
Sensitively handled the correspondance.
I was worried that I was spending a reasonable sum of money on a company I had not heard of, but they did everything that had been agreed and did so rapidly and gently.
27 juni 2024
Antwoord van Relative Connections Limited
Hello
Thank you for kindly sharing your experience with our service.
We were happy to assist and please do get in touch if we can ever be of further assistance.
Kind regards
Sue
Family Connection
Relative Connection did an excellent job of tracking down a lost relative from over 50 years back, including the complication of the individual having changed their name in the meantime. We are very pleased with the outcome.
14 juni 2024
Antwoord van Relative Connections Limited
Hello
Thank you for your review of our service.
We were delighted to assist you and would love to hear from you if you ever need further help.
Take care
Warm regards
Sue
The service provided was both professional and efficient
The service provided was both professional and speedy; the advisor was kind and sympathetic and was able to successfully make contact with my long lost friend.
24 juni 2024
Antwoord van Relative Connections Limited
Hello
Thank you for taking the time to review our service and share your experience.
We were happy to be able to help and very much enjoyed working with you.
Take care and do get in touch if you ever need further help.
Warm regards
Sue
The staff were great
The staff were great, keep you up dated, very helpful
Would recommend them 👌
14 juni 2024
Antwoord van Relative Connections Limited
Hello
Thank you for taking the time to leave a review and for your very kind words.
We were very happy to assist you and do let us know if we can ever be of further assistance.
Take care
Warm regards
Sue
Excellent
After a few failed attempts with other services, I contacted Relative Connections and I am blown away with the service and results. Sue from the outset was brilliant. Any concerns I had were put at ease and the customer service throughout was faultless.
21 juni 2024
Antwoord van Relative Connections Limited
Hello.
Thank you for entrusting us with this very important work and for taking the time to leave your review.
It was my absolute pleasure to assist and I was delighted that we were able to locate your person and to be able to make arrangements for you both to speak.
I very much appreciated you updating me to let me know the call was successful and we are very happy for you.
Please do not hesitate to get in touch if we can ever be of further assistance.
Warm regards
Sue
You're told what to expect from the…
You're told what to expect from the start. Honest, friendly, very helpful, no hidden extras.
They take you through each step as you go. Couldn't recommend them enough.
14 juni 2024
Antwoord van Relative Connections Limited
Hello
Thank you for taking the time to review our service.
We were very happy to be able to help and delighted at the lovely outcome.
We wish you and your family much happiness in the future.
Warm regards
Sue
Great Service
Clear and timely communication on updates of my contact request. Each department played their role which made the whole search more efficient. Felt like a very professional service, which made contact somewhat less awkward.
14 juni 2024
Antwoord van Relative Connections Limited
Hello
Thank you for taking the time to leave a review.
We were very happy to assist you and please do not hesitate to get back in touch if we can ever be of further service.
Kind regards
Sue
Not every supplier demonstrates good…
Not every supplier demonstrates good will and caring, the final need is for a reliable delivery service and some deliveries by unscrupulous “stand back and throw” drivers causes disappointment
7 juni 2024
Review zonder uitnodiging
Antwoord van Relative Connections Limited
Hello
Thank you for your review. We appreciate you entrusting us with this work on your behalf.
Kind regards
Sue
they contacted me by post asking for me…
they contacted me by post asking for me to contact them by phone there number is constantly engaged I tryed 26 times over for over 2 hours this company just cant be botherd I must asume they have taken somebodys money sumwhere down the line but if they cant be botherd to folow up why should I?
No the number was dialed corectly a message then tells you the name of your company it goes on to offer 3 choices after selecting any of the 3 options
it then gives the engaged tone before cutting of after 33 secs and it's exactley the same this morning
Thanks for the reply but untill I find out moor about this my number and email address will be withheld for security reasons.
Thank you Sue
as I stated before my number and email are witheld for security reasons and I use 3 so untill your providers are able to rectify the isue I will be unable to assist your enquirys .
20 mei 2024
Review zonder uitnodiging
Antwoord van Relative Connections Limited
**UPDATE** 1.00pm 11/06 - Hello, we are happy to confirm that our telephone providers have now been advised by your mobile network three that the issue has now been fixed. Therefore you should now be able to contact us anonymously from your cell phone. Our providers and BT confirmed that the issue was with the three network and therefore a solution was not in our control. We look forward to hearing from you.
Kind regards, Sue
**UPDATE** 4.30pm 21/05/2024
Our telephone providers have identified that the issue appears to affect only mobile users on the 3 Network calling anonymously. At the moment they are still working to fix the issue.
Therefore if you are using the 3 network and are able to call in witheld from any number not on this network you should be able to reach us without issue.
At this moment in time I have no update on when the issue will be resolved for those using the 3 Network.
Thank you for your patience whilst our telephone providers work to fix this issue.
Kind regards
Sue
Hello
I am sorry to hear that you couldnt reach us yesterday and that you have had the same difficulty today.
Thank you for confirming that you do have the correct number. We have reported this to our telephone provider who is currently looking into this as we had not had any unanswered calls at the time of your edit. It appears that, as the calls are not coming through to any department they are not registering on our daily call logs but have been identified on our inbound records register.
It appears that the issue relates specifically to calls being made from witheld/anonymous numbers and that inbound calls (certainly yesterday) from anon numbers experienced a loss of connection when selecting a department.
I am waiting to hear back from our providers with confirmation that the issue is fixed but that should NEVER happen and so if you call and this happens again then the issue is not yet fixed. Therefore I apologise for the inconvenience. If you email and provide a telephone number I will be happy to call you. I assure you that your number will be used only for the purpose of returning your call and will not be shared with anyone.
Alternatively if you are able to call from a number that is not witheld then you should not experience this issue. The only other alternative is to call back in a day or two and hopefully the issue will be fixed. We apologise for any inconvenience and/or distress this may have caused and appreciate you letting us know of this issue. Please know that your call is important to us.
I assure you that we care very much about speaking to people we have written to. We also incude an email address as it isnt always convenient for people to speak to us during our office hours and will always accommodate anyone who takes the time to respond to us.
You can also email us on info@relativeconnections.co.uk and we will be happy explain why we have written.
Thank you again for bringing thsi matter to our attention and we assure you that this is a technical issue and is not reflective of our usual service.
Thank you
Sue
Thank you - I do appreciate you wishing to withold your telephone number/email address for the time being and therefore if you could please bear with us whilst the problem with our telephone service is being investigated and try again in a couple of days. I'm unsure if the issue is universal across our service or if it is just on the main office number. Please feel free to try my direct line which is 01134362825.
Once again thank you for bringing this matter to our attention.
THESE ARE A LEGITAMATE FIRM WHO FOUND…
THESE ARE A LEGITAMATE FIRM WHO FOUND THE PERSON I WAS LOOKING FOR SO I AM VERY HAPPY.WOULD DEFINATELY USE THEM AGAIN AND A SPECIAL THANKS TO SUE HARRISON WHO WAS SO CARING.THANK YOU.TONY
2 mei 2024
Antwoord van Relative Connections Limited
Hello Tony
You are very welcome, it was our pleasure and I hope all is well with you.
Thank you for choosing us to carry out this very important work on your behalf and please don't hesitate to get in touch if we can ever be of further assitance.
Take care
Warm regards
Sue
Feedback
Absolutely invaluable support from the team at Relative Connections. They pieced together a very complicated family tree going back to the 18th century...and tracked down two living relatives and persuaded one of them to connect with me directly, which led to wonderful revelations...all thanks to Josh and Sue at Relative Connections. Fantastic service.
29 april 2024
Antwoord van Relative Connections Limited
Hi Jim
It was an absolute pleasure to assist and such fascinating research too! We were delighted that you finally got to showcase your hard work to at least one descendant, a truly wonderful outcome.
It was genuinely lovely to work with you and should you ever need our assistance in the future then please do get in touch.
We wish you every success with your future endeavours.
Take care.
Warm regards
Sue
I took ages to make the decision to ask…
I took ages to make the decision to ask Relative Connections to help me.
But wish I had done it sooner.
They found my old school friend, from over 40 years ago, in days, and we were in contact within a week.
Every person at every stage of the process was brilliant.
Would definitely recommend this company to anyone searching for an old friend.
Thank you so much Relative Connections
10 april 2024
Antwoord van Relative Connections Limited
Hello
Thank you for taking the time to leave a review of our service.
We were so happy to be able to assist you and your old friend get back in touch and even happier to be able to conclude it so quickly for you.
We do hope that you are enjoying catching up on the years gone by.
Please do get in touch if we can ever offer any further assistance.
Warm regards
Sue
Excellent service and friendly staff…
Excellent service and friendly staff who showed support.
30 april 2024
Antwoord van Relative Connections Limited
Hello
Thank you for taking the time to leave a review of our service, we very much appreciate it.
It was a genuine pleasure to assist you and please do get in touch if you ever require further assistance.
Take care,
Warm regards
Sue
Exemplary service
Relative Connections did everything I expected of them in an exemplary fashion even if the eventual outcome was not what I hoped for. It was no fault of theirs.
30 april 2024
Antwoord van Relative Connections Limited
Hello
Thank you for kindly leaving such a lovely and positive review about our service.
I know how disapppointing the outcome was and I only wish we had been sharing a more positive conclusion with you.
It was a pleasure working with you and please do not hesitate to get in touch if we can ever be of further assistence.
Take care,
Warm regards
Sue
They persevered with me when I couldn't…
They persevered with me when I couldn't decide what to do. Always tolerant, helpful and polite, they kept me informed of progress at all times. The search was completed quickly and I was supported by a counseller at all times. Thoroughly deserves 5 stars
29 april 2024
Antwoord van Relative Connections Limited
Hello
Thank you for taking the time to share your experience and review our service. It was important that you proceeded when you were ready and so we were happy to support you in the interim.
Thank you for choosing us to carry out this very imporatnt work on your behalf, we enjoyed working with you and please do get in touch if we can ever be of further assistance.
Warm regards
Sue
Difficult query, promptly sorted
I suspect our query was not as easy as many because we had no actual connection to the person we sought so could give forename and surname and that was about that. Even so, the answer was full and prompt and as well as that, the staff are super friendly. I would recommend them to anyone with someone to find.
18 april 2024
Antwoord van Relative Connections Limited
Hello
Thank you so much for taking the time to review our service.
Your search requirements certainly presented us with a challenge, but we do love a challenge and so we thouroughly enjoyed following the clues and solving this one.
We wish you all the best and please do not hesitate to get in touch if we can ever be of further service to you.
Warm regards
Sue
Exceptional service
Every communication was super quick and very well managed. All the staff I spoke to were very considerate and kept me informed along the way.
I couldn’t recommend them enough for the service I received, thank you
27 maart 2024
Antwoord van Relative Connections Limited
Hello
Thank you for taking the time to leave a review.
We were very happy to be able to assist you with your search and to mediate in arranging contact. We do hope all is going well and wish you all the best for the future.
Please do not hesitate to get in touch if we can ever be of further assistance.
Warm regards
Sue
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