Great communications for issue we had with our slide out bin. Covered under a warranty claim, the company sent out the replacement frame as soon as it was in stock. No hassles or chasing up. Thanks fo... Toon meer
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Lees wat reviewers zeggen
Teriffic service and quality item. Had organised an in store pick up of the sink but had it personally delivered by a staff member that lived close to my home! Highly recommended
Rubbish bins ordered were fit for purpose: Domestique PLUS 34L Twin Slide Out Concealed Waste Bin with Soft Close - 300mm Cabinet. Bins were received complete and in about three days. I took my ti... Toon meer
Bedrijf heeft geantwoord
We ordered a granite sink but unfortunately it arrived with some damage (transit from Vic to Qld). A few photo's and an email were sent to the store and less than 2 hours later a replacement had been... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bathroom, Kitchen, Storage, Lighting, Garden & Irrigation, Home Theatre, and Flooring
Contactgegevens
49-51 Mills Road, 3195, Braeside, Australië
- (03) 9544 3003 or 1800 RENOSTORE
- service@renovatorstore.com.au
- renovatorstore.com.au
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quality Products at a Reasonable Price
Great product, fantastic price, easy to order and delivered within a reasonable time. Very happy with our new sink.
20 februari 2026
Antwoord van Renovator Store
Thanks for the great review! We're so glad you're happy with the price and quality of your new sink. Our team works hard to ensure a smooth 'order-to-delivery' experience, and we're happy we hit the mark for you. Happy renovating!
I bought 2 x 900m LED round mirrors for…
I bought 2 x 900m LED round mirrors for my reno. They arrived promptly & without damage. I can't wait for them to be installed once we've finished. I think they're going to look amazing
12 februari 2026
Antwoord van Renovator Store
Thank you so much for your 5-star review!
We’re really glad to hear your LED mirrors arrived quickly and safely. It sounds like an exciting renovation project, and we’re confident the mirrors will look amazing once installed!
We truly appreciate your support and hope everything goes perfectly with the rest of your reno.
If you need anything else, please don’t hesitate to reach out. 😊
Renovator were good to deal with and pantry is good.
Renovator were good to deal with and communication was very good. The pantry we purchased (Elite galley pullout) was good value for the price paid and build quality is good. The reason why I didn't rate the experience 5 stars, was because the pantry comprised of 3 individual packages which were "split delivered" by the freight company, which all took 2 weeks to deliver from Melbourne to WA, which is also a bit slow.
11 februari 2026
Antwoord van Renovator Store
Thank you for your review! We’re glad you’re happy with the pantry and our communication. Sorry for the split delivery — we know it can be a bit inconvenient. We really appreciate your feedback!
Antwoord van Renovator Store
Thank you for taking the time to leave a review. We look forward to helping you with any future projects!
The shipping delivery was very fast
The shipping delivery was very fast. The product itself is a good quality and it was hassle free transaction.
9 februari 2026
Antwoord van Renovator Store
Thank you for your great review! We’re glad you’re happy with the fast delivery and the product quality. We appreciate your support!
BUYER BEWARE!
BUYER BEWARE!! I am extremely unhappy with the product support I received. When my builder/plumber opened the carton containing our new ceramic sink, they discovered a crack in it. Renovator store refused to replace it or reimburse me (over $600!!) because we received the carton before Christmas - but because of Christmas shut down it wasn’t opened till mid January. They referred me to their policy contained on the email invoice and carton …on a building site missed this/unheard of…where the carton had to be opened and inspected within 24 hours to make a claim. In other words there was NO PRODUCT SUPPORT and I got the feeling that there is not much faith in these ceramic sinks arriving intact… THEN WHY SEND THEM? A warning to THIS effect should be made at the time of ORDERING!!! such as “these products do not travel well” BUYER BEWARE!!!!!
26 december 2025
Antwoord van Renovator Store
Thank you for your feedback. We understand how receiving a damaged item can be frustrating, and we empathize with your situation.
For fragile items like ceramic sinks, we clearly mark the cartons with red “Fragile” stickers and highlight on the invoice that inspection must be completed within 3 days of delivery. This policy ensures any damage can be reported promptly so we can provide a replacement or refund. Unfortunately, as the carton was not opened within this period, we were unable to process a refund or replacement.
We take product quality and transit packaging seriously to minimize the risk of damage. We appreciate your feedback and will review ways to make our handling and inspection instructions even clearer for future customers.
We always recommend opening and inspecting fragile items immediately upon delivery to avoid situations like this.
Perfect
Wedge Wire shower drain grate - Perfect fit and quick delivery to country W.A. Thanks.
29 januari 2026
Antwoord van Renovator Store
Thank you for your 5-star review! We’re so glad to hear the Wedge Wire shower drain grate was a perfect fit and that it arrived quickly to W.A. We really appreciate your support!
Antwoord van Renovator Store
Thank you so much for your amazing review! We’re thrilled to hear you’re happy with both the product and our service. Your support means a lot to us!
30 litre two bin waste drawer system
Immediate attention to my order which was quickly delivered interstate. Very happy with their service.
Of the product, I found it difficult to easily remove the small rear waste bin without over-riding the outer, track stops. This was caused by the top of the bin system being covered by my bench overhang. The large front bin extracts easily but the rear, small one cannot be removed without extending the frame and tracks outwards. Not insurmountable but a nuisance that other purchasers should be aware of.
Otherwise, the product is exactly what I was looking for, well made, strong and generally serviceable.
11 februari 2026
Antwoord van Renovator Store
Thank you for your 5-star review! We’re so glad your order arrived quickly and that you’re happy with our service.
We appreciate your feedback about the small rear bin. Bench overhangs can sometimes make it tricky to remove, and your note will help others plan better.
We’re happy to hear that overall the bin system is strong, well-made, and exactly what you were looking for. Thanks again for sharing your experience!
scant installation instructions
the installation instructions with the fold away ironing board were very scant
2 februari 2026
Antwoord van Renovator Store
Thanks for your review! We’re sorry the installation instructions weren’t very clear. We appreciate your feedback and are working on improving them. If you need any additional guidance, please don’t hesitate to reach out—we’d be happy to help.
Bought the sink twice accidentally and…
Bought the sink twice accidentally and they were able to refund it straight away. Also, bought it on a Monday public holiday, then 2 days later the package was already delivered.
9 februari 2026
Antwoord van Renovator Store
Thank you so much for your 5-star review! We’re glad we could quickly assist with the refund and that your order arrived so promptly, even over a public holiday. We truly appreciate your support and hope to assist you again in the future.
Antwoord van Renovator Store
Thank you :)
Good experience
Easy order process: prompt delivery; good quality product. Installation assistance available.
6 februari 2026
Antwoord van Renovator Store
Thank you for your 5-star review! We’re glad to hear you found the ordering process easy, the delivery prompt, and the product quality up to expectations. We’re also happy to know our installation assistance was helpful. We truly appreciate your support.
Antwoord van Renovator Store
Thank you for your kind review!
Promt service and delivery
28 januari 2026
Antwoord van Renovator Store
Thank you for sharing your experience!
Antwoord van Renovator Store
Thank you for your kind review!
Antwoord van Renovator Store
Thank you for your kind review!
Pool surround drain It arrived on time and it’s a great…
It arrived on time and it’s a great product measured and fitted exactly how I wanted it Good job
10 december 2025
Antwoord van Renovator Store
Thank you for your kind review!
Antwoord van Renovator Store
Thank you for your kind review!
No issues with the Renovator Store…
No issues with the Renovator Store itself, the manual with the product had issues, mainly the measurements of how far to set back the unit in the cabinet, I had to add 10mm onto the stated measurements to get it in the right spot.
22 januari 2026
Antwoord van Renovator Store
Thank you for your feedback! We’re glad to hear you had no issues with The Renovator Store. We appreciate your note about the manual and measurements—it helps us improve our instructions for future customers.
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