Rent-A-Center Reviews 

I am so happy that I found a good place where if you can build a good relationship and business relationship with there is nothing in the store would not do for you seriously Angela you are awesome and Britney and Ty. I love you guys. Thank you.

I purchased a bedroom set online from this location back in February. When it was delivered, the headboard arrived damaged. The delivery team noticed it first and assured me that it would be replaced within a week. That replacement never happened.
Since then, I’ve consistently made my payments on time. I currently have four items from this store: a living room set, a dining table, and a king-size bed that came with one nightstand and a chest dresser. However, due to a recent financial hardship, I wasn’t able to make the full payment scheduled for June 15. I reached out proactively and spoke with the store manager, Ricco, and we agreed I’d put down $100 instead. My monthly payment is $160, typically paid in biweekly installments.
On June 11, I discovered a new issue—the slats and stands on my bed broke during use. Upon closer inspection, I saw that the slats hadn’t even been screwed in properly. I contacted the store right away and was told someone would be sent to fix it. That didn’t happen. Three service appointments were set, and no one showed up for any of them.
While Ricco was on vacation, I spoke with the assistant manager who said there was a replacement bed available and it could be delivered Thursday at 1pm. Thursday came—no delivery. I called the store and spoke to Ricco directly. He claimed there were no beds available and that I couldn’t get a replacement because I was behind on payments by a week. That was frustrating because I’ve been dealing with an unresolved damaged headboard for months—and I’ve made every good-faith effort to stay current.
I explained to Ricco that I didn’t have a payment that day but I was working on it. He pushed me to give a date, but I couldn’t provide one without knowing for sure—I believe in being honest and not making false promises. His response? He became rude, cut me off mid-sentence, and hung up on me. Later, he told me the furniture could be picked up if I couldn’t commit to a payment date.
I reached out to corporate headquarters, and they said someone would call the store and get back to me. That follow-up never happened. And now? My bed is still broken, and I can’t even sleep on it.

am done shopping there once this bill paid. too long to explain.

I worked for store 0408 for RAC. It started off pretty decent at first but over time the habits of my boss and the ones he chose for management become an issue.

First off was the drug use and the dosing of drugs in employee drinks. Either as a joke or to "chill" out the manager was dangerous and uncomfortable to witness.

Second. In one occasion my boss and the DM agreed to steal money from a past due because they found out her pin to one of her credit cards. HR report brought nothing of this and swept it under the rug.

Third. To be a part of the culture and not be picked at you had to tolerate racist talk and slurs to be able to be liked there. If you didn't you were treated differently and like you weren't a decent human being.

Fourth. My boss had relations with all of his female employees or solicited nude photos of them at one point. HR didn't take this seriously either.

Overall rent a center in East TN is a dangerous culture and you have to either be a part of the problem or find your way out.

Dogshit of a company. Terrible products. Horrible workers and horrible service. This place is stinky and for the rats.

They never delivered my order said they did and would not give me my refund when I cancel and still trying to automatically withdraw money from my account on items I never received don't mess with them go to Aaron's instead

If I could give 0 I would, our family got called awful names, they are rude, aggressive. From the start of our lease was nothing but problems. Telling me I have to put insurance thru them on my electronics, knowing I don’t.
My husband had to get involved due to them calling me retarded, due to filing bankruptcy due to financial problems. We lost both cars this winter, which is why we no longer have the tires. They refused to make a deal to pay if off faster with them. So they got put in bankruptcy.
My advice, run to Aaron’s, they don’t treat you like dog crap, and are willing to work with you during hard times. They won’t called you awful names for hitting rough spots. Rent a center in WARSAW IN. IS THE WORST CUSTOMER SERVICE.

They were rude and dishonest. After asking about being given misinformation, we were told it was an it guy not a salesman. They treated my disabled dad terribly.

The service is not all that good they do not return phone calls when they say they are its been a week that I called an told them about my kitchen chairs , they was due to call me this week to let me know if someone was able to pick them up n fix them n here it is Friday a week an no one still has called me I know they say their short staff but common courtesy to let one know what is going on or hey Ms Morning we can’t do this week either but be quick to call when payment is late

me and my wife has been a customer of Rent-A-Center and what time Alabama for over two years now while we was dealing with the manager Jeremy for them two years we never had a problem one day he either quit or got fired and somehow my card numbers were erased from their file so 52 days later, I’m on the phone with Travis at the Wetonka store and supposedly the district manager said right there he hears me tell Travis I don’t know what happened on your end, but it comes out the same card every payment Travis said Robert the car payments have been erased that has nothing to do with me so we talk and he resets everything up and all my credits go towards my stuff and I think everything took care of. It’s great then another night we had this bad storm in Alabama. I took my family to a hotel when I came home the next day. my modem from spectrum had been a fraud. They gave me no problem. Send me a new one and to my surprise when I tried to cut on my 86 inch TV it would not come on. I tried another plug and another plug and it just wasn’t getting power so I called him because they’re supposed to be a guarantee you’re giving they tell me they won’t honor the guarantee till I pay him 300 and some odd dollars I told him I’m not paying you no money for broken material. They get mad hang up on me so I called them out make store in Montgomery, Alabama, where I speak to a gentleman named Wes, who in his best pretend black voice said F,,,you Brotha no I have never been in that store personally he couldn’t even tell you what I look like and wouldn’t he be surprised and know that I was a Caucasian male but I guess discrimination goes both ways so they have the district manager named Robert call me in which we argue on the phone because they wanna give me a 76 inch TV for the same price as my 86 inch TV I tell him about my computer fan that needs fixed I’d tell him about how I sent my last computer in and paid for it for six months without even having it. I told him about my kids bunkbed not taking mine. My son weighs 55 pounds every bottom bar that was spot welded and let me say not spot. Welding good has broke so I have to put a piece of plywood on it so his bag can go back on. I’ll tell him about how when the washer and dryer came did the lock was broke but luckily you can push down on the top and make it trick itself into believing that it’s not broke he asked me why I didn’t get a loaner when I sent my computer in to have it repaired because I was never offered one I bought and paid for things from the store. It was a good customer and what they did with a good customer or should I say two good customers was try to make their own revise to the situation when I ask him about Wes he said Wes said he didn’t say that, but you got me and my wife cause he’s on speakerphone who will hear that now he didn’t come straight out and call us a liar, but he did say his employee told him that he didn’t say that now we all know that them stores have video and audio recording in them it’d be simple to go back and listen to it, but instead district manager, Robert decided to say his employed, didn’t say that not straight I’ll say you and your wife are liars but if you believe him. then that makes us a liar so not only do I feel like Rent-A-Center discriminate against Black people they discriminate against anyone who sounds black. I’ve called corporate was no help. Robert called me back today just to argue with me and then they tell me I’ll hear from a director of operations named Tony in 24 to 48 hours now in my opinion the situation is a bad one here you have discrimination everything I’ve got from you so far has broke y’all haven’t honored y’all’s guarantee and you have a customer service line they can fix nothing so be careful if you’re thinking about renting from the Rent-A-Center off Mount Meigs Road, which I do not like I said I’ve never been in there one time I just called to get a manager because the manager in Wetumpka named Rodney or short Ron which the general district manager dude argued with me about names, was ugly to my wife so instead of me, dealing with someone that I already have harsh feelings towards I chose not to now I am waiting on this district manager, dude Tony to call me because there’s no resolve to the situation and the reason they were so mad is because I told him it’s a civil matter you’ll take me to court you’ll get a judgment against me. I’ll look at it and I’ll show all the broken evidence that y’all guaranteed to fix. my wife made the most sense why would I send my washer to y’all to repair it and it takes six months for me to get it back when is as simple as taking the lock click switch out and putting a new one in so if you think you can get help from the corporate office at Rent-A-Center, they do not care about their customers. They don’t care if you’ve been discriminated against if their employee says you’re a liar then even if you and your wife heard it over speakerphone not only will .

great customer service

Terrible. Experience. I purchased a large sectional sofa a few months ago using the 6 months same as cash option. I then learned that I would be moving and would not be able to accommodate such a large sofa, so I returned it. Due to having used the 6 months same as cash option and then returning the sofa within 6 months, I was told by RAC that I had accumulated $850 in credit. I was told that, while they could not give me a refund, I could apply the $850 toward my next purchase. However, when I attempted to do so, I was told that they couldn't credit me the full amount because that would be "giving" me the new sofa... They aren't "giving" me anything. I paid that $850 over above what was owed on the previous sofa.

Never do business with a Rent-A-Center! They are a total rip-off. Everything they sell is overpriced and takes advantage of anyone who cannot otherwise get financing.

I had written a couple of bad reviews on rent a center but retracted believing I was being too harsh . I felt ok about rent a center because the pmts were being taken directly from my bank account and all seemed well.
Well now they're harassing me over mystery late fees .
This is what's happened
I was promised a free week the day we opened the account but paid over 70 $ then each bi weekly pmt has been coming right off my card they're now harassing us over late fees . I don't owe them late fees so as bad as I hate it I'm going to our AG here in Alabama as well as my attorney to get this resolved . I'm not going to bad mouth them with lies I'm letting you decide based on truth of all I've stated here .

I purchased a used washer but new dryer in July they gave me 184 same as cash with my total 1326.30. I paid 250.00 first payment I've made 3 more payments if 200.00 each and another one of 250.00 I have till 1/23/2025 to pay the balance when I went to make a Dec. Payment I asked for pay off. They said pay off is still 800.00 Am I doing my math wrong?? I figured it should be no more then 300 really it should be less then that. Idk what I'm doing yet. I have till 1/23/25 to decide. I do there's no way I'm paying 800.00 more. So now I guess I'll be back at square 1 no washer or dryer and in the first place I only needed a washer. Now I'll have neither. I'll never get anything from a cent a center again. And make sure I get the word out to anyone that will listen so they too don't scammed.

ALWAYS QUICK AND ATTENTIVE. VERY KIND MEN. THEY WILL FIND WHAT YOU NEED WITH GOOD QUALITY AND BACKED WITH A GOOD PRICE.

This is absolutely the worst company on the planet. I am paying well over $1000 for a $400 washing machine. It’s funny they send you reminders for the payment on a regular basis but what they don’t tell you is there a scam with the six months same as cash I called to get a payoff and they told me my balance was two and change and after those payments were made they kept taking money out of the account so I called them and told me that they were taking additional payments because I didn’t make the payoff after the six months. They did not send an email or notice about that because that would’ve interfered with him stealing an extra six payments unjustified. Stay far far far far away from this company I don’t know how they’re still in business to be honest again the very worst company ever to exist.

I must make an addendum to this rating.
First and foremost this company is by far the most crooked that I have ever experienced in my 58 years of living. One of the regional managers contacted me by email and said they were going to get to the bottom of what was going on with the finance for scam they run at Rent-A-Center. In short I mean after you’re done paying for the item they don’t tell you that the item has hit the end and it’s paid for so they can tack on an additional 4 to 6 payments for absolutely nothing but greed. I’m sure t There’s other companies that may do the same thing but Rent-A-Center is the one I’m dealing with. And needless to say no matter how much I complain to the store that is the culprit it seems to be the same way with upper management probably all the way to the top. You Think that with such terrible ratings they would want to clean up their act but no money and greed is far more important it’s not like they’re not making enough money on the finance part of the purchase. They just outright want to steal several hundred dollars from your bank account to pay for their family vacations and luxury automobiles and posh homes. Well I ain’t down for that. I worked hard for what I’ve earned and I don’t need a company like Stealing it from me.

October 28th 2024 rent a center Lincoln ne delivered me a sofa and love seat set. My mate sat on the couch and 5 minutes later his whole right side shoulder and arm welted up with horrible welts. Come to find out the furniture was infested with bed bugs. The furniture was picked up nothing brought to replace which was a blessing. The District Manager Ron apologized profusely admitted negligence on behalf of of rent a center. This same person now has laughed in my face offering no compensation for my my lost job, bills in shut off status and numerous expenses.

This is now the second time complaining about the SAME thing. I purchased a mattress 10 months ago . First they lied about delivery had me leave work early 3x. Finally it was delivered 5 days late . 2weeks later the same delivery drivers are pounding at my landlords door I come out and there telling me I have to make a payment . My payment was already made I wrote a review I was embarrassed and taken back. Now 9 months later I’ve made every payment on time I have 4 left to go. I’ve asked to be taken off auto pay but they never disable it so I call and tell them what time I’ll be making payment. This past Saturday I had to leave work early I had an emergency. My landlord called an hour before I told them I’d be paying and says those men were here from rent a center. Ringing the bell and pounding on the door his wife is on hospice and they nearly scared her out of bed.he sent me the ring video I’m going to be sending to corporate . I called the store and I said my payment is due today I told you I would be making it online . Why are you sending people to my home . Putting all of my business out there ? The manager “adam” gave me some crap that oh there in the neighborhood anyway . This is the LAST thing I’ll ever purchase. Ever! And I will make sure this complaint gets to the people in charge . And next payment I’ll be paying it off so I never ever have to deal with them
Again terrible terrible way to act awful experience from beginning to end

I made an ACH payment to didn't go through on 08/24. I immediately went into the store and made my payment. A few weeks later I went back to the store to make my bi-weekly payment and was told that I had to pay a returned check fee, although hesitate about the fee I went ahead and paid it. My payment was due on 10/26 put I had to ask for an extension until Wednesday 10/29. Called into make a payment and was charged 157.00. Inquired why was my card charged that and was told I had to pay for the returned check in which I have already paid. I called the 1800 number online to try to get some clarification and they called the store. Instead of investigating the situation they went with the store explanation. Make it make sense

Quick friendly customer service friendly staff quick delivery