Renters Warehouse Reviews 

Six months in, and the management issues continue uninterrupted. Every month, we receive aggressive emails and phone calls claiming we owe rent, despite our portal clearly showing a $0 balance and paid status.
Management has proven completely incapable of fixing this simple recurring billing error. Dealing with false payment threats every 30 days is exhausting and unprofessional. We will definitely be moving at the end of this lease and cannot recommend this property management company to anyone.

Our tenant's lease renewal was due July 1st, 2026. The lead-based question was not allowing him to complete the agreement. Starting in late May, I called Richard Cain, the property mgr and asked him to contact the tenant. Several times a week, I would either email or leave a voice message, pleading with Richard to call the tenant. He simply wouldn't! In mid June, I called the home office, hoping they would tell Richard to do his job--that was a waste of time. The one and only time he did call, the tenant didn't have his computer, which he needed in order access the lease. This went on until the end of July--so there was no valid lease! It was irritating when we were told no other tenant had issues with the lead-based question--the fact is--our tenant did--so take 5 minutes and help him!
I called Richard's manager--Tim Emery--and our request, he refunded our management fee for June and July--although it took over a month. He also agreed to waive the cancellation fee since we are ending our association with Renter's Warehouse (which is now "Renosy")
The definition of crazy is doing the same thing and expecting a different result. Three years ago, we were going to use Renter's Warehouse and Gavin Kelly was to be the property mgr. A week before the lease was to start--Gavin didn't get the correct dates--despite numerous messages to him! We went with another company but came back to Renter's Warehouse--mistakenly thinking another property manager would be better.

If ZERO stars was an option, I would leave that.
This company is a snatch and grab that is just collecting application fees. The agents have zero communication skills and their website is awful. STAY AWAY

I put in an application on a home in Plano TX. Today is the day, and I still have not received any answers regarding whether I can rent this home. They claim to be a hassle-free company and to give verification on your application in 24 hours. This is a total Lie! I have contacted the leasing agent for this home over 3 times a day for the last 5 days. You think if their job is to lease homes, they would do a much better job of actually doing their JOB! I have given the company until noon today to provide me with confirmation, as I'll need to reschedule my movers and look for another property if I can't lease the one I've applied for. If by some miracle someone actually responds to me, I'll take down this comment regarding my experience. If this comment is still up, avoid them like the plague, as there's a real reason they have only 1.5 stars!!

This company is an absolute horror to work with. They make it extremely difficult to contact and actively avoid taking your calls. The website and portal are not user friendly and they have numbers out of service. I would recommend nobody use them and a leading company and warn potential tenants too find other services if able. The worst company I have ever done business with.

I try not to leave bad reviews (don’t have nothing nice to say, don’t say anything at all). If you’re looking at them to manage your property, run. I’ve been using RW since 2023; at first, it was excellent. Then it collapsed. My POC left without telling me, there was no maintenance POC, basically there was no one managing my property for a while, so I had to coordinate items myself, and yet they still charged fees! Even this year, they can’t even process a simple maintenance request - “oh, we lost that ticket,” or “that POC isn’t here anymore”. It is impossible to get in touch with anyone. I don’t even know who the POC of the day is as of today. We are so excited to end this agreement with them and find a competent firm.

Lehlut of Renters Warehouse Maryland is so Rude and inhumane!

I had a very disappointing experience with this rental company. Communication was essentially nonexistent from start to finish, which made everything more stressful than it needed to be.

One of the most concerning issues was that the homeowner somehow ended up with my personal phone number and would text me directly about things like her personal mail. That felt completely inappropriate and unprofessional.

Maintenance was also handled poorly. Repairs were nothing more than quick “band-aid” fixes that never actually resolved the problems. On top of that, the home was not properly cleaned when we moved in, which set a negative tone from day one.

It was also uncomfortable having the homeowner show up and personally watch repairs being done at the property. That lack of boundaries made the situation even worse.

Overall, this was a frustrating and unprofessional experience. At this point, I’m just hoping we receive our full security deposit back without additional issues. I would not recommend renting through this company.

Worst rental decision ever! These people are pure evil and should not be trusted! Trusting them could ruin your life. They are very unprofessional and 0 help when you need them. Turn around and walk away and find someone else who cares cause they sure don’t

If you are looking for a rental, stay away from Renters Warehouse. They made it very clear that the only way they would bother with answering basic questions was if we put in an application (this while telling us there were several already submitted). They want your application money and nothing else. Ryan Davis stopped responding because we had not put in an application yet - when we expressed strong interest in a home and should have been granted the decency of a response so we could better make a decision. That made our decision to never work with RW again. Horrible customer service. I can imagine how awful it must be to work with them as a tenant. Dodged a bullet.

The monsters who make up this companies realtors aren’t human. Over a $40 discrepancy in income they deny people, steal your application fees, and then let the house sit vacant for months! Not renting to an elderly female on ss disability that will be on the streets soon because of this disgusting company. I hope Trump breaks these scam companies up. People should own and sell they’re own homes and pick good renters using interpersonal skills. Numbers matter more than acquiring a decent tenant! Using this reprehensible company will only further the fall of home ownership in the U.S.A!
Avoid these scumbags at all costs!

They are hands-down the most incompetent, unresponsive, and disorganized property management company I’ve ever encountered.

-Unapologetic breaches of contract throughout the term of the lease from both them and the landlord.
-Communication is abysmal. You’ll send three, four, sometimes five emails just to get a single sentence back — usually days or weeks later, if at all.
-Our landlord flat-out told us multiple times that he regrets ever signing with them.
-Contractors refused to return for follow-up work, saying they couldn’t get paid or get anyone at Renters Warehouse to return their calls.
-Accountability does not exist. Every promise was empty. Every “we’ll take care of it” turned into silence.

If you’re a tenant, prepare for constant frustration and complete neglect.
If you’re an owner, prepare for your property, tenants, and reputation to suffer right along with you.

Although I had an appointment set up for my move in AND move out inspections, they didn’t show up. They took pictures and video when I was not present, therefore not comparing the two (move in/move out) and charging me for issues present when I moved in (thank goodness I also took pictures & video)
I feel by avoiding my being present, they just do & say whatever ever they want in order not to give your deposit back, and that is totally wrong because as I said, I had appointments that they did not show up for!!😡

They docked me for general wear and tear that most of was already present before I moved in (wood stairs worn, doorknobs etc.)

Their maintenance is horrible- it’s a huge process and super slow!!

DO NOT RECOMMEND

This company hides charges and doesn’t. Pay landlords the rent they collect. I’ve called and spoken to numerous people in renters warehouse and was told I would receive a call back. And did I not and I’m still waiting to get paid on the property I put three ther company. They have been paid and I haven’t been. It’s nice to rent my house out and not see a dime. It’s a sad world we live in the companies can take advantage of common people!!!!

Unacceptable move-in condition and ignored allergy concern

I recently rented a property through Renters Warehouse – Hampton Roads, and the experience has been very disappointing. The home was filthy upon move-in — dirty floors, surfaces, and worst of all, pet hair all over the house. I have a severe allergy to animal fur, which made it a serious health issue.

They sent me a cleaning receipt when I complained, but it was obvious the home had not been properly cleaned. I provided photos as proof and explained the health risks, but they completely ignored my messages for days.

This company clearly lacks responsibility and customer care. If you have allergies or expect a professionally managed property — be careful. I'm currently filing formal complaints with the BBB and Virginia Real Estate Board.

Renters Warehouse backs dishonest landlords and ignores documented evidence.

We rented a property owned by Quesia Miranda and managed by Renters Warehouse. After we moved out, they charged us over $5,000 in alleged damages and withheld our entire $2,685 security deposit — even though every single charge was proven false by their own inspection records.

The move-in inspection video, recorded and provided by Renters Warehouse, shows the damages were all pre-existing. Despite that, both the landlord and Renters Warehouse have refused to acknowledge their own evidence. One of the most outrageous claims was that we “stole a custom sink grate” — yet it’s clearly shown in the move-out inspection photos.

Rather than intervene or act honestly, Shannon Ross, their representative, actively supported these false charges. Renters Warehouse has shown zero interest in fairness, due process, or protecting tenant rights.

We’re pursuing legal action, but wanted to warn others: this company is unethical, biased toward landlords, and will not hesitate to support dishonest claims to protect their business relationships. Rent through them at your own risk.

Renters Warehouse is a scam Property Management company so Beware. Stay away because they rented a property in Scottsdale Az that wasn't healthy or safe. They have tons of lawyers and own the courts in Maricopa County.

Oh where to begin..... 200 lease renewal fee each time lease is renewed no matter for how long when literally only the date on the lease is changed.....refusing to pay for a door/frame to be fixed due to someone obviously trying to break in, with their excuse of "we get alot of calls about this type of issue and it is commonly after a domestic dispute" BS, refusing to admit there is a mold/mildew problem as my furniture is ruined, now not being able to renew lease because my roommate fussed at a vendor for not wiring fans up correctly, leaving a mess, and taking an Amazon and other special light bulb with them and was only trying to get them back and the fan/lights wired correctly. They falsely stated in an email due to "ongoing violations of this policy" ( a policy saying basically no abuse of any kind). This was 1 time and only because the vendor lied to my roommate so he talked back. Oh and rent WILL be raise upon each renewal just FYI.

Oh where to begin. The only positive experience when dealing with Renter's Warehouse was their receptionist, Ann Marie. She was always helpful and kind.

Their application process was ridiculous, but we were moving cross country so we needed to find something rather quickly. Since we were in transit to VA on the day our lease began, my family opened the home for us. Upon arrival, the home was filthy, the toilet was filled with black water and the carpets had not been shampooed. We were told all of this had been completed prior to our lease beginning. We contacted RW to state our concerns and were told there was nothing they could do. This is unacceptable and extremely bad business. My mother and sister ended up cleaning the home on their own. With much persistence, they took $125 off our 2nd month rent as recompense. (to have a 1320 sq home cleaned properly it is $200+) The home was in no way ready to be rented.

We soon began having issues with the refrigerator, which was disgusting and had a manufacturer date of 1994. It was in very poor condition. The door rails were replaced with bent pieces of metal rods and duct tape...yes. duct tape. It had a hard type staying at adequate temperature so we were having to throw away perishable food. We requested a replacement and were denied. We were told that they would just replace a part....a part that the appliance company had to order because the refrigerator was so old. We waited, and waited, and waited. We heard nothing. So we purchased our own refrigerator so we had a working appliance.

There were many items on our move-in checklist that needed to be fixed, but were ignored...ex windows did not lock properly, mold in the shower tiles and poor caulking job, damaged counter tops and flooring. The list goes on and on. I doubt this checklist was even read. The home was definitely NOT worth the amount we were paying in rent.

There is so much more I could mention, but it seems as though all of tenants have had the same aggregating, unprofessional experiences with RW so I shall skip to the move-out process. We were told in no uncertain terms that we were NOT to patch any nail holes, paint etc. The home must be professional cleaned and carpets shampooed and we must provide receipts. Which we did, and it looked 1000% better than when we moved in. We were informed that RW would be deducting $1400 from our deposit because they needed to patch nail holes and paint. Interestingly enough, the photos on the rental re-listing showed nail holes on the walls. Hmmmm......looks like they did not patch nail hole or paint the home....so our deposit was stolen.

If you are looking for common courtesy and mutual respect, do not rent from Renter's Warehouse. Truly the worst rental company we have ever dealt with.

Absolutely terrible!! Do not facilitate any relationship between owner / Tennant issues at all. They never actually speak to the owner when u have an issue they only send emails but say they talked to them. Take the money and run... Don't tell or give you full disclosure in the house. If the owner doesn't feel like repairing something your screwed. The maintenance does nothing to do any repairs because owner declined to authorize them. So you live with busted windows, doors,heating issues you name it . They do not give a crap at all.want you to sign a walk through acceptance via email when you never got an actual walk though and we're able to note damages or problems.
Dont give or want you to be able to upload any pics of damages to your file for record. Leasing agent won't respond to tell you where to send pics
But they will email you looking for a 5 star fn review.
It's all a big money grab with below standard help or support for the Tennant.