I've just completed a buildings insurance inquiry and I have to say what an absolute ray of sunshine to deal with these people. In an otherwise grey, glass half empty and computer saying NO industry t... Toon meer
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I've been using Rentguard for over a decade. they are always helpful. Their reminders always arrive in plenty of time. On the phone, their agents are always helpful & positive, and know their products... Toon meer
Bedrijf heeft geantwoord
Great customer service by Daniel who spent a lot of time dealing with my quite complicated insurance needs. Nothing was too much trouble & he was always available by email or phone at times convenient... Toon meer
Bedrijf heeft geantwoord
Kendall Bowskill deserves a platinum medal the size of a frying pan. She has been very patient with the multi product bought for a number of properties. She has been a real gem, please let here know h... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Rentguard is a London-based company engaged in bespoke solutions to insurance brokers and letting agents for the residential and commercial property markets. We are renowned within the industry for excellent customer service and our ability to form and develop mutually beneficial partnerships. We pride ourselves on our proactive approach; continually reviewing our offering to provide some of the best products in the market today.
Contactgegevens
Jacob's Well Ln, WF1 3NT, Wakefield , Verenigd Koninkrijk
- 0208 587 1060
- info@rentguard.co.uk
- rentguard.co.uk
4,4
Uitstekend
828 reviews
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Been with Rentguard for some 15 years
Been with Rentguard for some 15 years. Last October (6 months ago) we had a flooded basement and made a claim on our insurance. 6 months later the claim remains outstanding. It took them 3 months to appoint a loss adjuster and he has made little or no progress. Needless to say our tenants are pretty upset. Our renewal came up in April and the premium had tripled! We complained it was reduced to just over double with excess increased to £5,000. Am unable to change insurers because of the still outstanding claim.
22 april 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Geoffrey,
Thank you for taking your time to leave us a review.
We are sorry to hear about your poor experience. Rentguard Insurance are an insurance broker that administers policies on behalf of different insurers and therefore we do not have a delegated claims authority in house.
Please feel free to contact us on 0208 587 1060 or info@rentguard.co.uk if you would like to discuss this further.
Kind Regards
Rentguard Insurance
Prompt and efficient renewal
22 april 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Sir/Madam,
Thank you for taking the time to leave us a positive review. We appreciate customer feedback.
Kind Regards
Rentguard Insurance
Very friendly and professional.
20 april 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Doris,
Thank you for taking the time to leave us a review.
Kind Regards
Rentguard Insurance
Antwoord van Rentguard Insurance
Dear Gary,
Thank you for taking your time to leave us a positive review.
Kind Regards
Rentguard Insurance
Justin Stace's Perfect Insurance Service Provision
The Insurance Service provider, Justin Stace was most impressive in his service provision that amply justified the 5 star review I've given him.
In essence, he was technically very knowledgeable, in attitude very patient and in overall terms very customer centric. I found no areas where he could have provided a better service.
I will be back to him for further insurances on my other properties.
Thank you Justin
Best wishes Ron
5 april 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Ron,
Thank you for taking the time to leave us a review.
We are pleased to hear that Justin provided you with such an excellent service. We will pass your review to Justin and the management.
Kind Regards
Rentguard Insurance
Won’t let me give less than 2 stars.
Had Rentguard for years and never made a claim , unfortunately I had to make a claim and after initial contact I was told it would be dealt with in a few days….. after a week I started sending emails then 2 weeks I called, was told to contact someone else and hung up after 90 minutes on hold. Very disapointed That they don’t follow up on what they say it’s week 3 now ans still waiting. I won’t be renewing or recommending.
1 april 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Sir/Madam,
Thank you for your review.
Rentguard Insurance are an insurance broker that administers policies on behalf of different insurers and therefore we do not have a delegated claims authority. Loss adjusters might have been busier than usual when you called.
Please feel free to contact us on 0208 587 1060 or info@rentguard.co.uk if you would like to discuss this further.
Kind Regards
Rentguard Insurance
Totally incompetent Renewals Team and…
Totally incompetent Renewals Team and Accounts Team. Renewals were completely messed up by the Renewals Team and despite several phone calls no one got back to me. Only when I spoke to a Data Handler Supervisor to make a complaint was anything resolved. The supervisor was excellent and dealt with everything in an efficient manner. The following day Renewals Team rang again to ask why I'd made 2 payments as Accounts Team didn't know why - they had been dealing with the query the previous day!!! Right hand doesn't know what left hand is doing. I will be looking for insurances elsewhere next year
29 maart 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Valued Customer,
Thank you for taking the time to leave us a review. We are sorry to hear that the service you have received did meet the expectations this time. We are sorry for the human error and confusion, glad to hear it’s all been sorted now.
Please feel free to contact us on 0208 587 1060 or info@rentguard.co.uk if you would like to discuss this further.
Kind Regards
Rentguard Insurance
I was expecting a straightforward
I was expecting a straightforward reinsurance for my buy to let properties and to continue with the same insurers, while I got that start with by post, I then found the process more complicated than I was expecting, Rentguard ended up changing my insurers to get a competitive quote against last year, which took time.
One of my tenants has just left snd I wish to spend money and time on property improvements. There was much more to-ing and fro-ing about that than I expected, as I would have thought it to be a normal and ususl process. Rentguard made it feel,difficult!
25 maart 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Julie,
Thank you for taking the time to leave us a review.
We are sorry to hear that the service you have received did feel straightforward on this occasion. Depending on the circumstances our processes may sometimes take a little bit longer than usual, we may need to refer those our insurers, etc.
Please feel free to contact us on 0208 587 1060 or info@rentguard.co.uk if you would like to discuss this further.
Kind Regards
Rentguard Insurance
Please make sure you read ALL the reviews as all the good ones are first!
I’ve just written a review but checked the reviews that had been written by other customers. It seems as if I’m not the only one that didn’t get a refund back and people need to read all the reviews on page 2 as all the good reviews are on page 1 for some reason. Disgusting company, after having spent a fortune with them in the past. No way will I in the future!
17 maart 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Cristina,
Thank you for taking the time to leave us a review. We’re sorry that we haven’t met your expectations on this occasion.
If you believe that you are due a refund then please get in touch with us so we can ensure this is processed accordingly. If you have any questions, please feel free to contact us at info@rentguard.co.uk and we will be happy to explain this further.
Kind Regards
Rentguard Insurance
Customer Service At Its Best
I've just completed a buildings insurance inquiry and I have to say what an absolute ray of sunshine to deal with these people. In an otherwise grey, glass half empty and computer saying NO industry these guys are like a breath of fresh air. Anwar Mohamed was helpful, efficient, knowledgeable and above all friendly (a rare skill-set in today's world). If only all service providers could be this good. 11/10
17 maart 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Ian,
Thank you for leaving us a wonderful review and for taking the time to do so. We are happy to hear that the service you received met all of your expectations! We will pass your review to Anwar and the management.
Kind Regards
Rentguard Insurance
I was quite happy to renew my house…on
I was quite happy to renew my house lnsurance with Rent guard.. The person l spoke to was polite, knowledgeable and knew what he was talking about.. I felt reassured with the service l was offered.
11 februari 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Jean,
Thank you for taking the time to leave us a positive review. Customer feedback is important to us.
Kind Regards
Rentguard Insurance
Hi excellent service renewal all…
Hi excellent service renewal all completed and questions all answered thanks
4 februari 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Lisa,
Thank you for taking your time to leave us a review. We are aiming to provide excellent customer service at all times and greatly value your feedback.
Kind Regards
Rentguard Insurance
Very reasonable insurance
Very reasonable insurance, easy to renew and clear instructions on webpage.
Recommended
3 februari 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Ant,
Thank you for taking the time to leave us a good review. We appreciate your feedback.
Kind Regards
Rentguard Insurance
The worst company from the UK
26 januari 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Ioana,
Sorry to hear that you are not happy with our services.
We are keen to resolve your grievance, however, we are unable to locate your details in our system. Could you kindly contact us on 0208 587 1060 or info@rentguard.co.uk and provide more information, so we can discuss this issue further.
Kind Regards
Rentguard Insurance
Been with you for years
Been with you for years, never had any problems. Everyone on the phone is pleasant and polite!
19 januari 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Sue,
Thank you for taking the time to leave us a positive review, we appreciate your loyalty and your feedback.
Kind Regards
Rentguard Insurance
been with Rentguard for a few years now…
been with Rentguard for a few years now very good service
18 januari 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Nigel,
Thank you for taking the time to leave us a review. Your feedback is very important to us.
Kind Regards
Rentguard Insurance
Disgusted
I was with rentguard and cancelled my policy as moved house, funnily enough the pro-rata what we would have been owed turned as a refund just amounted to the exact amount charged as a cancellation fee. Amazed, disgusted, rip off!!!
14 januari 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Tracey,
Thank you for taking the time to leave us a review.
We are sorry to learn that you are dissatisfied with our service on this occasion. Our underwriters allow up to 14 days cooling off period for customers to review the terms and conditions of the policy and should the product not suffice your requirements, you can cancel policy from inception within the cooling off period and a full refund can be issued, this ensures that all our customers are treated fairly. Cancellation fees are set and would apply should a policy be cancelled after the initial 14 days period. To show our appreciation for yourself as a loyal customer we've adjusted the final balance so there were no charges at the point of cancellation.
If you have any questions, please feel free to contact us at info@rentguard.co.uk and we will be happy to explain this further.
Kind Regards
Rentguard Insurance
As always Rentguard have very good.
13 januari 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Pete,
Thank you for taking the time to leave us a great review. We are delighted to hear that you had an excellent experience with us.
Kind Regards
Rentguard Insurance
Antwoord van Rentguard Insurance
Dear Jane,
Thank you for taking the time to leave us a review. We appreciate customer feedback.
Kind Regards
Rentguard Insurance
Very helpful advisor
Very helpful advisor. Decent price & good cover
30 november 2021
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Helen,
Thank you for your review, we value your feedback.
Kind Regards
Rentguard Insurance
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