I've just completed a buildings insurance inquiry and I have to say what an absolute ray of sunshine to deal with these people. In an otherwise grey, glass half empty and computer saying NO industry t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I've been using Rentguard for over a decade. they are always helpful. Their reminders always arrive in plenty of time. On the phone, their agents are always helpful & positive, and know their products... Toon meer
Bedrijf heeft geantwoord
Great customer service by Daniel who spent a lot of time dealing with my quite complicated insurance needs. Nothing was too much trouble & he was always available by email or phone at times convenient... Toon meer
Bedrijf heeft geantwoord
Kendall Bowskill deserves a platinum medal the size of a frying pan. She has been very patient with the multi product bought for a number of properties. She has been a real gem, please let here know h... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Rentguard is a London-based company engaged in bespoke solutions to insurance brokers and letting agents for the residential and commercial property markets. We are renowned within the industry for excellent customer service and our ability to form and develop mutually beneficial partnerships. We pride ourselves on our proactive approach; continually reviewing our offering to provide some of the best products in the market today.
Contactgegevens
Jacob's Well Ln, WF1 3NT, Wakefield , Verenigd Koninkrijk
- 0208 587 1060
- info@rentguard.co.uk
- rentguard.co.uk
4,4
Uitstekend
828 reviews
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19 januari 2023
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Nick S.,
Thank you for taking the time to leave us a positive review.
Customer feedback is important to us.
Kind Regards,
Rentguard Insurance
I had no problem with renewal
I had no problem with renewal. I paid by bacs. My problem is that I didn’t phone and reviewed my policy. Because of the increased price and when I realised it was the due date.
3 januari 2023
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Shirley Mandefield,
Thank you for taking the time to leave us a review. We value customer feedback.
If you have any questions, please do not hesitate to contact us on 0208 587 1060 or info@rentguard.co.uk.
Kind Regards,
Rentguard Insurance
As an Insurance Intermediary we use…
As an Insurance Intermediary we use Rentguard's services on a weekly basis.
Excellent service and policies they sell are all with A+ rated insurers.
25 januari 2023
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Andreas Synodinos,
Thank you for leaving us a positive review, also taking the time to do so.
We are delighted to hear about the excellent experience that you had with us, as well as the importance of having A+ insurers on the panel.
Kind Regards,
Rentguard Insurance
Would Highly Recommend
On a day to day basis I deal with Raj at Rentguard. The service he and the company provides is first and professional. The prices they offer are also very competitive.
25 januari 2023
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear James,
Thank you for taking the time to leave us a great review.
We are pleased to hear about your professional experience that you had with us. We will make sure to extend the thanks on to our colleague Raj.
Kind Regards,
Rentguard Insurance
Flat insurance renewal
Knowledgeable and helpful operator would dealt with insurance renewal smoothly
6 december 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Roger Wickenden,
Thank you for taking the time to leave us a positive review. Customer feedback is important to us.
Kind Regards,
Rentguard Insurance
amazing work and service
18 januari 2023
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Gary,
Thank you for taking the time to leave us a great review. We are delighted to hear that you had an amazing experience with us.
Kind Regards,
Rentguard Insurance
Does not pay claims - SCAM
I submitted a claim MONTHS ago, along with all the information required. I have heard nothing from Rentguard Insurance. The last email from Nyssa de Veras said "As we have no claims authority or delegation, we cannot advise on the claims progress." That is nonsense. My relationship is with the insurance company and they should take responsibility for their policyholders. I now find myself having to follow up with the loss adjusting company, QuestGates. This company is clearly a scam (just look at the Trustpilot score and Google reviews) yet Rentguard chooses to do business with them. What does that say about RentGuard? Why do I even pay an insurance premium if my claims are not serviced?? This "insurance company" (that apparently cannot pay claims) is a SCAM.
Update: Ernesta, head of customer service, reached out to me following my review and was very empathetic and kind. RentGuard reached out to QuestGates on my behalf, which (finally) elicited a response from them. I have yet to be paid out for my claim.
3 oktober 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Customer,
Thank you for taking the time to leave us a review.
We are sorry to hear that the experience you had did not meet the expectations this time. As per your conversation with one of our dedicated colleagues earlier today, Rentguard Insurance are an insurance broker that administers policies on behalf of different insurers and, therefore, we do not have a delegated claims authority in house. According to claims handlers the claim has been settled.
Customer feedback is important to us, and we constantly work on improving our service levels.
If you have any questions at all, please feel free to contact us on 0208 587 1060 or info@rentguard.co.uk.
Kind Regards,
Rentguard Insurance
I have been with rentguard for a few…
I have been with rentguard for a few years now. I didn't had any claims but so far I like their prompt communication, good customer service and compatative prices.
14 december 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear H.Z,
Thank you for taking the time to leave us a review. Customer feedback is important to us.
Kind Regards,
Rentguard Insurance
Still chasing a refund after 3 months
I cancelled the buildings insurance on 30 September on a property I sold, I had to send a copy of the completion statement as proof otherwise they wouldn't send a refund. I have been chasing the refund now for almost 3 months and I still haven't had it.
20 oktober 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Dave,
Thank you for taking the time to leave us a review.
Sorry for the delay. As discussed with one of our agents the verification process has been completed successfully and refund issued accordingly.
Kind Regards,
Rentguard Insurance
Four telephone calls chasing my payment…
Four telephone calls chasing my payment which I made the day the invoice arrived in my inbox ! Come on guys - get your act together.
26 november 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Neil,
Thank you for taking the time to leave us a review.
We are sorry to hear about the inconvenience.
We understand one of our dedicated staff have already reached out to you to get this sorted.
If there are further concerns, please do not hesitate to contact us at info@rentguard.co.uk
Kind Regards,
Rentguard Insurance
Good experience
The staff were helpful and prepared to discuss the proposed premium without prompting. We were very satisfied with the outcome.
27 september 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Mary,
Thank you for taking the time to leave us a review. Customer feedback is important to us.
Kind Regards,
Rentguard Insurance
Helpful
Helpful, contacted me about renewal which is essential.
13 oktober 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Jane,
Thank you for taking the time to leave us a positive review. Our dedicated teams are here to help and deliver best customer experience.
Kind Regards,
Rentguard Insurance
Rubbish and unhelpful
Not value for money. I have to use this company to comply with my lease otherwise I would be going elsewhere. When asked to explain why they were so much more expensive than on comparison websites totally unhelpful
21 oktober 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Heather,
Thank you for taking the time to leave us a review.
We are sorry to hear that the premium has not met your expectations this year. Premiums are based on a combination of factors such as claims history, market conditions, insurer availability and perceived risk, premiums may change from year to year. We strive to offer products that are suitable to meet the needs of our customers.
Please feel free to contact us on 0208 587 1060 or info@rentguard.co.uk, and we will be happy to look into this for you and discuss this further.
Kind Regards,
Rentguard Insurance
Good customer service and knowledge…
Good customer service and knowledge about producrs
7 oktober 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear David,
Thank you for taking the time to leave us a positive review. Our dedicated teams are here to ensure that we deliver great customer experience.
Kind Regards,
Rentguard Insurance
Great Service
Have been using Rentguard for a few years and have recently had to make a claim. The service has been great, you actually get through quickly to a real human being and they respond to calls and emails; Shakira in particular has been so helpful, I can't thank her enough. Friendly, professional and efficient, I wish everywhere was like this.
21 oktober 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Sadie,
Thank you for taking the time to leave us and our colleagues a great review. We will ensure to extend this to Shakira.
Customer feedback is important to us.
Kind Regards,
Rentguard Insurance
2 CRABBS CLOSE
2 CRABBS CLOSE. PL159TA
THIS WORK IS STILL NOT COMPLEAT AFTER SIX MONTHS
REF: W2057835-09
21 september 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Mr Ware,
Sorry to hear that it is taking so long for the works to be completed.
As we do not have any claims authority, unfortunately, we are unable to assist you with this grievance. I would highly suggest for you to contact the appointed loss adjustor in order to address this issue. If you are not sure about their contact details, please get in touch with us on on 0208 587 1060 or info@rentguard.co.uk and we will be happy to assist.
Kind Regards,
Rentguard Insurance
Rentguard Insurance A* service
Rentguard Ltd consistently provide great service, flexibility and product choice. In particular Tyrell always delivers an efficient and personalised service.
9 september 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Sharon,
Thank you for taking the time to leave us a great review.
We are delighted to hear that you had an A level service with us here at Rentguard!
Kind Regards,
Rentguard Insurance
Rentguard are Quick Competitive and Efficient
Rentguard are so quick and efficient when i am using their online quoting system. If the online system cannot quote i will be called promptly and the member of staff will check if any insurers are able to quote. Tyrell Joseph is one of the main colleague i would speak to and he is very prompt, helpful and polite helping with queries i may have and providing very competitive quotations
14 september 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Emma,
Thank you for taking the time to leave us a great review.
Amazing feedback for the business and it’s staff!
Kind Regards,
Rentguard Insurance
Can not praise highly enough superb…
Can not praise highly enough superb service from Tyrell super efficient.
15 september 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Paul,
Thank you for taking the time to leave us a super positive review.
We appreciate your feedback and will ensure to pass it on to Tyrell’s manager.
Kind Regards,
Rentguard Insurance
rentguard always help
i have used rentguard particularly Tyrrell for many years and they have always efficient and positive in all things property insurance,
14 september 2022
Review zonder uitnodiging
Antwoord van Rentguard Insurance
Dear Luke,
Thank you for taking the time to leave us a great review.
We really value your loyalty and feedback. We will ensure to extend the review to Tyrell.
Kind Regards,
Rentguard Insurance
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