Rentola offered me an excellent view of various property’s in Galway. It’s all really simplified for us users to easily understand what’s on our screen at all times. Fabulous services.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I canceled my subscription yet I've been charged 39 euros after several weeks! I can't even log into my account on the website because it keeps freezing. My email was met with an automated email comp... Toon meer
Bedrijf heeft geantwoord
AKTA, AKTA , A K T A er för bedragare!!!! Betalat 299kr via mitt kort vilket är rimligt Nu har jag funnit en bostad och önskar avsluta min prenumeration men det går inte! Försökt nu flertal g... Toon meer
Bedrijf heeft geantwoord
Boycott absolutely rentola.ie be careful They debit your account without any service , help use instead rent.ie let.ie daft.ie never never rentola. Com or rentola.ie they debited twice my card whilst... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Contactgegevens
Ierland
- info@rentola.ie
- rentola.ie
1,8
Slecht
157 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Appalling scam!
Appalling scam!! DO NOT SIGN UP FOR ANYTHING WITH THEM. Even when you cancel they still keep taking money and you can only talk to crappy chat bots!!! SCAM SCAM SCAM
27 maart 2026
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hi Adam,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been.
We’d like to review your account and the cancellation details to clarify what happened and ensure everything is handled correctly.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Please
This platform appears to operate using misleading and non-transparent subscription practices that raise serious consumer protection concerns. At sign-up, users are prompted to pay €1 for a “trial membership,” while the material terms of the subscription, including automatic renewal and cancellation conditions, are not clearly and sufficiently disclosed at the point of purchase.
The cancellation process is not clearly explained and appears to be structured in a way that makes immediate cancellation unavailable. Users are required to wait up to 24 hours for cancellation processing, which creates unnecessary procedural barriers and lacks transparency.
After approximately one week, a €39 charge is applied without any clear or prominent notification of the end of the trial period or the commencement of a paid subscription. The presentation of pricing and renewal terms appears insufficiently transparent at the point of transaction.
Phone support appears to be non-operational, as calls are not answered and the contact number appears inactive or disconnected.
From a consumer protection perspective, this may constitute a misleading commercial practice that intentionally obscures key subscription terms, thereby potentially misleading consumers regarding the nature and conditions of the subscription agreement.
In my case, I was charged again after one week. I will be contacting my bank to dispute this charge and initiate a chargeback procedure.
I will also be submitting a formal complaint to the Danish Competition and Consumer Authority for review of the company’s subscription and billing practices.
17 april 2026
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hi Elizabete,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your concerns regarding the subscription and charges.
Our subscription terms, including the transition from trial to paid membership and renewal conditions, are presented during the sign-up process. However, we take your concerns seriously and would like to review your account and billing history to clarify exactly what happened.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Highly recommend it
Rentola offered me an excellent view of various property’s in Galway. It’s all really simplified for us users to easily understand what’s on our screen at all times. Fabulous services.
9 april 2026
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hi Mauro,
Thank you for your wonderful feedback! We’re delighted to hear that you had such a positive experience and found the platform easy to use.
We truly appreciate your support and are glad we could assist you in your property search.
Kind regards,
Rentola Team
I canceled my subscription yet I've…
I canceled my subscription yet I've been charged 39 euros after several weeks! I can't even log into my account on the website because it keeps freezing. My email was met with an automated email completely ignoring my request for a refund. I will be reporting the charge as fraudulent and I'm still waiting for my refund.
27 maart 2026
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hello,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must be, especially after cancelling your subscription.
If a cancellation is successfully completed, no further payments should occur. We’d like to review your account to confirm the cancellation status, the charge, and the access issues you mentioned.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
This website is a straight up scam…
This website is a straight up scam business. Months after cancelling a subscription i wake up to 40 euros taken from my account. I already started a lawsuit but people beware.
13 maart 2026
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hello,
We’re very sorry to hear this and completely understand how upsetting it is to see an unexpected charge after you cancelled. We take reports like this seriously and want to get it resolved for you.
Possible reasons this can happen include: the cancellation not completing to confirmation, the account being registered under a different email, or a trial converting to a paid subscription if it wasn’t cancelled before the trial ended. That said, we don’t want to guess — we’d like to investigate your specific case and confirm exactly what occurred.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
I am still awaiting my refund after…
I am still awaiting my refund after stealthily been signed up for a subscription. I would give no stars if possible
14 juli 2025
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hello,
We’re very sorry to hear about your experience and completely understand how concerning unexpected charges can be.
For clarity, subscriptions on our platform are only activated if a trial period is not cancelled before it ends, as outlined in the confirmation email and our Terms and Conditions at sign-up. We take claims regarding unauthorised charges seriously and want to ensure your situation is fully reviewed.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Thank you for taking the time to share your feedback — we genuinely want to make things right and provide clarity.
Kind regards,
Rentola Team
Antwoord van Rentola.ie - Making property search smarter
Hello Rosanna,
Thank you so much for your kind words and for leaving a review! We’re delighted to hear you had a positive experience and really appreciate your recommendation.
Your feedback motivates us to keep improving and providing the best service possible.
Kind regards,
Rentola Team
Lost £100+ from this scam!
Lost £100+ from this scam!
Paid £1 to view detials of a property to rent, the listing was 5years old, useless. then they signed me up to their subscreiption without me know and got £100 taken without me knowing!! Biggest scam
5 januari 2026
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hello Megan,
We’re very sorry to hear about your experience and understand how concerning and frustrating this must be. We take feedback regarding subscription charges and listing accuracy very seriously and want to ensure your concerns are fully addressed.
For clarity, Rentola is a property aggregator, which means we bring together listings from multiple sources to make it easier for users to browse options all in one place. Any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how upsetting it can feel if a charge appears unexpected, and we sincerely apologise for the stress this has caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
They are a scam
They are a scam, charged an exorbitant amount in subscription fees when it was never disclosed. Phone number on their website is fake and emails to them only come back with generic responses.
19 december 2025
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hello,
We’re very sorry to hear about your experience. We take feedback regarding subscription charges and customer support very seriously and want to ensure your concerns are fully addressed.
For clarity, any subscription payment is outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how frustrating it can feel if communication with our team was difficult, and we sincerely apologise for any stress this has caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
The worst experience
The worst experience. This company’s policy isn’t to provide transparent, reliable service, but to extract as much money as possible during the trial period by exploiting customer inattention. Customer support responds with scripted messages and disregards consumer protection laws, shifting all blame onto the customer. I ultimately had to dispute the charge through my bank to get my money back. I’m giving this a 1 because it’s a dishonest company that shows no concern for its reputation and treats its customers with complete disregard.
28 november 2025
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hello Mark,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been. We take feedback regarding subscription charges, customer support, and service transparency very seriously and want to ensure your concerns are fully addressed.
For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Horrible!
Horrible!
Deducts money from your account without consent.
When you try contact them there is no details, you cant get hold of them!!!
STAY AWAY
25 oktober 2025
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hello Antoinette,
We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding subscription charges and customer support accessibility very seriously and want to ensure your concerns are fully addressed.
For clarity, any subscription payment only occurs if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how upsetting it can feel if a charge appears unexpected, and we sincerely apologise for the stress this has caused.
We’re also sorry to hear that you felt unable to reach us. That is never the experience we want for our users. We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
SCAM ARTISTS
SCAM ARTISTS
Like many others here I unknowingly signed up for a subscription. I was charged €39.99 twice without my knowledge.
After contacting my bank they informed me that since the charges are buried in the fine print they are unable to get my money back.
If your service is worth the money you would not need to hide your charges and trick people into thinking it’s only a 1 euro fee.
In my opinion, Rentola, operate completely unethically and have dirty business practices, and it’s clear from other reviews here I’m not the only one who feels that way.
I’ve tried to reach out to customer service by email and all I received was an automated response with links to most asked questions.
Definitely avoid!!!
17 september 2025
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hello Sam,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must be. We take feedback regarding subscription charges and customer support very seriously and want to ensure your concerns are fully addressed.
For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how this may have been perceived as unclear and sincerely apologise for any stress or frustration it has caused.
We’re also sorry to hear that you only received an automated response. Our intention is always to ensure that all enquiries are properly reviewed by our support team.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
A Masterclass in Hiding a Scam
A truly stunning lack of business acumen is on display here. The website and smartphone app have gone to Herculean efforts to make the subscription options completely invisible, and the important details are so well-hidden deep in the T&Cs that they might as well be written in invisible ink. The "seven-day deal" confirmation is a similar work of art, somehow managing to not mention the subscription details at all.
This is a scam, plain and simple, even if it's technically legal. £35 every 28 days is a joke, and it's clear they spend more time fine-tuning their website to be as deceptive as possible than they do on providing any actual service. If this were a good service, they'd be upfront about it being a subscription, not a £1 trial designed to harvest your payment details.
If you're still determined to try it, here’s my advice: sign up and immediately cancel. You'll get the begging offer to stay for another 14 days for free; take that, and then cancel again. But whatever you do, screenshot everything and use a pay-shield service like PayPal so you can get your money back when they inevitably try to take the money anyway.
It's also worth noting that the rental offers are just copy-and-pasted from other agents, not private landlords. A simple crawl algorithm could tell you if the properties are still available, but I guess that would be too much effort when there's a new, more deceptive website layout to design.
Avoid this service at all costs.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hello,
We’re very sorry to hear about your experience and understand how frustrating this must have been. We take feedback regarding subscription clarity, property listings, and website usability very seriously and want to ensure your concerns are fully addressed.
For clarity, Rentola is a property aggregator, which means we bring together listings from multiple sources to make it easier for users to browse options all in one place. Any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how this may have caused confusion and sincerely apologise for any stress it has caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Antwoord van Rentola.ie - Making property search smarter
Hello,
We’re very sorry to hear about your experience and we take all feedback regarding our service very seriously and want to ensure your concerns are fully addressed.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scam
Scam. Tried to charge money on my card without me knowing
5 augustus 2025
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hello Conor,
We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding unauthorised charges very seriously and want to ensure your concerns are fully addressed.
For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Antwoord van Rentola.ie - Making property search smarter
Hej,
Vi beklagar verkligen att du har haft en sådan upplevelse.
För tydlighetens skull vill vi poängtera att betalning för prenumerationen endast sker om provperioden inte avbryts innan den löper ut, enligt vad som anges i våra villkor och i bekräftelsemejlet som skickas vid registreringen.
Vi har begärt dina uppgifter via Trustpilots säkra system, men eftersom vi inte har fått något svar kan vi för närvarande inte gå vidare med ärendet. Om du fortfarande behöver hjälp, vänligen kontakta vårt supportteam via formuläret som finns i användarvillkoren på vår webbplats.
Med vänliga hälsningar,
Rentola-teamet
They told me to pay £1 for just one…
They told me to pay £1 for just one time to talk to landlord and when I clicked it’s not a landlord it’s some third party rental website and the house listed is 6 months old AD I ignored then today after 5 days the deducted £35 in name of Subscription which i never told.
5 juli 2025
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hello,
We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding subscription charges and property listings very seriously and want to ensure your concerns are fully addressed.
For clarity, Rentola is a property aggregator, which means we bring together listings from multiple sources to make it easier for users to browse options all in one place. Any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Bought a 7 day free trial- got charged…
Bought a 7 day free trial- got charged twice AND they won’t allow me to even contact landlords or use my free trial.Seems like scam unfortunately
7 juli 2025
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hello,
We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding subscription charges and access to listings very seriously and want to ensure your concerns are fully addressed.
For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how frustrating it can be if there were difficulties accessing your account and sincerely apologise for the stress this has caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Total scam
Said it was private landlords. It's not it's copy and paste from other sites. Took £1 then charged £35. No way to cancel. Avoid!
1 juni 2025
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hello,
We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding subscription charges and property listings very seriously and want to ensure your concerns are fully addressed.
For clarity, Rentola is a property aggregator, which means we bring together listings from multiple sources to make it easier for users to browse options all in one place. Any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Antwoord van Rentola.ie - Making property search smarter
Hello,
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience and really appreciate you taking the time to leave a review.
Your feedback motivates us to keep improving and providing the best service possible.
Kind regards,
Rentola Team
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