Il y a deux mois, je me suis inscrit pour trouver un appartement. Les frais d'inscription pour les nouveaux utilisateurs étaient de trois euros pour la première semaine. J'ai payé pour voir s'il y ava... Toon meer
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Hej! Jag heter Hagie och har precis fått nytt heltidsjobb som Souschef på Vann Spa Hotell Konferens i Brastad. Av den anledningen behöver jag flytta från Sunne med min familj, där jag har jobbat som k... Toon meer
Bedrijf heeft geantwoord
I canceled my subscription yet I've been charged 39 euros after several weeks! I can't even log into my account on the website because it keeps freezing. My email was met with an automated email comp... Toon meer
Bedrijf heeft geantwoord
AKTA, AKTA , A K T A er för bedragare!!!! Betalat 299kr via mitt kort vilket är rimligt Nu har jag funnit en bostad och önskar avsluta min prenumeration men det går inte! Försökt nu flertal g... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Contactgegevens
Ierland
- info@rentola.ie
- rentola.ie
1,7
Zeer slecht
169 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Rentola is a scam
Rentola is a scam. Don't sign up. I signed up and now can't unsubscribe. They are trying to charge me €39 per week so I've blocked them on Revolut. Now they're sending me debt collection letters. There's no contact firm on their website. STAY AWAY!!!
1 augustus 2024
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hello Sarah,
We’re very sorry to hear about your experience and understand how stressful this situation must feel. We take claims like this very seriously and want to clarify what may have happened.
Our trial subscriptions automatically convert to a paid subscription only if they are not cancelled before the trial period ends, as outlined during sign-up and in the confirmation email sent at registration. Subscription charges are never weekly, and we would like to review your account carefully to ensure everything has been processed correctly.
We’re also sorry if you had difficulty locating our contact form — our support team is available via the website, and we would have been more than happy to assist you earlier had we had the opportunity.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Impossible to cancel free subscription
This company tries to scam you by making it impossible to cancel a free 7 day subscription.
It tells you to click on 'My profile' at the top right of the page, but it's not there.
I tried every option I could find to cancel before I'm charged a £29.99 monthly fee but couldn't find any way of doing it.
I've had to block them on Paypal and also on my bank account to ensure they don't take my money.
16 juli 2024
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hello Barbara,
We are sorry that you are not satisfied with our service.
Your experience is important to us and we want to be able to help you and provide you with a solution as soon as possible.
Here are instructions on how to cancel your subscription yourself. Once you have accessed your profile, you will need to go to the "My Membership" file to manage it. https://faq.renthero.ie/hc/en-150/articles/6241408151314-How-can-I-cancel-my-subscription
We have asked for your contact details so that we can get in touch with you. We are looking forward to a good cooperation with you.
Best regards,
Renthero.ie
AVOID AT ALL COSTS‼️
AVOID AT ALL COSTS
They have it hidden in the fine print that when your trial subscription “ends”, you’re charged €39!! I’m absolutely sickened. Worst mistake I’ve ever made and desperately trying to find a way out of this. I’ve cancelled within the 24 hour period and I am still expected to pay €40- for a website where 60% of the ads are scams regardless. Avoid completely!!!
27 april 2024
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hello ,
Thank you for taking the time to write your feedback to us.
We are sorry that you are not satisfied with our service.
We have sent you an email, but have not received a reply. Please reply to our email so we can assist you with your case.
Your experience is important to us and we would like to take this chance to help you and offer a solution as soon as possible.
You can always contact us through our website via our FAQ section where you will find many frequently asked questions and answers as well as a contact form to fill in and our customer service team will be happy to help.
Kind regards,
Sara
Rentola.ie
YOU SHOULD BE ASHAMED!!!
YOU SHOULD BE ASHAMED!!!
Like many people here said, they ask you to pay 1€ to get their contact number to rent something or even just look at theres apartmants. After 7 days they charge you 39 f.....ng € and that mail is not in your regular messeges, but in the spam, so you can not see that mail until they send you warrning that you didnt pay and that their law office will contact you and charge you another additional costs!!!!
Guys dont be stupid like me, use booking and other free websites which serve you the same purpose and save your time and money!!!!!!!!
YOU SHOUD BE ASHAMED RENTOLA!
25 februari 2024
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hello ,
Thank you for your review. We appreciate you taking the time to give us feedback.
We are sorry to hear that you are not satisfied with our service.
I understand that you were not fully aware that you were creating a subscription on our website. We inform you of the costs before, during and after you register your subscription. .
We have asked for your contact details since we would like to get the opportunity to resolve the issue you are facing and give you a better experience with us. Unfortunately we have not received any contact details from you.
Feel free to contact us via our contact form on our webpage and our customer service can help you.
Best regards,
Rentola.ie
Tried to post my ad last week
Tried to post my ad last week, no word back contacted them after a week they replied to say will get back to me within72 hours, contacted them again just to be told it would be few month before they’re able to accept new ads, not sure what’s going on there or how the site is managed . New ads appearing every day so just wasted two weeks waiting for nothing
20 februari 2024
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hello ,
Thank you for taking the time to write us your feedback.
We sincerely apologize for the inconvenience you experienced while attempting to post your ad. We're currently updating our portal to enhance user experience. Rest assured, the ad posting feature will be back soon. Thank you for your patience and understanding.
Best regards,
RentHero.ie
Do not touch these rats
Do not touch these rats.
They ask for €1 for 1 week trial. They say you can't cancel until 24hrs later. When you try to cancel they tell you that you have cancelled but really they send a mail to your spam for you to verify the cancellation.
Then they charge you the first month because obviously you haven't checked your spam.
When you try to cancel the second time they don't 'need' verification.
They are dirty shisters with a rag business model. Hope they are proud of themselves
21 december 2023
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry to hear that you are not satisfied with our service and your experience with us. We value our users' experiences and understand your frustration. It's essential to note that we communicate costs before, during, and after registration. Our subscription terms and conditions are explicitly presented during the registration process, which requires your acceptance. Additionally, after registration, you'll receive an email to your registered address with the purchase receipt, including payment terms. We're saddened to hear about any potential misunderstanding.
We sought your contact information to reach out and assist with your issue. Regrettably, we have not yet received your contact details. Please contact us via our contact form on our website for assistance if needed.
Best regards
Rentola.ie
Snabb
Snabb, Enkelt, lättförståligt.
Det trevligaste bemötande på länge.
6 december 2023
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hej Jenny,
Tack så mycket för ditt vänliga omdöme! Det glädjer oss att höra att du upplevde vår service som snabb, enkel och lättförståelig. Att erbjuda ett trevligt bemötande är en viktig del av vårt arbete, och vi är glada att det återspeglades i din upplevelse.
Om det är något mer vi kan göra för att förbättra din upplevelse eller om du har ytterligare frågor, tveka inte att höra av dig. Vi ser fram emot att fortsätta ge dig en positiv service i framtiden.
Tack igen för att du valde oss!
Vänliga hälsningar,
Rentola.ie
Very helpful
25 oktober 2023
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Dear Peculia,
Thank you for your kind words! We're delighted to have been of help. If you need any further assistance, feel free to reach out.
Have a great day!
Kind regards,
Rentola.ie team
Ron was very friendly and resolved the…
Ron was very friendly and resolved the issue very quickly. I have just moved to Scotland from Ireland so I was quite stressed and Ron was very helpful and took a lot of stress off my back.
26 oktober 2023
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Dear Jack,
Thank you for your kind words! We understand how moving can be stressful, and we're glad to hear that Ron was able to help make your transition smoother.
If you have any more questions or need assistance in the future, don't hesitate to reach out. Welcome to Scotland!
Best regards,
Rentola.ie Team
Customer service is great
Customer service is great. I got helped by a friendly customer support who luckily solved my problem regarding a monthly subscription.
7 oktober 2023
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Dear Myrven,
Thank you for leaving a review and sharing your positive experience with our customer service. We are thrilled to hear that our friendly customer support was able to assist you and resolve the issue regarding your monthly subscription.
We appreciate your kind words and value your satisfaction as our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Thank you for choosing our services, and we look forward to serving you again.
Sincerely,
Renthero.ie Team
Great customer experience
Great customer experience. Contacted about subscription was unaware of they cancelled stopped billing and resolved all other queries with one contact. This is prime example of customer service working
2 oktober 2023
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Dear Sheldon,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a great customer experience with us. It's always rewarding to know that our hard work pays off in customer satisfaction.
We hope to continue providing excellent service to you in the future.
Best regards,
Renthero.ie Team
Thank you for the speedy reply and…
Thank you for the speedy reply and friendly resolution to my issue .
9 september 2023
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Dear Louise,
Thank you for taking the time to leave us a review. We are thrilled to hear that we could resolve your issue in a timely and friendly manner. Your satisfaction is our top priority and we look forward to continuing to provide you with excellent service in the future.
Best regards,
Renthero team
Resolved issue to satisfaction
Resolved issue to satisfaction
After raising an issue that I had, I was very pleased with the service and response provided by Ron in customer care. He reviewed my request and was able to resolve it to satisfaction hence I would consider using again Renthero in future
29 augustus 2023
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hi Grace,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Ron has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Sara
Renthero.ie
Antwoord van Rentola.ie - Making property search smarter
Hi Katya,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Sara
Rentola.ie
Perfect service. Thank you, Ron.
Ron was the person , who answered in all questions, communication was very fast and clear.
15 augustus 2023
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hi Rita,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Ron has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Rentola.ie
Free trail
I had an issue with cancelling the free trail, it took quite a while to resolve this issue resulting in my account being charged twice while trying to get through to the support team in a timely manner to cancel the trail.
When I eventually got consistent contact with Ron I was more than happy with the support I received, I was given a full refund for one month and my account was finally canceled.
8 augustus 2023
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hi ,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Ron has provided to you. We will make sure to forward your kind words.
Have a nice day!
Best regards,
Sara
Rentola.ie
This is customer service!
While registering my bank account for the first payment, I mistyped my email which made it impossible to cancel my subscription after a week. Therefore, one month’s payment was withdrawn from my account without notice. However, after contacting the customer service, Ron swiftly responded to my request, made an exception, cancelled my payment and resolved my issue.
4 augustus 2023
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hi ,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Ron has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Sara
Rentola.ie
Entirely a scam.
I cancelled my account and for the past 4 months they have been spamming me with payment requests, threatening calls and emails.
Steer clear of them. It's entirely a scam. I've had to get a new phone number, email, and credit card to escape charges I don't owe them, even according to their customer service.
14 juli 2023
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hello Henry,
I am not sure it is our business that you are talking about. We don't have phone support or call out to our users. If it is someone pretending to be us, we would like to know who it is.
We have asked for your contact details so that we can get in touch with you. We look forward to hearing from you.
Alternatively, we invite you to contact us directly on our website via our FAQ.
Best regards,
Sara
Rentola.ie
Ron is super helpful
Ron is super helpful! …………..I forgot to cancel the subscription, and because of the policy I couldn’t get my money back, however, Ron reactivated the membership for me. I probably won’t be using it… but…
12 juli 2023
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hi ,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Ron has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Sara
Rentola.ie
Thank you Ron
Thanks to Ron for responding at a great time when I needed a confirmation on the requests I’ve had. I also appreciate the kindness aswell. Thanks Ron
11 juli 2023
Review zonder uitnodiging
Antwoord van Rentola.ie - Making property search smarter
Hi Sarah,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Ron has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Sara
Rentola.ie
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