repairgiant.co.uk Reviews 

SCAM! wish I read the reviews before I booked with these lot. Just like others, the initial visit seemed good, came out on a Monday said I needed one extra part so I parted with 80 something quid over bank transfer. The engineer said he would be back in two days to fix it. I then called back three days later, he said he would be back the following day 2-6. I never heard from them again. I’ve called countless times, sent multiple texts, sent emails and tried calling that infuriating AI hotline. I had to pay extra money to get it fixed by someone else. Three weeks later and I’ve received no communication so I called the bank to report this scam. The bank told me they’ve only been registered as a company a few months. Please please please do not part with your hard earned money and if you do, please pay with debit or credit card so you can easily dispute later.

Excellent service from Abdul. He was very helpful, professional and kept me updated throughout the repair. He arrived on time, explained the issue clearly and completed the repair efficiently. Really pleased with the service and would definitely recommend Repair giant.

Absolutely terrible service from start to finish. What should have been a straightforward dishwasher repair turned into a four-month saga and the appliance was never repaired.

I paid around £90 for the initial call-out. Before the visit I had already provided photos showing the issue - the tablet tray on the dishwasher needed replacing. The engineer attended, was there for less than two minutes, took the same photos I submitted and left. No repair was attempted.

I was then quoted £151.62 plus congestion charge for the replacement part. When I questioned the cost and asked what part was actually being supplied, it took repeated chasing just to get basic information. I eventually found apparently compatible parts online for under £40 and asked for a breakdown of their £151.62 charge.

After weeks of back and forth, I spoke to Mo, who was actually helpful. Repair Giant subsequently acknowledged in writing that the engineer's visit had not provided the level of service I should have received and that their customer service had not met their standards. I was told the part would take approximately 3–4 weeks and that Mo would personally manage the case from then on.

I agreed to proceed.

Four weeks later, I had heard nothing. I chased repeatedly. Eventually, more than five weeks after waiting for the part, I was told it was now showing as obsolete and unavailable.

What made this worse was that I then had to continue chasing for a resolution and refund. Repair Giant refused to refund the original call-out fee and claimed they had completed a 'diagnostic visit' and that the part had become unavailable because of a delay on my side, even though they had told me at the point I agreed to proceed that they could order it and the delay was becuase they have to be repeatedly chased. That completely contradicted my experience and the earlier correspondence, where they had themselves acknowledged problems with the original visit.

Since then I have sent multiple emails simply trying to get a response, including on 4 September, 11 September and 16 September. As of 30 September, this still has not been properly resolved.

So after approximately four months, countless emails and repeated chasing, I have paid money, still have a broken dishwasher and am apparently being ignored.

I rarely leave reviews like this, but the level of communication and handling of this repair has been appalling. I would not use Repair Giant again.

Excellent service from Repair Giant. The whole process was handled professionally and efficiently, with good communication throughout. Abdul was polite, knowledgeable and did a great job resolving the issue. I would definitely recommend Repair Giant to anyone looking for a reliable appliance repair service.

AVOID THEY DO NOT FIX ANYTHING AND JUST TAKE YOUR MONEY.

Booked Repair Giant to fix a washer-dryer. The subcontracted engineer (Abdulaziz Ahmed, Direct Repairs) diagnosed worn bearings, said replacing them wasn't worth it, but told me the machine would still work — it broke down completely the next day.

He also looked at my dishwasher, said it needed a part, and I paid for it. What followed was weeks of chasing: messages ignored for days, a confirmed appointment no-showed, then a "family emergency" excuse. He finally turned up over an hour late, fitted the part, left without a word, then texted to say it was fixed. It wasn't — the dishwasher now won't run at all and shows an error code.

He's stopped responding. Looking at other reviews here, this seems to be a pattern — broken promises, vanishing engineers, and appliances left worse than before. Would not recommend.

A scam - do not use. Engineer came out and said we needed a new part they would order. I have chased him every day for 3 weeks and no reply. Have also contacted repair giant (60 emails and copious calls) and they are just saying it’s not their problem, it’s between me and the engineer. Despite the booking being made with the Repair Giant. Absolutely a scam where they take the payment and say they’ll order a part, come back and fit it and instead you never hear from them again. I have now had no dishwasher for 3 weeks and am now just needing to buy a new one as I don’t want to risk finding another company and spending wasted hours again. Repair Giant also refuse to refund as they have said the engineer took the money, not them?! DO NOT USE

Response from repair giant:
There’s no refund due from our side as we didn’t take any monies from you. Please kindly reach out to the contractor/ engineer who attended your property.
Not sure what else we can do as we tried to make contact but have been unsuccessful. The matter is closed from our end.” No accountability

I booked a repair for my Samsung washer dryer through Repair Giant, and the work was assigned to Direct Repairs.

The engineer attended and diagnosed a faulty drain pump. I was told the replacement part had been ordered and would arrive within a few days. After that, I was repeatedly promised that the repair would be completed "tomorrow" or "the next day."

Over the course of the week, I received several assurances and rearranged my schedule to be available. On the agreed day, the engineer stopped answering my phone calls. Later, I received a message saying an emergency had come up and that he could come the following Monday instead.

While I understand that emergencies can happen, this was after several missed commitments and poor communication. The repeated delays, unanswered calls, and broken promises left me without a working washing machine and with no confidence that the repair would ever be completed.

Because of this experience, I requested a full refund and arranged to have the repair carried out elsewhere.

I hope both Repair Giant and Direct Repairs improve their communication, reliability, and customer service so that other customers do not have the same experience.

I paid for a repair, but they told me the engineer was sick and they could not tell me when he could complete the job. Repair Giant agreed to partially refund me and requested my bank details, which I provided immediately. Despite several weeks passing, I still have not received the refund or any meaningful update. Very disappointing customer service, and I have now had to consider legal action simply to recover money they have already agreed is owed to me. I cannot recommend this company based on my experience.

Responsive and able to manage complex repairs rapidly.

Fixed my fridge freezer first time as they had a spare handle as van stock really impressed with their efficiency.

Fixed my tumble dryer within 20 minutes and gave me good advice going forward. Friendly engineer, great service all round.

Overall positive experience they fixed my Miele dishwasher the same day I booked will recommend.

I'm disappointed with the service I received. To be fair, they were prompt initially and came out to diagnose the issue with my washing machine. Unfortunately, after that, the experience became frustrating and dragged on for much longer than expected.

They believed the issue was a faulty door sensor and payed to ordered a replacement but they ordered the wrong sensor, which caused further delays and left me without a working washing machine for even longer. Once the right sensor eventually arrived, it again took a long time to arrange for an engineer to come and fit it.

The most frustrating part was that after replacing the sensor, they then discovered the sensor was not actually the problem at all. I was told they would contact me with a further estimate and next steps, but I never heard back. Despite sending multiple emails and trying to follow up, I received no response at all.

Delays can happen, and mistakes can happen too, but poor communication and being completely ignored as a customer is unacceptable. Overall, a very disappointing experience.

I booked Repair Giant to fix my AEG washing machine on 11 June 2026 and paid £64 for the first visit and £32 for the second (£96 in total). The engineer removed the original seal, leaving the machine only partially assembled and unusable. After that visit, I spent nearly two weeks chasing them while they offered one excuse after another – first that the engineer needed to “go to the tool shop” over the weekend, then that tools were out of stock, and finally that they were short of engineers due to sickness and working through a backlog. Despite my emails stressing the urgency, they never returned to complete the repair. Overall, I was left with no working washing machine, wasted time, and £96 paid for a job that was not completed, so I would not recommend Repair Giant and would strongly advise others to avoid this company.

Be warned - Avoid this company. They don’t tell you that as soon as they visit the property there is another £18.95 charge to source parts required to repair the faulty item. The website does state that parts are not included and charged separately. When I contacted them on the number provided you are advised to email and then they ignore your emails. So no customer service and you’re trapped because they’ve charged you £74 for the original call out. I’ve initiated a chargeback with my credit card company.

We have had an awful experience so far with this company. I would not recommend this service. There is no direct contact number to speak with anyone. The contact number provided takes you to an automated line where you are directed to contact them via email only.
They advertise that the initial upfront cost includes labour and call out however this is not true they have tried to bulk up the cost of the part to get addition money out of us within providing the call out report or and invoice for further funds.
Customer service attitude is also appalling and rude.

There were excellent at fixing my oven, fixed it first time with van stock I am so happy i have working oven for the weekend!!

I booked visit with Repair Giant online as my fridge suddenly stop working.
I find Repair Giant online and went to their website.You can choose dates and time slot.
I choosed date and time 0800 - 1300
Later on in the evening I received email saying confirmation of booking between 0800 - 1830 despite the fact I booked morning visits.
Next day I called them then guess what?
If you expecting to speak with someone then forget it.
There are only two options.
First is AI which will not help you!
Second option is saying send us email!
So forget about speaking to someone.
I sent them email how come they change my booking.

Replied was there is traffic in London and we can’t promise you morning spot.
If so why you offering this in first place ?!
Misleading information nothing else.
When you want to speak with them impossible!
Later on they sent me email where they cancel my booking completely.

What a amateur they’re and also very irresponsible people as well.
We have several small kids and fridge is very vital things keep food fresh, cold water a special in this hot weather.

So they don’t deserve one star but you have to choose at least one.
If you have a emergencies like I do then booked someone else because this people are jokers nothing else.
I tired to leave review on Google but they blocked it.

Really appreciated the honest and professional advice Zak gave me. Instead of trying to sell me multiple expensive parts, they were honest and professional about the condition of my machine. They took the time to explain the issue clearly and gave me genuine advice that replacing the appliance would be more cost-effective in the long run.

I really appreciated their honesty, professionalism, and expert opinion. It’s refreshing to deal with a company that puts the customer first rather than pushing unnecessary repairs just to make more money. Highly recommend for anyone looking for trustworthy and knowledgeable service.