I’ve been fighting a company for refund for a dress I returned since last October 2025. I’d resigned myself to never getting it back after about 50 emails and answering same questions again and aga... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Resolver helped me get my refund for a return from Shein. Shein were refusing to refund me because they claimed the hygiene stickers from the swimwear were removed. The items were returned i... Toon meer
Bedrijf heeft geantwoord
I had an issue with Shein returning goods back and not refunding me and keeping the items. I was getting nowhere with their customer service constantly repeating same answers and trying to get my... Toon meer
Bedrijf heeft geantwoord
I was recommended resolver by the search engine. I spent time completing the online form and then I forced to sign up. After which nothing. No case number no complaint visible. Complete scamming site... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Contactgegevens
Verenigd Koninkrijk
- resolver.co.uk
3,5
Gemiddeld
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
With their assistance I got an apology…
With their assistance I got an apology + admission from UK parking control that they wrongly issued the PCN.
Well done resolver
24 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi George,
Thank you for leaving a review. We're thrilled to hear that our service was helpful to you!
Absolutely useless ,had a dispute with…
Absolutely useless ,had a dispute with Virgin Bet ,but it’s just a messaging service and not a single word from them.
Totally Pointless!
Response to Resolver 20th Feb
Thank you for confirming that you are pointless even though I think your name is very misleading as if you are an ombudsman or will resolve issues and as for your positive feedback? Well there is plenty of negative feedback on here!
You state your a free service as if anyone would pay you for the service you provide!
But you must be making money somehow!
I personally think you should be closed down as I wasted a lot of time using your service and was getting quick responses direct from Virgin Bet and only came to you because I thought you could resolve matters how wrong was I which you have now confirmed.
19 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Tipper,
Thank you for leaving a review.
To explain, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We are not a third-party or complaints management company, we are simply a user-controlled complaint-resolution service that enables consumers to manage and store all their customer service issues in one place.
It’s disappointing to hear you’ve not found our service useful but at no point can we guarantee a positive outcome for any case. Although, we have received a lot of feedback to suggest that company’s can be quicker and more effective in responding when a case has been raised with us.
In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications. Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.
Best of luck with your complaint.
Excellent service.
Excellent service.
Sorted my refund issue out with white fox after months of me trying with no response
12 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Debbie,
We’re so glad to hear you’ve had a positive outcome with your case and are delighted that you found our service helpful!
It was a Monday real ale day .
It was a Monday real ale day .
So I paid £2.15 for a pint twice
Next time I go to the bar I was told with a really bad attitude that no this beer is £3.15 so I said no ! I've never paid that much but only to be told after speaking to Chris an a new manager that I was to pay the new price as it is of a high percentage
I was dealt with terribly from an establishment I visit 5 times a week for food etc MILE CASTLE Never again . Michael Gales*
10 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Michael,
You have left a review for Resolver and not the company you may wish to rate directly.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations.
I’m sorry to hear about your issue, while we are not the company you wish to contact Resolver can help you manage your complaint and provide direct contact pathways to companies.
To get started, please visit our homepage at https://www.resolver.co.uk/.
If you have any further questions please contact our support team here: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver-
Resolver disputes have taken our money and made no contact for over a year!!
Resolver disputes were easy to make contact with UNTIL we paid them over £8k to resolve a timeshare miss sell. It’s been over a year and they have blocked our calls and we can’t get through to ANYONE!! Emails are also bouncing back.
They have all the paperwork, reference numbers to claim back our money and we question if they have done a runner with that and taken our £8k with it.
NO communication, NO follow up, NO contact
Be aware!! They took our money January 2024 and we are STILL trying to get hold of them and find out what is going on.
8 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Stella,
It looks like you've left a review for Resolver instead of the company you intended to rate.
Our service is completely free and does not charge users, so your feedback may be meant for a different company - possibly ‘Dispute Resolver,’ which is entirely separate from us.
We wish you the best of luck moving forward and hope you hear from them soon.
What is this magical service I have…
What is this magical service I have never ever heard about....complained to Marriott about one of their hotels, got reply in minutes. I cant speak for the resolution yet (will update my review accordingly) as they might be used to complaints via this service and wont actually deal with it, just soften it but I give it a chance.
6 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Anastasia,
Thank you for the kind review.
We’re so glad to hear our service helped prompt a response from Marriott and hope your issue is resolved soon!
Helpful to prepare complaint, but no help thereafter.
Whilst the platform was useful for preparing submissions re my complaints to O2, it was complete waste of time as O2 simply ignored everything. I eventually Referred the matter directly to the Communications Ombudsman who dealt with matters effectively. Once concluded I returned to the Resolver complaint to leave feedback and found that Resolver had closed the case without notifying me.
22 januari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Clive,
Thank you for sharing your experience.
We’re sorry to hear you didn’t receive a response to your case with O2 and completely understand how frustrating it can be when a company fails to address your complaint.
While we understand your disappointment, please keep in mind that we are not responsible for a companies approach to customer service as we can only work with the existing customer service procedures a company already has in place.
In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications. Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.
Regarding your situation with your case being closed, the Resolver system may ‘auto-close' a case after a certain period of inactivity in an effort to stop our users receiving unwanted notifications. However, this action does not impact your case in any way - this is just a status reference from the Resolver side.
Nevertheless, we’re glad to hear your case has now been resolved.
Not helpful recently
Resolver, can you please add Clyde windows and home improvements to your systems?
This lot are not processing payments due to their customer's. I have used resolver in the past and its been great apart from recently when told to keep contacting the company which we have, not helpful.
13 januari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Nicola,
Thanks for leaving a review.
Unfortunately, as advised by our support team we haven’t been able to add this company onto our system.
I understand this may be disappointing, but unfortunately, we require some level of cooperation from the companies we list. In this instance, we’ve been unable to establish the necessary communication channels to proceed.
Moving forward, I suggest staying proactive in your communication with the company as well as reviewing our rights guide, as it may provide additional assistance.
I would also recommend reaching out to Citizens Advice who are excellent at providing advice and might be able to direct you to an appropriate authority so pursue your case further: https://www.citizensadvice.org.uk/about-us/contact-us/
Thank you for your understanding and best of luck moving forward.
Used this for a complaint against O2…waste of time
Used this for a complaint against O2 (as directed by the O2 website!) at the end of Oct '24 and have never received anything other than the automated responses even when escalated to the Ombudsman!! Have chased many times through the site but no use after 3 months. Now need to work out how else I can raise the dispute as this has just been a massive waste of time
14 januari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Marc,
Thank you for sharing your experience.
We’re sorry to hear you’ve not received a response to your case with O2 and completely understand how frustrating it can be when a company fails to address your complaint.
While we understand your disappointment, please keep in mind that we are not responsible for a companies approach to customer service as we can only work with the existing customer service procedures a company already has in place.
In your situation, we recommend staying as proactive as possible with your communications; if that doesn’t get a response and there is the option to do so, call them.
It’s also concerning to hear that the Ombudsman hasn’t yet been in touch with you and would strongly suggest giving them a call to ask for an update on your complaint. You can reach them on: 0330 440 1614
Best of luck moving forward with your complaint.
Waste of time
Waste of time, ive always made my own complaints and had results. My first complaint via resolver complete waste of time. Account deleted and will never use again. Complete time waste. I will be interested how many cases that actually resolve because i cannot see any proof so far. I HATE TIME WASTING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
After your reply, im sorry but an auto reply is standard practice. I cannot see any positives to use your services at this moment in time (cut out the middle man)
10 januari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Adam,
Thank you for leaving a review, I’m sorry to hear you felt using Resolver was a waste of time.
Looking into this, I understand that you received an automated message from the company after you submitted your complaint, this is standard practice for companies to indicate your complaint has been received into their system, like a receipt of entry. Typically, you would need to allow them a reasonable amount of time to respond.
I recognise that the company might not have been as responsive as you'd hoped. However, this is often the case outside of our system too and we have received a lot of feedback to suggest that companies can be quicker and more effective in responding when a case has been raised with us.
I’m sorry if this wasn’t your experience but I wish you the best of luck in resolving your complaint with the company directly.
After contacting Resolver they got matters resolved for me very quickly
I recently had to use Resolver to help with my dealings with House of Fraser as I was getting no satisfaction with regards to sending back an item for a refund. After contacting Resolver the matter was resolved within days and I got my refund. I am really pleased I contacted them and would definitely recommend using this company. I do not think I would have got the result I did without their help.
20 november 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Christyne,
We’re so glad to hear you’ve had a positive outcome with your case and are delighted that you found our service helpful!
Had a problem with shein not delivering…
Had a problem with shein not delivering my order submitted 4-5 tickets with proof of non delivery and was told there was nothing they can do . Went through resolver and had the refund in my account in 3 weeks
4 december 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Lisa,
Thank you for taking the time to leave a review, we’re so glad to hear you were refunded!
Completely useless
Completely useless. Don’t waste your time. I have an issue with Vinted withholding my money. Resolver just sent automated emails and I received the same automated emails back from Vinted.
Just another waste of time rabbit hole.
4 januari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Katherine,
Thank you for leaving a review, I’m sorry to hear you received the same response via our system as you did going direct.
Resolver works with companies' existing customer service procedures to help consumers raise and manage their complaints directly to the organisation. As we operate alongside these established processes, it's possible that the response you receive through our service may be
the same as what you would get by contacting the company yourself. However, many of our users have shared feedback, noting that companies often respond more quickly and effectively when a case is raised through our system.
In your situation, we would advise you to be as proactive as possible with your communications. Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.
Best of luck moving forward with your complaint.
The saviour where there is no customer service
Had I not used the services of Resolver, my issue with so-called Debenhams (actually Boohoo), would not have been resolved, due to a non-existent customer service at Boohoo.
As more and more companies neglect to offer any form of customer service, especially regarding failed deliveries from 3rd party couriers, Resolver will become customers' go-to, so I only hope they will be able to manage the ever increasing volume of work that will no doubt, come their way.
They are the customer's saviour.
1 december 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Mary,
Thank you for leaving a review. We're thrilled to hear that our service was helpful to you!
Utterly Pointless
Ebay sent me here after I was getting nowhere with a case against Parcel2Go. I really don't understand the point of Resolver as it is basically a portal which can be used when making a complaint. Parcel2Go chose to email me directly. A complete waste of time.
18 december 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Fiona,
Thank you for leaving a review.
We’re sorry to hear that Parcel2Go chose to contact you directly regarding your case rather than via our service. While we aren’t able to force them to cooperate, you can always insist that you would like your complaint to be handled through our platform.
To clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We are not a third-party or complaints management company, we are simply a user-controlled complaint-resolution service that enables consumers to manage and store all their customer service issues in one place. We have also received a lot of feedback to suggest that companies can be quicker and more effective in responding when a case has been raised with us.
I’m sorry if this hasn’t been your experience, best of luck with your complaint.
This company is amazing
This company is amazing. I’ve had three complaints with separate companies with them now and without them getting involved I don’t know what I would’ve done. One company just refused to get back to me and was impossible to get in touch with them in the first place I have also Managed to get full refund, I would be massively out of pocket if it hadn’t been for resolver honestly I think everyone who’s helped me and I’d recommend anyone to use them
4 december 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Richard,
We’re delighted to hear that you found our service helpful and are so glad we could be of help!
Terrible company values
Terrible. Left in the dark with zero explanation when it went to AI.
This is from a workers experience, I don’t know about being a customer.
10 december 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you for your review.
I’m sorry you felt you were kept in the dark with your case but please keep in mind that you won't hear from us directly regarding your case, as all communication is between you and the company you have a complaint with.
We understand that the complaint process can be challenging, and we are committed to supporting our users every step of the way so if you require any guidance please don’t hesitate to reach out to our support team: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver
Cannot fault Resolve well done
I had a issue with a well known company. My package got mixed up somewhere along the line. From dispatch to delivery by another well known company. I wasn’t getting anywhere so I contacted Resolve.
On this matter I couldn’t fault them, prompt reply every time. Only took just over a week to sort it out. I am now getting a total refund. So thank you so much for your help.
Will definitely be my first port of call if anything else arises
18 november 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Julie,
We’re so glad to hear you’ve had a positive outcome with your case and are delighted that you found our service helpful!
I do not understand the point of this…
I do not understand the point of this company.
They do not resolve anything. They just send automated replies, that make no sense to your issue! Then close your case.
Not worth the air space.
Do not waste your time, really pointless, I don’t know how are they are still operating.
19 november 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Donna,
Thank you for leaving a review.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations.
We are not a third-party or complaints management company, we are simply a user-controlled complaint-resolution service that enables consumers to manage and store all their customer service issues in one place. We have also received a lot of feedback to suggest that companies can be quicker and more effective in responding when a case has been raised with us.
I’m sorry if this hasn’t been your experience, but if you would like some guidance regarding your case please don’t hesitate to get in touch with our support team: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver
Waste of time
Waste of time - I got the same response from the provider as I did going direct with the company. Purchased something on Vinted - never received the item. The seller got the money and refused to refund me. Vinted said I didn't send the right information within 48hours - in spite of the fact that I raised a complaint and sent all they requested within the time frame. I believe vinted found in favour of the seller because they are selling a huge amount of items using the site.
In response to resolvers response.....I am doing everything you suggested to no avail. How many Vinted complaints have you have been able to successfully resolve - as a percentage of total complaints received? If it is under 10% it might be useful to let people coming to your website know so they don't further waste time.
23 november 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you for leaving a review, I’m sorry to hear you received the same response via our system as you did going direct.
Resolver works with companies' existing customer service procedures to help consumers raise and manage their complaints directly to the organisation. Since we operate alongside these established processes, it's possible that the response you receive through our service may be the same as if you had contacted the company directly. However, many of our users have shared feedback, noting that companies often respond more quickly and effectively when a case is raised through Resolver.
In your situation, we would advise you to be as proactive as possible with your communications. Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.
Best of luck moving forward with your complaint.
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