I’ve been fighting a company for refund for a dress I returned since last October 2025. I’d resigned myself to never getting it back after about 50 emails and answering same questions again and aga... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Resolver helped me get my refund for a return from Shein. Shein were refusing to refund me because they claimed the hygiene stickers from the swimwear were removed. The items were returned i... Toon meer
Bedrijf heeft geantwoord
I had an issue with Shein returning goods back and not refunding me and keeping the items. I was getting nowhere with their customer service constantly repeating same answers and trying to get my... Toon meer
Bedrijf heeft geantwoord
I was recommended resolver by the search engine. I spent time completing the online form and then I forced to sign up. After which nothing. No case number no complaint visible. Complete scamming site... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Contactgegevens
Verenigd Koninkrijk
- resolver.co.uk
3,5
Gemiddeld
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Never heard of them prior to this…
Never heard of them prior to this experience. Thought id leave a review to help out anyone sceptical like me. I was abit nervous as thought there would be a catch but there wasnt. I was having issues getting a response from Hisense. I had sent emails and facebook messages and after 3 weeks I still had no response or acknowledgement. I was furious as having issues with a washing machine we bought roughly 8 months ago so went to google to look at places like FOS & citizen’s advice. None were able to help in an issue with an appliance. I stumbled across resolver and even though I hadnt heard of them took the leap and got them involved as I was beyong annoyed that Hisense were basically ignoring me. Suprisingly Hisense replied via resolver the same day providing me with a contact number to call to try and resolve my current issue. Very impressed with the quick turnaround. Resolver basically just acts as a middle man and took the information on my issue and generated a professional strongly worded email to Hisense which surprisingly caught their attention as its sent from Resolver and not your own email. Responses from the company then come back through resolver for you to view. Completly free service. Easy to use and understand. Will certaintly use again if needed. Been on the phone to Hisense today hopefully will get resolved.
2 april 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Coco,
Thank you for the kind review! We're so pleased to hear you've found our service useful!
Worked for us.
We just used Resolver as we had no luck using clarins customer services.The issue was resolved within 24 hours and we got a refund.
29 maart 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi John,
Thank you for your kind feedback. We’re thrilled to hear you've received your refund!
Case No. RES11002340 never got solved
My Case No. RES11002340 never got solved and they never came back to me! worst company i have dealt with in history!!!!
I DONT RECOMMEND THIS SITE TO ANYONE!!!
27 maart 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Mehul,
We're sorry to hear that your case with TikTok didn’t have a positive outcome.
Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue.
We are aware of the trickier companies and their habits, and in any case of a limited or unsatisfactory response we would advise you to be as proactive as possible with your communications - the escalation levels should also help you contact someone higher up in the organisation, or seek independent review from a regulatory body if this is possible.
If you would like some additional help or guidance with the specifics of your case, please do reach out to us at support@resolver.com
Best of luck moving forward.
Usless
Usless, waste of time. completed online form only to get a generic message back Evri, phone this number. that number says, we are busy.
24 maart 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Chris,
Thank you for leaving a review, it's disappointing to hear you've had this response from Evri.
Unfortunately, Evri have an extremely inconsistent attitude to complaints raised - they accept some claims, but in other instances reply with an automated reply as they have to yours.
Resolver’s aim is to make the complaints process easier and clearer for both consumer and company by bridging the gap between them and improving the whole nature of customer service. We believe that how you complain should be up to you and that companies should make it as easy as possible for you to get your voice heard. This is one of the changes that we are trying to make to the world of consumer rights.
The vast majority of the companies that we deal with are actively addressing our users' complaints and, as Resolver becomes more established, the small proportion of uncooperative companies will find it increasingly difficult to ignore our users.
Moving forward, I suggest staying as proactive as possible with your communications - continue to email from your Resolver case file as well as contacting them directly.
Please be advised that we have found Evri to respond, despite sending out these automated emails. Users who ignore and carry on messaging Evri sometimes will get a response.
Best of luck moving forward and please don't hesitate to get in touch with our support team for further support.
I don't really get it
I don't really get it. The service seems to do nothing except let you write about your complaint.
They don't escalate or contact the company or don't seem to and if they do you never hear about it or get any results.
18 maart 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Adrian,
Thank you for your feedback, I’m sorry to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. Our service provides a structured process for consumers to resolve issues, and enables consumers to manage and store all their customer service issues in one place.
I'm sorry you weren't given the option to escalate your case - we do offer different escalation pathways for most companies listed in our system, but as we can only work within a company's existing customer service procedures, if the company you are complaining to doesn’t have an escalation process, we cannot provide one.
In any case of a limited or unsatisfactory response from a company we recommend staying as proactive as possible with your communications, continue to email from your case file; if that doesn’t get a response and there is the option to do so, call them.
Best of luck moving forward and if there’s anything else we can assist with, please don’t hesitate to reach out to our support team.
Dissolve Resolver
Resolver? They don’t resolve anything. They just send you crappy emails all the time and ask for donations so they can keep resolving nothing. It’s pointless, it’s seems to be just a platform to send messages through and there is still no outcome. Don’t waste your time and don’t give them any money.
15 januari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Mark,
Thank you for your feedback, it’s disappointing to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It is our aim to simplify the complaints process so consumers can address their complaints more efficiently.
Our service has helped over 7.5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
It may be that in your case, the outcome of your complaint did not meet your expectations. Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body if this is possible.
If you would like some additional help or guidance with the specifics of your case, please do reach out to us at support@resolver.com
Regarding your comments about donations, our service is free for users, and we only ask for donations to help us continue offering this service at no charge.
Best of luck moving forward and if there’s anything else we can assist with, please don’t hesitate to reach out.
Found what I wanted quickly.
1 maart 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Tom,
Thank you for leaving a review, we’re so glad to hear you found our service useful!
Money back
I have used Revolver in the past. I had a problem with Turkish Airlines. They said I will get my money back in a few months time after they cancelled my flight. I got in touch with Resolver and with in a couple of months received my full air fare. Thank you Resolver.
28 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Tony,
Thank you for your kind feedback. We’re so glad to hear you found our service useful. If you ever need assistance again, we're always here to help!
Resolver were there to help
Resolver helped me understand the process of making a complaint that could be heard and the company in question actually gave me compensation when at first they just stonewalled me. Thank you resolver.
11 december 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Laurence,
Thank you for your kind feedback. We’re thrilled to hear you received your compensation!
I look forward to reading all of the…
I look forward to reading all of the info Resolver sends in my email. Very informative and useful and has helped me with there pre done letters to apply to my car finance company for reimbursement over mis sold finance
18 juli 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Paula,
Thank you for your review! We're so pleased to hear you've found our service useful!
Thank you!
Really great platform which helped me get a good resolution where all else had failed, thanks guys!
4 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Kat,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!
Completely free service
Completely free service, they helped me get back ppi pay out, pay out for extra platinum card that I never asked for,but was paying extra for, so I got money back without a middle man taking a cut
27 februari 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Sarah,
Thank you for the kind review. We're so glad to hear we could help you with your reclaim!
Great site
Great site, helped me to easily make a complaint (after having no success) which was then resolved - highly recommended!
28 februari 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you for your wonderful feedback! We're so glad Resolver made the complaint process easy for you and helped you achieve a resolution. Your recommendation means a lot to us!
These guys can help
Resolver are great at getting you answers particularly with those particular companies that have no dedicated customer services or companies that ignore you over complaint's they've helped me a couple of times with good outcomes they are definitely worth asking for help i just wish i could afford to donate 100% trustworthy
27 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Steven,
Thank you so much for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Issue for Nearly 4 years, Resolved within 2 weeks
I was arguing for nearly 4 years with UK Power Networks, someone recommended Resolver, within 2 weeks my problem was Resolved!! Excellent!! 5☆
15 augustus 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Jonathan,
Thank you for the kind review. We're thrilled to hear that our service was helpful to you!
IMorrisons superstore…
I used this to resolve a problem with morrisons. Although I tried to resolve it myself at first, Resolver came to my attention and they sorted it without any problems quickly. Would recommend them to anyone.
10 december 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Brian,
Thank you for leaving a review.
We’re delighted to hear you found our service helpful and are so glad we could be of help!
Resolve helped me get a full refund…
Resolve helped me get a full refund back within days free of charge I highly r this company and if I ever had a problem again I would use resolve again
27 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Trace,
Thank you for the kind review, we’re so glad to hear you were refunded!
Resolver confidence
I have used Resolver a few times and with their help I received a quick resolution to the issues I raised . It is great to have a source that can support you and fight your corner.
11 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Mary,
Thank you for taking the time to leave a review. We're thrilled to hear that our service was helpful to you!
I can't thank them enough they helped…
I can't thank them enough they helped me take on some loan companies, with the financial ombudsman, and I had a good outcome.
15 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Julie,
Thank you for your kind feedback! We're delighted we could help you with your case, and it's great to hear you had a positive outcome. If you ever need assistance again, don't hesitate to reach out!
Brilliant free site
Brilliant free site, have saved a fortune.
4 februari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Mr Umpleby,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!
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