I’ve been fighting a company for refund for a dress I returned since last October 2025. I’d resigned myself to never getting it back after about 50 emails and answering same questions again and aga... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Resolver helped me get my refund for a return from Shein. Shein were refusing to refund me because they claimed the hygiene stickers from the swimwear were removed. The items were returned i... Toon meer
Bedrijf heeft geantwoord
I had an issue with Shein returning goods back and not refunding me and keeping the items. I was getting nowhere with their customer service constantly repeating same answers and trying to get my... Toon meer
Bedrijf heeft geantwoord
I was recommended resolver by the search engine. I spent time completing the online form and then I forced to sign up. After which nothing. No case number no complaint visible. Complete scamming site... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Contactgegevens
Verenigd Koninkrijk
- resolver.co.uk
3,5
Gemiddeld
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Had a problem with an overseas perfume…
Had a problem with an overseas perfume shop resolver got it cleared up and my money refunded was simple and easy to deal with
15 februari 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi Fiona,
Thank you for the kind feedback! We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Resolver has helped me a couple times…
Resolver has helped me a couple times in the past
And things always seem easy
Would thoroughly b recommend
14 mei 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi Richard,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!
Resolver are wonderful they have helped…
Resolver are wonderful they have helped me resolve problems with Evri where i could not get anywhere as soon as they became involved it was resolved well done Resolver i have recommended to lots of people
They are most useful and helpful explaining your rights
I would always rate them as 100%
14 mei 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
When an Evri delivery driver walked on…
When an Evri delivery driver walked on our newly laid driveway leaving his footprints and having crossed through red tape, Resolver helped me gain the cost of the repair. Prior to this I had got nowhere trying to make connections with Evri. Thank you to Resolver.
17 november 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you for sharing your experience. We’re so pleased to hear we were able to help you recover your repair costs, after your issue with the delivery.
Resolver helped me with a problem with…
Resolver helped me with a problem with Currys got long awaited compensation thank you so much
4 februari 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi Gillian,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Antwoord van Resolver
Hi Mac,
Thank you for your feedback. We’re sorry to hear you didn’t find our service helpful.
Resolver is a free online complaints tool that helps consumers raise and manage complaints with companies more easily.
We would also like to reassure you that Resolver does not sell or provide users personal data to third parties. Any information provided is used solely to help facilitate the resolution of your case.
While our service aims to make the complaints process easier, we cannot guarantee a positive outcome to any case. Ultimately, it is up to the company you are complaining about to resolve the issue.
If you would like any additional guidance regarding your case, please do reach out to us at support@resolver.co.uk.
Waste of time
Waste of time. Said the company I was looking for was active on their platform, spent almost an hour pulling together the information to file the complaint only to immediately receive a "this is a no response email" response from the provider. When I reached out to support they told me the only thing I could do was to reach out to them directly. Strongly recommend avoiding so you don't waste time like me.
8 mei 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi Jack,
We’re sorry to hear about your experience and understand how frustrating this must have been.
We do our best to ensure all company contact details on our platform are kept up to date. However, from time to time, companies update their contact details without notifying us, which can unfortunately result in occasional issues like this.
If you could please get in touch with our support team at support@resolver.co.uk, we’d be happy to look into this and review the details in our system.
Unethical trap
I was recommended resolver by the search engine. I spent time completing the online form and then I forced to sign up. After which nothing. No case number no complaint visible. Complete scamming site taking advantage of consumers who have already received poor customer service and may be vulnerable as a result. Use the normal routes for escalation and not this nonsense website. I tried to complain about resolver but they don’t have a way to do that accurately too.
6 mei 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
We’re sorry to hear you’ve encountered this issue.
Please be assured Resolver is not a scam, but it does sound like something may have gone wrong when your case was submitted. When a complaint is successfully completed, it will appear in your account.
As this hasn’t happened for you, we recommend contacting our support team so they can check whether your case has been submitted. If your complaint hasn’t gone through, our team will be happy to guide you through the process to make sure it’s completed properly.
You can reach us at: support@resolver.co.uk.
Thanks team
Thanks team, it's because of this company that I managed to get my refund from Boohoo who were not helpful.
25 april 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi Hannah,
Thank you for your kind review. We’re so happy to hear that you received your refund! If you ever need assistance again, we're always here to help!
Unsolicited “account” email with no prior relationship, no explanation
Received an “Important Security Update” email from Resolver despite never having created an account or had any prior contact with them. I keep a full email history going back over 25 years and there is no record of any interaction.
There are at least five other people on Trustpilot reporting the exact same issue in the past 2 weeks, which suggests this is not an isolated case.
I expect Resolver will reply here stating that they “only email registered users” and that I "likely created an account in the past". That is not sufficient. Under UK GDPR, they must be able to show:
1. How and when my data was obtained, and the lawful basis for using it.
2. If accounts are being created indirectly (e.g. via complaints or third parties), this still requires a clear and transparent explanation.
I’ve submitted a formal Subject Access Request via their support email to get the full details and have not received any response beyond an automated reply stating they would respond within 5 days - that timeframe has now passed.
If they cannot properly explain the origin and use of my data, I will escalate to the ICO.
9 april 2026
Review zonder uitnodiging
Rubbish Service
I used Resolver to send details to Lufthansa regarding a recent problem in 2022. Resolver advised case has been sent to Lufthansa and it may take a while but if so contact Resolver again. Ok, I forgot about it and its now 2026. Resolver has just emailed me to ask about multi factor authentication. I looked up the previous case and when I hit the case button it required my email and PW. I put this in and it didn't recognise my email even though its just sent me an email hey-ho
13 april 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi Phil,
It’s disappointing to hear that you didn’t find our service helpful in your previous case with Lufthansa, though there may be some misunderstanding about how Resolver works.
To clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We are not a third party or complaints management company and we do not investigate issues or act on your behalf.
All communication is between you and the company you have a complaint with. In any case of a limited or unsatisfactory response from a company I would advise you to be as proactive as possible with your communications. Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.
I’m also sorry to hear you’ve had difficulty logging into your account. If you’re still experiencing issues, please don’t hesitate to contact our support team at support@resolver.co.uk.
Resolver - messages from beyond the grave?
Interesting to read some of the "suddenly receiving emails from Resolver" messages on here so thought that I would add my own experience... I have just started receiving messages from Resolver, only they are coming to my mother's address and she died two-and-a-half years ago so if she has been in touch with Resolver, I would definitely like more details!
12 april 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi Rob,
I’m very sorry for any distress our email may have caused.
To clarify, this email was sent to all users with a Resolver account to inform them that multi-factor authentication (MFA) is now available.
It’s possible that your late mother still has an account registered with us. If you could please contact our support team and include the email address that received the message, we will make sure the associated account is deleted. You can reach us at: support@resolver.co.uk
Once again, we sincerely apologise again for any upset this may have caused.
I've never heard of Resolver but have…
I've never heard of Resolver but have just received spam from them. They claim to have helped 5 million people in the UK. I doubt that very much.
12 april 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi Richard,
We’re sorry for any confusion our emails have caused you.
Please be assured that we would not send you emails unless your email is registered with us. It’s likely that you created an account with us to raise a complaint with a company in the past.
If you would like more information, or for your account to be deleted, please contact our support team, who will be happy to assist.
You can reach us at: support@resolver.co.uk
I have never even heard of Resolver…
I have never even heard of Resolver until I started receiving spam from them. I suspect they are engaged with data brokers/vendors or partner sharing to purchase people's personal information and just sending out bulk spam.
Unethical practices and no doubt will only offer to "delete" your email, which they shouldn't have in the first place, rather than being upfront about how they got your data at all.
10 april 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi Mike,
We’re sorry for any confusion or concern our emails have caused you.
Please be assured that we would not send you emails unless your address is registered with us. It’s likely that you created an account with us to raise a complaint with a company in the past.
If you would like more information, or for your account to be deleted, please contact our support team, who will be happy to assist.
You can reach us at: support@resolver.co.uk
Another time wasting service.
9 april 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you for leaving a review, it’s disappointing to hear you’ve not found our service helpful.
Our service has helped over 5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
However, we can’t guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where this is possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
I dont know the companie but the send…
I dont know the companie but the send me a email but I dont know where the get my email adress from.
I go and report them on outlook as spam.
9 april 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi Richard,
We’re sorry for any confusion or concern our emails have caused you.
Please be assured that we would not send you emails unless your address is registered with us. If you’re unsure how this may have happened, we recommend contacting our support team, who will be happy to assist.
You can reach us at: support@resolver.co.uk
I find it weird that since I submitted…
I find it weird that since I submitted my complaint the website has been down but yet let's me sign in ...
6 april 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi Kellie,
I’m sorry to hear you’ve experienced issues with our website. I can confirm that our site is up and running correctly.
If you’re having difficulty navigating our site, please don’t hesitate to contact our support team at: support@resolver.co.uk
Suddenly started receiving spam from this company
Suddenly started receiving spam from this company.
Don't fall for their scam, don't click on any of the links in their spam mail.
8 april 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi Yuki,
We’re sorry for any confusion or concern our emails have caused you. Please be assured that we only send emails to addresses that are registered with us, and we are certainly not a scam.
You can unsubscribe to our marketing and newsletter emails any time by checking the options in your account. This option can be found in the “Account Details” page.
Alternatively, you can contact us at support@resolver.co.uk, and we will be happy to unsubscribe you or delete your account altogether.
need to clarify what they actually do
I think this website and company need to be clearer about what they actually do. They are keeping a log of any communications that you make through them to the company you are complaining, too.
Resolver do not act as agents on your behalf. I don't even think they had the correct email address for the company I was dealing with, as I was getting and have got nowhere.
I was under the impression Resolver would act on my behalf after a set amount of time. However, that is not the case. They just have template emails you can use at certain times and within time limits.
28 februari 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you for your feedback. I’m sorry to hear there was some confusion about how our service works.
To be clear, we don’t act on behalf of users at any point. We’re a free online complaints tool designed to help make the complaint process easier and more efficient.
Our service has helped over 5 million people sort out complaints completely free of charge. Based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform - though we’re sorry this wasn’t your experience on this occasion.
We appreciate you taking the time to share your feedback, and hope your complaint is resolved soon.
I have suddenly received emails from…
I have suddenly received emails from Resolver! I don't know why they are sending them to me. I don't remember ever requesting them. Why have you started sending these emails. How did you get my email address?
1 april 2026
Review zonder uitnodiging
Antwoord van Resolver
Hi Anne,
We’re sorry for any confusion or concern our emails have caused you.
Please be assured that we would not send you emails unless your address is registered with us. If you’re unsure how this may have happened, we recommend contacting our support team, who will be happy to look into this further.
You can reach us at: support@resolver.co.uk
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