I’ve been fighting a company for refund for a dress I returned since last October 2025. I’d resigned myself to never getting it back after about 50 emails and answering same questions again and aga... Toon meer
Bedrijf heeft geantwoord
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Resolver helped me get my refund for a return from Shein. Shein were refusing to refund me because they claimed the hygiene stickers from the swimwear were removed. The items were returned i... Toon meer
Bedrijf heeft geantwoord
I had an issue with Shein returning goods back and not refunding me and keeping the items. I was getting nowhere with their customer service constantly repeating same answers and trying to get my... Toon meer
Bedrijf heeft geantwoord
I was recommended resolver by the search engine. I spent time completing the online form and then I forced to sign up. After which nothing. No case number no complaint visible. Complete scamming site... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Contactgegevens
Verenigd Koninkrijk
- resolver.co.uk
3,5
Gemiddeld
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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customer service
Got message on Resolver with a way to resolve my issue.
1 december 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Jason,
I’m sorry to hear you’ve had trouble verifying your email address and that you’ve had difficulty contacting us.
We’re always happy to help and want to make sure issues like this are resolved as quickly as possible. If you contact our Customer Service team via our page here: https://support.resolver.co.uk/hc/en-us, or by email at support@resolver.co.uk, our team will be happy to look into this for you.
Very helpful
I tried for weeks to get a refund from a reputable company with no luck. Was stuck talking to bots and then when I finally managed to talk to someone they would fob me off and refuse to refund. I came across resolver and went through the process on the website, it took some time but I finally managed to get a refund. Thankyou resolver!
30 november 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Ellie,
Thank you for your kind feedback. We’re so happy to hear that you received your refund! If you ever need assistance again, we're always here to help!
Good company
They certainly try their best to protect us from sham companies. Sometimes you can't escalate which is disappointing. But they advise as much as possible and we really can't complain for a free service.
Also if you email their support the reply is immediate which is always nice.
Shout out to Beth who replied to me today within minutes of asking them a question.
16 december 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Helped resolved a discrepancy & ongoing…
Helped resolved a discrepancy & ongoing information of other issues.
Keep the advice coming, it’s all relevant & very helpful in this tough life. Thank you
23 november 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Ewa,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Total waste of time
Total waste of time. Absolutely no constructive support in getting the complaint with Qatar Airways addressed. Basically, just let them off their commitment to a refund. Don’t use this platform or Qatar!!
Edit after reading the Resolver response. This platform did nothing, it implied timelines and escalation that produced nothing.
Qatar Airlines have zero interest in customer service, their CEO hides his contact details to avoid complaints. Will not use this airline or the complaint platform again!
14 augustus 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Pete.
I’m sorry to hear you didn’t find our service helpful in resolving your issue with Qatar Airways.
From your review, it sounds like there may have been some misunderstanding about what Resolver does. Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We are not a third-party or complaints management service, and we do not intervene in cases or enforce refunds. Our role is to make the complaints process easier by providing a structured way for your complaint to be raised and escalated.
I appreciate how frustrating an unresolved refund issue can be and I’m sorry to hear Qatar Airways did not provide the response you were hoping, but the decision rests with the company itself.
If you’re still pursuing this complaint, we recommend staying proactive with your communications, and looking out for the escalation options in your case file - which will eventually allow you to escalate your complaint for an independent review.
Best of luck moving forward.
absolutely pointless
absolutely pointless
it's been many weeks now. if I had known that they cannot actually do anything whatsoever to really help me I wouldn't have bothered with it
I should've just contacted citizens advise Instead
20 november 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi James
It seems there may have been some misunderstanding about what Resolver is. To clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We don’t act as a third party or become involved in individual cases - our platform simply aims to make the complaints process easier and more efficient for users.
Our service has helped over 5 million people sort out complaints completely free of charge, and based on feedback from our users, companies tend to respond more quickly, and effectively when a case is raised through our platform.
However, we can’t guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, if this is possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk
Okay
Made it easier to put forward the issue I had. Took some time but results were as should be.
14 november 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Abigail,
Thank you for the kind review. We’re so glad to hear our service made it easier for you to raise your complaint!
I started a complaint against Matalan
I started a complaint against Matalan, who refused to reply.
I could not progress to a solution and was left in limbo by Matalan and Resolver.
Will not bother using Resolver again.
They were good in the past but have now deteriorated
13 oktober 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi John,
We’re sorry to hear that you didn’t find our service helpful, and that Matalan refused to reply to your complaint.
Unfortunately, at no point can we guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue.
In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications. Continue emailing both through your Resolver case file and directly to the company. If you don’t receive a response, try reaching out via their social media channels to prompt a reply - make it as difficult as possible for your complaint to be ignored.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Resolver? More like Deflector. A Masterclass in Doing Nothing.
Very good bad service indeed. Brilliant for their pockets, catastrophic for the rest of us—hopeful, frustrated, and naïve enough to believe Resolver exists to help. Spoiler alert: they don’t. They exist to simulate help, to perform resolution, and to deflect with astonishing consistency.
Their business model? Pose as a bridge between consumers and companies, then quietly moonwalk away when things get serious. They’ve found a lucrative niche: the illusion of advocacy. A digital waiting room where complaints go to die, dressed up in polite templates and automated shrugs.
I wasted my time. You shouldn’t. Especially if you’re trying to complain about Vinted—a company that practically spells out SCAM in its user experience. Resolver will do absolutely nothing. No pressure, no escalation, no accountability. Just a polite “we’ve forwarded your concern” and a long silence while the company ignores you.
And when you ask for follow-up? You’ll get a recycled paragraph, maybe a smiley face, and a reminder that Resolver is “just a platform.” Not responsible. Not involved. Not useful.
If you enjoy shouting into the void, Resolver is your stage. If you want actual resolution, go elsewhere. Ombudsman, legal action, public exposure—anything but this digital placebo.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Martin,
Thank you for leaving a review.
Resolver’s purpose has always been to make it easier for people to raise and manage complaints, completely free of charge. It’s important to remember that we can’t guarantee a positive outcome for every case - ultimately, it’s up to the company to resolve your issue. However, based on user’s feedback, many companies tend to respond more quickly and effectively when cases are raised through our system.
Regarding your concerns about not being able to escalate your case further, since we work in line with each company’s customer service process, we can only offer escalation options that they already have in place. If a company doesn’t provide escalation stages or isn’t regulated by an ombudsman, we’re unable to offer those options either. In Vinted’s case, their process is very limited, but for most other companies, our system will guide you through available escalation routes until you reach a resolution.
It’s also worth noting that going directly to a regulator or small claims court is usually not possible at the early stages of a complaint. You’re legally required to give the company an opportunity to resolve the issue first. Our system will prompt you to escalate to a regulator if, after several weeks, your issue remains unresolved.
We completely understand how frustrating it can be when a company doesn’t engage or resolve your issue. While we can’t force a company to reply, we recommend remaining as proactive as possible with your communications - in many cases, persistence does lead to a response over time.
Resolver is my automatic go to.
Resolver is my automatic go to when i have a problem. They help to sort your problem out without needing to find or pay for a lawyer. Resolver helps in all aspects of life they have been my automatic go to for many years now.
26 juni 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Jo,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Was struggling with obtaining refund…
Was struggling with obtaining refund for faulty goods with company but resolvers help made all the difference. Brill. Donation on way.
20 september 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Michael,
Thank you for your kind feedback. We’re so glad to hear you've found our service useful. If you ever need assistance again, we're always here to help!
It works!
I have used Resolver four times to help resolve issues with companies. Often it’s impossible these days to talk to a person or even email! Everything is organised by companies to make you give up getting justice because of this, it’s so frustrating. Resolver cuts through all this and gives you access often to the top. I would thoroughly recommend Resolver if you have a genuine problem with sellers.
12 september 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Zena,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Very informative and worthwhile
Very informative and a great guide for doing things right. Has helped me during PPI claims and more recently in car finance claims
23 oktober 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Mark,
Thank you for the kind review. We're so glad to hear you've found our service helpful!
Often the only way to get a response
In my experience, companies who were not responding to complaints when using their own, generally very complicated and difficult, procedures will magically respond immediately when contacted via Resolver
23 oktober 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Iffy,
Thank you for your kind feedback. We’re so glad you’ve found our service useful. If you ever need assistance again, we're always here to help!
Used Resolver to help with a complaint …
Used Resolver to help with a complaint against M&S they advised a process of making contact to resolve my issue which worked a treat compensation was achieved a big thanks to Resolver well recommend using this company
14 maart 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Ian,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!
It is a Great Help
It is a Great Help: Resolver does provide all those seeking help, with great advice line, and valuable insights.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you for taking the time to leave a review, we’re so glad
to hear you've found our service useful!
Fantastic website
Fantastic website. I have used it to help others claim money back that they would not have been able to. Elderly people, no smart phones or internet had delayed flights - got them the delay compensation that they were entitled to. Process was easy with this site so happy to use my phone or IT skills to help them.
This site makes it easy for people to help others. It’s brilliant that it is free please keep it that way.
Like someone else I am extremely surprised that people have put negative comments, it’s free, it helps it doesn’t guarantee the outcome you want but it certainly helps you.
BTW white consumer goods breaking down after only 2 years.
I have had limited success but that is the companies at fault not this website and the exploitation of their so called paid for warranties eg domestic and general who were awful complete time wasters , Hisense with poor quality products and AO who sold me the £800 fridge that broke in 2 years.
This website is great it’s unfortunate that goods are not built to last now and customer service and warranty don’t seem to exist.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you so much for your fantastic feedback! We’re so glad to hear our site has helped you and others claim what you’re entitled to.
We really appreciate your support, and if you ever need assistance again, we’re always here to help.
I bought flight tickets from a national…
I bought tickets from a national airline company and was unable to use them due to being diagnosed with a serious health issue. I was having no luck in getting the tickets refunded at all until I used Resolva. I spent months trying and Resolva resolved the issue in 'ten days' I was gobsmacked.
22 oktober 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Andy,
Thank you for sharing your experience.
We’re so glad to hear we could help you get your refund after you had such a difficult time. If you ever need assistance again we're always here to help!
Resolver helped to claim back the PPE…
Resolver helped to claim back the PPE and the bank account that I was paying that I did not ask for. Resolver provided templates for all the letters that I needed to send to the bank. I received all my money back from the bank that they unlawfully took.
31 oktober 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Dee,
Thank you for the kind review. We're thrilled to hear that our service was helpful to you!
Resolver helps!
Fantastic Website, excellent guidance on the website. Private enterprises don’t get things right from get go for many reasons that’s where Resolver steps in help right these wrongs!
I think everyone should be signed up to it!
21 oktober 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Jason,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
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