I’ve been fighting a company for refund for a dress I returned since last October 2025. I’d resigned myself to never getting it back after about 50 emails and answering same questions again and aga... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Resolver helped me get my refund for a return from Shein. Shein were refusing to refund me because they claimed the hygiene stickers from the swimwear were removed. The items were returned i... Toon meer
Bedrijf heeft geantwoord
I had an issue with Shein returning goods back and not refunding me and keeping the items. I was getting nowhere with their customer service constantly repeating same answers and trying to get my... Toon meer
Bedrijf heeft geantwoord
I was recommended resolver by the search engine. I spent time completing the online form and then I forced to sign up. After which nothing. No case number no complaint visible. Complete scamming site... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Contactgegevens
Verenigd Koninkrijk
- resolver.co.uk
3,5
Gemiddeld
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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I found out about Resolver via Martin…
I found out about Resolver via Martin Lewis (Money Saving Expert).
Having tried making a claim against a travel company and basically getting fobbed off, I asked Resolver to help.
To cut a long story short they certainly did just that and My claim was upheld.
If you haven't tried Resolver before, please give them a try.
100% recommended.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Alan,
Thank you for your kind review. We’re so glad Resolver was able to help get your claim upheld after your experience with the travel company. We’re always here if you need help in the future!
i have used you before but this last…
i have used you before but this last time it has been awful no help at all just been ignored with no result with no interest with a company whom has taken £600 of my money for poor goods and no service at all so why dont you help me please in wrote my case on your web site but still nothing is being done to help my case raised for over s year now
22 oktober 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Ian,
I’m sorry that your complaint is unresolved, and I completely understand how frustrating this must be given how much time has passed.
While we aim to offer help wherever we can, unfortunately, we are not able to advise on an individual basis, nor can we act or look into matters on behalf of users - it is, in the end, up to the company you are complaining to to resolve the issue.
In the event that you haven't heard back from the company in a while, we would suggest being as proactive as possible with trying to re-establish communications. Send a follow-up email from your case file, or call the company directly to prompt a response. This will make sure that they stay engaged with your complaint, and will hopefully be able to resolve your issue as soon as possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk
I got a result from resolver for delays…
I got a result from resolver for delays in flights with Aer Lingus I always sing their praises especially as they don’t charge for service It was in 2023
22 oktober 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Marie,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!
I was amazed to see any negative…
I was amazed to see any negative reviews for Resolver. I have used them several times when I couldn’t get anywhere with complaints on my own and they have always resulted in quick and positive outcomes. They’re excellent!
15 oktober 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Janice,
Thank you for the kind review. We're so pleased to hear you've found our service useful!
whenever i have had a problem with a…
whenever i have had a problem with a company i have reached out to resolver and they come to my help ,when i find myself getting nowhere with a problem they come to my help ,cant praise them enough try them , its so easy .
10 oktober 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi David,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
I have used Resolver on 2 occasions and…
I have used Resolver on 2 occasions and they have all been handled amicably between myself and the other companies. I highly recommend Resolver.
18 oktober 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Aduako,
Thank you for leaving a review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
I took my TV to Curry’s 3 times to no avail
Having taken a TV back to Curry’s three times and there in house and external repair service changing parts of the TV I thought there was a SKY problem but no. After contacting Resolver I had a similar new TV a week later and haven’t looked back. In fact the model had been upgraded and I ended up with a bonus of £80.
6 november 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Adrian,
Thank you for your kind review. We’re so glad to hear your case had a positive outcome! We're always here if you need us again.
I always turn to Resolver when I have…
I always turn to Resolver when I have had an issue with lack of customer service from providers and I have always succeeded in getting a satisfied result. From utilities to online shopping, once I lodge my complaint it is not long before it is resolved to my satisfaction
22 oktober 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Sandra,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Had a delayed flight
Had a delayed flight, Resolve resolved all compensation arranged everything, very smooth and professional. Excellent service
26 oktober 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you for the kind review. We're so glad to hear we could help you get your compensation!
Helped me get a refund last year.
Helped me get a refund last year.
Good service.
17 januari 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Lisa,
Thank you for the kind feedback. We’re thrilled to hear we could help you get your refund!
I have used them twice when I could get…
I have used them twice when I could get no contact/ complaint details and they got both matters resolved within days… thoroughly recommended
30 november 2024
Review zonder uitnodiging
Antwoord van Resolver
Hi Malcolm,
Thank you for the kind review. We're so glad to hear our service has been helpful to you. If you ever need assistance again, we're always here to help!
No way to contact Resolver for help
No way to contact Resolver when things go wrong. I submitted my details to a firm of lawyers recommended in an email from Resolver that were bringing cases against a well known wealth management/pension company. After hearing nothing, I raised a complaint with the law firm who say there have been delays and closed my complaint. They have repeatedly failed to meet the timescales promised and never offered any explanation. No way to reach out to Resolver to tell them to stop recommending this firm.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Colin,
Thank you for your feedback, I’m sorry to hear you’ve had trouble reaching out to us directly.
We’re a small online-only team, so we don’t have a phone line, but we’re always happy to help through our online channels. If you’d like to get in touch, you can reach us via our page here: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver or via our email: support@resolver.co.uk.
I’m also sorry to learn about your experience after submitting a claim through one of our recommended providers - this certainly isn’t the experience we want any of our users to have. If you could please let us know which claim this is regarding, we can assist you further.
Really easy to do and effective.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Sarah,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service effective. If you ever need assistance again, we're always here to help!
This website does nothing
This website does nothing. Complained about a company refusing me the rights to return (under consumer law) and got nowhere. It's another way for consumers to get fobbed off, or even ignored.
8 juni 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Kirito,
Thank you for leaving a review, it’s disappointing to hear you’ve not found our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It’s our aim to simplify the complaints process so consumers can address their complaints more efficiently.
Our service has helped over 5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
It seems that in your case, the outcome of your complaint did not meet your expectations. Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where possible.
If you would like some additional help or guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
£350 refund
I purchased a reconditioned phone for £350, it was faulty to the point that it wasn’t usable at all. The seller tried to say I’d damaged it and was liable to pay for repairs. Thanks to Resolver I ended up returning it for a full refund, a result that I would not have got with the issue without using Resolver.
29 september 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Anna,
Thank you for the kind review. We're so glad to hear our service has been helpful to you. If you ever need assistance again, we're always here to help!
Time wasters
A waste of time and effort, don’t bother They side with the big companies.
Probably being paid a hefty commission by the big companies.
I have no misunderstanding of what the resolver doesn’t do, it’s a complete waste of time. Just because you are free, doesn’t mean you have to be crap!
12 april 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Kim,
Thank you for sharing your feedback.
It seems there may have been some misunderstanding about what Resolver is. To clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We don’t act as a third party, become involved in individual cases, or take commission from companies. Our platform simply aims to make the complaints process easier and more efficient for users.
Our service has helped over 5 million people sort out complaints completely free of charge, and based on feedback from our users, companies tend to respond more quickly, and effectively when a case is raised through our platform.
However, we can’t guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, if this is possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk
always helpful
always helpful, im bemused as to why it dosnt get all 5 star reviews.
its an excellent tool to get an outcome from companies or escalate them to there governing bodies. you certainly get a faster, better outcome using resolver than having trouble resolving with the company on your own. ive never had any issues with them. They always help.
19 september 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Emma,
Thank you for the kind review.
We're so pleased to hear Resolver has made the complaints process easier and more effective for you. If you ever need assistance again, we're always here to help!
Do not sign up for their newsletter
This is not a review just about another company it is a review about Resolver recommending an untrustworthy company. And on top of that I cannot start a case against that other company(Barings law) through Resolver because, they're not on Resolver. Lovely!
I made the mistake of signing up for Resolver's newsletters and I got an email from Resolver telling me about a claim for data misuse by Google and Microsoft.
Why I even wasted time looking at it is a mystery.
Anyway had a look at it and filled in the form. Within minutes I was bombarded with 6 emails from Barings law. And I realised that if I didn't "cooperate" and probably filled in more forms and answered more questions I would be charged a fee. This I did not see anywhere before I filled in the form.
But I also saw that there was a 14 days cooling off period, so, I thought Ok, no problem.
I tried the web chat (20 hours ago, still no reply) I emailed them 3 times attaching the request to cancel form found on their website, No reply to these emails. I called them this morning at 11.44, talked to some guy who said my claim had not been cancelled but that he would do it straight away and send me a confirmation email. I am still waiting.
Then I got an email updating me on my claim at 2.43pm . I tried to call, the phone number is unavailable! tried the web chat . That does not work either. why on earth does Resolver get involved with these cowboys?
18 september 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi henri,
I’m sorry to learn about your experience after submitting a claim through one of our recommended providers - this certainly isn’t the experience we want any of our users to have.
If you could please get in touch with us at: support@resolver.co.uk with a your email address and full name, we can assist you further.
Mystery of the wowcher mystery holiday.
I purchased two wowcher mystery holidays last Friday for £99 each which ended up over £500 once you add minor extras. This was pressure selling my their agents who keep you on hold until you agree to what is being offered and reply to an email again keeping you on hold otherwise you may lose the holiday. Realised I had been “done” and cancelled the following day. Try to get my money back but they are refusing stating I had agreed to the agents terms and conditions which I have never seen!
5 september 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
You have left a review for Resolver and not the company you may wish to rate directly.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations.
I’m sorry to hear about your issue, while we are not the company you wish to contact Resolver can help you manage your complaint and provide direct contact pathways to companies.
To get started, please visit our homepage at https://www.resolver.co.uk/.
If you have any further questions please contact our support team at: support@resolver.co.uk.
Complete waste of time
I have been exchanging messages with Evri for months. I am getting standard replies that are not relevant to my complaint. It just goes on and on. I have no way of getting in contact with Resolver or Evri to try to get this back on track. Complete waste of time
31 juli 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you for leaving a review. I’m sorry to hear about the difficulties you’ve had with Evri.
Unfortunately, Evri can be inconsistent in the way they handle complaints. Sometimes they accept claims, while at other times they send automated replies like the one you received. That said, we have found users who ignore and carry on messaging Evri sometimes will get a proper response.
Please keep in mind that Resolver isn’t directly involved in your case - it is, in the end, up to the company you are complaining to, to resolve the issue.
We are aware of the trickier companies and their habits, and in any case of a limited or unsatisfactory response we would advise you to be as proactive as possible with your communications.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Best of luck moving forward, and please don’t hesitate to reach out if you need further support.
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