I’ve been fighting a company for refund for a dress I returned since last October 2025. I’d resigned myself to never getting it back after about 50 emails and answering same questions again and aga... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Resolver helped me get my refund for a return from Shein. Shein were refusing to refund me because they claimed the hygiene stickers from the swimwear were removed. The items were returned i... Toon meer
Bedrijf heeft geantwoord
I had an issue with Shein returning goods back and not refunding me and keeping the items. I was getting nowhere with their customer service constantly repeating same answers and trying to get my... Toon meer
Bedrijf heeft geantwoord
I was recommended resolver by the search engine. I spent time completing the online form and then I forced to sign up. After which nothing. No case number no complaint visible. Complete scamming site... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Contactgegevens
Verenigd Koninkrijk
- resolver.co.uk
3,5
Gemiddeld
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Absolutely shocking been scammed on…
Absolutely shocking been scammed on Vinted for a Mulberry Handbag which I sold Vinted were horrendous so I was advised to use Resolver just as bad they do not do anything other than back Vinted.
18 augustus 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Michelle,
I’m really sorry to hear about your issue with Vinted and that you didn’t find Resolver helpful.
To clarify, Resolver isn’t a third party or a complaints management company. We’re a free service that helps people raise complaints about UK businesses and organisations, making the process simpler and easier to manage.
Our service has helped over 5 million people sort out complaints - completely free of charge. Based on feedback from our users, companies often respond more quickly and effectively when a case is raised through our platform. That said, we can’t guarantee a positive outcome - it is, in the end, up to the company you are complaining to, to resolve the issue.
In any case of a limited or unsatisfactory response from a company, we would advise you to be as proactive as possible with your communications. Continue to email from your Resolver case file and, where possible, explore alternative methods of reaching them.
We know some companies can be more difficult to engage with, but hopefully with some persistence, you will get them to resolve your issue soon. If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.
Total waste of time.
Resolver are comple waste of time, they have never once helped me, they always side with the big companies, probably some sort of commission in it for them.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Robert,
Thank you for leaving a review.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We don’t act as a third party or take commission from companies - we simply aim to make the complaints process easier and more efficient.
Our service has helped over 5 million people sort out complaints completely free of charge, and based on feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, if this is possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk
Unclear allegiance between Resolver and solicitors
I'm in two minds at the moment. Resolver in in cahoots with Bingham solicitors for a no win no fee claim for data breaches with Google, Microsoft,etc. I filled in a basic form to see if I could claim, only to discover that I'm in a binding contract with the solicitors already without being made aware of the possible financial consequences of losing the case. Not the service I expected from Resolver. They've gone right down in my estimation.
26 augustus 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Deborah,
Thank you for taking the time to leave a review. I’m sorry if there has been any misunderstanding regarding this claim.
To clarify, the data misuse claim we are currently promoting is being handled by Barings Law, not Bingham Solicitors. In all of our promotional materials, we make sure to highlight that this legal assistance is provided on a no-win, no-fee basis. I apologise if this was not made clear to you.
If you would like any further information regarding the fees or to cancel your claim, you can email Barings at: info@baringslaw.com and they will be happy to assist you.
Within 3 days of me logging my issues
Within 3 days of me logging my issues, it has been resolved to a satisfactory level. The process was simple and straightforward
22 augustus 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Jason,
Thank you for leaving a review. It's great to hear that your issue was resolved quickly and that you found our service easy to use. Your kind feedback means a lot to us!
Really impressed got the support to get…
Really impressed got the support to get in contact with the stord needed help with would definitely recommend them
4 augustus 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you for the kind review. We're so glad to hear our service has been helpful to you. If you ever need assistance again, we're always here to help!
Used on a few occasions
Used on a few occasions. Funny how some companies won't contact you back but as soon as you go through Resolver they reply straight away. Usually resolve issues within 24 hours.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Nicola,
Thank you for your feedback! We’re pleased to hear Resolver has helped prompt a response when companies haven’t replied directly. That’s exactly what we’re here for!
Resolver to the rescue!
I had difficulty with withdrawing my money from MegaCasino, which took 4 days to resolve. If it wasn't for Resolver, I would have been well and truly stuck. It's a free service, and they helped me get my money back from MegaCasino.
17 augustus 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi David,
We’re so glad we could help you recover your money from MegaCasino. If you ever need our assistance again, we’re always here to help!
Great service and communication
Great service and communication from this company. My issue was swiftly resolved and Resolver really helped me to get through to the team I needed and had issues with. Thanks Resolver!
13 augustus 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Madison,
Thank you for the kind review. We're so glad to hear our service has been helpful to you. If you ever need assistance again, we're always here to help!
Resolver the last beacon of hope
Resolver is one of the last beacons of customer rights and they help many customers get their rights in a market where customer rights have been long forgotten.
I used their services to get my money back from Currys. And resolver did not even have to get involved, the fact that they oversaw the case was enough
Thank you resolver
8 augustus 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Mo,
Thank you for the kind review. We're thrilled to hear that our service has been helpful to you. If you ever need assistance again, we're always here to help!
Fantastic help resolving a dispute- I…
Fantastic help resolving a dispute- I couldn’t be more grateful!
7 augustus 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Sally,
Thank you for the kind review. We're thrilled to hear that our service has been helpful to you. If you ever need assistance again, we're always here to help!
Contacted Resolver regarding Debenhams…
Contacted Resolver regarding Debenhams not refunding me yesterday afternoon. By this morning, i had had a reply from Resolver and a refund from Debenhams. Over the moon with this service. Thanks very much.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Denise,
Thank you for your kind feedback. We’re thrilled to hear we could help you get your refund! If you ever need assistance again, we're always here to help.
This company does not help to resolve…
This company does not help to resolve issues, it just acts as an email service. Total waste of time.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Anita,
We’re sorry to hear that you haven’t found our service helpful - it seems there may have been some misunderstanding about what our service provides.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We’re not a third-party service or complaints management company and do not act or look into matters on behalf of users. Instead, we are a user controlled complaint resolution service, that aims to make the complaint process easier and more efficient.
Our service has helped over 5 million people sort out complaints - completely free of charge. Based on feedback from our users, companies often respond more quickly and effectively when a case is raised through our platform.
However, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk
I was totally blown away this company…
I was totally blown away this company does not help in resolving anything it’s just a sight you can get templates or use their page to email the company you have issues with. Won’t use again
5 augustus 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Carol,
Thank you for leaving a review, we’re sorry to hear that you didn’t find our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It is our aim to simplify the complaints process so consumers can address their complaints more efficiently.
Our service has helped over 5 million people sort out complaints completely free of charge, and based on feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, if this is possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk
Flight cancellation claim settled
The airline were not responding to our direct emails. Resolver communication templates and prompts to contact the airline we were in dispute with were very helpful. Thanks to Resolver, we recently received a full settlement for our flight cancellation without having to take legal action.
30 juli 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Aileen,
Thank you for your kind feedback! We're so glad we could assist you in receiving your full settlement. If you ever need assistance again, we're always here to help.
A big con
A big con. It’s trying to harvest all my details including bank details and hasn’t sorted out my issue with H+M.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Philip,
Thank you for your feedback, we're sorry to hear that your case with H&M hasn’t reached a positive outcome.
Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue.
We are aware of the trickier companies and their habits, and in any case of a limited or unsatisfactory response we would advise you to be as proactive as possible with your communications - the escalation levels should also help you contact someone higher up in the organisation, or seek independent review from a regulatory body if this is possible.
It’s also concerning to hear you’ve been asked to provide bank details. Resolver is a free service, and we will never request this kind of information. Please contact our support team at support@resolver.co.uk, and they'll be happy to investigate this further.
I was feeling upset with a penalty…
I was feeling upset with a penalty charge from TFL. Resolver took up my case and it was cancelled. I want to say thank you. This is not the first time I have been helped by them. I appreciate their service.
26 mei 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Maureen,
Thank you for the kind review. We're thrilled to hear that our service has been helpful to you. If you ever need assistance again, we're always here to help!
Yodel
I returned a parcel to Robert Dyas via Yodel. Robert Dyas said the Yodel courier would collect my parcel and bring a label. When the courier arrived he said did the parcel have a label. I said no I was told you would bring one. He said ok and took the parcel On checking with Yodel it said the parcel should arrive at Robert Dyas on 16/7. It is now 19/7 and the parcel is still at Yodels hub. Despite numerous live chat conversations I am no nearer to c resolving this issue and just feel I am being fobbed off. Terrible company. Avoid like the plague
19 juli 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Lynda,
You have left a review for Resolver and not the company you may wish to rate directly.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations.
I’m sorry to hear about your issue, while we are not the company you wish to contact Resolver can help you manage your complaint and provide direct contact pathways to companies.
To get started, please visit our homepage at https://www.resolver.co.uk/.
If you have any further questions please contact our support team here: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver-
Useful service.
Unfortunately had to use the service a couple of times and it actually brought results. It is weird that the businesses didn't reply to my emails sent directly to them but they responded to my case on resolver. Manage to resolve the issues and get refunds.
Definitely an method worth trying if you are struggling to resolve a dispute with a business.
Easy to use with clear layout and good follow ups.
1 mei 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Thank you for the kind review. We're thrilled to hear that our service has been helpful to you. If you ever need assistance again, we're always here to help!
Data Collecting Site Nothing More...
DO not waist YOUR time and energy posting stuff on there, i have posted about 5-6 times and got now wear or any help or contact from the companies i have complained about,
it is just a website that collects data from disgruntled buyers who think the website will assist with their complaint but it won't nothing will come of it,
waist of time as the companies never answer back, So don't waist your time on there.. as nothing will get resolved, Account deleted waist of time,
Information we collect about you, Each time you visit our site or use our apps we may automatically collect the following information:
Technical information, including the internet protocol (IP) address used to connect your computer to the Internet, your login
information,
browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL)
Clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse,
All Collected and YOUR INFO too....
{Edit} Extremely effective.. MMM Well i got no help what so ever with my complaint about Hp..{Edit}
4 juli 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi there,
Many thousands of people have found Resolver to be an extremely effective online platform for the resolution of their consumer complaints. Indeed we have addressed over 5 million consumer complaints since inception in 2014 and received praise and thanks for the service we provide free of charge!
Regarding your concerns about data collection - like many companies' websites we collect certain information to help us improve the site's performance and user experience. We take data privacy seriously and our full privacy policy outlines exactly what it is we collect and how it is used. We are committed to protecting and respecting your privacy and will never sell personal data to third parties without your disclosure.
Great results from Resolver
Thank you so much Resolver in your help with getting my River Island refund back after 3 months of getting no where with them and their customer service myself.
Will definitely recommend you to others!
27 juni 2025
Review zonder uitnodiging
Antwoord van Resolver
Hi Julie,
Thank you for your kind feedback. We’re thrilled to hear we could help you get your refund!
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