Responsible Travel Latin America Reviews 

Experiência maravilhosa, equipe sempre muito simpática e prestativa.
Muito pontuais também.
Obrigada.

Foi muito bom pela organização da equipe, clareza e objetividade das informações. O José Penagos sempre nos deu total assistência e foi muito gentil.

My primary contact was Diego based in Quito and he oversaw the team handling my trip to to Chile/Patagonia region. Everything went to plan when I arrived. I had the most wonderful and professional guides. Top class hotels too. My trip will always be on my mind

Direkten Kontakt mit Responsible Travel hatte ich zwar nicht, da die Buchung selbst über ein österreichischen Veranstalter erfolgt ist.

Gebucht war dabei eine achttägige Fahrt von Guayaquil nach Quito als Anschlussprogramm zu einer Tauchsafari um Galapagos.

Zu dieser Fahrt kann ich über Responsible Travel und im speziellen unseren lokalen Guide Danny Ayala, sowie unseren Chauffeur Mr. Wilson, nur das Beste berichten.

Nicht nur die Pünktlichkeit in der Früh der einzelnen Reisetage war bemerkenswert. Auch die Versorgung mit allen Informationen und Details der einzelnen Reisestationen war überzeugend. Egal ob es Informationen zu Gebäude, Tieren, oder die einzelnen Vulkane waren. Danny hatte immer alle Informationen abrufbereit im Kopf. Manchmal sogar mehr als wir uns merken konnten.

Positiv erwähnen muss ich im Detail aber auch unsere Fahrer Mr. Wilson. Dieser hat uns vor allen Dingen mit seinem sichern Fahrstil, sowie mit einem allzeit sauberen Fahrzeug überzeugt. Und er musste es nicht nur einmal an den Abenden vom Staub der Schotterpisten reinigen.

Nochmals positiv zu erwähnen ist Danny, der uns für den letzten Tag eine kleine Änderung der eigentlich perfekten Reiseroute vorgeschlagen hat, um doch noch Kondore sehen zu können. Davon haben wir zuvor nämlich leider nur einen einzigen auf große Distanz und auch nur sehr kurz gesehen. Dany hat nach unserem Ok zu diesem Änderungsvorschlag mit Gabi diese Änderung und alle dazu gehörenden Details abgeklärt.

Und der Vorschlag von Danny war dann auch noch ein Volltreffer. Wir hatten an unserem letzten Reisetag bis zu 8 Kondore gleichzeitig am Himmel.

Für mich war diese Rundreise in der Kombination Responsible Travel, Gabi, Danny Alaya und Mr. Wilson jedenfalls eine perfekte Kombination mit unvergesslichen Erlebnissen.

Aber genug des Lobes. Denn schön langsam sollte ich mich wieder mit den etwa 3700 Fotos und 200 Videos dieser Reise beschäftigen.

Our trip to Galapagos was wonderful! The agency's organization and itinerary suggestions were excellent! We loved it!

After several months searching for a reputable tour agency in Ecuador I was lucky to have found Responsible Travel Ecuador. This agency was by far everything I could have asked for and more! My experience with this agency started with Anthony. I told him everything I was looking forward to doing in Ecuador and within days he came back with an amazing intininary. What I liked was that they were all private tours where I can go at my own pace. That was one thing I really liked about this agency. Another thing I really liked was how Anthony pushed me to go out of my comfort zone and visit Cuyabeno. I doubted him like I haven't doubted anyone ever in my life. He assured me it would be the best part of my visit and it was. When Anthony left, Karem took over seemlessly. The communication between the two was obviously there because Karen knew my dietary needs and requests. Everything I discussed with Anthony, Karem already knew. Both Anthony and Karem we're quick and through in answering my questions and my doubts day or night. I never felt alone at any point in this planning process or during my trip. Someone's always there to watch out after you. The hotels they chose were beautiful and extremely comfortable. The area in which the hotels were located were safe and there was a lot nearby to do. The day I was flying to Quito I found out there were a lot of landslides and we had to take an alternative route to the Amazon rainforest and back to Quito. This would have caused me to miss my flight. I contacted Karem and told her my concerns. She worked very hard to switch my intininary and within 20 minutes came back with a new plan. Karem took time out of her busy schedule to come to my hotel the morning I landed to meet me and talk with me. This really helped me relax more. I am amazed at how personalized they made this trip and what a great job they did! The attention to detail is impeccable! The driver and guide, Francisco, was absolutely wonderful and welcoming as well. His English was amazing! We enjoyed numerous laughs throughout this whole trip! The food and the people in Ecuador and the country in itself are absolutely amazing! I could not have asked for anything more! I will definitely be returning for sure. I have not stopped thinking about Ecuador since I left and what a blessing this agency has been.

Responsible Travel Ecuador handled my initial enquiry, arranged a very competitive quote for my family (9 members) to travel a land-based tour of the Galapagos. Alvaro dealt with our initial queries and Diego made all of the day to day arrangements. They booked our flights from Quito to and from the Galapagos and arranged all of the accommodation, island transfers and day tours for the 11 days of our holiday. There were numerous steps each day from transfers from hotels to boats and the arrangements for the guides. All of these complex arrangements went smoothly, the guides were extraordinarily helpful and several mention how much they appreciated working with Responsible Travel. All of the day tours from the snorkelling, to the Island walks to the mountain walks were fascinating and the guides helped all members of my family gt to most out of each activity. Diego made sure the hotels and guides knew 7 of us were vegetarians and one had a severe allergy problem; as a consequence we had no problems and enjoyed the food on every trip. The itinerary was arranged so that we would see a wide range of Galapagos animals up close and we swam with sea lions, sea turtles and penguins. We were given the history of the islands and the geology of the volcanoes was explained expertly. Diego from Responsible Travel followed our progress daily, to make sure all was progressing as planned. We had a a great time and are very grateful for all the thought, planning and supervision that Responsible Travel undertook to make our tour such a happy experience.

What can you say, Responsible travel made our adventure to Ecuador in the Galapagos simply outstanding. From every little detail, Cynthia took care of us and the entire team coordinated a memorable event for me and my family. All of the daily adventures were highly coordinated with extensive attention to the customers needs. Everything was taken care of in every detail. Polite, courteous and professional, all rank as key traits for all participants.

Responsible travel et Cynthia plus particulierement, nous ont grandement aidé pour la réservation d’une croisière de plongée aux galapagos.
Leur aide a été particulierement précieuse afin que l’on puisse en réserver une à nos dates et à des prix acceptables. Ensuite ils se sont occupés de toutes les démarches pour nous pour pouvoir entrer aux galapagos, ce qui nous a grandement simplifié l’organisation, on n’avait qu’à se laisser porter et profiter de la croisière et des galapagos qui sont vraiment incroyables.

Ha sido un tremendo placer realizar el viaje al Perú con vosotros. Empezando por personalizar el viaje con todas mis exigencias y necesidades siguiendo por una impecable planificación y seguimiento. Tuve muchas dudas en la elección de la agencia de viajes al estar en Ecuador y yo en España pero he de decir que no recuerdo ningún otro viaje tan bien gestionado. Cynthi es una gran profesional pendiente de todos los detalles y que te acompaña durante todo el viaje.

The arrangements were done seamlessly from our home country (Canada) and our guide Mateo punctual, knowledgeable and helpful throughout our trip that involved cities, highland, Amazon, as well as Cotopaxi and Quilatoa hikes. We wanted to support a local Ecuadorian business and they also provided more value than other companies we contacted.

Took a chance and booked with local company Responsible Travel as major tour operators did not have dates that suited.
Absolutely flawless trip and fantastic communication throughout from Diego and Rita 😍
Saw so much wildlife - sharks sea turtles tortoises iguanas snakes and all types of birds and fishes.
Can’t fault anything at all.
The Galápagos Islands are stunning and Isabella was my favourite.
So happy I visited and would recommend this trip and your company 100% 🥰

I planned a trip to Ecuador and the Galápagos Islands with the guidance and planning of Maria Jose. Throughout the entire process, Maria was highly professional, attentive to my requests and any changes I asked for, and tailored the trip to perfectly match my needs. In practice, the journey fulfilled all my wishes and turned into an unforgettable experience. I highly recommend her!

Warm welcome by the team when we arrived in Ecuador! Well planned and thought out itinerary which gave us as first time visitors to the country a good feel for the culture, traditions and history. We loved the trip!

We visited Ecuador in April 2025 on a family vacation with another family, and were so thrilled that we planned our trip with and through Responsible Travel Ecuador!

With a group of four adults and five kids ages 7-15, it was important for us to have a fun adventure with a good mix of learning history, cultural immersion, and memorable fun. The team from Responsible Travel Ecuador delivered and exceeded our expectations! Our tour guide David was knowledgeable and flexible, and the office team (Ana, Diego, and Alejandra) worked behind the scenes to make sure our time was well-scheduled and seamlessly adjusted when weather did not cooperate or a new idea sprung up.

The 8-day agenda was thoughtfully created to give us a taste of Ecuador's diverse geography, magical nature, delicious cuisine, and beautiful people! Accommodations were conveniently located and offered breathtaking views, and the entire team was very communicative before the trip and during our time in Ecuador.

Responsible Travel Ecuador played a huge role in us falling in love with Ecuador and we can't wait to return! Until we do, we are telling our social circles to book quickly. :)

Wir hatten eine Ecuador – Galapagos – Machu Picchu Reise angedacht. Schon bei der Planung hat uns Gabi tatkräftig unterstützt, mit wertvollen Ratschlägen die Reise optimiert ist aber auch immer auf unsere Wünsche eingegangen.
Die Reise selbst war perfekt organisiert, wir wurden immer wie gebucht abgeholt oder erwartet und auch die einzelnen Guides oder Fahrer waren via Whats App mit uns Kontakt getreten, sodass wir bei Fragen immer eine Ansprechperson hatten. Auch Gabi konnten wir während der Reise immer kontaktieren, und erhielten immer umgehend Antwort.

Die Hotels waren sehr unterschiedlich, dies ist aber sicherlich auch der Örtlichkeit (3 Nächte im Dschungel versus Cityhotel in Quito) geschuldet grundsätzlich waren alle Hotels sauber und qualitativ hochwertig.
Einzig das Sheraton in Lima war etwas in die Zeit gekommen, der Service und die Ausstattung nicht mehr einem 5 Sterne Hotel entsprechend. Von der Lage her gibt es aber auch nicht wirklich eine Alternative (wir hatten bewusst nicht Miraflores gewählt).

Die Reiseunterlagen mit der Beschreibung der Programmpunkte der einzelnen Tage ist teils etwas blumig ausformuliert, zb. Anzahl der möglichen Papageiensichtungen im Dschungel wurde mit bis zu elf Arten angegeben, wir hatten genau 1 Papagei gesehen. Uns ist klar, dass man keine Tiersichtungen garantieren kann, aber die Erwartung wird bei der Beschreibung unnötig gesteigert. Im Endeffekt sieht man was man sieht, die Natur kann man nicht beeinflussen.

Wir würden auf jeden Fall wieder über Resposible Travel buchen, die Beratung und Umsetzung sind ausgezeichnet und auch Kontaktpersonen bei den Hotels oder auch die Fahrer sind sehr gut ausgewählt. Wir konnten all unsere Wünsche umsetzen und hatten einen tollen Mehrwert durch die Hilfe und Unterstützung von Gabi. Hierfür auch nochmals ein großs Dankeschön.

Excellent service by Riwal. I would highly recommend requesting him!
We did a 3 week trip of Easter island, Atacama Desert and Bird watching in Paraguay. The pace of the trip was relaxed and covered everything there was to see. There was also free time to relax.
Riwal was very accommodating with all of my requests and was always available and responded promptly on WhatsApp.
We requested interacting with Local Guarani people and I recommend this be a mandatory activity in Paraguay. It is the only way to see and understand the real situation of the indigenous.

I recently completed the14-day tour to the Andes, Amazon, and Galapagos and overall, had a positive experience. The guides and drivers were excellent – knowledgeable, punctual, and proficient in English. My travel agent, Ronni Morreira, located in Quito, was also exceptional, providing prompt support and assistance via WhatsApp and email throughout the trip. Rita, who took over in person in Galapagos, provided also excellent support.

I do have a few suggestions for an even better experience. Firstly, I recommend requesting detailed information about every accommodation throughout the trip. Quality standards varied considerably, and clear expectations would allow to request changes or adjust expectations accordingly. For example, I would advise against staying at Yellow House in Quito.

Secondly, the activity descriptions on the website were sometimes inconsistent regarding what was included in the tour versus what was meant for independent exploration. The description for Baños was particularly misleading. I strongly recommend to inquire about each itinerary item.

Lastly, I'd like to address a final concern regarding the itinerary for the arrival day in Santa Cruz. The scheduled and prepaid activities for the arrival afternoon were not carried out. I had intentionally booked an early flight to participate, but upon arrival at the hotel, I was informed that the remainder of the day was designated as free time.

While Rita and Ronni were helpful in resolving the issue, this was an unnecessary inconvenience. I urge revising the itinerary to explicitly state that the arrival day is free for independent activities, rather than listing included options.

Given the limited time in the Galapagos, losing a day due to a misunderstanding would have been particularly frustrating, especially as I believed I had paid for included activities for that day

Viagem Incrível a Galápagos, organizada por Joseph da Responsible Travel!

Minha viagem a Galápagos, de 3 a 8 de dezembro, foi uma experiência inesquecível, graças ao trabalho excepcional de Joseph, da Responsible Travel. Desde o início, ele demonstrou um profissionalismo impressionante, planejando um itinerário perfeito, equilibrando exploração e descanso, e garantindo que todos estivessem confortáveis e bem cuidados.

Joseph indicou passeios incríveis que realmente mostraram a diversidade e beleza única de Galápagos. Ele estava sempre disponível para esclarecer dúvidas e coordenou as atividades com excelente atenção aos detalhes, proporcionando uma viagem sem contratempos e cheia de descobertas.

Com sua liderança, cada momento foi aproveitado ao máximo, e a viagem se tornou ainda mais especial. Recomendo de coração a Responsible Travel e Joseph para quem busca uma experiência autêntica e bem organizada em Galápagos.

Nosso sonho era conhecer as ilhas de Galápagos e foi realizado graças ao Joseph que fez um roteiro incrível de viagem para nós e nossos amigos. Nós não tivemos que nos preocupar com nada, traslados, hotéis e passeios todos bem reservados e planejados. Nós recomendamos a empresa e os serviços do Joseph de olhos fechados.