This company is a legit seller, but they will do everything they can to not refund you, even when you send in a return. It's been a couple of weeks of fighting to get my money back from them. Still... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
If I could give zero stars, I would! This is a stolen design! Do not trust this company! If you want the original designer/clothing then visit the utterly fantastic Jambats site. It's a small UK bus... Toon meer
Bedrijf heeft geantwoord
Zero stars isn't possible but that's all that is deserved. Stealing original designs from small businesses and passing them off as their own work. Literally lifting the design exactly as desig... Toon meer
Bedrijf heeft geantwoord
SCAMMERS! They exploit what we Americans understand to be a "refund policy". God forbid you have an issue with your item such as mine not fitting, you will NEVER get your money back-only about a thir... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
On a boring day in 2022 , designers Samuel and Sukia created the Rgothic brand. Life is boring, add some gothic style to defy the passage of time. Our belief is "Make everysize gothic” 100% original designs.
Contactgegevens
105-111 THOMSON ROAD, FLAT/RM C13/F HARVARD COMMERCIAL BUILDING, WAN CHAI,, 0000, HONGKONG, Hong Kong
- emily@rgothic.com
- rgothic.com
1,5
Zeer slecht
94 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service
Great responses from company, very informative about packages and shipping. One product was out of stock by suppliers but all other items were shipped.
1 juni 2024
Review zonder uitnodiging
Antwoord van Rgothic
Dear Ellie,
Thank you for your review.
We apologize for any inconvenience.
If you have any issue about the order you made, you can send the email to us.
As for the stock issue, we will update it in time and we will try our best to do better in the future.
Thank you for your cooperation.
Best regards,
Rgothic Customer Service
Order RGO
Order RGO
Order #RGO12147 - I contacted them advising I want to return my items and recurve my money back. I have not recieved a response where to return items to. I want to return the following
511295305 * 1 , Gothic Dress
512527705 * 1 , Gothic Octopus Printed T-shirt Set
512835405 * 1 , Gothic Flower Branch Printed Ombre Lace Up Backless A Line Tank Dress
Show quoted text
3 juni 2024
Review zonder uitnodiging
Antwoord van Rgothic
Dear Lisa,
Thank you for your review.
We apologize for any inconvenience.
We have checked it for you and found that our colleague has sent the return method and return address to you in the email and you have returned to us.
In this case, once we receive the return package, we can solve it according to your request.
Thank you for your cooperation.
Best regards,
Rgothic Customer Service
The clothes are beautiful and of…
The clothes are beautiful and of extreme quality 🖤
4 juni 2024
Review zonder uitnodiging
Flare pants and dress
The clothes are unusual, I love flare pants, they are made in such a way that size S is loose on me (I wear European size S) but they look good, even if I gain weight in the future they should be perfect, also for someone who wears size M
The trouser legs are long, which is a big plus.
The dress in size S fits perfectly, the material is easy to iron and does not wrinkle.
1 juni 2024
Review zonder uitnodiging
Highly recommended
I work with Rgothic for some time already, delivery is always on time and clothes are gorgeous. Highly recommended. Thank you!
6 juni 2024
Review zonder uitnodiging
I have ordered a Tankini swimsuit on…
I have ordered a Tankini swimsuit on 30th May and I have paid for express delivery, suppposing to get in 3 days the most. But it didn't come. The order is : #RG012621. The tracking number is 4PX3001137334928CN.
I need it as I am going abroad in couple of days. If I don't get it I want a refund. My name is Adriana Waddington
5 juni 2024
Review zonder uitnodiging
Antwoord van Rgothic
Dear Adriana,
Thank you for your message.
According to the tracking website, your package has been delivered.
Tracking link:https://t.17track.net/en#nums=4PX3001137334928CN
We have shipped your order within 24 hours with the shipping method you chosen, please confirm if you received this order.
If you have any after-sale issue such as you don't need it, you can send the email to us, we can solve it for you until you are satisfied, please rest assured.
Thank you for your patience.
Best regards,
Rgothic Customer Service
The patterns are cute but…
The patterns are cute, but the sizing is a little off. I’m going to have to sew the straps and make them adjustable, the hardware is on Amazon, and you can find a YouTube video on how to do it. I read another review saying that some of the patterns are blurry, only one of the dresses in my order appeared so. The fabric is like the kind used in Temu clothing. Unsure if I would ever order again.
27 mei 2024
Review zonder uitnodiging
Antwoord van Rgothic
Hello dear,
Thank you for your feedback.
Would you mind giving us your order number?
We will check it for you and then solve your issue quicker.
Awaiting for your reply.
If you have any size or quality issue about the order you received, you can also send the email to us at any time.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
STAY FAR AWAY!
STAY FAR AWAY!
The quality of the clothing is so incredibly horrible. The printed material has low resolution so everything is blurry. The material is thin and cheap and the stitching looks like it would come apart in seconds.
I waited almost a month for one item. I never got a tracking number or date of arrival. They make you download a third party app to track your product but it doesn't actually tell you any information other then "it's on it's way".
Returns are a pain IF they even accept it. On their website it says I have to front the cost for shipping (Which is in China, so good luck).
So basically they can scam people with their poor products, then make it not worth the money to return.
DON'T USE THIS COMPANY!
31 mei 2024
Review zonder uitnodiging
Antwoord van Rgothic
Dear Nicole,
Thank you for your feedback.
We apologize for any inconvenience.
We are sorry about the quality issue, we noticed that our colleague has replied to you in the email, once we receive the details, we can send the solution to you and will look into it to make sure it does not happen in the future.
Once we ship your order, there will be delivery information in your email include the tracking number and the tracking site, if you have any issue when you track your package in the future, you can contact us at any time, we can send it to you directly.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
Never received product, no response to emails
I ordered something 20 days ago, got an email with a tracking number (AT373527326CN) but the link does not work so I have no way to track my order (ORDER #RGO11646).
I have written to them twice and still no response. The dress was for an event this weekend so I guess even if it eventually arrives I wasted my money.
I will never order from them again. All this could have been avoided if they had a valid tracking link or felt I was important enough to respond to.
5 mei 2024
Review zonder uitnodiging
Antwoord van Rgothic
Dear Sandra,
Thank you for your message.
We apologize for any inconvenience.
According to the tracking website, your package has been delivered.
Tracking link:https://t.17track.net/en#nums=AT373527326CN
We also checked the email you sent to us and our colleague has replied to the email carefully and we noticed that you received this order now.
We are happy to hear about it and we will also improve the service in the future.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
The customer service is terrible
The customer service is terrible. I have sent 5 emails to discuss a return for a product that doesn't fit. Do not buy from them - not an American company.
How do you some of the emails get through, same address on both sides?! There are no emails in spam,
5 mei 2024
Review zonder uitnodiging
Antwoord van Rgothic
Dear Erika ,
Thank you for your message.
We have checked it for you and found that we have replied to your emails but we received the feedback that our website email has been judged as spam by the service provider of you and will not be accepted, the emails returned always.
In this case, could you please offer us an available email address so that we can solve your size issue quicker?
Awaiting for your reply.
Thank you for your patience.
Best regards,
Rgothic Customer Service
#RGO11389
#RGO11389
Still holding out hope but I placed my order on April 30th and have had no communications about the product being shipped yet. I sent an email yesterday but have not received a reply. Hoping Rgothic sees this here maybe and can give me some info as to if my product has been shipped yet.
Update: This is the response I received...
Dear Customer,
Thank you for your recent order with Rgothic
We are sorry to let you know that we cannot ship the below item at this time and sincerely apologize for this inconvenience.
512809007*1,Gothic Octopus Lace Up Printed Backless A Line Tank Dress
In order to resolve this issue we would like to offer you the following options:
Option 1. Wait for the item to become available
Wait for 7 to 10 days for the item to come back in stock.
Once it is available we will ship it to you as soon as possible.
Option 2. Exchange for product(s) of an equivalent value.
In this case, please kindly give us the product link (URL) you would like to order instead. Please indicate the size/color too if applicable.
Thank you for your understanding and cooperation.Once again we apologize for any inconvenience caused.
Best regards,
Desiret
Rgothic Customer Service
6 mei 2024
Review zonder uitnodiging
Antwoord van Rgothic
Dear Customer，
Thank you for your feedback.
We are sorry about this issue.
While we strive to provide the most accurate and timely stock and availability information, information may become out of date and may change between the time you added an item to your cart and the time your order is received, we are sorry that this item is also the hot sale item.
Our team has reviewed your issue and offer you a solution in the email, we also received your new request today and please rest assured that they will solve your issue according to your request.
Meanwhile, we will try our best to improve this issue in the future.
Thank you for your collaboration.
Best regards,
Rgothic Customer Service
Wish I had checked Trustpilot before .
Wish I had checked Trustpilot before I ordered.Stuck in the slow boat from China blues.Sent an email,no response of course.Didn't realize it was a Chinese company or I would not have ordered at all...I will update when something shakes loose...after emailing back and forth,the company was eager to comply with a full refund.I found them to be helpful and exceedingly courteous.
24 april 2024
Review zonder uitnodiging
Antwoord van Rgothic
Dear Barbara,
Thank you for your review.
We apologize for any inconvenience.
We are sorry about the order issue and we noticed that our colleague has cancelled your order according to your request, we will try our best to make sure it does not happen in the future.
We have checked it for you and found that all the original items are in stock, if you need, you can make a new order at any time.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
Haven't received a tracking number
Hi I placed an order online got an email saying they have received my order but didn't get given a tracking number and been 4 days and no changes to the order progress
12 april 2024
Review zonder uitnodiging
Antwoord van Rgothic
Dear Lisa,
Thank you for contacting us. We apologize for any inconvenience.
Please rest assured, we will do our best to resolve this issue to your satisfaction.
To solve this issue, would you please kindly provide us your order number?
Once we receive it, we can solve the order issue for you better.
Thank you for your patience and collaboration.
Best regards,
Rgothic Customer Service
Very much in love.
I absolutely love this dress! It fits as expected and is so incredibly comfortable. The fabric was sheer but not too sheer. It was flowy and soft. This dress made me feel magical and was the perfect costume for the party.
12 februari 2024
Review zonder uitnodiging
Fits well and looks really nice
I needed a quick elf costume for a renn faire, and this fit the bill. It fits great, came quickly, and looked great! The fabric and design allows for multiple purposes too.
10 januari 2024
Review zonder uitnodiging
I have so many items from Rgothic it is…
I have so many items from Rgothic it is hard for me to choose a favorite. I absolutely love them. Plus size friendly. The fit is great. The designs are great. Love
20 maart 2024
Review zonder uitnodiging
I feel like I've been taking advantage of
I ordered from this company expecting to get a confirmation email never got one never gotten a tracking number and also I've never received my package. They say that it was shipped on May 14th of 2023 but I have never gotten it. When I asked about it they asked me to confirm my address found out that they did not have my apartment number and my apartment complex returns mail when it has no apartment number. When I contact the company all they told me is that I would not be getting a refund and they will not be reshipping my order. I want to know why they can't just be and honest company and just refund me the money if they don't want to send me the product. I'm out of $38
14 februari 2024
Review zonder uitnodiging
Antwoord van Rgothic
Dear Apollonia,
Thank you for your review.
We are sorry to hear that you have not received your order.
Would you mind giving us your order number?
We will check it for you and offer a solution.
Awaiting for your reply.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
DO NOT USE
RGO7357
Goods ordered yet never received & tracking not updated says arrived at airport 8 days ago. Better not be a scam or I will be taking further action to reclaim the costs that they were quick to take out of my account then asked me to leave feedback!
22 december 2023
Review zonder uitnodiging
Antwoord van Rgothic
Dear Customer ,
Thank you for your message.
We apologize for any inconvenience.
We feel very sorry and sad about the misunderstanding. We will not deceive our customers. The only thing we are doing is to provide better items with lower prices, for our customers.
According to the tracking website, your package has been delivered.
Tracking link:https://t.17track.net/en#nums=SDEN056224UK
2024-01-12 12:50
We've delivered your parcel to the delivery address
2024-01-12 08:48
Your local courier will deliver your parcel between 12:00 and 14:00 today
In order to resolve this issue, kindly confirm the following information:
1)Please reconfirm your delivery address as following:
Consignee name:
Detailed address:
City:
State(Province):
Postal code:
Country:
Phone:
2)Please contact your shipping agent, stating your name ,address and tracking number.
In some cases, shipping agent may require customers to collect parcels in person.
3) Please check with your neighbors and family whether they have collected the item for you.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
I ordered in November and still have…
I ordered in November and still have not received my products. I have left several messages. Why is there NO phone for customer service? Looks real shady. Almost 2 months and it says on shop it is still in china.
24 november 2023
Review zonder uitnodiging
Antwoord van Rgothic
Dear Robin,
Thank you for your feedback.
We are sorry to hear that you have not received your order.
Would you mind giving us your order number?
We will check it for you and offer a solution.
Thank you for your understanding.
Best regards,
Rgothic Customer Service
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.