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3,1
Gemiddeld
6 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It’s ease of wear
Was happy to receive my after bath/shower garment and it’s a lovely colour too.
21 januari 2026
Review zonder uitnodiging
Brought bra
Brought bra, absolutely cheap and shoddy material nothing like the advert and definitely not worth the money. Delivery slow
15 januari 2026
Review zonder uitnodiging
Antwoord van Richmoi
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@richmoi.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
Inadequate
My order is way too inadequate. Wrong sizing even though you're governed by the sizing they give you online. It appears to be an automated response when you contact them, proven by your sent email clearly not being read and answered correctly. Will I get my return label and my refund? Which is a Hugh amount ????? Not satisfied
7 januari 2026
Review zonder uitnodiging
Antwoord van Richmoi
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@richmoi.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Bought a F-Caw-funny chicken mug as a…
Bought a F-Caw-funny chicken mug as a present, took nesrly 2 weeks to arrive then did not work, offered to return it if I paid postage or 20% off something else, not worth the hassle
8 oktober 2025
Review zonder uitnodiging
Antwoord van Richmoi
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@richmoi.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I bought a product and followed the…
I bought a product and followed the care instructions however when I ironed the dress it melted and if left would have caught on fire. BE AWARE CLOTHING GARMENTS ARE A FIRE RISK.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Richmoi
Dear customer, thank you very much for taking the time to provide your feedback and we sincerely apologize for this very frustrating experience. We take the situation you described—the product melted during ironing and posed a potential fire hazard—extremely seriously and will take immediate action. Your safety and the safety of all our customers is our absolute top priority. This situation is completely unacceptable. So that we can immediately address this matter and conduct a thorough investigation, please send your details to our customer service email at service@richmoi.com. Our dedicated customer service team will provide you with the best solution within 24 hours. We have also initiated an urgent internal review of the materials and care instructions for this batch of products to ensure the safety and accuracy of all instructions. Please give us a chance to make amends. Thank you very much.
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