Rightdose Pharmacy Reviews 

675
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Just wanted to highly commend Peter and his colleague. They were out of stock of cream I'd run out of but I was already en route to the chemist. Despite it being a busy early-closing Saturday, Peter's... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I found that you are a quick, efficient and helpful pharmacy service. I appreciated the updates by email on the progress of my orders. I've recommended Rightdose to friends and colleagues who use simi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

A quality product at a good price. The free delivery spend level was excellent. The reason for only 3 stars is that the products were poorly packed which resulted in one of 4 bottles being smashed and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The practitioner who gave myself and my husband our flu vaccinations was absolutely terrific. He went out of his way to make sure we got our vaccination as he only had a few left. I would certainl... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Online apotheek
  2. Apotheek

Geschreven door het bedrijf

We are a registered online UK pharmacy, with a physical store in Mount Florida, Glasgow, Scotland. Our expert in-house team of pharmacists are on hand at our pharmacy to help you choose the right medications, or you can visit our stores. We're registered with the MRHA and GPhC (9011378), so you can be sure you're getting a safe service from experienced, registered pharmacists. Rightdose. Your personalised pharmacy, delivered.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

675 reviews

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4,5

Alle reviews

(675)

23 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I found that you are a quick

I found that you are a quick, efficient and helpful pharmacy service. I appreciated the updates by email on the progress of my orders. I've recommended Rightdose to friends and colleagues who use similar, or the same, medications when doing shift work or who have hayfever like myself. I know that two friends have also used your service. I hope to order again soon. Thank you....

16 augustus 2023
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Antwoord van Rightdose Pharmacy

Thanks Allie!

Beoordeeld met 5 van de 5 sterren

Fast delivery

I found the service to be fast and efficient. Easy website to navigate. Would use it again.

26 augustus 2023
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Antwoord van Rightdose Pharmacy

Thanks for the review!

Beoordeeld met 5 van de 5 sterren

Great service

Great service. Very speedy! Thank you.

24 augustus 2023
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Antwoord van Rightdose Pharmacy

Thanks for the review!

Beoordeeld met 1 van de 5 sterren

Steer well clear. Zero stars from me.

Zero stars from me. Utte Rubbish aka $h1e Missing meds, delays and total confusion. Steer well clear.

30 augustus 2023
Review zonder uitnodiging
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Antwoord van Rightdose Pharmacy

Thanks for your review and honest feedback Martin. Please accept our apologies for any inconvenience we have caused.

Beoordeeld met 1 van de 5 sterren

AVOID - Absolute Joke of a Pharmacy.

AVOID - Absolute Joke of a Pharmacy.
Signed up in April. Took till July to be onboarded. (Messy process and unclear to the consumer!) Order next months medication which was due 18th August. Late. App told me to call the pharmacy directly. No immediate response, will call back. Called back and told that I missed the deadline for this months run!?!? (I ordered at the earliest point I possibly could!) and my prescription has been sent back to the NHS spine. Also, told they are now not providing for NHS England from 3rd Sept.... Avoid unless you want stress. I don't think they understand how vitally important medication is for people...

25 augustus 2023
Review zonder uitnodiging
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Antwoord van Rightdose Pharmacy

Hi Andrew, thanks for your review and honest feedback. We are very sorry that you feel this way and apologise for any upset. The pouch service relied on medication being ordered every four weeks (or as agreed) to ensure we could schedule production of the pouches. This is clear in all of our new patient communication. If for any reason this drops out of sync (e.g. late ordering) then the patient would experience the type of frustration you have. You are correct in saying that we are closing our NHS England operation from 3rd Sep, this is simply due to ever increasing costs.

Beoordeeld met 3 van de 5 sterren

Delivery was prompt but didn’t get…

Delivery was prompt but didn’t get exactly what I asked for and when I asked for to be informed of the item I was looking for I got no reply. Also I had to keep sending emails regarding something I had never ordered and was told it was an email error and something to do with a template.

8 augustus 2023
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Antwoord van Rightdose Pharmacy

Thanks for the review Yolande. We have passed your feedback to the relevant team. Kind regards, The Rightdose Team

Beoordeeld met 1 van de 5 sterren

Bad news .I have today been informed the they…

I have today been informed the they will no longer be trading using the pouch service from 3rd September. I only found this out by calling they to check they had my prescription, which they did not have. They wont be able to fulfill the order. Not a happy customer, back to queuing at a pharmacy.

Why are you still telling people they can order pouches ????

23 augustus 2023
Review zonder uitnodiging
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Antwoord van Rightdose Pharmacy

Hi Jay, I have reported this message as it may cause unnecessary anxiety for a number of patients. For clarity, we shall no longer be providing the pouch service for patients across NHS England after 3rd Sep and everyone has been contacted across various platforms. Any owed items (e.g. out of stock at the time of dispensing) shall follow once received from the wholesaler. No one is being asked to order medication if we know we cannot service them. However, for patients in NHS Scotland your service shall continue as normal.

Beoordeeld met 1 van de 5 sterren

Terrible service

Terrible service, I always had to chase up my medication myself, and now to top it off they are stopping the pouch service in England. Taking my prescriptions to Pillo.co.uk, let's see how I get on.

22 augustus 2023
Review zonder uitnodiging
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Antwoord van Rightdose Pharmacy

Thanks for your review and honest feedback James. Kind regards, The Rightdose Team

Beoordeeld met 4 van de 5 sterren

Paid for fast delivery but it still…

Paid for fast delivery but it still took 3 days

14 augustus 2023
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Antwoord van Rightdose Pharmacy

Thanks for the review Laura! I have passed your comments to our order fulfilment team. Kind regards, The Rightdose Team

Beoordeeld met 1 van de 5 sterren

Great idea, awful execution of it

Great idea. Absolutely awful execution of idea and shoddy unreliable service!

People who need meds made-up this way are often vulnerable and Ill!

The Medication often arrived 2 days after the start date written on packaging and no one seemed to twig "oh that's late"... so several times I had to go without needed and prescribed meds which messes up mental and physical health. Then there was never any empathy on phone, that is when you can get through.

I've changed over to super drugs equivalent service as

22 augustus 2023
Review zonder uitnodiging
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Antwoord van Rightdose Pharmacy

Thank you for your feedback Melanie, sorry we let you down.

Beoordeeld met 1 van de 5 sterren

A sad tale of incompetence

After reading many reviews a month or to ago, I decided to use Right Dose. I was fed up of the monthly palaver of filling my pillboxes.

The first month, there was a mix-up. Apparently two people with my surname Fran***** were on their ‘system’.
The other person had ordered directly on their website, at the same time my prescription from my GP went through. I ended up receiving all his medication!
I received mine 3 days later, after having run out of mine.

I had repeatedly told them that my meds needed to be delivered in good time. So here I am again, with no meds (they have all gone). A GP prescription that was ordered 8 or 9 days previous.

Chat messages on the Rightdose App ignored. When speaking with a customer advisor, I was told, after I asked about having a look on their system for an update on whether they had received my prescription. "We don't have a computerised system” From my previous phone calls with their supervisors, I was told it's done on spreadsheets!

Finally to add insult, I received an email saying due to higher than expected demand in England and Government payments, not keeping up with the costs of medicine, they were pulling out of England.

This company was far too out of its depth. Given all the advertising on Facebook, serves them right.

Update:-
Thanks you for your reply Right Dose. The problems probably start right from the top. You need more support from the bosses.

22 augustus 2023
Review zonder uitnodiging
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Antwoord van Rightdose Pharmacy

Hi John, thank you for your feedback. We are very sorry that you have had a poor experience and shall ensure to share your feedback with our senior management.

Beoordeeld met 5 van de 5 sterren

Quick efficient service

Quick efficient service, professional approach to dispensing.

10 augustus 2023
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Antwoord van Rightdose Pharmacy

Thanks for the review!

Beoordeeld met 1 van de 5 sterren

SIMPLY THE WORST AVIOD AT ALL COSTS

Simple the worst AVIOD AT ALL COSTS
They missed collecting my prescriptions last month they had then in plenty of time this month and still not received them sent a complaint email and was just told if not happy just go back to your high street pharmacy
I'm bed ridden at the moment
They don't care that if they mess with people's life's
And that is very dangerous no wonder there ratings are down to 3 stars and falling
I tried to warn people on Facebook as they heavily advertise on that site
But guess what they removed my comments and blocked me from leaving a comment
Very dark dangerous company when they work in this format
They will keep messing with peoples life's until someone's dies from there poor service
And one of the owners works for the Labour Party in Scotland
God help us

18 augustus 2023
Review zonder uitnodiging
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Antwoord van Rightdose Pharmacy

Hi Tony, As previously discussed we are very sorry that you feel we have failed you, however at no point were prescriptions ordered and passed to us to dispense. We appreciate it must be tough getting things organised from home, and I am comfortable that we did everything possible to offer advice and get things organised for you. We cannot issue medication without the doctor's authority, this is for everyone's safety.

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