Rileyriver Reviews 

Can’t get an answer on their customer service number. I want to return the shoes but I’m responsible to pay for shipping back to Turkey. The cheapest option is $256 to return these shoes I bought for $83 including shipping lol. What a scam. I’ll be disputing that charge.

I called customer service 8 times .a machine answers not a human. you are promised a call wihin 24 hrs, Idid noDalvi Genuine Leather Mules - Brown / 10
Product ID: 34tv43tv3

I really love my shoes $129.00 all I need is a half size larger. BTW I also wrote numerous emails. The communication is not good. People spend a lot of money with you and I beleive we deserve GOOD customer service. I surley hope someone gets back to me.

I have been trying to exchange a pair of shoes for over a month now. I have emailed and phoned customer service repeatedly letting them know I need a larger size, without any return communication.

RileyRiver is one of the worse retailers I have ever done business with. No where on their site do they say the products come from China. Everything is cut extremely small by American standards. Tveee is a serious language barrier when dealing with there support team. One of the most frustrating experiences I have had. Don’t buy from this company.

The quality and style of these shoes are amazing, I'm so very happy with them.

This is one of the biggest scam in the planet. They offered a credit then disconnect the contact or no resonse at all.

SCAM
SCAM
SCAM
Bought shors in December. They never arrive £91 nor a cheap value item. Contacted Customer Service - never heard back. Shockingly bad company

Very good,the leather, the manufacture

Received the right item.

I received these shoes and bought two pair. They are supposed to to be 9.5 size for both pair. Both are way too small for me and they are different sizes. One paid is probably a 9 and the other an 8.5 as I can not even fit my foot in it. I have been trying to return them and no one is calling me back or emailing me. This was so disappointing that their CS is so bad and really makes me wonder if it’s a legit company. The shoes are terrible quality and look very cheap. I will end up being out over $100 and probable give them to a charity.

Product is great!

Company great.
Sizing Chart not accurate as clothing runs smaller than US

Excelente. Muy buena calidad de los zapatos

Take a chance won't buy n again poorly make .not even close to shoe I ordered what a joke .save your $.

I ordered leather shoes and was sent the wrong size. The company refused to give me a refund if I returned item. Instead, they said I could give away the item and use credit for something else. I order something else and paid a $28 difference. I never received that item at all. The company never returned any phone calls or responded to any emails requesting an update for delivery. Do not order from this company! Terrible customer service and product.

Poor fit no refund. Scam

poor quality and delay the order i received wrong size. they not located canada the shose shipped from china. I called left vm many times no one return my call . do not buy any shose

ES UNA ESTAFA . EL PRODUCTO COMPRADO NUNCA LLEGO , LOS MAILS REBOTAN

Has a problem in my Order (Problem totally my own fault)…Nevertheless; the support group @ Riley River still worked with me for a flawless order recovery! The shoes I purchased from them were so much more fabulous in-person than they were in the pictures that I immediately ordered another pair in another color.

Riley River truly went above & beyond to help me, which speaks volumes to what Customer Service really should be. I couldn’t be happier with my purchase(s) or the Professionalism of the Company……Oh, and “Yes”, I will be shopping again with them - They seem to have some of the most unique shoes for men!

DO NOT BUY ANYTHING.... I have been trying to return a pair of $100 shoes for over a month now. They arrived very quickly.....LOOK beautiful, but are not a good leather. But they are at least a whole size too small, although I ordered my standard size. I have emailed and phoned customer service repeatedly, leaving several messages without any return communication. They have a 30day return policy and I am sure my efforts are in vain.