Rileyriver Reviews 

BE AWARE!! My husband has placed and received an order for 2 pairs of men’s shoes and 2 men’s shirts. (Husband placed an order for a Large shirt and an X-Large shirt. Both shirts are way too small.) The shoes look like a plastic leather shoe, not the genuine leather as portrayed to be). When we tried to return the entire order the following day, they wanted us to mail the package back to Turkey (the county). Mind you we are in the United States. My husband was quoted over $400.00 from several different mailing companies. (UPS, Fed Ex). They offered for us to exchange the items for $29.00- otherwise we have to pay the fee to mail back to Turkey. I do not see this policy written on the website and would like others to be aware!! I am also having trouble locating this company on Facebook.

The shoes for my husband and my boots arrived packaged together although my husband's didn't come in any nice wrapping, just a plastic bag. Both seem to fit well although not real leather. I like them a lot, just not sure if the price is worth it.

Super easy to order. The company kept me well informed during the delivery process. The shoes arrived, fit perfectly and are lovely! I have already worn them with pants and a dress - so darn cute! They will be my "go to shoes" this Spring & Summer.

My order came quickly and I was very happy with my order. The shoes are true to size, color was as seen on site and I can't wait to wear them.

A faster delivery would have been better. But I'm very happy about the shoes which look really nice, just as advertised. I would buy again from this merchant.

The shoes are great and they fit well. The only issue is the time they take to arrive.

Delivery was prompt, the shoes were beautifully packaged. They're good quality and look fabulous. Very satisfied.

Easy ordering. Quick delivery, great product for the price point.
Highly recommend.

Great pair of shoes. Good fit. Timely delivery.

They are advertising shoe sizes that do not match actuals OR sending wrong sizes and telling you that it is your responsibility to ship back to another country. As a consumer, this is very expensive, nothing less than $40-$50. Customer service is horrible and even if they send you the wrong product, still your dime to return ship.

I would give them a zero if I could, they don't respond the ship from address is a scam address which is different than what is on the site. DO NOT ORDER FROM THEM!

no communication
we had to cancel credit card sale with bank
then afterward they send mail saying your order is being processed we will be updating giving you tracking they knew the bank has cancelled the payment
they claim to be based in Canada
In reality they are in Turkey , now they want us to ship the shoes to Turkey , cost $100 shipping
DO NOT BUY MERCHANDISE ONLINE FROM THEIR WEBB SITE . UNLESS YOU WANT TO HAVE OUR EXPERIENCE

Do NOT purchase from this company. If you want to return something they will NOT send you return directions. Instead they will offer 15 % refund. By the time you get them to reply they tell you it's over the 30 day return period. That is only because they refused to reply to any emails or phone calls the first 30 days. 20 emails later, 25 phone messages later and the threat of a lawsuit, they sent me an address in the country of Turkey to send the jackets back to. No refund until the Turkey warehouse receives your order and reviews it. Now, 4.5 months later, I have the choice to send these poor quality jackets to Turkey (at my expense) and risk never getting my money back - or getting a 50 % refund on something I should be able to return. I think they just rely on the consumer giving up since it's so impossible to contact them. Don't risk it. They should not be in business!!!

Do not order from Riley River. They do not have a returns portal. They tell you to start a return you must email them and then they don't answer your email. Complete scam!

You gave a follow up with me on the statis of my Item which is a plus.303

They sent me the wrong size shoes. I called their customer service number and left messages several times without any response. I emailed them several times without success. Finally I just sent back the shoes to the address on their website and got confirmation from FedEx that they received them. Finally heard from them and they said I needed to get the shoes back and send them to their address in TURKEY!
Have not heard anything from them since :( ZERO Refund!

I ordered shoes that took a very long time to get here, and when they finally did arrive they were SUCH poor quality. I had no idea that they were coming from Turkey! I wish I had known. I will never shop this company again. It's a ripoff. They charged me $129 for shoes and tax and they don't do free returns, (obviously). You have to pay shipping to Turkey and get them back within 30 days. The only other option is a 30% refund, which was $38.99. This is a scam to make money off of people not being able to return the items purchased. They made $90 off of me. It's SO disappointing and so maddening. The shoes went in the garbage...not even fit for the thrift shop near me. (Plus, they sent the shoes in an envelope instead of a box. I'm sure they were beat up from the shipping itself) They also told me they had responded to my email when they didn't respond until a week later. No time to return.

I wish I could get this place a big zero. Ordered shoes February 8 got them March 10 they look nothing like the picture. They look cheap and terrible. Sent me some 10$ shoes and I pay $80 for them. I will never order from here again!!!!!

Super cheap quality. You’re getting SHEIN clothing at over priced rates. Shoes are not leather. It’s a scam. Do not waste your money.