Rimmer Bros Reviews 156

Two successful purchases and some great support along the way. Delivered next day parts fitted as ordered.
Don’t deserve the low rating.

I was reading lots of comments and I was shocked that I ordered here. But at the end everything was great. Fast delivery to Switzerland 🇨🇭 Great Land Rover Product. Cant understand all the bad comments.

I highly recommend rimmerbros

was looking for a complete set of coolant hoses for an mgtf, Rimmer Bros had everything in stock with 1 item having arrived that day, so I placed the order, oh dear! the hose in question had been on back order for some time and had already failed to arrive on previously advised dates. Had they been honest about the availability of said hose I would have gone to the MGOC who tho didn't have the entire doer available were at least up front about it. further to this, whilst the hoses appear to be of good quality, they don't actually fit very well, some ends being sloppy, some tight. Also I had hoped that having spent well over £200 I might be entitled to some discount or at least have carriage included, alas not to be, so even more disappointed to only 3 weeks later receive a discount offer via email. Not a great experience but sadly due to lack of supply, we are as owners trying to support the British marques being fleeced. Having said that the order did arrive next day as expected. not good, but what do you do?

Had to give them 1 as no option for the big fat zero
Liars story tellers can’t supply context
Parts
Send you faulty parts painted with a brush
Only want your money then play games telling you to fill in a warranty Claim for parts fitted and immediately won’t work
Trust me been in this industry 34 years and never met a bigger bunch of Sleasy Sales people who tell you anything and promise you the world and you end up with no parts and a pile of scrap
Avoid at all costs please or you will suffer the consequences

I ordered a repair kit for the fuel pump on my series 3 Land Rover. Eight days later when the kit hadn’t arrived I contacted customer services who kindly invited me to wait another week so that they could make a claim for a missing item from Royal Mail. That’s not customer service, customer service is when you quickly send another part out and request that the customer return the first when and if it arrives!

Ordered a set of mud flaps a month ago and despite saying on the phone several times that I didn’t want the exhaust cutout I received with the exhaust cutout that mud flap was returned and have been messed about ever since and I’m still yet to receive the replacement part and one of them had the cheek to ask for more money, useless STAY AWAY!!

I have waited 2 weeks for some bolts and nuts, and I’m still waiting....
Very poor shipping service, is supposed to be “priority airmail”, but there is absolutely no priority in this!
Rimmer excuses themselves with “Pandemic” and recommend using courier service, but their airmail service is already very expensive.
I will find a different supplier.

I have had a good run, ordering parts for my Triumph Stag, that I recently restored, however I have one big disappointment, I purchased a radiator expansion bottle, made of plastic, it had a bad seam and leaked coolant, I attempted to ask for a replacement ! No response.
What is the policy on faulty parts!

Never use this company, their customer service are arrogant and very unhelpful. I only use PADDOCK or BEAMACH now.

Bought Timing Belt kit from them in late 2020
The date on belt is 2015 .On contacting them was told was not used so had not aged
only has a fitted life of 7 years
So I will scrap it and find a more recent one from a decent supplier

I went online and ordered an "Audio Connectivity Kit - C2P16491 - Genuine Jaguar" for my 2007 XK on Monday afternoon from Rimmer. It was about $325 (US) with freight. It is exactly what I ordered. It was shipped from the UK via DHL on Tuesday and in my hand (in the USA) on Wednesday afternoon. I would buy from this company again.

Rubbish, do not use.
ordered stainless steel bumpers, took payment then said on back order, month later email stating delayed due in two days time. two days later checked now due in 1 month time. 1 month later told delayed due in 2 days then suprise suprise order delayed another month.
then found out order not even shipped yet from main supplier so cant give any delivery time.
Dont lie and take money if you dont have items in stock!!!!

1 étoiles parcs que zéro impossible
Politique de l'autruche face à leurs responsabilités
Incroyable la mauvaise volonté de régler un problème dont ils sont responsable.
Apres de très nombreuses commandes chez eux on découvre leur vrais visages aux premier problème.
Plus jamais chez eux .

Ordered a part (sensor) for my jag. Both available and reasonably priced. Ordered at 1.30pm on Thursday and it was in my hand at 10.03 on Friday morning and I paid for standard delivery! What a service that is!! Thanks so much. Highly recommended:)

Ordered front rubber mats for my Freelander, sent front rubber mats for a Series 2/3. After asking them how to return they gave me a return number. Also asked about return payment and was told that it is not their policy to pay for returns. Rimmerbros expect me to pay for returning and insuring a large heavy box. I have been a long time customer of Rimmerbros but no longer.

Required set of glow plugs within a week, this useless company not only took the full payment but did not bother to inform me that the parts were on back order and would be another 2 weeks.

This is no way to run a sales company if you try to sell items that you don't own.

tres satisfait de rimmer bros. malgré le confinement les livraisons sont impeccable et super rapide.je recommande vivement cette sté.

Tant qu'il n'y a pas de problème, le service est bon mais dès qu'il y a un soucis, il n'y a plus personne ni par mail ni par téléphone.
Pas sérieux !
23/11/20 :J'ai enfin pu contacter Rimmerbros par tél et le problème a été résolu dans les 3Heures, je change donc mon appréciation

removed ( actually put a hold on it, might as well of removed as I couldn't touch it, a Pending account!) a very large amount of money from my account, without informing me, for a part that they didn't have in stock, possibly coming available in 4-5 months time, just to see if I had the funds available, took them a week to return it after pointing out the error of their way. Reported them to Visa fraud. Be very careful of your card details.

Ive used this company for years and never had any problems sent me a Defender front wing which was damaged in transit sent them pictures and was replaced within a week to Germany.i also had a set of carpets i puchased which because i was doing a resto i never opened for a year they did not fit once i told them they arranged shipping and i sent them back and they gave me the money back a company that does that does not deserve as bad reviews that are on here in my opinion