Rimmer Bros Reviews 

Horrible company, if you value your sanity you will never ever order a single part from this company. They will blame everything they possibly can on their incompetence. Ordered a terafirma 2" suspension kit from them a week goes by cannot for the life of me get any information for when it was going to even ship there website claimed at the time of my order that I would receive my order in a week and it hasn't even shipped in that same amount of time I have requested a refund now since my part has not even been pulled and still just says on status that web order received. I already have my old suspension torn down because I was expecting this part within a week now disco sitting in garage with no suspension and I will have to place order through another company and that will take a week to get to me from other reviews I have read seems like getting my refund will be an uphill battle as well, so will be contacting my bank do they can be involved in this fight as well hopefully this speeds my refund so I am not out 550.00 for to long. Horrible customer service, they only partially answer your concerns half the time cannot get through to them even during their supposed operating hours. My suggestion use Atlantic British or Rovers North for your range rover and land rover parts they are honest contact you as soon as any issues arise are very helpful and kind and responsive. Rimmer Bros just sting people along until they basically have no choice were but continue to deal with their lies and incompetence ad a company. Never ever again would I ever go through them even if they offered all there parts for a 1.00 not worth my time and frustration. Wish I would have read all there bad reviews sooner would have saved me all the pain and frustration.

Rimmer Brothers make the impossible possible. For all of those obsolete Rover parts, (other marques catered for too, MG, Jaguar, Triumph & Land Rover) you can normally find them at Rimmer Brothers. I'd been searching for a headlamp washer jet for my Rover 800, following a bump whilst my car was parked. Rimmer's spotted my cry for help on one of the forum pages and came to the rescue. My order arrived yesterday.......who would have thought a moulded plastic washer jet, could make someone so happy :-)

Orderd to front coils alonge with other stuff,,. Made plans with my mekanic.
They send only one coil and I orderd a pair and payed for a pair

Now my whole plan is fuckd.. I hate rimmerbros

I have used this company a few times and it's pretty hit or miss. They can be quite helpful sometimes and deliveries are normally good but customer service is pretty awful. When I have had cause to speak with them to discuss a pert or an order they are abrupt and not very helpful. Always get the impression dealing with customers is a hassle for them.

Fantastic Service from this Company. I use this company a lot to get parts for my Discovery 3. After all parts have been ordered or picked parts usually arrive within 3 working days unless you order overnight delivery. Some parts are a little more expensive than other spares companies. Parts come in a very strong box and are all separately packed into bags inside box. This company has parts for many cars so if your renovating or just after some parts this is the place to buy them.

Poor customer service. Order part from there website which was vehicle specific. Part doesn't fit. CS were rude. Saying its my fault! Wouldn't pay for return postage. Andy was completely useless and rude!

Emily from CS was much better!

A customer suppied front seat foams and covers for a triump stag no hope of fitting after 45 years of trimming was told it was my fault complete rubbish.

I am already customer for more then 20 years.
Always very fast shipping and very good packet. Never have had any damage in transport.
I really can a recommend this company.
The service is EXCELLENT. If there is a problem they solve it good and fast.
Fred Netherlands

STAY CLEAR OF THIS COMPANY!! I’m £300 out of pocket as they sent out a faulty item, still waiting 3 weeks later for a call back from customer services!
Ordered a part that was fitted by a registered Land Rover garage. The part did not work and a call was placed whilst at the garage to explain that the part was not responding. Was promised a call back the next morning which was never received. After several calls and promises that I would receive a call back, and being assured that I had 28 days from the delivery date to return the item, I Was then told today that as the item is deemed faulty I can not have a refund of the £300 pounds as it has to go through the warranty process. On questioning this I was then told that if I had not raised the fault I would have a full refund on receipt of the item! I raised this concern and again was promised a call back today, and again no call back. This companies customer service is appalling and I would not recommend them to anybody.

I cannot fault this company. Knowledgeable, friendly and helpful staff. good prices and fast shipping. I have been ordering there for years. People leave bad reviews when they have ordered the wrong parts themselves often because they like to blame others because they cannot admit they are wrong. Don't listen to the whingers !! Rimmers are Great!! They make thousands of people be able to restore heritage cars. :D

Rimmer bros. Sent the wrong part after confirming the vin number BEFORE my order with them, now that I have the wrong part, they do not respond.

ordered a small part for freelander ie cap handle, on check out I was charged £4.20 shipping. This price was made up of £3.95 process,pick & dispatch. original item was £9.29. When VAT was added total cost was £16.19p. Be careful when placing an order with this company, as hidden charges are not shown till check out.

Des pièces de médiocre qualité et un service client qui ne répond plus, des qu'on demande de se positionner face aux problèmes rencontrés. J'ai restauré plusieurs véhicules et commandé des centaines de pièces chez RimmerBros (et autres fournisseurs). Le service client RimmerBros ne répond pas lorsqu'on rencontre un problème avec une pièce incompatible, avec une livraisons arrivée endommagée ou une pièce de qualité chinoise qui se brise en 2jours ! Leur politique c'est celle de l'autruche !
Si vous cherchez autre chose que le prix le plus bas et si vous souhaitez pouvoir communiquer, échanger et avoir une qualité de pièces comme celle d'origine sur nos vielles anglaises.... commandez ailleurs !

Ordered a ride on Land Rover, great price and delivered when advised, 3 days after ordering online. Good Stuff

Slow to process orders

I have had a web order sitting on status Order Submitted to Web Site for one week. Others on website MGExp had registered similar complaints.

Our driving season is short enough without losing days to inactive suppliers. Their competitors are much quicker to ship.

Lousy car spares supplier! Can’t judge their spares but they are totally inflexible when it comes to changes to orders. overpriced when it comes to international shipping and very rude personnel. moreover they really lack technical knowledge (did not even know that sealed-beam RR Classic were not sold here). it‘s a waste of time and money to do business with them. Famous Four is 100 times better for Range Rover spares. i‘m sure they will answer here and tell everyone that i‘m wrong since they are always right! Best regards, Thomas

Out of the blue, I get charged for a back ordered part that I’d canceled 6 months prior! They won’t refund the price and I was scheduled to close on my house next week!!! Now I don’t have enough for closing fees!!! Thanks Rimmer Bros; you’ve totally screwed me!

In general been happy with the products received over the years for my old Range Rover L322 4.2SC.
But will never shop at the site again, purchased a set of alloy wheels for the car. Homepage clearly states suitable for Range Rover 3 2002-2009 (L322).
Unfortunately the wheels were not true when received, balancing not wort mentioning added more than 160g, but even worse not rated for the weight of the L322, each wheel only rated for 665kg. Wheels been used for less than 100km, have been scrapped.
Rimmer Bros was approached, not for a refund, but only to get the wheels suitability updated on the homepage to say not for the L322. Negative feedback, in other words the company does not care about the safety at all. Wheels still listed on the homepage as suitable for a L322, more than 3 weeks after my request.

Can't fault the staff here - very knowledgeable!! - willing to help with the added bonus of great customer service offering a drink after a 2 hour drive whilst they gathered the Montego/ MG ZS/ZR parts I required - very well priced as it's all genuine old MG/Rover/BL stock - didn't catch the name of the guy that served me but he did an excellent job - hope he sees this - will definitely be using in the future!!