Our building Relationship Manager Desiree is a massive asset. Since she arrived a whole raft of issues that had been left for far too long are finally being addressed. She goes above and beyond in her... Toon meer
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They continually lie about their intentions towards our dying garden, saying they are taking remedial measures by a certain date to fix the irrigation system and then not doing so. They are a disgrace... Toon meer
Bedrijf heeft geantwoord
A huge thank you to Donta at Prospect Place. Putting some initial issues to one side you persevered against the odds. Your expertise and knowledge won the day and you resolved my issue which is so muc... Toon meer
Bedrijf heeft geantwoord
Claudia is the Estate Manager for 2 sites where I own and run rental properties. She is attentive, courteous, diligent, and a credit to Ringley
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ringley is an independent, award-winning, privately owned business specialising in residential property, with over 20 years’ experience and 10,000 homes under management.
Contactgegevens
1 Castle Road, NW1 8PR, London, Verenigd Koninkrijk
- 020 7267 2900
- solutions@ringley.co.uk
- ringley.co.uk
4,2
Goed
730 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Been living at the Mailbox apartments…
Been living at the Mailbox apartments for over a year now (Stockport). Apartments are really good, and the landlords are generally very helpful with any problems/issues that need solving. Situated in a prime location too.
9 mei 2025
Review zonder uitnodiging
Antwoord van The Ringley Group
Thank you for taking the time to leave a five star review, we really appreciate your feedback and are glad to hear you were happy with the location, apartments and the assistance provided.
Joanne has been so lovely and helpful…
Joanne has been so lovely and helpful in the whole process of moving to our new flat.
So prompt, quick and informative and been such an easy process!
21 mei 2025
Review zonder uitnodiging
Antwoord van The Ringley Group
Great to read your feedback for Joanne, thank you for your five star review for her
Ringley group is doing very well with…
Ringley group is doing very well with their customer engagement and promptness. I love and appreciate my experience of their services and look forward to future engagements
19 mei 2025
Review zonder uitnodiging
Antwoord van The Ringley Group
Thank you for taking the time to leave us a review and the teams customer engagement.
Is there any feedback you could give us which would have helped us achieve a five star rather than 4 stars?
A very positive experience
Our previous Factors were frankly useless and borderline criminal. Since switching to Ringley, our development has improved vastly and they even reduced the costs after reviewing the books. The difference and improvements in site and services has been night and day.
My correspondence with them has always been positive and pleasant and I'd like to give a special shout out to Denise at Ringley Law for going above and beyond when we urgently needed specific documents for our solicitor. She really helped us out.
I highly recommend Ringley.
16 mei 2025
Review zonder uitnodiging
Antwoord van The Ringley Group
It was great to read about your positive experience with Denise from Ringley Law, I am pleased to hear that she was able to assist you with the documents and information you required.
Shocking Neglect and Incompetence – Avoid Ringley at All Costs
Despite paying hundreds of pounds every month, our building was left in a shocking state of neglect under Ringley’s management. The bin store was so filthy it attracted mice — leaseholders had to buy professional cleaning tools and clean it themselves. The bike shed and windows were broken for months with no repairs, and the roof garden was completely unusable due to bird droppings.
A major leak on Floor 1 and in the garage went unresolved for over two months, causing extensive damage to the walls. General cleaning was consistently ignored, and any effort to get Ringley to take responsibility was met with silence or delays.
It was only after a change in landlord that a new management company took over — thankfully.
Please steer away from Ringley property management.
19 februari 2025
Review zonder uitnodiging
Antwoord van The Ringley Group
Prior to the end of our management period, your Relationship Manager held a meeting with residents to explain the financial position and the limitations around day-to-day management. As you're aware, the only available funds for managing the development come from Service Charges. Unfortunately, your development was transferred to Ringley with a ‘sales’ budget rather than a properly structured operational budget, which significantly limited available resources.
Additionally, there were unpaid voids for vacant units left by the developer, which were only settled when the freehold was sold. These financial constraints meant that Ringley had to operate on a very restricted budget from the outset.
We fully acknowledge the concerns raised and appreciate that these issues are not the fault of the owners or residents. However, with such limited funding, we were required to prioritise statutory compliance over other works.
We hope that your new Freeholder will provide their managing agents with the appropriate funding needed to carry out the necessary remedial works and address the outstanding issues.
Adele Roberts is always friendly and…
Adele Roberts is always friendly and helpful member of the Ringley team and is a great asset to Ringley. Adele always gets actions completed in a timely manner.
Thank you for all your support to Proactive Fire Solutions team.
9 mei 2025
Review zonder uitnodiging
Antwoord van The Ringley Group
Thank you for taking the time to recognise Adele and her hard work.
Help with a serious leak
Aashootosh was extremely helpful when there was a serious leak at my daughter’s property.
He quickly contacted the plumbers & kept me informed with emails on his progress arranging for them to attend & updates on their expected arrival.
30 april 2025
Review zonder uitnodiging
Antwoord van The Ringley Group
Thank you for sharing such great feedback for Aash, I am pleased to read about how responsive he was and how he communicated with you.
Appreciation for Johnny’s Outstanding Work - DFS
I just want to give a huge shout-out to Johnny, the site manager at Denham Film Studios. The site has improved so much under his supervision. I've had two recent interactions regarding a couple of issues, and both were dealt with promptly and efficiently. Having Johnny around makes everything so much easier — we would truly be at a loss without him. Thank you, Johnny, for all that you do!
25 april 2025
Review zonder uitnodiging
Antwoord van The Ringley Group
It is great to read your five star review for Jonnie. I have shared your review with the company so everyone can see the hard work that Jonnie is doing and the positive impact it is having. Thank you
Helpful
Joanne was really helpful with the whole process when we moved to our new apartment. Very jolly person as well.
11 april 2025
Review zonder uitnodiging
Antwoord van The Ringley Group
Thank you for leaving Joanne a five star review, it is great to hear that Joanne was able to assist and make the move a smoother process for you.
I had a great experience with your…
I had a great experience with your customer service team. He was friendly, patient, and very helpful throughout the call It was clear he genuinely cared about resolving my issue about the property Service charge and make sure I was satisfied. It’s rare to find such excellent support ,thank you Aashootosh
24 april 2025
Review zonder uitnodiging
Antwoord van The Ringley Group
It is great to hear that Aash was able to support you with your service charge query, and provide first touch resolution. Thank you for taking the time to recognise Aash, and leave him a five star review.
Always happy to help with any issues or…
Always happy to help with any issues or concerns that we mention, all dealt with extremely quickly and communication is fantastic. The building is a fantastic place to live that is always clean and everyone who works there goes above and beyond to help.
24 april 2025
Review zonder uitnodiging
Antwoord van The Ringley Group
Thank you for taking the time to leave feedback about the members of the team you have interacted with, and about the building itself.
Quick response
I was concerned about a possible fraudulent contractor trying to enter the building.
I called Ringley and was passed onto Aash who was very helpful with good communication skills and also helped with another issue outside his remit.
24 april 2025
Review zonder uitnodiging
Antwoord van The Ringley Group
Thank you for contacting us with regards to this matter, it is great to hear that Aash was able to assist you.
Susi Jay - Brillant
Susi Jay was extremely, friendly & helpful, she answered all my questions in clearly and in detail.
The communication between us felt as if we had known each other for years. We definitely need more people like Susi on the end of a phone.
14 april 2025
Review zonder uitnodiging
Antwoord van The Ringley Group
Good afternoon Sanjay
It is great to receive your five star review for Susi and read your feedback for her. Thank You
The gardens are great and the building…
The gardens are great and the building is kept very clean. We have always had prompt responses to any concerns.
14 april 2025
Review zonder uitnodiging
Antwoord van The Ringley Group
Thank you for taking the time to leave a five star review, it is great to hear that the gardens are being well kept.
Are there any members of staff who you would like to mention?
Antwoord van The Ringley Group
Thank you for your five star review, is there one member of staff in particular that you would like to highlight?
Poor service - Avoid - they will avoid repairs
They do not manage and are cheap skates. My intercom system has been down for almost a year and its flagged that is is even a health and safety issue because gas engineers and health and safety works people cannot get in to do repairs. It seems i am not the only one who has issues with a company that has frankly rude staff and seem incompetent and tight fisted. Their management fees are also unexplainable ...Do not let your property be managed by this lot
8 april 2025
Review zonder uitnodiging
Antwoord van The Ringley Group
Good afternoon,
I have tried to fine your name 'Irwin Cohen' on our systems but unfortunately I cannot locate you or your property. Please could you email solutions@ringley.co.uk to provide us with more information so we can look into this matter for you.
Slow repairs and bad communication
Issues with the building are not fixed (e.g., the lift has not worked in 4 months, they have been aware of an issue with our balcony for 6 months). Communication from the Cardiff office is often sparse and slow, and they have not given us any indication of when we should expect the building's issues to be fixed.
6 april 2025
Review zonder uitnodiging
Antwoord van The Ringley Group
Unfortunately, the lifts in your core of the building are approximately 20 years old and are now experiencing multiple faults across various components. As a result, the Directors have instructed us to proceed with the full replacement of all lifts across the five cores of the building. This plan has been clearly communicated to all leaseholders through the Section 20 Notice.
We fully acknowledge the significant inconvenience caused by the lift being out of service, and we want to assure you that we are in constant contact with both the Directors and the appointed contractors to address the ongoing issues. Our team was on site yesterday alongside the contracted lift engineers, who identified yet another fault that is currently being addressed. While progress has been slower than hoped, we are pushing for the lift to be brought back into service as soon as possible.
We do our best to keep leaseholders updated regularly and maintain consistent communication with the Directors of Sovereign Quays RTM. We’re sorry to hear that you feel communication has been lacking. Our records show that there has been ongoing correspondence between you and your Relationship Manager over the past few months. That said, we are always looking to improve and take your feedback seriously.
Regarding the balcony issue, we have been liaising with a contractor to carry out the necessary repairs. Unfortunately, weather conditions have previously delayed this work. However, the team fully recognises the urgency of the matter and will prioritise arranging a new appointment with the contractor as soon as possible. We will continue to keep you informed of any updates.
We understand how important clear and timely communication is, and we are committed to keeping all residents informed on any issues raised. Please don’t hesitate to visit our office for a chat—our team will be more than happy to speak with you. Alternatively, you can contact your Relationship Manager by phone or email if that’s more convenient.
I'd like to say a huge thank you to Suzanne
I'd like to say a huge thank you to Suzanne (and her teams).
Despite having a number of issues to manage across our large site, when I asked about a particular issue in our block (a lift that was out of order) her response was both understanding of the situation, 100% professional and handled with her usual good grace.
Oh yes, and effective (even if the lift company seemed to be less so) as the lift is now back in action.
This is only one thing that I'd like to say thank you for - and I do want to say a huge thank you!
4 april 2025
Review zonder uitnodiging
Antwoord van The Ringley Group
Good afternoon Rachel
Thank you for recognising Suzanne and the important role she has at the development.
I worked in a building Saint Stephens…
I worked in a building Saint Stephens Court in Ealing for 42 years as the cleaner.
Ringley Group took over the contract
And gave me one months notice, even though I told them I was retiring in one year and can they please keep me employed until then.
They said really sorry, but the notice stands.
They were completely without caring and I received no severance pay at all.
I have noticed the building which I still go into as I have many clients in there through the years has not been attended to at all and has had scaffolding outside for approximately 2 to 3 years now I’m not sure???
So how good is this management company and why don’t they respect people that have long-term jobs prior to their taking over?
15 juli 2024
Review zonder uitnodiging
Antwoord van The Ringley Group
Thank you for sharing your concerns, albeit we do not believe a public forum is the best way to do so. Primarily as we act on our Clients constructions and personally harbour no ill will to you.
Contracts: We were under a directive to re-tender contracts and the Client took your tender as one of several into account. Ultimately, the Client made a decision and our role was to pass this decision on to you.
We understand that you are unhappy with our Client's decision.
Severance pay only applies to employees not contractors, for example: if a Client changed supplier from Eon to British Gas they would not pay severance pay, and similarly when it changes from one contractor to another they would not do either.
Regarding the scaffolding, it has been erected to facilitate essential works aimed at addressing ongoing roof leaks affecting the building.
Excellent communication with Mr Aashootosh Dattani but very bad experiences with Ringley itself
My communication with Aashootosh Dattani was very helpful indeed. He is very clear and competent and a notable exception to the rest of my many contacts with Ringley. I found the Ringley website to be a disaster, extremely complex and impossible to use. Information given on line is obscure and I found it incomprehensible and only after eight telephone calls to different people at Ringley was I able to get the information I needed at last when I was finally able to speak to Mr Dattani. Ringley is very big and complex and doing very different things seemingly trying to take a "one size fits all" approach. Very bad experience with Ringley but if you have to use them at least ask for Mr Dattani by name.
2 april 2025
Review zonder uitnodiging
Antwoord van The Ringley Group
Good morning Richard
Thank you for taking the time to leave a five star review based on your experience with Aash. I a sorry to hear that it took eight phone calls to ourselves in order to get this matter resolved.
I can see that you are a service charges sorted customer, whereby your Directors oversee the day to day maintenance of the building and grounds, and Ringley support with financial administration and providing a online portal.
We welcome any feedback our customers have as to how we can improve our portal, if you would like to email Natale she will be able to look at your suggestions and see what improvement we can make. Natalie's email address is sitesetup@ringley.co.uk
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